Get Premium
Dark mode theme is available exclusively for premium users. Learn more about the benefits of subscribing.
No fees, cancel anytime.
Dark Mode 
No fees, cancel anytime 
then open in external browser
and click "Open in External Browser" 
User submission
7.8K
Customer Service Specialist Shares One Of His All-Time Favorite Calls And It’s Too Wholesome
Customers spit out a lot of stupid things, but on occasions rarer than the passing of the Halley’s Comet, they say something wonderful too. Ryan Shipley is one of those lucky customer service specialists who had the pleasure of having a nice conversation with a client, and it was so awesome, he decided to share it online.
Right from the beginning, he noticed this 73-year-old wasn’t a typical grandma. And sure enough! Ryan was talking to an elderly gamer who had to take care of a few… things before she could proceed with the call.
“I’ve worked off and on as a customer service rep for about 20 years,” Ryan told Bored Panda. “My conversations with customers are usually pretty relaxed, I believe in being conversational and not transactional. One customer service job I once worked at wanted us to be more transactional and I remember sitting with one of the reps during training, and he was talking to an elderly lady, who probably only speaks to an actual human once a week, she kept trying to strike up a conversation and he struck her down, I was annoyed by this and have always remembered that call, and try to make sure to be human on the call.”
This time, Ryan I didn’t understand most of what the grandma said, but he kept his cool and just kept jotting down references she made. Eventually, she got really comfortable and made the best of it.
“She seemed like a nice lady, but I had no idea where the call was headed!” Ryan added. “A lot of times friends don’t believe my stories until they sit next to me and hear me on calls, and then they realize that the stories are true.”
Ryan said that the internet reacted to their exchange in a totally positive way. “I’m currently working on a book compiled of my best customer service stories as well as the adventures riding with Lyft and Uber, so the reaction to this story is awesome, it’s letting me see that there is a market out there for my voice!”
Scroll down to check out what he and the grandma game had been talking about and tell us your thoughts in the comments.
RELATED:
Customer service specialist Ryan Shipley has had an experience his colleagues are probably very jealous of
Some people were skeptical of the whole thing
While others shared similar stories about elderly gamers
429Kviews
Share on Facebook
What do you think ?
Giovanni 7 years ago
I used to have a friend who would occasionally miss our saturday night out because his mother needed a healer for one raid or another
Paul K. Johnson 7 years ago
I don't see why someone wouldn't believe this. I turn 56 this year and have been a gamer since my mid 20's (original NES). Since then I've never not played games and I always look forward to the next installment of my favorite games (Elder Scrolls, Fallout, Borderlands, Shadowrun, any good flight sim, etc.).
Martha Meyer 7 years ago
Gaming might end up some weirdo old people thing once the young gamers of today are all seniors and the kids have moved on to completely different entertainments.
Alusair Alustriel 7 years ago
It's Razorfen (either Downs or Kraul) not Razor Finn :P My guild consists of people 30+ and eldest is round 60. :)
Chris Pitch 7 years ago
Mum would blame me if she died in Mario Bros. All I did was say Hi mum. "GET OUT! I DIED THANKS TO YOU!"
A Dyke From The Dreamworld 7 years ago
Everyone is a skeptic on the internet. Loosen up and just let people have fun.
Fernando Jones 7 years ago
My grandparents, both in their 70's play Final Fantasy XIV (it's an MMORPG for anyone unaware). I used to play for upwards of 8 years and just recently stopped, and their on my butt trying to get me to continue playing; I just don't have the time. I just got them into SMITE (a MOBA) on the PS4 and they had to buy a new PS4 (they already had one) so they can both play; so now they are on there and we team up and play together in a lot of matches. It's kind of fun to play with someone 40 years older than you and they're screaming through a head-seat on the other side of town to "gank left lane" Technology is weird.
Giovanni 7 years ago
I used to have a friend who would occasionally miss our saturday night out because his mother needed a healer for one raid or another
Paul K. Johnson 7 years ago
I don't see why someone wouldn't believe this. I turn 56 this year and have been a gamer since my mid 20's (original NES). Since then I've never not played games and I always look forward to the next installment of my favorite games (Elder Scrolls, Fallout, Borderlands, Shadowrun, any good flight sim, etc.).
Martha Meyer 7 years ago
Gaming might end up some weirdo old people thing once the young gamers of today are all seniors and the kids have moved on to completely different entertainments.
Alusair Alustriel 7 years ago
It's Razorfen (either Downs or Kraul) not Razor Finn :P My guild consists of people 30+ and eldest is round 60. :)
Chris Pitch 7 years ago
Mum would blame me if she died in Mario Bros. All I did was say Hi mum. "GET OUT! I DIED THANKS TO YOU!"
A Dyke From The Dreamworld 7 years ago
Everyone is a skeptic on the internet. Loosen up and just let people have fun.
Fernando Jones 7 years ago
My grandparents, both in their 70's play Final Fantasy XIV (it's an MMORPG for anyone unaware). I used to play for upwards of 8 years and just recently stopped, and their on my butt trying to get me to continue playing; I just don't have the time. I just got them into SMITE (a MOBA) on the PS4 and they had to buy a new PS4 (they already had one) so they can both play; so now they are on there and we team up and play together in a lot of matches. It's kind of fun to play with someone 40 years older than you and they're screaming through a head-seat on the other side of town to "gank left lane" Technology is weird.
Related on Bored Panda
298
50