Woman Is Livid After Her 125-Item Instacart Order Is Canceled In The Middle Of Shopping, Takes It To TikTok And Goes Viral With Nearly 360K Views
Do you know what could be more annoying than losing a good order in the process of execution? Maybe losing a good order in the process of execution, contacting customer support with a request to restore justice, and in response hearing a threat to block your account altogether.
In fact, helpdesk staff in various companies sometimes do just that, for example, when the situation goes beyond their job description and they do not want to initiate an analysis of the problem by their management. Of course, this is a problem and it must be dealt with.
TikToker Maliyah Gibbs once tried to fight this and her video with a story about such an offensive situation went viral, gaining almost 360K views. The Original Poster has a side job as a shopper on Instacart, and it was with this service that she had an unpleasant encounter.
More info: TikTok Part 1 | TikTok Part 2 | TikTok Part 3
The Original Poster has a side job as a shopper at Instacart
Image credits: @maliyahgibbs
One day, the woman saw an order for 125 items at the Central Market in her Instacart account, with a tip of $191. Not a bad option, so the OP immediately took this order.
Image credits: @maliyahgibbs
Suddenly, the OP saw that the customer had canceled the order right in the middle of her shopping
She was in the midst of shopping, periodically chatting with the customer about possible product replacements for out-of-stock products when, after collecting about half of the necessary items, she suddenly saw that the order had been canceled.
Image credits: @maliyahgibbs
The helpdesk guy told Maliyah that the company could refund her $7 for the order cancelation
Maliyah contacted a customer service rep, who first stated that they do not see deleted orders in her account, and then stated that the company could refund her $7 for the unexpected order cancelation.
Image credits: KitAy (not the actual photo)
The OP did not agree with the helpdesk employee as she had spent a lot of time on that order
Of course, this amount did not suit Maliyah, who spent lots of time and effort to, firstly, get to the Central Market, and secondly, to collect almost half of the batch – as many as 60 items were already in her cart.
Image credits: @maliyahgibbs
The woman explained all this in detail, to which the support employee objected that she was simply extorting money from the company and that he should put a note on her account to block it. When Maliyah asked to be transferred to another employee or to contact the manager, he simply put a block.
Image credits: @maliyahgibbs
The customer support worker said that he might block the OP’s account
As a result, the woman was left without the expected reward, spent a lot of time on, as it turned out, an aimless order, and even her Instacart account was almost blocked. And that’s not counting her completely spoiled mood!
Image credits: @maliyahgibbs
People in the comments gave Maliyah their massive support
Commenters have certainly given massive support to the OP, arguing, for example, that Instacart should introduce the option of not being able to cancel an order once it’s already started. Well, perhaps the wittiest piece of advice was that Instacart just needs to buy all these groceries on its own in order to avoid such problems.
Image credits: @maliyahgibbs
By the way, not only did Maliyah have to face similar troubles – one of the people in the comments wrote that she somehow took an order for $200, and then it turned out that another shopper picked it up as well – and moreover, they did their shopping in the same store!
You can check out Maliyah’s video below
@maliyahgibbs This is only part 1. @Instacart @Instacart Care Team you need to do better!! This shouldn’t be allowed to happen! #instacart #storytime #instacartshopper #instacartshopping ♬ original sound – Maliyah Gibbs
The OP also provided screenshots of her chat with the helpdesk guy
Image credits: @maliyahgibbs
Be that as it may, this problem must be solved anyway, and justice must prevail. We, on our part, look forward to your comments on this situation and, possibly, some similar stories as well.
An order should not be cancellable by a certain time after the order is placed. That is ridiculous!
Once they get to the store it shouldn't be able to be cancelled. Period.
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Instead of blaming the customer services or the customer ...try holding the company to account. They have the shoddy ethos.
While the cancellation was extremely unfair, the shopper doesn't have the complete right to full compensation. She didn't actually check out and buy the items so she wasn't out that money. I think she should be compensated for gas and time though, which would definitely be more than $7 but way less than $190.
I use Instacart every week. This is c**p. You should not be able to cancel in the middle of an order. Once the order has started maybe you can add or remove items down to a minimum- say $50. But that's it. I decided I'm grocery delivery for life when I went in and tried to do my own groceries during the pandemic. It was hell. I have my own issues being in crowds with bright lights and noise and stuff. Grocery shopping is a nightmare for me and these people are lifesavers. I may not look disabled. But mentally, going into a grocery store, I'm disabled. I did that trip and I realized- I have not been paying these people enough money!! That job is crazy!! And they get the exact thing you ask for! Without running out of the store?! Nuh uh. $7 is ridiculous.
Load More Replies...
An order should not be cancellable by a certain time after the order is placed. That is ridiculous!
Once they get to the store it shouldn't be able to be cancelled. Period.
Load More Replies... Instead of blaming the customer services or the customer ...try holding the company to account. They have the shoddy ethos.
While the cancellation was extremely unfair, the shopper doesn't have the complete right to full compensation. She didn't actually check out and buy the items so she wasn't out that money. I think she should be compensated for gas and time though, which would definitely be more than $7 but way less than $190.
I use Instacart every week. This is c**p. You should not be able to cancel in the middle of an order. Once the order has started maybe you can add or remove items down to a minimum- say $50. But that's it. I decided I'm grocery delivery for life when I went in and tried to do my own groceries during the pandemic. It was hell. I have my own issues being in crowds with bright lights and noise and stuff. Grocery shopping is a nightmare for me and these people are lifesavers. I may not look disabled. But mentally, going into a grocery store, I'm disabled. I did that trip and I realized- I have not been paying these people enough money!! That job is crazy!! And they get the exact thing you ask for! Without running out of the store?! Nuh uh. $7 is ridiculous.
Load More Replies...
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