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Manager Bans Mobile Phones During Work Hours, Insists All Calls Go Through Her, Staff Maliciously Complies
Manager Bans Mobile Phones During Work Hours, Insists All Calls Go Through Her, Staff Maliciously Complies
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Manager Bans Mobile Phones During Work Hours, Insists All Calls Go Through Her, Staff Maliciously Complies

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Working in the healthcare sector is arguably one of the most difficult and responsible fields of occupation out there. People taking up roles in healthcare are contributing to preserving and saving human lives, which is incredibly honorable, but stressful nonetheless. Because of that, it is probably fairly stressful for the workers in the field to encounter people or rules that make their job more difficult. And even though that applies to most occupations, healthcare workers have to deal with illness, life and death on top of it all. Today’s story is dedicated to all healthcare workers who protect our lives.

Although healthcare is a field that is dedicated to human wellbeing, it inevitably has management issues in certain places, which affects the staff. Such managers typically act in a way that is fueled by their entitlement that hinders the effectiveness and liveliness of the working environment. Thankfully, sometimes these managers get a taste of their own medicine via good old-fashioned malicious compliance from the workers. The Reddit post from which today’s post originates gathered 17.8k upvotes and prompted 525 comments. Scroll down to find out the whole story!

More info: Reddit

RELATED:

    This healthcare workplace decided to take away employees’ phones completely during working hours

    Image credits: Paul Sableman

    Phones are ubiquitous nowadays and we have become increasingly reliant on their fast-paced communication ability, which in itself isn’t a bad thing, especially when it comes to discussing important things in life or getting in touch during emergencies. That is why even healthcare workers, when not busy, will check their phones just in case, but most certainly not at all times. However, at one particular workplace, during a meeting, it was decided that phones were not going to be used at work at all.

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    The Original Poster explains that phones are not used much where they work, but one meeting took away phones altogether

    Image Credits: asht*t

    It is understandable that due to WHS (workplace health and safety), phone usage is to be reduced to a minimum, which is what the Original Poster (OP) pretty much agrees with. They also explain that phones are only used when they’re not busy or during breaks, which sounds like it doesn’t intervene with their work. However, during a meeting it was decided that phones are too distracting and against policy, and they would only be used out of the unit or off hospital grounds.

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    The hospital workers, including OP, were not happy about such a change, as some actually needed the constant line of communication for various reasons

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    Image Credits: asht*t

    In OP’s opinion, being completely denied use of phones was an overreaction, even though they are against policy, but the issue still lies in the fact that it is complete denial of communication with the outside world. The meeting even went so far into the phone “problem” that someone said that if issues back home were that bad, the workers shouldn’t even be at work, which is obviously horrendous. Denying people of communication with the outside world altogether means that during emergencies or important occasions, workers will stay uninformed, which would eventually add to even more stress and won’t be beneficial for either the workers, or the hospital, so the new rule doesn’t make much sense.

    This is where the malicious compliance begins—the manager said that if workers were unhappy with the new rule, they could direct all calls to her

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    Image Credits: asht*t

    The manager, obviously out of touch, suggested that those who are unhappy with the new rule could just give her contacts to all relevant people so the calls could go to her instead. It is actually surprising how she thought that this was a good idea, since the workers gave loads of contacts and informed them to call for pretty much any reason, which made the phone ring non-stop. This is certainly a great and effective way to curb unnecessary workplace tyranny.

    As it turns out, taking away the workers’ phones wasn’t that great an idea, as more time was wasted than saved

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    Image Credits: asht*t

    The manager began receiving numerous calls, which is obviously not great, because she had to run around informing people instead of doing her job, whilst interrupting other people’s work. Hospital workers were later informed to tell their home contacts to stop calling the manager and that they could use their phones during breaks. Since it took time for everyone to get the memo, the phone kept ringing for a couple more days, which finally proved that the whole thing was a bad idea.

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    The comments were highly supportive of the malicious compliance-style resistance

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    All in all, as the last comment points out, managing a workplace is not the same as managing a kindergarten, as management is in fact dealing with adults who know the rules and actually just do their work. It is also good to see what clever collective action can achieve when conditions at work are unfair.

