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Angry Customer Demands To Tie Up His Fridge With T.V Cable, Sears Employee Lets Physics Teach Him A Lesson
The customer is always right, except for when they are oh so wrong. A former Sears employee took to Reddit to share their experience with a nightmare customer who had a very ridiculous request. If you have ever worked in customer service of any kind you know that it is your duty to try and appease the customer in any way you can – however when it gets in the way of your expertise things can go off the rails quickly.
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Image credits: Mike Kalasnik (not the actual photo)
User lazespud2 was given the task of securing a fridge to the pick-up truck of one of their customers. As someone who had been trained to do such a task they knew that it would require some of their approved nylon twine to hold it down, but the customer had a different idea. Scroll down below to see how things literally flew off the handle and how this impressive employee made sure they reminded their boss that we can’t always give the people what they want.
People were impressed with the employee for the way they handled the situation
What do you think ?
JillVille 6 years ago
I worked at a garden center one year and loaded patio stones that were 18"x18" into the trunk of a small car. I informed the customer that I could safely only place 5 of them in their trunk before it became too heavy for the car. I watched as the back of the car sunk closer and closer to the top of the tires. I stopped loading and informed the customer that we had reached the limit. They insisted I kept going. So I did. And when they tried to drive away their car wouldn't move. I held my tongue and didn't say "I told you so" but I did politely remove the 6 more slabs I'd added when they sheepishly asked.
Full Name 6 years ago
If they sheepishly asked, then you were right to hold your tongue because that's an absolute admission they were wrong. I have all the time in the world for people who make a mistake and "admit" it instead of doubling down.
Load More Replies...
Calypso poet 6 years ago
We had a cookout on a friends 8 acre property and brought a lot of gear for cooking and camping. I tried to get my husband to either lay the gas grill on it’s back or strap it in closer to the cab, not by the tailgate where it would bounce more. I wanted to follow him but he told me to go ahead and leave before hi. 10 minutes later he calls me to come back and help him reload and secure the grill that fell out of the bed. Luckily it was early Sunday am and a country road with not a lot of traffic. Upside, I got a nice new stainless steel grill and husband invested in proper tie downs and bed net and all I have to say if I think he’s loading something wrong is ‘remember the grill?’ and he listens.
Gracie Mae 6 years ago
i retired from a job where documentation was EVERYTHING--I can't tell you how many times (as a customer) this has saved my a*s! haven't had to deal with being on the seller side of it much, but you can bet that if i have any issues with a customer doing something that i even think will end badly, i document and take pics!
Bored Fox 6 years ago
Here in Finland many people do dangerous stuff with wood planks. Many stores that sell planks have instructions how people should transport them by a car but too many people do not care about the safety instructions. So there definitely should be some cameras on the store and a kilometre away from that store so people could see how many of those dangerous plank transports went wrong. :D
Jennifer Erdossy 6 years ago
"AND A KILOMETRE AWAY" is the best advice ever - customers will absolutely pay attention to that better than anything else. but there will still be those who know best. OTOH, perhaps it's in the store's interest to not provide this info? They then can sell the replacement item to the fools who won't strap it down properly.
Load More Replies... JillVille 6 years ago
I worked at a garden center one year and loaded patio stones that were 18"x18" into the trunk of a small car. I informed the customer that I could safely only place 5 of them in their trunk before it became too heavy for the car. I watched as the back of the car sunk closer and closer to the top of the tires. I stopped loading and informed the customer that we had reached the limit. They insisted I kept going. So I did. And when they tried to drive away their car wouldn't move. I held my tongue and didn't say "I told you so" but I did politely remove the 6 more slabs I'd added when they sheepishly asked.
Full Name 6 years ago
If they sheepishly asked, then you were right to hold your tongue because that's an absolute admission they were wrong. I have all the time in the world for people who make a mistake and "admit" it instead of doubling down.
Load More Replies... Calypso poet 6 years ago
We had a cookout on a friends 8 acre property and brought a lot of gear for cooking and camping. I tried to get my husband to either lay the gas grill on it’s back or strap it in closer to the cab, not by the tailgate where it would bounce more. I wanted to follow him but he told me to go ahead and leave before hi. 10 minutes later he calls me to come back and help him reload and secure the grill that fell out of the bed. Luckily it was early Sunday am and a country road with not a lot of traffic. Upside, I got a nice new stainless steel grill and husband invested in proper tie downs and bed net and all I have to say if I think he’s loading something wrong is ‘remember the grill?’ and he listens.
Gracie Mae 6 years ago
i retired from a job where documentation was EVERYTHING--I can't tell you how many times (as a customer) this has saved my a*s! haven't had to deal with being on the seller side of it much, but you can bet that if i have any issues with a customer doing something that i even think will end badly, i document and take pics!
Bored Fox 6 years ago
Here in Finland many people do dangerous stuff with wood planks. Many stores that sell planks have instructions how people should transport them by a car but too many people do not care about the safety instructions. So there definitely should be some cameras on the store and a kilometre away from that store so people could see how many of those dangerous plank transports went wrong. :D
Jennifer Erdossy 6 years ago
"AND A KILOMETRE AWAY" is the best advice ever - customers will absolutely pay attention to that better than anything else. but there will still be those who know best. OTOH, perhaps it's in the store's interest to not provide this info? They then can sell the replacement item to the fools who won't strap it down properly.
Load More Replies... You May Like How To Call Someone Stupid In A Smart Way: 30 Clever Jabs 165 Of The Funniest Customer Service Jokes That Will Crack You Up
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