67 Retail Workers Share Their Worst Customer Interactions

Thankfully, most of us can now admit that the customer isn’t always right. But that doesn’t necessarily make working with them any easier. You don’t need to have worked a single shift in retail or customer service to know that customers can be, at best, interesting—and at worst, a nightmare to keep happy. And every so often, one comes along who leaves you wondering what the heck just happened.

Those are the stories we’ve gathered here for you today: interactions that might’ve started off pretty normal and then, somewhere along the way, went entirely off the rails. They come from Not Always Right, a platform with a mission to “entertain, provide stress relief, and give a voice to everyday stories from workplaces, customer service, and beyond.” These stories range from hilarious to baffling to downright wholesome, and after reading them, you might just find yourself thinking: Yep, we hear you loud and clear.

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Prom dress shopping story with mom scolding daughters to clean dressing room

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