Some rules at work are based on the trust between an employee and employer. You can’t check if they are actually followed or not, but the employer expects you to. But on special occasions, employees might bend those rules, especially if it doesn’t hurt them and makes someone else’s day.
This is perfectly applicable to retail workers who have means to give a discount if it doesn’t require official documents filled in, because it truly makes the customer respect the worker for being so nice and it’s a good feeling to do good.

Image credits: ebenbenson
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