The restaurant industry is saturated. People have plenty of options to choose from and businesses have to compete for every customer. When the fight is this close, something as simple as a negative online review can have serious implications for the future of an establishment. So when someone gives a restaurant a 1-star rating, some of them decide to respond in an attempt to fill everyone in on the big picture and protect their reputation. Or just diss the OP. Takeaway Trauma is an Instagram account that collects these savage replies. Since its launch in September 2020, the fun little project has acquired quite the collection! Here are some of its most popular ones.
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Maybe it's wiser not to order food for delivery in a snow storm...
How could they possibly know if someone on a review site has ordered before or not?
The least the customer could’ve done was put their outside lights on, tell him what the house looks like, tell him what kind of car is parked out front, or look out for the driver and flag him down to be sure he could find them. I mean, ffs, give the guy some help, instead of making him burn gas trying to deliver your food, if you know your house is hard to find!
This seems like misunderstanding. If replier is Indian, an not familiar with different dietary options, there are high chances they consider milk products to be veg option. Back in the days India only followed two dietary options Veg and Non Veg. Veg = Vegetables and milk products; Non Veg = Eggs, meat, fish. May be follow up request to omit cream may get you more accurate answer as if they can fulfill your request or not.
ok first off, thats just messed up. you order at two am and expect it to be god quality?
OK, I was hoping for some witty snappy comments, but they're just rude replies...
This is a problem with all online ratings. Competitors and disgruntled ex-employees can trash a business’ reputation online, in an effort to steal customers or just for pure spite. Instead of being petty, just work harder and better, and/or sell a better product.
Makes you wonder which kind of “coke” they were expecting with their order, doesn’t it?
Maybe there ought to be a separate ranking option for delivery? I probably would have added the comment about delivery as a "PS".
Yeah, as an ex courier amongst other jobs, I get this .... sometimes addresses are bloody impossible to find - one for instance was a woman who's house was off the main road, down a dirt track, then down another - gated - dirt track, up a badly rutted track (so bad, that I thought my exhaust was going to go), finally got there - an hour after leavibg the bloody main road - all to deliver a bar of fcking soap !!
So the chips were still frozen because your driver got pulled over? Gotcha.
The most shocking thing here is the fact that neither the customers nor the restaurants know what grammar and punctuation are...
I could barely understand them. How do they run a functioning business and can’t write a sentence?
Load More Replies...In most of these comments the restaurants are being needlessly rude and not addressing the customers issues. The 'fatty' reply was just awful. Responses like most of these would make me less likely to eat at those places than the low star reviews by themselves.
I can't help but notice that almost everyone in these posts (reviewers and responders alike) has atrocious writing skills. Needless abbreviations of 3-letter words, run-on sentences, no capitalization or punctuation, disorganized composition... Is writing education not a thing any longer?
As someone who is currently learning about writing, I can assure you that writing education is a thing. But it is clear that none of the people here bothered to pay attention to it!
Load More Replies...The most shocking thing here is the fact that neither the customers nor the restaurants know what grammar and punctuation are...
I could barely understand them. How do they run a functioning business and can’t write a sentence?
Load More Replies...In most of these comments the restaurants are being needlessly rude and not addressing the customers issues. The 'fatty' reply was just awful. Responses like most of these would make me less likely to eat at those places than the low star reviews by themselves.
I can't help but notice that almost everyone in these posts (reviewers and responders alike) has atrocious writing skills. Needless abbreviations of 3-letter words, run-on sentences, no capitalization or punctuation, disorganized composition... Is writing education not a thing any longer?
As someone who is currently learning about writing, I can assure you that writing education is a thing. But it is clear that none of the people here bothered to pay attention to it!
Load More Replies...
