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User submission
Hey Pandas, AITA For Confronting A Family Who Tried To Remove Watermarks From My Christmas Photos?
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Moderator’s note:
If you find yourself disagreeing with this person’s actions, we encourage you not to downvote the post. Instead, kindly express your opinions in the comments. We recommend maintaining politeness and articulating your thoughts with well-constructed arguments.
I (34F) am a freelance photographer, and as always, starting in November, I run Christmas-themed photoshoots for families. I take these very seriously – I build elaborate, realistic sets, gather props, lights, decorations, and even rent a van and taught myself to drive it just to transport everything safely. I pour an insane amount of time, effort, and energy into making the shoots memorable and enjoyable for the families.
One family stands out. Both parents are deaf, and they have one child. I spent extra time making sure the atmosphere was warm and comfortable, adjusting my communication style so they felt included.
RELATED:
Their session took longer than usual, but I wanted them to feel relaxed and cared for, and I went above and beyond to make the child feel at ease
Image credits: Jonathan Borba (not the actual photo)
After the shoot, I uploaded all the images to my website so the family could preview them and select which ones they wanted. Each photo had a full watermark across it to protect my work. I hadn’t heard back from them for days about which images they wanted to purchase yet.
Then today, I stumbled upon a Facebook group for photographers. Someone in the group was offering to remove watermarks, and to my shock, the father from this family was asking if someone could remove the watermarks from some of my photos – the very Christmas images from our shoot.
I recognized my work instantly. I couldn’t believe it
Image credits: Vitaly Gariev (not the actual photo)
I reached out to him immediately:
“Hi Mark, I came across your post asking to remove watermarks from my photos. I’m honestly shocked. I spent hours preparing the sets, carrying gear, taking the photos, and editing them – and I made sure your family felt comfortable during the shoot. You haven’t selected which photos you want, and no payment has been made. Asking someone to remove the watermarks is essentially trying to get my work for free. Please contact me so we can settle payment and I can deliver the photos properly.”
Instead of apologizing, he got defensive. He admitted that he “just wanted to have all the photos” and even asked if I could just tweak a few images for them for free, saying:
“We really like these shots and just want to use them ourselves – it won’t be a problem if we don’t pay for the rest.”
At this point, I was furious.
I had gone above and beyond for them: long sessions, careful communication, hours of editing, plus the cost of props, lighting, and transporting everything
Image credits: Micah & Sammie Chaffin (not the actual photo)
They were asking me to do extra work for free on top of trying to bypass payment for the photos they hadn’t even picked.
I calmly explained to him:
“I understand you want more photos, but I can’t provide additional edits without payment. That’s not fair to me – all of the work I put in, my time, and my craft are valuable. If you want extra edits, we can absolutely discuss a paid option, but I can’t give away my work for free.”
He didn’t respond after that.
I posted a short version of the story on a local photographer group (without naming the family), asking for advice
Image credits: Brett Jordan (not the actual photo)
People had strong opinions. Some photographers told me I was completely justified – that my time and effort should be respected, and that anyone trying to bypass payment was in the wrong. Others said I was being “too rigid” and should have just given the family what they wanted, especially because they’re deaf and have a young child. Some even suggested I “let it slide” to maintain goodwill.
Now I’m second-guessing myself. I genuinely want families to have beautiful memories, and I really care about this family. But at the same time, this is my career, and my work is being devalued. I feel frustrated, stressed, and honestly a little heartbroken that my efforts to make the Christmas session enjoyable are being taken for granted.
So, what do you think, Pandas? AITA for confronting this family and insisting they pay for the photos?
Moderator’s note
Please be aware that the images used in this article are illustrative only and do not depict the actual people or events described.
If you’ve experienced something similar or have a story you’d like to share, we welcome submissions from our community, including anonymous ones. You can send your story directly to community@boredpanda.com to be shared anonymously, or upload it through our Bored Panda submission form by clicking here. We review community stories regularly, and some may be featured in upcoming posts.
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What do you think ?
Reemerger 3 weeks ago
What has being deaf to to with these cheapskates trying to get tree stuff when they hired a service provider?
Vinnie 3 weeks ago
A few commenters suggested that the photographer should give them freebies because they're deaf and have a small child. Which makes no sense to me. One of my relatives is legally blind (10% vision) and pays her bills. There's something called "reasonable accommodations". An example: a person with poor hearing can ask for text versions of a speech or sit at the front of the class to hear the teacher. They can't ask for extra marks or freebies.
Load More Replies...
KatSaidThat 3 weeks ago
So deaf children can't see photos? Got it. This is just a s****y thing to do - pull the disabled card so you can get out of paying someone who has already gone over and above, and then ask them to do more work on top of not being paid. I would actually name and shame these people in that group.