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    Žygimantas Snarskis

    Žygimantas Snarskis

    Writer, Community member

    Read more »

    Žygimantas is a Bored Panda writer and content creator. He has recently graduated with a degree in Journalism & Communications from Cardiff University and has a professional background in Public Relations. During his spare time Žygimantas makes electronic music, codes, tinkers with electronics and aspires to be a great bass player.

    Read less »
    Žygimantas Snarskis

    Žygimantas Snarskis

    Writer, Community member

    Žygimantas is a Bored Panda writer and content creator. He has recently graduated with a degree in Journalism & Communications from Cardiff University and has a professional background in Public Relations. During his spare time Žygimantas makes electronic music, codes, tinkers with electronics and aspires to be a great bass player.

    Monika Pašukonytė

    Monika Pašukonytė

    Author, BoredPanda staff

    Read more »

    I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

    Read less »

    Monika Pašukonytė

    Monika Pašukonytė

    Author, BoredPanda staff

    I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

    What do you think ?
    Jo Choto
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I think most grown adults are able to monitor their phone use in the workplace in an acceptable way. If you treat people like children, they are just going to act like children.

    LuckyL
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm not even able to manage my internet use in an acceptable way while working ;) Hello boredpanda

    Load More Replies...
    NsG
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    ... How is checking your phone while on a (presumably unpaid) lunch break meant to create a WHS issue?

    Foxxy (The Original)
    Community Member
    3 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm guessing it's due to infection control. The amount of germs and bacteria on your phone is astounding. They should be thoroughly cleaning their hands everytime they touch their phone anyway. Either with soap and water or alcohol sanitiser.

    Load More Replies...
    Evil Little Thing
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    To thar one poster that forgot about the 30 years between viable single income families being common and widespread mobile phone usage, Gen-X says hi.

    Giin
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Yeah, my area it would take someone making $44/hr for a single income family, or a second job to make up whatever shortfall. Tis a shame. Luckily, my wife abhors the thought of not working, so it's never been concern for us 😂

    Load More Replies...
    John C
    Community Member
    3 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    I agree with the ridiculousness of the manager and applaud the malicious compliance that followed, but I'd just like to respond to the commenter that thinks "cell phones are so important". They are not, we make them so. How do you think we lived before they existed? We live our lives faster now, but only because we choose to. Before cell phones, all these things still happened. The vet had to make the call on putting down the animal, and you found out later. The husband had to wait to make his big purchase (something that should be given some time to ponder anyway). The day care had to consult the form you filled out at enrollment on your directions to treat emergencies. Life still goes on if we're not plugged in 24/7. Try it, you might find some relief from both anxiety and depression.

    Kate Jones
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm going to play devil's advocate. I was a patient in the ICU for over 2 weeks and spent another 2 weeks just in a regular room. I cannot tell you how many times I saw nurses on their phones. I understand the work extremely hard and in a perfect world, everyone is always professional but they weren't emergency calls; it was scrolling social media and texting. It happens with all jobs. People are on their phones all the time because it's normal to them. Here i am having a catheter put in and there's a nurse assistant leaning against the nurse's station, which is directly in front of my bed in the ICU, texting on her phone toward me and I'm paranoid that she's taking a picture of me with my legs wide open. Before phones people were allowed to call employers and ask to speak to someone if it was an emergency. As a manager of a retail store, I was so tired of having the fight with employees to put their phones down. Then they complain about not having enough time to get things done.

    Tanya Hockaday
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Kate Jones, you're not the Devil's Advocate here. I can agree with you about hospital staff, sometimes, being on their phones, uneccesarrily. I suffered a Stroke and was in a Rehabilitation Center, last year. I would press the call button, and would be waiting 30 minutes or more(longest was 1 hour and 45 minutes). All the while, I could see staff walking back and forth, either on their phone or talking through their smart watches. Since I was nonverbal, at the time, I wasn't able to verbally call out for help. It got so bad that I would have to text my husband to have him call the Center's Reception Desk and overhead page the tech or nurse, to the room. Yes, phones are huge distractions for some people. I suffered several falls because the techs just had to respond to a text or a comment to their Social Media post, while they were supposed to be assisting me with transfering from bed to wheelchair. In my honest opinion, phone should be in your locker unless on break/lunch.

