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30 Times This Guy With A Name ‘Customer Support’ Trolled Customers
Social media has become a big deal for businesses—most customers are online in places like Facebook, X (former Twitter), and Instagram and can easily be reached with a simple post or private message. However, sometimes the convenience of reaching large numbers of people all at once has its downsides,
The Amazing Troll-Man, a UK-based popular comedian also known as Wesley Metcalfe, loves nothing more than messing with famous companies and big brands. His trolling method is simple: he has a Facebook account under the name ‘Customer Support.’ He visits the pages of various companies, changing his profile picture to match their official account, and proceeds to interact with customers in a hilariously funny and often rude way. The customers, shocked by the cheek of Wesley‘s fake customer service, usually react with a righteous outrage that only adds to the hilarity this Internet troll is creating.
Can’t picture what we’re talking about? Let us show by example. Scroll down below to see some of these funny customer service interactions for yourself and learn more about this seemingly random guy from Facebook.
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The Person Behind the Fake Customer Service Account
Bored Panda spoke to The Amazing Troll Man himself, and he was kind enough to give us his origin story. “A few years ago, I wrote a post on my social media account that went viral,” he explained, gazing moodily into the distance whilst puffing on his pipe. “It was a satire post about about an old schoolyard prank. Seeing so many people laugh at what I had written was a good feeling.”
“Then, a couple of years later, I bought a cucumber from a supermarket called Tesco here in the UK. On opening the cucumber I discovered a dead worm trapped inside the cellophane wrapper. I decided to write a jokey complaint to Tesco on Facebook.”
“At first I got the standard responses from their marketing team so I kept pushing them until a guy called Rob jumped in to have a bit of banter with me. The funny trolling quickly went viral. Every publication in the UK gave it a mention and it reached RTL TV in Germany. If you search William the Worm on Google you will see all the articles.”
“Once again it was a great feeling amusing so many people online. This was in 2016.”
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