Customer service departments probably aren’t the funnest places to work, so when Rob from Tesco customer care received a complaint from customer Wes Metcalfe recently, he must have been pleasantly surprised by the message he found. Because Wes’ “complaint” was actually a tongue-in-cheek anecdote about a worm he’d recently found inside the package of a Tesco cucumber, and as you can see from the below correspondence, Rob wasted no time in joining in the fun.

It all started when Metcalfe did some grocery shopping at a Tesco in Dinnington, Sheffield. Realizing that there was a rather flat (and rather dead) worm inside the plastic wrapper of his cucumber, he wrote to Tesco to complain. And things escalated pretty quickly after that…

More info: Facebook

When Wes Metcalfe found a worm in his cucumber, he wrote to Tesco to complain

“We decided to name him William,” he wrote. “Our new pet appeared to be very unresponsive”

Rob from Tesco customer care replied shortly after, and his “heartfelt” response was hilarious

Metcalfe then sent Rob a funeral update which included a poem of his own

He even sent a picture of William’s funeral complete with a popsicle stick cross!

And as you can see, things escalated pretty quickly from there…

The humorous exchange has been liked more than 80,000 times on Facebook

Many people have suggested that Rob deserves a promotion, and we couldn’t agree more