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“Bigger Than Coffee”: Thousands Line Up Outside NYC Café After Owner’s Devastating Video
“Bigger Than Coffee”: Thousands Line Up Outside NYC Café After Owner’s Devastating Video
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“Bigger Than Coffee”: Thousands Line Up Outside NYC Café After Owner’s Devastating Video

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A struggling small business in Williamsburg, Brooklyn, showcased the power of community after its owner, Rachel Nieves, posted a heartbreaking plea for help.

Rachel runs Buddies Coffee with her husband, Taylor Nawrocki, a former professional skateboarder. The couple started the business during the pandemic, with Rachel quitting her job as a call center representative in search of a greater challenge.

Highlights
  • Rachel Nieves' video plea for Buddies Coffee led to a massive community rally.
  • Gentrification threatened the survival of Buddies Coffee in Williamsburg, Brooklyn.
  • Joe Jonas' support for the small coffee shop brought a surge of new customers.

Rachel, a born-and-raised New Yorker of Puerto Rican heritage, roasts and bags her own beans. Buddies’ signature drink is the Coquito latte, a non-alcoholic twist on the classic Puerto Rican beverage.

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    Smiling cafe owner sitting on coffee bags in NYC, wearing a "Queens" sweatshirt and jeans.

    Image credits: buddiesbk

    In February, Rachel posted a six-minute video in which she tearfully shared her struggles to keep Buddies Coffee financially afloat.

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    She explained that her small business might close within six to seven months due to rising rent and competition from larger companies in the area..

    “This is gentrification,” she said. “It just feels like you just can’t win. It feels like the small people can’t win.”

    NYC cafe window with street reflections and people inside.

    Image credits: Yelp.com

    “And I can work so hard, and I can have such a good mission behind what I want to do. I want to uplift other women. I want to show that us Puerto Rican women can do things and be successful and make an impact on people.

    “I’m just scared,” she continued. “I’m recording this because I’m hoping something good can come out of this.”

    In the viral video, Rachel mentioned gentrification was affecting her business, which she said could possibly close in seven months

    A tearful person discussing NYC cafe struggles amidst rent issues and competition, overlaid with a quote.

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    A tearful person discussing NYC cafe struggles amidst rent issues and competition, overlaid with a quote.

    Image credits: its.rachel.rose

    A person in a car, visibly emotional, with a quote, highlighting NYC cafe owner's viral TikTok story.

    Image credits: its.rachel.rose

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    Rachel also reflected on her borough’s history, noting that it was once a predominantly Puerto Rican area before gentrification “wiped so many people away.”

    “What it meant for me to start a new business was this fresh start of, ‘You know what? We’re not going anywhere. We’re here. We’re staying, and we can succeed and build our businesses.’ But money is always money.'”

    When asked in the comments how much the rent increase was, Rachel replied, “Neighboring businesses increase from 15k-36k/monthly.”

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    @its.rachel.rose Update: neither benito or Rauw have pulled up …YET 😏 #coffeetiktok#coffee#coffeetok#dayinmylife#coffeenyc#brooklyn @rauwalejandro @Bad Bunny #buddiescoffee#nyc#matcha#womenownedbusiness#dayinmylife♬ YAMORE (Afro House) – F4ST & Cornetto


    She added that she wanted to make the most of the time Buddies had left in the area and asked viewers to show support for the business.

    “This coffee shop is my life. I have no other form of income or have any partners. It’s just me. I’m gonna continue to work hard and show up.

    “I’m just here trying to show what hard, honest work looks like, and you can be successful and not step on people. I still truly believe that with my heart.”

    NYC cafe attracts thousands; visitors pose cheerfully inside.

    Image credits: intheraw

    Owner of the NYC cafe gaining attention after a viral TikTok, highlighting their hard work and dedication.

    Image credits: its.rachel.rose

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    Rachel’s emotional video has received 800,000 likes and over 7 million views since she shared it on February 25.

    Among the many viewers moved by her story, one commenter stood out: “You are awesome. I’m coming to support,” Joe Jonas wrote. The Cake by the Ocean singer then posted a video urging his 6.5 million TikTok followers to “be a buddy” and take action.

