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“I Accepted A No Tip Order”: Driver Sparks Debate After Sharing How She Accidentally Accepted A “No Tip” Order
At the height of the coronavirus pandemic two years ago, when shopping for groceries was out of the question, grocery delivery apps like the startup Instacart became a new kind of “essential.”
Instacart partners with most supermarkets, local specialty shops, and even pharmacies, including membership stores like Costco and BJ’s Wholesale. What’s more, many of those shoppers started handpicking groceries for the app, earning some money in return.
But any Instacart driver knows that there are dramatic highs and lows in orders, as well as somewhat of a lottery when it comes to receiving a tip. This is because tipping is not included in service fees or Express membership costs, even when Instacart says it’s highly recommended.
Speaking of that, this story comes from a TikToker and Instacart driver, Angelica, who shared her frustration in a now-viral video clip. It turns out, Angelica accidentally accepted a whopping 70-item grocery order that was worth $267 with no tip. No wonder it sparked a whole debate on what’s fair pay and a fair tip online.
RELATED:
Instacart driver Angelica has recently shared her frustration of accidentally accepting a massive grocery order with no tip
Image credits: angelicaa__ca
Image credits: angelicaa__ca
Image credits: Sam Dan Truong (not the actual photo)
This is the now-viral video Angelica has shared on her TikTok channel
@angelicaa__ca How do you feel about this… 😅 #fyp#foryoupage#instacartshopper#instacartshopper#instacartdelivery#worklife♬ original sound Angelica
Instacart states that “tips are optional but a great way to show your shoppers appreciation and recognition for their excellent service,” therefore adding a tip to your grocery delivery driver is not a requirement. Instacart adds that there is a minimum suggested tip of $2 per individual store delivery.
However, every user has their settings set on the default tip, which is 5%, or the percentage you chose for your most recent order, whichever is higher.
In April, 2022 Instacart announced that it was tweaking its tipping policy in a bid to address the effects on its workers of a practice known as “tip baiting,” where customers zero out a tip after an order is delivered.
According to Supermarket News, going forward, if a customer zeroes out the tip they gave following delivery without reporting an order issue, Instacart will cover the amount of the initial tip up to $10. The company also noted that tip zero-outs post-delivery are “exceedingly rare.”
Bored Panda reached out to Angelica to find out more about this situation and is now waiting for her response.
And this is what people had to comment about this whole situation
What do you think ?
BlackestDawn 3 years ago
Tipping being a part of ones base-pay needs to be abolished. It should at most only be something extra that you give for good or better service.
essaid 3 years ago
your boss should pay you enough, so you wont have to rely on a tip. second of all a tip is a voluntary gift from a customer, you cant force anyone to tip you if your job cant sustain you without a tip, you should start looking for something else. in Holland people do tip but its not customary your employer should be paying you enough, the tip is what the word implies a Tip
BadCat 3 years ago
Agree. The customer paid the standard fee already, on top of the grocery bill. The delivery person knows what the job entails, has agreed to do this line of work, and is getting paid for it by the rate she agreed to when she was hired, then gets mad the customer didn't pay even more money. We may never know the story of the customer, and it's none of our business anyways. The economy is rough right now. With everyone finding ways to cut back on spending those who are still relying on grocery delivery apps must be relying on them as an essential service and these may be stretching out their last few bucks to pay for it. Whether or not there could be other people that would help them with their groceries for less or free, some people feel these apps allow them to feel dignified and less like a charity case.
Load More Replies...
Random Panda 3 years ago (edited)
People who work for doordash and the like sound so entitled to me. No one owes you a tip, if you're not happy with how much you are paid then find a better job. Don't get mad at the customers that your employer is not paying you enough. Making 20 bucks in an hour just shopping for someone is so easy, I don't understand why she's complaining
The Other Guest 3 years ago
"Find a better job" isn't as easy as you might think. Also, if they all find better jobs, who's going to deliver your order when it's not feasible for you to pick it up (illness, too busy, whatever)? I do agree that tipping shouldn't be required in order for someone to get paid a living wage - that should be on the employer - however that's not how things are currently set up.
Load More Replies...
BadCat 3 years ago
I'm with Tara Brummett on this. I'm a cash tipper, so I can ensure the tip is going to the person I intend it go to and untaxed. But now knowing how choosy delivery people are, I'll continue getting my food and groceries the old fashioned way.
Rain WhiteBuffalo 3 years ago
I HATE the phrase "if you can't afford a tip then don't (fill in the blank yourself)". I worked in food service for YEARS. We had elderly people come in who were beginning to get dementia and believed that $1 still bought a meal, coffee and left a tip. We never said a word and collectively paid those tickets all the while discussing how adorable that old person was. We had college kids come in who could barely afford the meal let alone a good tip. Never said a word. We understood because we have been there. We had disabled people who lived on a fixed income and found they had a few extra dollars to dine out that one time for the next month or year. Didn't say a word. Understand that people have reasons why they can't/don't tip. I am usually a 25-30% tipper by the way. I am also one of the disabled people living on a fixed income. You really have to take time to consider that some people are doing what they can with what they have.
ί𝔫ＣίŦᵃт𝐔𝐬 3 years ago
My problem is that so many businesses around me use those iPad-type pay stations, even big business like Bibibop (counter-service restaurant), and they always prompt for a tip, even when the business is one that would normally not require a tip for regular, salaried employees. It's getting so I can't afford to buy anything, since I'm paying an extra 20% on trips that never used to require tipping. Flower shops, that pretzel stall, a card shop... I'm getting tired of having to supplement people's regular income.
BadCat 3 years ago
I always bypass it or leave 0% at those types of places. Sounds cold but, hey, it adds up. Some customers make less than the staff at their jobs, with no chance at a tip.
Load More Replies...
