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No, the customer isn’t always right! As much as we like to believe in the best of humankind and pandakind, the fact of the matter is that there are some very rotten apples here and there. They like to come in and ruin people’s day while feeding on their pain. They’re misery-spreaders. And they need to know that what they’re doing is so far from ‘okay’ that you can’t even see the line they crossed anymore because it’s merged with the horizon.

The ‘Clients From Hell’ project (now rebranded as ‘Not Always Right’) shares stories about the most memorable and hilarious tales of dealing with rude, entitled, or simply downright dumb customers. Today we're featuring the experiences of freelancers and designers. Remember to upvote your fave posts as you scroll down, Pandas.

Bored Panda reached out to businesswoman Aatikah Santos, the CEO and Founder of Khaila Beauty Bar, for a chat about dealing with difficult and frustrating customers, as well as how some people still fully believe that the customer and client are always right, no matter what.

"I like to remain calm and take a couple of minutes before responding because I am representing my business. I like to try and make everyone feel welcome no matter what they say. When speaking to rude customers, I try my best to resolve the issue, but sometimes customers can be so difficult that they don’t want to resolve it and would rather just keep getting upset," she said. Scroll down for our full interview with Aatikah.

Got any tales about horrible customers to share with us? Why not pop by our comment section at the bottom? When you’re done enjoying this list, you should definitely check out some more stories about employees of all kinds having to deal with ‘Clients From Hell,’ featured in Bored Panda’s previous articles here and here.

More info: Twitter | Facebook | Instagram | NotAlwaysRight.com

#1

Clients From Hell

clientsfh Report

Michele Ferretto
Community Member
4 years ago

I wish we had the rest of the conversation here...

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RELATED:
    #2

    Clients From Hell

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    Marianne
    Community Member
    4 years ago

    That's a good one!

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    #3

    Clients From Hell

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    Chicken Nugget
    Community Member
    4 years ago

    this is a great pricing solution though

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    #4

    Clients From Hell

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    Maurettis
    Community Member
    4 years ago

    How to express this with a witty remark? "HA-HA"

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    #5

    Clients From Hell

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    Chicken Nugget
    Community Member
    4 years ago

    ...that's what a job is...

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    #6

    Clients From Hell

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    Michele Ferretto
    Community Member
    4 years ago

    This is pure gold.

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    #7

    Clients From Hell

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    Shelli Aderman
    Community Member
    4 years ago

    Touché!

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    #8

    Clients From Hell

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    Michele Ferretto
    Community Member
    4 years ago

    They should sell to these people also other "premium" arrows, for a higher price, that point "UP" and "DOWN"

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    #9

    Clients From Hell

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    Naesil
    Community Member
    4 years ago (edited)

    Why are your jewelry behind safety glass? I cant use them!

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    #10

    Clients From Hell

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    Fat Harry
    Community Member
    4 years ago

    Are lesbians famous for wearing hats?

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    #11

    Clients From Hell

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    Marianne
    Community Member
    4 years ago

    This is hilarious!

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    #12

    Clients From Hell

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    Adam C
    Community Member
    4 years ago

    See you in court. Cancel that too...

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    #13

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    WilvanderHeijden
    Community Member
    4 years ago

    Hell, I'm even willing to search another accountant for you as long as you tell this jerk that I made you switch accountants.

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    #14

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    Michele Ferretto
    Community Member
    4 years ago

    I sense a lawyer getting some money here...

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    #15

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    Gaby Almodovar
    Community Member
    4 years ago

    Close enough....:D

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    Never miss a story that brings joy to the world. Add us on Google

    #16

    Clients From Hell

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    Naesil
    Community Member
    4 years ago

    How still in this day and age companies treat websites like you dont need to pay anything for someone to make it... "its just some pictures and text on website" -.-

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    #17

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    J. F.
    Community Member
    4 years ago

    What a crazy coincidence....