    Load More Replies...
    Kate
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    No, there was a huge gap between single-income families and cell phones! Let me give you a pre-cell story from the late 1980s. I was an eight-year-old latchkey kid. We'd just moved from rural Nebraska to Southern California. Dad taught at a school an hour away, mom taught at a school halfway across town. I went to a school maybe a quarter mile from home, so I walked there and back, and was home alone for about two hours before mom got home. When I got home, the rule was I had to call mom's school and leave a message with the secretary. Mom would check with her before her last class of the day. Complicated system, but it worked. We lived in a housing tract at the base of a scrubby mountain, and one day, it burned. There were maybe a dozen of us who lived in that housing tract at that school who were latchkey kids, and the school had us all wait in the office while they called our parents. They called mom's school, the secretary went to her room to tell her and take over for her there.

    martin734
    Community Member
    Premium
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I have a rule at work, (also healthcare setting) that mobile phones can only be used during breaks. I do not believe that this is unreasonable and if there is a compelling reason for you to keep your phone on you during work, then I will consider it on a case-by-case basis. Wanting your phone with you "just in case" is not a compelling reason.

    SweetsEve
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I agree with this. Healthcare workers shouldn't feel entitled to access to their personal distractions throughout the day. I suppose it can depend on what your of care you're doing but I was never allowed to have my phone anywhere near me while I worked in my military clinic. Occasionally spouses or caregivers called the front desk if something were important, but 100% of our focus was patient care.

    Load More Replies...
    Wandering Hammer
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As a RN I can say most healthcare management operates this way.

    Gabriel Gawrada
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Thank you. Having retired from hospital work, cell phone use was so out of hand that a no phone policy was put in place and people adjusted just fine.

    Load More Replies...
    Gibson330usa
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    it wasn't that long ago, if you were at work and needed to be contacted for whatever reason the caller called the place of business and you were given a message. If it was an emergency someone would track you down.

    SweetsEve
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    It wasn't that long ago that personal calls at work could get you fired no matter what they were about.

    Load More Replies...
    Terran
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As many here use the "but before cell phones..." argument: yes, people managed their lives before cell phones were invented. They also managed their lives before cars were invented, before public transport was invented, before electricity was invented, before telephones were invented or even before smithing and metal casting were invented. Every new tool we invented changed the way we live our lives. Cell phones made us available at all times and that fact is already cemented in our collective minds. Society expects you to be available, even when you are in work. So, if you can choose to ignore or turn off your phone during the 8 hours or more of work, you are not the great person, that can still live without their phone, you are in the privileged position of not needing it.

    just me
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Cell phones were not common during my childhood. Whoever said that before cell phones you could make it on one income had a VERY different experience from me and the people I knew.

    Load More Replies...
    Load More Comments
    Jo Choto
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I think most grown adults are able to monitor their phone use in the workplace in an acceptable way. If you treat people like children, they are just going to act like children.

    LuckyL
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm not even able to manage my internet use in an acceptable way while working ;) Hello boredpanda

    Load More Replies...
    NsG
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    ... How is checking your phone while on a (presumably unpaid) lunch break meant to create a WHS issue?

    Foxxy (The Original)
    Community Member
    3 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm guessing it's due to infection control. The amount of germs and bacteria on your phone is astounding. They should be thoroughly cleaning their hands everytime they touch their phone anyway. Either with soap and water or alcohol sanitiser.

    Load More Replies...
    Evil Little Thing
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    To thar one poster that forgot about the 30 years between viable single income families being common and widespread mobile phone usage, Gen-X says hi.

    Giin
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Yeah, my area it would take someone making $44/hr for a single income family, or a second job to make up whatever shortfall. Tis a shame. Luckily, my wife abhors the thought of not working, so it's never been concern for us 😂

    Load More Replies...
    John C
    Community Member
    3 years ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    I agree with the ridiculousness of the manager and applaud the malicious compliance that followed, but I'd just like to respond to the commenter that thinks "cell phones are so important". They are not, we make them so. How do you think we lived before they existed? We live our lives faster now, but only because we choose to. Before cell phones, all these things still happened. The vet had to make the call on putting down the animal, and you found out later. The husband had to wait to make his big purchase (something that should be given some time to ponder anyway). The day care had to consult the form you filled out at enrollment on your directions to treat emergencies. Life still goes on if we're not plugged in 24/7. Try it, you might find some relief from both anxiety and depression.

