This Motel Owner Gives A Perfect Example Of How To Respond To A Bad Review

It's kind of terrifying how many people have a huge problem with being told "No". In everyday situations. No wonder so many people become victims of rape. Hats off to the owner if I were ever near I'd consider going to this hotel just based on this response.

Looks like they just wanted a free venue. I would have tossed them all out. Roll granny back on whichever bus they arrived with. Rude a*s people.

Sorry but I would have called the police. Kindness or not.

OMG I have been to this Motel a few years ago, check them out they have amazing themed rooms, we certainly had no problem then and hope to go back one day. They are in upstate NY

I don't think he (or anyone else) could've have responded better.

I'm not sure where you are located, but I would definitely stay in your hotel if I am ever in your neck of the woods!

as gracious as it was for the hotel staff to allow it to happen, I really hope that they comped rooms that is she'd noise complaints and charged it to lose other guests. As someone that has worked in hospitality for 15 years myself, I agree with a lot of what they did, but I also disagree with allowing it to go on as long as it did. Either you compensate the guests that are put out or you put a stop to it. They didn't buy food or alcohol from you they brought their own. That right there could be a potential liability issue. So in reality by them not buying food or alcohol from you and not by paying the going rate To book at a meeting room, in reality, what revenue did you even make from this? Considering you probably had to deal with other guests as well and adjust their accommodation charges.

As one of the non-party guests, I would definitely have spoken to hotel management. When I could see that Management were reluctant to contact police, I would ask pointed questions of management, to see if any of the guests were potentially breaking laws. I would call the police myself and identify myself as a guest. I would ask that police investigate law violations. By the guest's own description of the gathering, I would be concerned with underage drinking and public intoxication, to say the least. Also, what moron does not know that you may NOT bring food for a crowd into an establishment without prior approval?!

That is a perfect response to a bunch of selfish arseholes

I could never work in that industry because people are truly awful and selfish. I hope they saw the owner's response and had at least a few brain cells left to be ashamed of themselves.

Wow! That is the most polite, non-insulting "here's what REALLY happened" letter I have ever seen! I have never met the owner, and I know nothing about him/her, but I would totally trust the owner! It sounds like a nice place. If I'm ever in that area, I will definitely check them out.

One apology at the start was more than enough and they should have gave them both barrells after trying to play the race card...... If you're protecting guests then don't bend over backwards for the people upsetting them, once the old battleaxe started being sarky to the staff I'd have taken the opportunity and kicked them out. Adios.

R/Entitled people...just sayin"

I hate how businesses are always expected to apologize for everything. They should be able to tell rude guests to just f**k off.

To be honest, the owner's response does not make me want to visit this hotel. I would have called the police. I suppose since the rude guests booked half the hotel they didn't want to upset them, in case they wanted compensation. But they allowed these people to bother all of their other guests, including letting them have a party on the deck next to rooms that were not booked by them! I feel sorry for all the guests who had their weekend ruined.