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    #18

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    MAL
    Community Member
    4 years ago

    Yup! Always get the contract before starting ANYTHING.

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    #19

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    Isaac Harvey
    Community Member
    4 years ago

    Whenever someone uses the "I'll sue" line, I always wonder if they'll actually follow through with it.

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    #20

    Clients From Hell

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    Rhia Yao
    Community Member
    4 years ago

    🤦🏻‍♀️

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    #21

    Clients From Hell

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    Walking On Sunshine
    Community Member
    4 years ago

    Omg. This is BAD.

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    #22

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    Michele Ferretto
    Community Member
    4 years ago

    The infinite depth of stupidity never ceases to amaze.

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    #23

    Clients From Hell

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    Michele Ferretto
    Community Member
    4 years ago

    10 euro this is Texas

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    #24

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    Michele Ferretto
    Community Member
    4 years ago

    2022. Sexism still alive and kicking.

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    #25

    Clients From Hell

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    J. F.
    Community Member
    4 years ago

    "It is the empty toner!" - "Maybe we got hacked"

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    #26

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    Susie Elle
    Community Member
    4 years ago

    Some people appear to have gone to school with their ears and eyes closed.

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    #27

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    Little Miss Betty
    Community Member
    4 years ago

    When you want something that everyone else has, but actually have no idea what it is 😂

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    #28

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    Gaby Almodovar
    Community Member
    4 years ago

    When you are dumb, and proud of it.

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    #29

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    WilvanderHeijden
    Community Member
    4 years ago

    Must be because they added them to the spam list. Rule 1: If message contains [ outstanding amount, reminder, past due, invoice, payment, legal fees ] move message to [ Spam] and [ Add sender to spam list] .

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    #30

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    Naesil
    Community Member
    4 years ago

    Exposure doesnt pay for expenses... only way I can see exposure being almost fair deal is if already well off entertainers or such get to be on much more popular entertainers show/program and that way widening their audience massively.

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    #31

    Clients From Hell

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    Riley Quinn
    Community Member
    4 years ago

    C'mon. If Trump could change an entire weather pattern with a Sharpie, certainly you can change the shape of the lake.

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    #32

    Clients From Hell

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    Susie Elle
    Community Member
    4 years ago

    How does that even make any sense?

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    #33

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    Virgil Blue
    Community Member
    4 years ago

    Sure, but teaching costs double.

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    #34

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    Loty
    Community Member
    4 years ago

    This happens routinelly. Now i just ignore deadlines unless someone is actively screaming.

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    #35

    Clients-From-Hell-Stories

    notalwaysright Report

    cybermerlin2000
    Community Member
    4 years ago

    Just for combinations using 30 eyes, 30 noses, 30 mouths, 30 hairstyles, 30 beards you are looking at 656,100,000,000 possible characters

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    #36

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    Jo Johannsen
    Community Member
    4 years ago

    Arrogance, anyone?

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    #37

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    Walking On Sunshine
    Community Member
    4 years ago

    Am I understanding he doesn't want POC in his poster? Or am I wrong?

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    #38

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    Jo Johannsen
    Community Member
    4 years ago

    Just break the law for us.

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    #39

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    Michele Ferretto
    Community Member
    4 years ago

    Unfortunately very common. The more they're rich, the less they want to pay.

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    #40

    Clients From Hell

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    Chinmayee Kalghatgi
    Community Member
    4 years ago

    Oh the irony

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    #41

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    Rijkærd
    Community Member
    4 years ago

    Where does fun pay bills...id like to go there...

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    #42

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    Robert T
    Community Member
    4 years ago

    "My time is never free"

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    #43

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    Monica Martinez Castañeda
    Community Member
    4 years ago

    That happened to me a few years ago, and I work for a multinational company (thousands of employees), so not a small business... Client was looking at different suppliers and had the audacity to tell us: "I like your approach but I don't know if I'm having any budget, but if you're willing to do it for free, you could start tomorrow"

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    #44

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    Walking On Sunshine
    Community Member
    4 years ago

    But they're stupid enough to tell you they make millions off of it. Lord.