    Kate Jones
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'm going to play devil's advocate. I was a patient in the ICU for over 2 weeks and spent another 2 weeks just in a regular room. I cannot tell you how many times I saw nurses on their phones. I understand the work extremely hard and in a perfect world, everyone is always professional but they weren't emergency calls; it was scrolling social media and texting. It happens with all jobs. People are on their phones all the time because it's normal to them. Here i am having a catheter put in and there's a nurse assistant leaning against the nurse's station, which is directly in front of my bed in the ICU, texting on her phone toward me and I'm paranoid that she's taking a picture of me with my legs wide open. Before phones people were allowed to call employers and ask to speak to someone if it was an emergency. As a manager of a retail store, I was so tired of having the fight with employees to put their phones down. Then they complain about not having enough time to get things done.

    Tanya Hockaday
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Kate Jones, you're not the Devil's Advocate here. I can agree with you about hospital staff, sometimes, being on their phones, uneccesarrily. I suffered a Stroke and was in a Rehabilitation Center, last year. I would press the call button, and would be waiting 30 minutes or more(longest was 1 hour and 45 minutes). All the while, I could see staff walking back and forth, either on their phone or talking through their smart watches. Since I was nonverbal, at the time, I wasn't able to verbally call out for help. It got so bad that I would have to text my husband to have him call the Center's Reception Desk and overhead page the tech or nurse, to the room. Yes, phones are huge distractions for some people. I suffered several falls because the techs just had to respond to a text or a comment to their Social Media post, while they were supposed to be assisting me with transfering from bed to wheelchair. In my honest opinion, phone should be in your locker unless on break/lunch.

    Load More Replies...
    Kate
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    No, there was a huge gap between single-income families and cell phones! Let me give you a pre-cell story from the late 1980s. I was an eight-year-old latchkey kid. We'd just moved from rural Nebraska to Southern California. Dad taught at a school an hour away, mom taught at a school halfway across town. I went to a school maybe a quarter mile from home, so I walked there and back, and was home alone for about two hours before mom got home. When I got home, the rule was I had to call mom's school and leave a message with the secretary. Mom would check with her before her last class of the day. Complicated system, but it worked. We lived in a housing tract at the base of a scrubby mountain, and one day, it burned. There were maybe a dozen of us who lived in that housing tract at that school who were latchkey kids, and the school had us all wait in the office while they called our parents. They called mom's school, the secretary went to her room to tell her and take over for her there.

    martin734
    Community Member
    Premium
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I have a rule at work, (also healthcare setting) that mobile phones can only be used during breaks. I do not believe that this is unreasonable and if there is a compelling reason for you to keep your phone on you during work, then I will consider it on a case-by-case basis. Wanting your phone with you "just in case" is not a compelling reason.

    SweetsEve
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I agree with this. Healthcare workers shouldn't feel entitled to access to their personal distractions throughout the day. I suppose it can depend on what your of care you're doing but I was never allowed to have my phone anywhere near me while I worked in my military clinic. Occasionally spouses or caregivers called the front desk if something were important, but 100% of our focus was patient care.

    Load More Replies...
    Wandering Hammer
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As a RN I can say most healthcare management operates this way.

    Gabriel Gawrada
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Thank you. Having retired from hospital work, cell phone use was so out of hand that a no phone policy was put in place and people adjusted just fine.

    Load More Replies...
    Gibson330usa
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    it wasn't that long ago, if you were at work and needed to be contacted for whatever reason the caller called the place of business and you were given a message. If it was an emergency someone would track you down.

    SweetsEve
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    It wasn't that long ago that personal calls at work could get you fired no matter what they were about.

    Load More Replies...
    Terran
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    As many here use the "but before cell phones..." argument: yes, people managed their lives before cell phones were invented. They also managed their lives before cars were invented, before public transport was invented, before electricity was invented, before telephones were invented or even before smithing and metal casting were invented. Every new tool we invented changed the way we live our lives. Cell phones made us available at all times and that fact is already cemented in our collective minds. Society expects you to be available, even when you are in work. So, if you can choose to ignore or turn off your phone during the 8 hours or more of work, you are not the great person, that can still live without their phone, you are in the privileged position of not needing it.

    just me
    Community Member
    3 years ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    Cell phones were not common during my childhood. Whoever said that before cell phones you could make it on one income had a VERY different experience from me and the people I knew.

    Load More Replies...
    Load More Comments
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