“I Accepted A No Tip Order”: Driver Sparks Debate After Sharing How She Accidentally Accepted A “No Tip” Order
At the height of the coronavirus pandemic two years ago, when shopping for groceries was out of the question, grocery delivery apps like the startup Instacart became a new kind of “essential.”
Instacart partners with most supermarkets, local specialty shops, and even pharmacies, including membership stores like Costco and BJ’s Wholesale. What’s more, many of those shoppers started handpicking groceries for the app, earning some money in return.
But any Instacart driver knows that there are dramatic highs and lows in orders, as well as somewhat of a lottery when it comes to receiving a tip. This is because tipping is not included in service fees or Express membership costs, even when Instacart says it’s highly recommended.
Speaking of that, this story comes from a TikToker and Instacart driver, Angelica, who shared her frustration in a now-viral video clip. It turns out, Angelica accidentally accepted a whopping 70-item grocery order that was worth $267 with no tip. No wonder it sparked a whole debate on what’s fair pay and a fair tip online.
Instacart driver Angelica has recently shared her frustration of accidentally accepting a massive grocery order with no tip
Image credits: angelicaa__ca
Image credits: angelicaa__ca
Image credits: Sam Dan Truong (not the actual photo)
This is the now-viral video Angelica has shared on her TikTok channel
@angelicaa__ca How do you feel about this… 😅 #fyp #foryoupage #instacartshopper #instacartshopper #instacartdelivery #worklife ♬ original sound Angelica
Instacart states that “tips are optional but a great way to show your shoppers appreciation and recognition for their excellent service,” therefore adding a tip to your grocery delivery driver is not a requirement. Instacart adds that there is a minimum suggested tip of $2 per individual store delivery.
However, every user has their settings set on the default tip, which is 5%, or the percentage you chose for your most recent order, whichever is higher.
In April, 2022 Instacart announced that it was tweaking its tipping policy in a bid to address the effects on its workers of a practice known as “tip baiting,” where customers zero out a tip after an order is delivered.
According to Supermarket News, going forward, if a customer zeroes out the tip they gave following delivery without reporting an order issue, Instacart will cover the amount of the initial tip up to $10. The company also noted that tip zero-outs post-delivery are “exceedingly rare.”
Bored Panda reached out to Angelica to find out more about this situation and is now waiting for her response.
And this is what people had to comment about this whole situation
Tipping being a part of ones base-pay needs to be abolished. It should at most only be something extra that you give for good or better service.
your boss should pay you enough, so you wont have to rely on a tip. second of all a tip is a voluntary gift from a customer, you cant force anyone to tip you if your job cant sustain you without a tip, you should start looking for something else. in Holland people do tip but its not customary your employer should be paying you enough, the tip is what the word implies a Tip
Agree. The customer paid the standard fee already, on top of the grocery bill. The delivery person knows what the job entails, has agreed to do this line of work, and is getting paid for it by the rate she agreed to when she was hired, then gets mad the customer didn't pay even more money. We may never know the story of the customer, and it's none of our business anyways. The economy is rough right now. With everyone finding ways to cut back on spending those who are still relying on grocery delivery apps must be relying on them as an essential service and these may be stretching out their last few bucks to pay for it. Whether or not there could be other people that would help them with their groceries for less or free, some people feel these apps allow them to feel dignified and less like a charity case.
Load More Replies...
Tipping being a part of ones base-pay needs to be abolished. It should at most only be something extra that you give for good or better service.
your boss should pay you enough, so you wont have to rely on a tip. second of all a tip is a voluntary gift from a customer, you cant force anyone to tip you if your job cant sustain you without a tip, you should start looking for something else. in Holland people do tip but its not customary your employer should be paying you enough, the tip is what the word implies a Tip
Agree. The customer paid the standard fee already, on top of the grocery bill. The delivery person knows what the job entails, has agreed to do this line of work, and is getting paid for it by the rate she agreed to when she was hired, then gets mad the customer didn't pay even more money. We may never know the story of the customer, and it's none of our business anyways. The economy is rough right now. With everyone finding ways to cut back on spending those who are still relying on grocery delivery apps must be relying on them as an essential service and these may be stretching out their last few bucks to pay for it. Whether or not there could be other people that would help them with their groceries for less or free, some people feel these apps allow them to feel dignified and less like a charity case.
Load More Replies...
17
71