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    #45

    Clients From Hell

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    Loty
    Community Member
    4 years ago

    Can you FAP on your LAP?

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    #46

    Clients From Hell

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    Lord pretzell
    Community Member
    4 years ago

    MANLY PAPER. IT IS RED AND DRINKS BEER AND LIFTS WEIGHTS AND PICKS UP CHICKS JUST LIKE A MAN

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    #47

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    Michele Ferretto
    Community Member
    4 years ago

    Stingy people are those who spend the most at the end...

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    #48

    Clients From Hell

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    Gaby Almodovar
    Community Member
    4 years ago

    Never explain yourself... just say "no".

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    #49

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    Luther von Wolfen
    Community Member
    4 years ago

    Hear me out - chocolate bitcoins.

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    #50

    Clients From Hell

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    AnnaBanana
    Community Member
    4 years ago

    Lol! I get this all the time...

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    #51

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    Buren
    Community Member
    4 years ago

    Arghh

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    #52

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    Naesil
    Community Member
    4 years ago

    Job is around 33 times larger than originally discussed, invoice will be also 33 times higher. No take backsies!

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    #53

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    Vicky Zar
    Community Member
    4 years ago

    I hope no artist would do that to another artist! I once wanted a photographer to scan a photo for me and edit it a bit, because I only had that one copy and I did not want to loose it to damages and I had no scanner at the time. The first thing they asked me was if it was from any other photographer or a private photo.

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    #54

    Clients From Hell

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    Loty
    Community Member
    4 years ago

    Why are you answering your phone?

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    #55

    Clients From Hell

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    Per-Ole Sjuve
    Community Member
    4 years ago

    "Here is a new invoice for 500$, I gave myself a bonus"

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    #56

    Clients From Hell

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    WilvanderHeijden
    Community Member
    4 years ago

    Ask them in return to do free work for you for exposure.

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    #57

    Clients From Hell

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    Vicky Zar
    Community Member
    4 years ago

    Because it's lots of more work when clients want to help.

    #58

    Clients From Hell

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    MAL
    Community Member
    4 years ago

    Do you ever wonder how some people survive in 2022?

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    #59

    Clients From Hell

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    MAL
    Community Member
    4 years ago

    And not just a judge! All rational people will think so.

    #60

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    Loty
    Community Member
    4 years ago

    This makes no sense on so many levels.

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    #61

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    J. F.
    Community Member
    4 years ago (edited)

    I would have used the most medival font for this and claim it's the "english" font

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    #62

    Clients From Hell

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    karla Meixnerová
    Community Member
    4 years ago

    Similar experience. I had 4 TB of data and I spent almost 30 minutes explaining to someone that 64 GB flash drive is just not enough. Even if I zip it...

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    #63

    Clients-From-Hell-Stories

    notalwaysright Report

    cybermerlin2000
    Community Member
    4 years ago

    Me: Look, let's just settle the bill, and you can f*ck off somewhere else

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    #64

    Clients From Hell

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    WilvanderHeijden
    Community Member
    4 years ago

    That's like driving a car to make enough money to get a drivers license and to pay for the insurance.

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    #65

    Clients From Hell

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    ZAPanda
    Community Member
    4 years ago

    "Because you know nothing." I just tell them straight.

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    #66

    Clients From Hell

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    ZAPanda
    Community Member
    4 years ago

    I'd send a video of it rotating and add the video creation time to the invoice under line-item called "explaining grade 7 geometry"

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    #67

    Clients From Hell

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    Loty
    Community Member
    4 years ago

    Photoshop to the rescue

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    #68

    Clients From Hell

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    Jo Johannsen
    Community Member
    4 years ago

    Trust me, client. You are more clueless than your assistant.