The Other Guest 3 weeks ago
I didn't see where the clients pulled the disabled card. OP said some of the people from whom he sought advice said he should let it slide because the clients are deaf & have a small child.
Load More Replies...
Power puff scientist 3 weeks ago
You did the work so should get payed. The audacity of these people trying to get them for free after all the time and energy invested in the shoot. Hope you get your money.
Apatheist Account2 3 weeks ago
You should get a deposit before any further shoots. If you have a written contract, which hopefully you have, in which they agree to engage your services for a given fee, then you can sue them in small claims court (assuming the cost is under your local limit). Keep the paper trail and records of any communications - I imagine it's in writing anyway if they're deaf. Just ensure that you've done everything correctly on your side; send them a certified letter reminding them of their obligations, and warning that you will sue if they don't pay by a given date, or if they don't take down any requests to remove watermarks.
Fellfromthemoon 3 weeks ago
OP should not put such effort and time into work without some deposit. Even if that deposit only covers the gas used to drive to and from the shooting, the client needs to have something on the line. Second, besides watermark, lower resolution can be an option. About this specific family: they wanted photos, but they did not NEED them. If they intended to ask for freebies, they should've asked before the photoshoot. But, as I mentioned,getting one's photo taken is not a necessity but a want. OP shall never feel pressed to give their time and expertise (not to mention, gas, props and the amortization of the setup) freely. Moreover, the family knew that their move (getting the watermark removed) is shady at best.
Binny Tutera 3 weeks ago
If they weren’t going to pay, or couldn’t, they should never have made the appointment. Would it be OK to walk in a gallery and help yourself to a painting? Of course not!
Fahed T Paws 3 weeks ago
hey girl, what percent do you take as a deposit? having it higher might protect you from scammers and unserious clients. sorry this happened to you, the family sounds awful. keep standing up for yourself - you are a professional and as such need to be paid for your work.
moggiemoo 3 weeks ago
They couldn't hear the photographer saying they need to pay for the bloody photos.
Load More Replies... Reemerger 3 weeks ago
What has being deaf to to with these cheapskates trying to get tree stuff when they hired a service provider?
Vinnie 3 weeks ago
A few commenters suggested that the photographer should give them freebies because they're deaf and have a small child. Which makes no sense to me. One of my relatives is legally blind (10% vision) and pays her bills. There's something called "reasonable accommodations". An example: a person with poor hearing can ask for text versions of a speech or sit at the front of the class to hear the teacher. They can't ask for extra marks or freebies.
Load More Replies... KatSaidThat 3 weeks ago
So deaf children can't see photos? Got it. This is just a s****y thing to do - pull the disabled card so you can get out of paying someone who has already gone over and above, and then ask them to do more work on top of not being paid. I would actually name and shame these people in that group.
The Other Guest 3 weeks ago
I didn't see where the clients pulled the disabled card. OP said some of the people from whom he sought advice said he should let it slide because the clients are deaf & have a small child.
Load More Replies... Power puff scientist 3 weeks ago
You did the work so should get payed. The audacity of these people trying to get them for free after all the time and energy invested in the shoot. Hope you get your money.
Apatheist Account2 3 weeks ago
You should get a deposit before any further shoots. If you have a written contract, which hopefully you have, in which they agree to engage your services for a given fee, then you can sue them in small claims court (assuming the cost is under your local limit). Keep the paper trail and records of any communications - I imagine it's in writing anyway if they're deaf. Just ensure that you've done everything correctly on your side; send them a certified letter reminding them of their obligations, and warning that you will sue if they don't pay by a given date, or if they don't take down any requests to remove watermarks.
Fellfromthemoon 3 weeks ago
OP should not put such effort and time into work without some deposit. Even if that deposit only covers the gas used to drive to and from the shooting, the client needs to have something on the line. Second, besides watermark, lower resolution can be an option. About this specific family: they wanted photos, but they did not NEED them. If they intended to ask for freebies, they should've asked before the photoshoot. But, as I mentioned,getting one's photo taken is not a necessity but a want. OP shall never feel pressed to give their time and expertise (not to mention, gas, props and the amortization of the setup) freely. Moreover, the family knew that their move (getting the watermark removed) is shady at best.
Binny Tutera 3 weeks ago
If they weren’t going to pay, or couldn’t, they should never have made the appointment. Would it be OK to walk in a gallery and help yourself to a painting? Of course not!
Fahed T Paws 3 weeks ago
hey girl, what percent do you take as a deposit? having it higher might protect you from scammers and unserious clients. sorry this happened to you, the family sounds awful. keep standing up for yourself - you are a professional and as such need to be paid for your work.
moggiemoo 3 weeks ago
They couldn't hear the photographer saying they need to pay for the bloody photos.
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