    Joe visited the coffee shop on February 26. Now, a long line stretches outside Buddies, located at 150 Grand Street, as Rachel and Taylor work around the clock to keep up with the surge of new customers.

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    @francinesdabest YES……. BUDDIES CAFE WILLIAMSBURG!!! #joejonas♬ original sound – Franny


    The comments on the viral video are flooded with people asking her to ship her coffee beans to California, praising her Coquito latte, and promising to show up to support Buddies.

    In addition to expanding her customer base, the business owner told Buzzfeed that she has received the help of many friends and nearby businesses. “Ceremonia Bakery just brought us over cookies and food to make sure we are fed.

    “Our neighbors over the weekend brought us burritos and bagels because they know a lot of times since it is just Taylor and me when we have a rush, we don’t have time to eat.”

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    Close-up of a woman with text overlay about Buddies Coffee in Williamsburg.

    Image credits: its.rachel.rose

    “What I learned is that no matter where I go, the community has my back,” Rachel said in a follow-up video.

    “I’m beyond grateful for all of the new people and messages. I’ve never experienced anything like this.”

    Had she not been vulnerable in front of the internet, she wouldn’t have achieved this result, she said.

    Her video reached Joe Jonas, who encouraged his 6.5 million followers to “be a buddy” and support the small coffee shop

    @imjonasbrothersfan#repost joejonas Good day to show Buddies Cafe some love! Shop online or head to the store at 150 Grand Street all video credits to its owner . . . . . #musicforpeoplewhobelieveinlove#Spotify#thealbum#wafflehouse#thetour#joejonas#jonasbrothers#dnce#nickjonas#priyankachopra#kevinjonas#girldad#daniellejonas#usa#India#uk#fyp#fypシ#foryou#jonatic#Netflix#london#ny#destacame#jumanji#capcut♬ sonido original – BADDIE

    Three people in a NYC cafe, standing under a neon "Birdies" sign, with Joe Jonas among them.

    Image credits: buddiesbk

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    Rachel suggested that she might move to a larger location and expand her product range to include more pastries.

    On social media, people reflected on the power of community and the importance of supporting small businesses.

    “I grew up on Grand Street and Bushwick. This neighborhood’s response is completely unsurprising to me. NY lives by its sense of community, and I love it,” one user expressed.

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    The video and Joe Jonas’ support led to a surge of new customers, with lines forming outside the café

    Smiling woman holds newspaper featuring NYC cafe success story article.

    Smiling woman holds newspaper featuring NYC cafe success story article.

    Image credits: buddiesbk

    @its.rachel.rose Happy start to women’s history months I guess ! 😘 Hearing this news today just now completely broke me. As a self funded small like true mom and pop business this news is scary – I’ve never tried to nor want to “compete” with anyone. If you know me you know I truly don’t see anyone as a competitor- however, knowing someone -whoever they are is planning on opening literally next door not down the block across the street around the corner. I cannot deny it will crush me. I’m hopeful we will make the most out of these next 6-7 months in this space and I just know God was holding my hand when I decided to sign a lease in the city (with hopes and dreams of having two shops) I will continue to remain delusional always I will always work hard show up for myself and show up for others. I promised myself If I was to make content I will be completely myself – nothing curated just raw and here I am 😘 #coffee#dayinmylife#coffeetiktoklovers#badbunny#brooklyn#buddiescoffee#coffeenyc#nyc#ditl#coffeetok#womenownedbusiness♬ original sound – Rachel


    “I love how the internet said, ‘Not on my watch’ 🥹🩵” someone else wrote.

    Another added, “It’s bigger than coffee ❤️.”

    Comment highlights support for NYC cafe after owner's TikTok.

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    Comment about NYC cafe rent increases and coffee chain impact shared on social media.

    Text from Thea's Lakeland Walks about the challenges of running a small business.

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    Comment discussing NYC cafe owner's challenges and support for women in business.

    Comment discussing the NYC cafe receiving attention after a TikTok post.

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    Ashley Grace Velazquez comments on NYC cafe's social media impact.