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    #69

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    WilvanderHeijden
    Community Member
    4 years ago

    It was, until I found that I could charge this much and make a living out of it.

    #70

    Clients From Hell

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    Anine C
    Community Member
    4 years ago

    I've corrected typos and had clients complain and ask to reinsert them. Most common is plurals with an apostrophe. Fine. Go ahead and advertise your lack of education.

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    #71

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    Walking On Sunshine
    Community Member
    4 years ago

    That's an easy nope.

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    #72

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    Bobby
    Community Member
    4 years ago

    probably an older person that doesn't understand tech

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    #73

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    Naesil
    Community Member
    4 years ago

    "We need logo for our office entrance, we need it to be big, doesnt fit in 17" screen"

    #74

    Clients From Hell

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    ZAPanda
    Community Member
    4 years ago

    pencil -> eye

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    #75

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    WilvanderHeijden
    Community Member
    4 years ago

    Yes they are, but you can't afford them.

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    #76

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    ZAPanda
    Community Member
    4 years ago (edited)

    I've had this happen recently. It's ok, when they realise the other guy is useless they will revert.

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    #77

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    ZAPanda
    Community Member
    4 years ago

    So then make it a square with waterfalls round the edges so that his future customers know that his IQ is about 30.

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    #78

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    Shelli Aderman
    Community Member
    4 years ago

    BRILLIANT response! 💕

    #79

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    Guido Pisano
    Community Member
    4 years ago

    a former boss when you did EXACTLY what she asked for (of course I wanted it written somehow) and she told that I was wrong, and I showed that was what she asked for - she used to say "I didnt meant that way".

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    #80

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    Maisha Mir
    Community Member
    4 years ago

    Omg this is horrible 😅😩

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    #81

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    Shelli Aderman
    Community Member
    4 years ago

    WHY do people think that tactic will work? 🤣

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    #82

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    MAL
    Community Member
    4 years ago

    *call ended*

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    #83

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    ZAPanda
    Community Member
    4 years ago

    I'd quote like $1m for it so they f-off.

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    #84

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    ZAPanda
    Community Member
    4 years ago (edited)

    I'd offer the other designer $50 to walk out with me, and then take a series of ads against the company on facebook

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    #85

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    AnnaBanana
    Community Member
    4 years ago

    My boss says this ALL the time!

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    #86

    Clients From Hell

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    moose man
    Community Member
    4 years ago

    GoPros are for people who actually know what they’re doing.

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    #87

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    WilvanderHeijden
    Community Member
    4 years ago

    They need it in four days, but without a deadline it's also fine if the job is done in 4 months. Just get it down in writing. Judges like agreements in writing.

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    #88

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    ZAPanda
    Community Member
    4 years ago

    True, your terms and conditions page must be like maximum 3 bullets in short sentences with the key sentence highlighted like so: Screen-Sho...3b7788.png Screen-Shot-2022-02-11-at-143922-62065963b7788.png

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    #89

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    Random Anon
    Community Member
    4 years ago

    I pity the trees that has to be sacrificed for that sacrilegious ramblings he calls a book.

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    #90

    Clients From Hell

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    Kanuli
    Community Member
    4 years ago

    Maybe he meant bold?...

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    #91

    Clients-From-Hell-Stories

    notalwaysright Report

    Oopsydaisy
    Community Member
    4 years ago

    If this is true, I can't help but think the client was taking the piss.

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    #92

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    ZAPanda
    Community Member
    4 years ago

    Forward it back to them and invoice them for your time.

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    #93

    Clients From Hell

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    MAL
    Community Member
    4 years ago

    Yeah, no. That's a job for someone at YOUR company.

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    #94

    Clients From Hell

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    MAL
    Community Member
    4 years ago

    At least they didn't keep pestering!

