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People Applaud This Waitress Who Stood Up For All The Staff And Shut Down Jerk Customer
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People Applaud This Waitress Who Stood Up For All The Staff And Shut Down Jerk Customer

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Everyone who has worked in food service knows there is no such thing as an easy day on the job. And the major reasons aren’t natural disasters or infrastructure failures. No, the majority of the time it’s simply because someone is being an a**hole.

But one Long Island diner waitress has had enough of rude customers. She is going viral thanks to a video where the woman shuts down a particularly obnoxious man. Posted by TikToker Louis Cozzolino, the clip shows her saying, “Honestly, nobody wants to wait on you. I’m asking you nicely… Could you please just leave? You got a cup of coffee out of us, what more do you want?”

Why did the staff want the man to leave, you might wonder? Well, it sounds like he was being very offensive.

A diner waitress from Long Island is going viral thanks to a TikTok where she puts a rude man in his place

Image credits: louiscozz

From what we can hear in the video, it sounds like he deserved it

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Image credits: louiscozz

The unidentified man was accused of “staring at and trying to solicit his phone number” to a group of young girls before going on a homophobic and sexist tirade in the Massapequa Diner around 11 p.m. Saturday, Louis Cozzolino, the man who shot the footage from one table over, explained.

After moving the man away from the girls, the waitress told him to leave because other staff “didn’t want to wait on him, either.”

“Sondra is honestly an amazing person,” Cozzolino told Bored Panda. “So generous and always caring about the customers as friends. The patron was making rude comments towards her and other guests at the diner. She handled the situation amazingly and I am proud to know her!”

The video has accumulated over 6.8 million views

@louiscozzShe did what every server has ever wanted to do to a rude ass customer #serverlife #serverproblems #restaurant #fyp #SimsSelves #MacysGiftTok♬ original sound – Louiscozz

After the man refused to leave, Sondra stopped being nice.

“I’ll kick your a** … you don’t frighten me for one minute. The way you speak about people who are lesbians and young children,” the waitress said.

“Oh, you’re so frigging full of s**t! Tell it to somebody who cares, you’re not wanted here,” she yelled, pointing to Cozzolino’s table as to witnesses who would back her account up.

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The man then argued that Sondra had a bias against him and said she refused to serve him “for no reason” two weeks ago.

“I didn’t want to serve you for no reason? Did you take a good look in the mirror?” she replied.

According to Cozzolino, it was only after the police were called and the diner owner went to the table that the man volunteered to leave before the Nassau PD could arrive.

And there’s even a part II of the conflict

@louiscozzHighly anticipated part 2 #SimsSelves #fyp #serverlife #server #KraftMacMeSkip♬ original sound – Louiscozz


People love the way the waitress handled the situation

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And in turn, she’s loving the support

Someone even thanked her in the diner’s reviews

After the story went viral, the woman also commented on the situation

Image credits: louiscozz

@louiscozzReply to @therumormill Sandra update ##fyp ##serverlife ##server ##SimsSelves ##KraftMacMeSkip ##food♬ original sound – Louiscozz

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Rokas Laurinavičius

Rokas Laurinavičius

Author, BoredPanda staff

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Rokas is a writer at Bored Panda with a BA in Communication. After working for a sculptor, he fell in love with visual storytelling and enjoys covering everything from TV shows (any Sopranos fans out there?) to photography. Throughout his years in Bored Panda, over 300 million people have read the posts he's written, which is probably more than he could count to.

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Rokas Laurinavičius

Rokas Laurinavičius

Author, BoredPanda staff

Rokas is a writer at Bored Panda with a BA in Communication. After working for a sculptor, he fell in love with visual storytelling and enjoys covering everything from TV shows (any Sopranos fans out there?) to photography. Throughout his years in Bored Panda, over 300 million people have read the posts he's written, which is probably more than he could count to.

Austėja Akavickaitė

Austėja Akavickaitė

Author, Community member

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Austėja is a Photo Editor at Bored Panda with a BA in Photography.

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Austėja Akavickaitė

Austėja Akavickaitė

Author, Community member

Austėja is a Photo Editor at Bored Panda with a BA in Photography.

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jakeleehutch avatar
King Joffrey
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This "customer is king" attitude needs to die a horrible death.

samkunz avatar
Sam Kunz
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When old men say creepy things to waitresses I work with, I refuse to stay quiet. No woman should put up with that

teresacline avatar
Cold Contagious
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

She's fantastic trying to take control of a nasty customer. I hope that he left and doesn't come back. It's been far too long that the customer can treat wait staff/ customer service like s**t and they're forced to take it. I've never had to work in that line of work but I've worked in care of ppl with developmental disabilities and managed a home for them, worked in a lockdown treatment facility for girls 13-18 years old and boys 5-13 years old, worked in a nursing home as a CNA, and anytime you work providing care for family members and have to interact with their families you're under close to the same scrutinies as customer service and it can be frustrating as hell aside from just doing your job. I can understand that much. It can be brutal interacting with other people, especially when some are toxic and vile.

Load More Comments
jakeleehutch avatar
King Joffrey
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This "customer is king" attitude needs to die a horrible death.

samkunz avatar
Sam Kunz
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When old men say creepy things to waitresses I work with, I refuse to stay quiet. No woman should put up with that

teresacline avatar
Cold Contagious
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

She's fantastic trying to take control of a nasty customer. I hope that he left and doesn't come back. It's been far too long that the customer can treat wait staff/ customer service like s**t and they're forced to take it. I've never had to work in that line of work but I've worked in care of ppl with developmental disabilities and managed a home for them, worked in a lockdown treatment facility for girls 13-18 years old and boys 5-13 years old, worked in a nursing home as a CNA, and anytime you work providing care for family members and have to interact with their families you're under close to the same scrutinies as customer service and it can be frustrating as hell aside from just doing your job. I can understand that much. It can be brutal interacting with other people, especially when some are toxic and vile.

Load More Comments
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