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Contractor Informs Client That He Broke His Arm And Can’t Build The Unit On Time, The Client Goes Livid
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Contractor Informs Client That He Broke His Arm And Can’t Build The Unit On Time, The Client Goes Livid

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When you’re working with clients (any clients), you know that far from everything will go smoothly. You anticipate that something will go slightly wrong, but that’s just a part of dealing with other human beings. But you at least expect your clients to treat you with basic human dignity.

But it turns out that some people lack any empathy for their fellow man and are more akin to cold, unfeeling robots. Engineer, workshop owner, and contractor Abs Delfuego, who goes by the Reddit user name Omegaweapon, posted the emails between him and a client who got angry that he broke his arm and wanted him to finish the job as agreed, no matter what.

“I was a little shocked seeing his email as I could have arranged with other providers to get it done for him. All he would’ve had to do was just pay them at the end,” Abs explained to Bored Panda what his first reaction was. Scroll down for the rest of the interview and check out our previous articles about Abs here and here. And be sure to check out Abs’ subreddit and YouTube channel.

More info: YouTube | Subreddit

RELATED:

    Abs Delafuego shared the story of how rude and dense his client was when Abs broke his arm

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    The client seemed unable to understand Abs’ calm and honest explanation that while he’s physically incapable of doing the work and his staff’s on vacation, he can outsource the project to some people that he trusts. Hats off to Abs who has the patience of a saint.

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    “I fractured the Ulna bone so it’s in a brace for 4 weeks,” Abs revealed the extent of his injuries that he got while playing football. “This client didn’t pay a deposit, it was a friendly verbal agreement, and he’d changed his mind and rescheduled on 3 other occasions at short notice.”

    The entire job was a hassle from the very beginning (he called it a “pineapple”). Over the course of 2 months (not to mention 50 emails), the client changed several things and rescheduled the project a few times. Not only that, the contractor didn’t even take a deposit from the client! I believe the word ‘privileged’ perfectly describes the client’s behavior, but what do you think, dear Readers?

    Contractors should have the courage to stand up to some clients

    We were also interested to hear what advice Abs would give to contractors to avoid potentially-problematic clients. Here’s what he had to say: “I’d tell contractors to not be afraid of giving it back to an assh*le customer or being afraid of one-star reviews as people are drawn to reading them, it gives you a chance to respond accordingly so potential clients can see how you are.”

    “I’m popular in the industry so it’s easy for me to say no to a customer,” he added.

    Some clients can be very problematic

    There are several types of potentially-problematic clients. One of them is the so-called know-it-all who thinks that what contractors do is incredibly easy and they could do everything themselves. If they had the time. And the tools. And they’re convinced they shouldn’t pay you as much as you’re asking.

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    Then there are the hagglers. They just love getting a good deal, no matter what. And they don’t care that it’s your livelihood they’re diminishing—they just want to save a couple of bucks. Now, you can recognize these clients by the fact that they expect you to do some of the work for free and keep pestering you about why you chose this material instead of that one (look! That one’s a cent cheaper, so it must be better!).

    Apart from know-it-alls and hagglers, we also have folks who plain don’t know what it is they want and keep you guessing. There are also naggers who constantly want to make adjustments to your contract. And to top it all off are the classic dishonest clients who want you to break the law and demand that you ignore the need for certain permits. In those cases, it’s best to walk away before you get into deep, deep trouble, sink your business, and dirty your hands.

    Most people were on Abs’ side

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    Jonas Grinevičius

    Jonas Grinevičius

    Author, BoredPanda staff

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    Storytelling, journalism, and art are a core part of who I am. I've been writing and drawing ever since I could walk—there is nothing else I'd rather do. My formal education, however, is focused on politics, philosophy, and economics because I've always been curious about the gap between the ideal and the real. At work, I'm a Senior Writer and I cover a broad range of topics that I'm passionate about: from psychology and changes in work culture to healthy living, relationships, and design. In my spare time, I'm an avid hiker and reader, enjoy writing short stories, and love to doodle. I thrive when I'm outdoors, going on small adventures in nature. However, you can also find me enjoying a big mug of coffee with a good book (or ten) and entertaining friends with fantasy tabletop games and sci-fi movies.

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    Jonas Grinevičius

    Jonas Grinevičius

    Author, BoredPanda staff

    Storytelling, journalism, and art are a core part of who I am. I've been writing and drawing ever since I could walk—there is nothing else I'd rather do. My formal education, however, is focused on politics, philosophy, and economics because I've always been curious about the gap between the ideal and the real. At work, I'm a Senior Writer and I cover a broad range of topics that I'm passionate about: from psychology and changes in work culture to healthy living, relationships, and design. In my spare time, I'm an avid hiker and reader, enjoy writing short stories, and love to doodle. I thrive when I'm outdoors, going on small adventures in nature. However, you can also find me enjoying a big mug of coffee with a good book (or ten) and entertaining friends with fantasy tabletop games and sci-fi movies.

    anonymous

    anonymous

    Author, Community member

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    This lazy panda forgot to write something about itself.

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    anonymous

    anonymous

    Author, Community member

    This lazy panda forgot to write something about itself.

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    dirigobill avatar
    Bill
    Community Member
    4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    This is how clients end up on the black list. A franchisee for a hotel chain tried using the lawyer to go through the contract line by line. Contractors didn't get paid and his two hotels shut down after a year since he couldn't get things fixed

    ariateare avatar
    Aria
    Community Member
    4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    This contractor is my hero and that client is a damn fool.

    anandapaulus avatar
    Nunya
    Community Member
    4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    A perfect example of how the Customer is NOT always right.

    Load More Comments
    dirigobill avatar
    Bill
    Community Member
    4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    This is how clients end up on the black list. A franchisee for a hotel chain tried using the lawyer to go through the contract line by line. Contractors didn't get paid and his two hotels shut down after a year since he couldn't get things fixed

    ariateare avatar
    Aria
    Community Member
    4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    This contractor is my hero and that client is a damn fool.

    anandapaulus avatar
    Nunya
    Community Member
    4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

    A perfect example of how the Customer is NOT always right.

    Load More Comments
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