    Comment suggesting NYC cafe get a mobile truck to avoid landlords.

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    Comment on NYC landlords affecting small businesses, mentioning relocation to Jersey.

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    Text comment on NYC cafe's situation: "Thems the breaks. Happens to a lot of businesses," by Christie Smith.

    Text comment about business adaptation amidst gentrification at NYC cafe.

    Comment by Kelly Dooley Sadowski expressing skepticism about the sincerity of a viral video related to a NYC cafe.

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    Viral TikTok cafe customer spike concerns expressed in a social media post.

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    Commentary on New York rent prices affecting local cafes.

    Comment expressing hope for NYC cafe's future after TikTok impact.

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    Marina Urman

    Marina Urman

    Writer, Entertainment News Writer

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    With a degree in social science and a love for culture, I approach entertainment journalism at Bored Panda with a research-driven mindset. I write about celebrity news, Hollywood highlights, and viral stories that spark curiosity worldwide. My work has reached millions of readers and is recognized for balancing accuracy with an engaging voice. I believe that pop culture isn’t just entertainment, it reflects the social conversations shaping our time.

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    Marina Urman

    Marina Urman

    Writer, Entertainment News Writer

    With a degree in social science and a love for culture, I approach entertainment journalism at Bored Panda with a research-driven mindset. I write about celebrity news, Hollywood highlights, and viral stories that spark curiosity worldwide. My work has reached millions of readers and is recognized for balancing accuracy with an engaging voice. I believe that pop culture isn’t just entertainment, it reflects the social conversations shaping our time.

    What do you think ?
    XenoMurph
    Community Member
    9 months ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    End stage capitalism. Corporations buying up the land. Then charging extortionate rents because it's literally the game of monopoly.

    Weltschmerz
    Community Member
    9 months ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'll always support small local businesses over corporate any day! If I was in the US I'd be there like a shot. Wish them all the luck in the world.

    Load More Replies...
    StumblingThroughLife
    Community Member
    9 months ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    Gentrification is like a poison to ordinary folk. So many lose small businesses, and people who rent, losing their homes due to buildings being sold and extortionate amounts of rent demanded - mostly by new owners wanting the original tenants out so they can cash in re: gentrification drawing more affluent people to the area/s. We're slowly regressing to the darker ages - when the rich owned practically everything/land, and the rest of the populations lost autonomy and suffered deep poverty with no hope.

    Ms.GB
    Community Member
    9 months ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I see videos like this and then ppl go and they buy coffee etc. then everyone is happy and it's like that's nice for this one small business owner out of hundreds of thousands of others that this is happening to. It's a nice story and I'm happy for her but this doesn't solve the problem. It may not even solve the problem for her, the rent is still gonna be over double what she was paying and social media hype doesn't last forever.

    Load More Comments
    XenoMurph
    Community Member
    9 months ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    End stage capitalism. Corporations buying up the land. Then charging extortionate rents because it's literally the game of monopoly.

    Weltschmerz
    Community Member
    9 months ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I'll always support small local businesses over corporate any day! If I was in the US I'd be there like a shot. Wish them all the luck in the world.

    Load More Replies...
    StumblingThroughLife
    Community Member
    9 months ago (edited) Created by potrace 1.15, written by Peter Selinger 2001-2017

    Gentrification is like a poison to ordinary folk. So many lose small businesses, and people who rent, losing their homes due to buildings being sold and extortionate amounts of rent demanded - mostly by new owners wanting the original tenants out so they can cash in re: gentrification drawing more affluent people to the area/s. We're slowly regressing to the darker ages - when the rich owned practically everything/land, and the rest of the populations lost autonomy and suffered deep poverty with no hope.

    Ms.GB
    Community Member
    9 months ago Created by potrace 1.15, written by Peter Selinger 2001-2017

    I see videos like this and then ppl go and they buy coffee etc. then everyone is happy and it's like that's nice for this one small business owner out of hundreds of thousands of others that this is happening to. It's a nice story and I'm happy for her but this doesn't solve the problem. It may not even solve the problem for her, the rent is still gonna be over double what she was paying and social media hype doesn't last forever.

    Load More Comments
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