K E REILLY 3 years ago
No, tips are and ways should be option. Employers should pay employees enough so they don't need to rely on this. The gov needs to fix this. However no, you do not automatically get a tip, you picked the job
Tamsin Far 3 years ago (edited)
It's such a weird system with placing orders and and you never know if someone will deliver it or not - worse even with meals you already paid for? In Germany you order your food or groceries and the restaurant or shop sends the drivers and pays their wages. If there is a delivery fee you can see it in advance and pay it with the bill. You don't have to guess or hope it will be enough. Sometimes they let you tip on the website, but I guess most people prefer to tip in cash as you never know how much of the money the driver gets. And it makes so much more sense to tip based on the quality and speed of the delivery.. of course, noone has to tip here, it's really just a tip, not the wage. As I have a lot of stairs and no elevator I usually do, though.
Random Panda 3 years ago (edited)
Agreed, it's the same where I'm from. I can imagine this is so bad for business, like restaurants for example, with delivery guys picking and choosing which orders to deliver.
Load More Replies...
Julie C Rose 3 years ago
E Ihowa Atua… (Don’t mind me, I’m just singing our national anthem because I’m grateful to live in a country that doesn’t have this system.)
BlackestDawn 3 years ago
Tipping being a part of ones base-pay needs to be abolished. It should at most only be something extra that you give for good or better service.
essaid 3 years ago
your boss should pay you enough, so you wont have to rely on a tip. second of all a tip is a voluntary gift from a customer, you cant force anyone to tip you if your job cant sustain you without a tip, you should start looking for something else. in Holland people do tip but its not customary your employer should be paying you enough, the tip is what the word implies a Tip
BadCat 3 years ago
Agree. The customer paid the standard fee already, on top of the grocery bill. The delivery person knows what the job entails, has agreed to do this line of work, and is getting paid for it by the rate she agreed to when she was hired, then gets mad the customer didn't pay even more money. We may never know the story of the customer, and it's none of our business anyways. The economy is rough right now. With everyone finding ways to cut back on spending those who are still relying on grocery delivery apps must be relying on them as an essential service and these may be stretching out their last few bucks to pay for it. Whether or not there could be other people that would help them with their groceries for less or free, some people feel these apps allow them to feel dignified and less like a charity case.
Load More Replies... Random Panda 3 years ago (edited)
People who work for doordash and the like sound so entitled to me. No one owes you a tip, if you're not happy with how much you are paid then find a better job. Don't get mad at the customers that your employer is not paying you enough. Making 20 bucks in an hour just shopping for someone is so easy, I don't understand why she's complaining
The Other Guest 3 years ago
"Find a better job" isn't as easy as you might think. Also, if they all find better jobs, who's going to deliver your order when it's not feasible for you to pick it up (illness, too busy, whatever)? I do agree that tipping shouldn't be required in order for someone to get paid a living wage - that should be on the employer - however that's not how things are currently set up.
Load More Replies... BadCat 3 years ago
I'm with Tara Brummett on this. I'm a cash tipper, so I can ensure the tip is going to the person I intend it go to and untaxed. But now knowing how choosy delivery people are, I'll continue getting my food and groceries the old fashioned way.
Rain WhiteBuffalo 3 years ago
I HATE the phrase "if you can't afford a tip then don't (fill in the blank yourself)". I worked in food service for YEARS. We had elderly people come in who were beginning to get dementia and believed that $1 still bought a meal, coffee and left a tip. We never said a word and collectively paid those tickets all the while discussing how adorable that old person was. We had college kids come in who could barely afford the meal let alone a good tip. Never said a word. We understood because we have been there. We had disabled people who lived on a fixed income and found they had a few extra dollars to dine out that one time for the next month or year. Didn't say a word. Understand that people have reasons why they can't/don't tip. I am usually a 25-30% tipper by the way. I am also one of the disabled people living on a fixed income. You really have to take time to consider that some people are doing what they can with what they have.
ί𝔫ＣίŦᵃт𝐔𝐬 3 years ago
My problem is that so many businesses around me use those iPad-type pay stations, even big business like Bibibop (counter-service restaurant), and they always prompt for a tip, even when the business is one that would normally not require a tip for regular, salaried employees. It's getting so I can't afford to buy anything, since I'm paying an extra 20% on trips that never used to require tipping. Flower shops, that pretzel stall, a card shop... I'm getting tired of having to supplement people's regular income.
BadCat 3 years ago
I always bypass it or leave 0% at those types of places. Sounds cold but, hey, it adds up. Some customers make less than the staff at their jobs, with no chance at a tip.
Load More Replies... K E REILLY 3 years ago
No, tips are and ways should be option. Employers should pay employees enough so they don't need to rely on this. The gov needs to fix this. However no, you do not automatically get a tip, you picked the job
Tamsin Far 3 years ago (edited)
It's such a weird system with placing orders and and you never know if someone will deliver it or not - worse even with meals you already paid for? In Germany you order your food or groceries and the restaurant or shop sends the drivers and pays their wages. If there is a delivery fee you can see it in advance and pay it with the bill. You don't have to guess or hope it will be enough. Sometimes they let you tip on the website, but I guess most people prefer to tip in cash as you never know how much of the money the driver gets. And it makes so much more sense to tip based on the quality and speed of the delivery.. of course, noone has to tip here, it's really just a tip, not the wage. As I have a lot of stairs and no elevator I usually do, though.
Random Panda 3 years ago (edited)
Agreed, it's the same where I'm from. I can imagine this is so bad for business, like restaurants for example, with delivery guys picking and choosing which orders to deliver.
Load More Replies... Julie C Rose 3 years ago
E Ihowa Atua… (Don’t mind me, I’m just singing our national anthem because I’m grateful to live in a country that doesn’t have this system.)
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