Restaurant Customer Leaves A 1-Star Review Saying She’ll No Longer Support It, Owner Responds And Goes Viral
Working in a customer service industry is tremendously challenging; most of us live a relatively similar lifestyle, and though it’s common knowledge to be kind to each other, some folks seem like they’ve been brought up on a different planet.
Encountering rude customers is a very unpleasant yet inevitable occurrence, and if someone you’re trying to serve is being difficult, it’s easy to get disoriented and lose your composure.
Of course, if the customer’s dissatisfied with the service, they’re 100% entitled to express their concerns – however, if it’s done in an incredibly rude manner, sometimes all you can do is call them out.
More info: Reddit
It’s impossible to hide from entitled customers – however, you can learn how to handle their anger outbursts correctly
Image credits: Dan Keck (not the actual image)
“This Karen got owned by my boss” – an online user turned to one of Reddit’s communities dedicated to entitled folk to share a screenshot revealing how their boss dealt with a customer that left a 1-star review claiming that the business refused to correct her order which they’d allegedly messed up. The post has managed to receive nearly 4K upvotes and a couple of comments discussing the audacity of some people.
Customer leaves a 1-star review claiming business refused to correct her messed up order, the owner responds with a savage reply
Image credits: u/defeatedpark
The woman began her 1-star review by sharing that despite the business’ pleasant environment, the staff was pretty “terrible”; the employees were accused of messing up the order and then refusing to correct it. She mentioned that when she was explaining the situation, everyone stared at her cluelessly and later encouraged the window workers to write down the orders correctly. The dissatisfied customer then gave the place a 0/10 rating concerning the customer service and vouched to never support it.
Image credits: u/defeatedpark
The business owner replied saying that the customer’s order was, in fact, correct as it was made based upon what the man she was with ordered; they stated that everything was put out of the window according to the ticket. Moreover, the window attendant cooperated fully, they addressed the issue and shared that in order for her to alter the order, she’d need to go back to the first window and speak with the owner as window workers do not have access to the cash register.
Image credits: Jaroslav A. Polak (not the actual image)
The owner then suggested that if there’s ever another time where the woman isn’t so pumped about what her partner orders for her, she should come and place the order herself. They also mentioned that she might’ve noticed how demanding things angrily didn’t benefit her whatsoever and finally finished the comment with the good old “please don’t come back”.
Some Redditors didn’t agree with such an attitude and argued that sending customers back to the first window is a “terrible approach”
Most of the comments were impressed by the owner’s response – however, some completely disagreed with such an approach; an online user that goes by the name “reddit_god” wrote a very detailed, heavily downvoted and, at times, absurd remark arguing that sending the customer back to the first window is “neither helpful nor efficient”. It seems that the Redditor didn’t read the post thoroughly and missed the part where the business owner stated that the window employees don’t have the access to the cash register, making it impossible for them to alter the purchase. Moreover, the restaurant is not a drive-through type of facility and if you search up the place, you can see that the windows are located right next to each other.
Others supported the owner and the way they’ve handled the situation
Years back, I witnessed a bar owner telling off a customer for snapping his fingers to summon a waitress. In much of North America and Europe, snapping fingers at service people is considered degrading.
My family went out to a fancy dinner to celebrate my dad's 70th birthday. My 4 year old nephew SNAPPED HIS FINGERS at the waitress. I was horrified, his parents were also rightly horrified and explained to him that was not ok. Crazy!
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When I was really young I worked in a department store in the "Budget Store". Our section had four departments and I was alone on the floor one day (everyone else had gone to lunch). I was stocking part of a back wall and didn't see a customer at the register. The guy started snapping his fingers at me and whistled for me like I was a dog. I wasn't having that. I came over to the register, looked him in the eyes, and said "If you need my attention you can say excuse me. I am not a dog and I do not respond to snapping fingers and whistles". Guy got all flustered and started apologizing profusely. Nothing wrong with demanding being treated with respect. My manager was old school and would have done the exact same thing.
Years back, I witnessed a bar owner telling off a customer for snapping his fingers to summon a waitress. In much of North America and Europe, snapping fingers at service people is considered degrading.
My family went out to a fancy dinner to celebrate my dad's 70th birthday. My 4 year old nephew SNAPPED HIS FINGERS at the waitress. I was horrified, his parents were also rightly horrified and explained to him that was not ok. Crazy!
Load More Replies... When I was really young I worked in a department store in the "Budget Store". Our section had four departments and I was alone on the floor one day (everyone else had gone to lunch). I was stocking part of a back wall and didn't see a customer at the register. The guy started snapping his fingers at me and whistled for me like I was a dog. I wasn't having that. I came over to the register, looked him in the eyes, and said "If you need my attention you can say excuse me. I am not a dog and I do not respond to snapping fingers and whistles". Guy got all flustered and started apologizing profusely. Nothing wrong with demanding being treated with respect. My manager was old school and would have done the exact same thing.
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