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Nearly half of US frontline retail employees and two-thirds of frontline managers say they are thinking about leaving their jobs in the next few months.
If you're wondering why the numbers are so high, you've probably never worked in the industry. And if you're nodding in approval, saying "Good for them," you're definitely a seasoned vet.
Probably nothing illustrates why these folks are so disillusioned better than the subreddit 'Retail H**l.' This place unites 93,000 members, who go there to vent about their entitled customers, toxic bosses, work conditions, and every other problem that they face on a regular basis.
So we at Bored Panda once again decided to feature some of the sub's most popular recent posts and give these tired voices the stage that they deserve.
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The reason why these memes are so popular on the internet is quite simple. According to McKinsey & Company, around 20 percent of US employees—or approximately 31 million people—work in the retail and hospitality sector.
That is roughly 9 million more employees than in each of the two next-largest industries (the public sector and professional and business services).
But this sector faces a much more serious retention challenge than any other.
The quit rate in US retail and hospitality is outpacing the overall US quit rate by more than 70 percent.
Frontline retail employees are recognizing that they have more employment options—and more tools to access them—than ever before.
#9
I See The Signs In Every Retail Store And On Every Public Transport In My City Now
It’s honestly [messed] up that people have become so vile to workers over the last few years that these are needed. And ofc the signs do nothing, people still say whatever they want to your face anyways
Despite that, retail sales in the US, which are adjusted for seasonal swings but not inflation, rose 0.6% in August, the Commerce Department reported Thursday. That’s a slightly faster pace than July’s revised 0.5% gain and marks the fifth straight month of growth. It’s also way higher of economists’ expectation of a 0.2% increase.
"August retail sales picked up steam as consumers kept spending, though categories like furniture and home furnishings saw a drop," Bob Phibbs, aka The Retail Doctor, told Bored Panda in an email.
"No matter how much we're being told a recession is 'just around the corner,' people still want to go out, meet [others], and discover what is new."
#15
“Why Isn’t It Taking My Bills” // “I Asked For Cash Back, Why Isn’t It Giving Me The Money” // Actual Things That Were Said When The Machine Looked Like This
"What I'm seeing?" the internationally recognized business strategist and customer service expert asked rhetorically.
"One-person coverage that was needed as the pandemic waned is now the norm. Customer service suffers and store refresh between rushes never happens."
Phibbs, who also released the book The Retail Doctor's Guide to Growing Your Business, said companies need to hire more people than they think they need.
"Pay as much as it takes to get people who won't quit on day 1 and can think on their feet," he added.
But while we're still waiting for that to happen, fire up our earlier publication on the subreddit, called 40 Pics From “Retail H**l,” A Place Where Retail Workers Come Together And Support Each Other.
It's just as good as this one!
You might also like: 30 people who didn’t wait ’til the end of the shift to quit
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