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Customer service departments probably aren’t the funnest places to work, so when Rob from Tesco customer care received a complaint from customer Wes Metcalfe recently, he must have been pleasantly surprised by the message he found. Because Wes’ “complaint” was actually a tongue-in-cheek anecdote about a worm he’d recently found inside the package of a Tesco cucumber, and as you can see from the below correspondence, Rob wasted no time in joining in the fun.
It all started when Metcalfe did some grocery shopping at a Tesco in Dinnington, Sheffield. Realizing that there was a rather flat (and rather dead) worm inside the plastic wrapper of his cucumber, he wrote to Tesco to complain. And things escalated pretty quickly after that…
More info: Facebook
RELATED:
When Wes Metcalfe found a worm in his cucumber, he wrote to Tesco to complain
“We decided to name him William,” he wrote. “Our new pet appeared to be very unresponsive”
Rob from Tesco customer care replied shortly after, and his “heartfelt” response was hilarious
Metcalfe then sent Rob a funeral update which included a poem of his own
He even sent a picture of William’s funeral complete with a popsicle stick cross!
And as you can see, things escalated pretty quickly from there…
The humorous exchange has been liked more than 80,000 times on Facebook
Many people have suggested that Rob deserves a promotion, and we couldn’t agree more
2.6Mviews
Share on Facebook What do you think ?
Ian Snyder 9 years ago
Definitely a gamble responding in that manner, but it's the sort of thing that's gold if and when it works out. It could have easily gone the other way.
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Alexis Cope 9 years ago
Both gentleman missed their true calling! Hallmark? Children's literature? Someone should recognize their talents.
Aloriena 9 years ago
Comedy writers some producer needs to drop everything an get those two working on the next comedy blockbuster
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Brenda Wells 9 years ago
I think Rob is wonderful and these two guys are vrry entertaining. This world is full of s**t heads so a laugh or two is so refreshing! Laugh on guys, and by all means, please share!
Kristine Rock 9 years ago
Excellent! It's nice to see a sense of humor (from both sides) instead of what's become the norm (hateful words/threats, as if something horrible were done on purpose).
Lorna Traves 9 years ago
Hilarious had me laughing all the way through. Even had to read it again. Well done Rob for excellent customer care and a brilliant sense of humour and that goes equally for Wes too. :)
Kimberly Carey 9 years ago
By avoiding the "Standard Response", Rob has likely guaranteed that this customer is a long term customer, if not a customer for life. Way to go, Rob. There should be more like you, and more companies should realize they NEED employees like you.
Natalie Patten 9 years ago
I had a caterpillar in my tesco bought spanish peppers...We named him pedro the potential butterfly. He was alive..just cold
Ian Snyder 9 years ago
Definitely a gamble responding in that manner, but it's the sort of thing that's gold if and when it works out. It could have easily gone the other way.
Load More Replies... Alexis Cope 9 years ago
Both gentleman missed their true calling! Hallmark? Children's literature? Someone should recognize their talents.
Aloriena 9 years ago
Comedy writers some producer needs to drop everything an get those two working on the next comedy blockbuster
Load More Replies... Brenda Wells 9 years ago
I think Rob is wonderful and these two guys are vrry entertaining. This world is full of s**t heads so a laugh or two is so refreshing! Laugh on guys, and by all means, please share!
Kristine Rock 9 years ago
Excellent! It's nice to see a sense of humor (from both sides) instead of what's become the norm (hateful words/threats, as if something horrible were done on purpose).
Lorna Traves 9 years ago
Hilarious had me laughing all the way through. Even had to read it again. Well done Rob for excellent customer care and a brilliant sense of humour and that goes equally for Wes too. :)
Kimberly Carey 9 years ago
By avoiding the "Standard Response", Rob has likely guaranteed that this customer is a long term customer, if not a customer for life. Way to go, Rob. There should be more like you, and more companies should realize they NEED employees like you.
Natalie Patten 9 years ago
I had a caterpillar in my tesco bought spanish peppers...We named him pedro the potential butterfly. He was alive..just cold
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