    #95

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    Cold Contagious
    Community Member
    4 years ago

    Dumb dumb dumb, dumb. Dumb dumb dumb, dumb 🎶

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    #96

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    Alma Muminovic
    Community Member
    4 years ago

    Sure buddy. I love voulenteering! 😃

    #97

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    Oopsydaisy
    Community Member
    4 years ago

    Made up.

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    #98

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    ZAPanda
    Community Member
    4 years ago

    Ah, the famous telepathy request.

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    #99

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    ZAPanda
    Community Member
    4 years ago

    go you! stand up to the idiot

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    #100

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    MAL
    Community Member
    4 years ago

    HAHAHAHAHAHAHA No.

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    #101

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    Isaac Harvey
    Community Member
    4 years ago

    'No."

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    #102

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    Cold Contagious
    Community Member
    4 years ago

    How generous...

    #103

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    Random Anon
    Community Member
    4 years ago

    So I guess his kitchen table top is italic.

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    #104

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    Naesil
    Community Member
    4 years ago

    I have come to the realization over the years that every decent idea I have has already been done, and usually quick google search shows that.. and if I cant find anything then the idea probably isnt good or the starting expenses would be too much so its not worth the risk.

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    #105

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    ZAPanda
    Community Member
    4 years ago

    Just like a PA who keeps track of your invoices is actually an Actuary.

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    #106

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    Anine C
    Community Member
    4 years ago

    Had a long convo with a client who wanted me to adapt a Disney character into her logo. She finally relented when I sent her info on some of their lawsuits.

    #107

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    Sherbaan Naab
    Community Member
    4 years ago

    You can't beat that logic.

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    #108

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    ZAPanda
    Community Member
    4 years ago

    Confusing language, english. Using the word warm to refer to red things like fire and sunsets, and cold to refer to blue things like water and ice. hmmmmm

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    #109

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    Cold Contagious
    Community Member
    4 years ago

    Short term memory loss...

    #110

    Clients From Hell

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    Cold Contagious
    Community Member
    4 years ago

    Maybe, want less 🤔

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    #111

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    Jill Bussey
    Community Member
    4 years ago

    Read the contract.

    #112

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    ZAPanda
    Community Member
    4 years ago

    Just make it black and then ask them to get their eyes checked ... insist that it is in fact burgundy and they seriously might have colourblindness

    #113

    Clients From Hell

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    Raven DeathShade
    Community Member
    4 years ago

    Why would I help you replace me?

    #114

    Clients-From-Hell-Stories

    notalwaysright Report

    Luther von Wolfen
    Community Member
    4 years ago

    I call this one "orple".

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    #115

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    Isaac Harvey
    Community Member
    4 years ago

    "…no."

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    #116

    Clients From Hell

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    Cold Contagious
    Community Member
    4 years ago (edited)

    "Things that make you go hmm" 🎶 😔

    #117

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    Kanuli
    Community Member
    4 years ago

    I would think he dropped a 0, before I realized it’s him. He is the 0 he was missing.

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    #118

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    WilvanderHeijden
    Community Member
    4 years ago

    That's the norm for everything related to IT. HR: We need $15 million to train 2 of our people to interview applicants. CEO: OK. IT: We need $3 million to replace the 30 year old servers running on Windows NT. CEO: ARE YOU NUTS?

    #119

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    Simon Ham
    Community Member
    4 years ago

    Donald?

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    #120

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    Fat Harry
    Community Member
    4 years ago

    This comment is hidden. Click here to view.

    You can't "hide the file extension" on the other person's machine. It depends on THEIR settings whether they see an extension or not.

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    #121

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    Joe Das
    Community Member
    4 years ago

    What aren't I getting here? The American education system.

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    #122

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    ZAPanda
    Community Member
    4 years ago

    I don't bother with lorem ipsum because people are morons. What I do is find something they disagree with and paste it in there so that they feel obliged to "Correct" it and thereby actually pull their weight.

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    #123

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    kostas perperidis
    Community Member
    4 years ago

    *case sensitive

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