Airbnb Host Is Disgusted With Guest Who Didn’t Clean After Themself In The Apartment, Gets Destroyed Online
Whether you love or hate the Airbnb business model, you can’t deny that there’s a rather peculiar relationship between some hosts and guests. On the one hand, you have hosts who charge a cleaning fee but force their clients to clean up after themselves. On the other hand, you have some guests who leave a massive mess behind when they leave.
TikToker and streamer Jeremy, @jeremy_gonewild, went viral after calling out Airbnb host @jayrolling who had filmed how messy some guests actually are. According to Jeremy, it’s unfair to force someone to clean up after themselves if they’re already paying for that service. Bored Panda has reached out to Jeremy via email, and we’ll update the article as soon as we hear back from him.
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One Airbnb host shamed a guest for the state in which they left the apartment
Image source: jayrolling
Boom, so we get in the unit. First off, the doors are left all open. I look to the left and we got a mattress on the floor.
Image source: jayrolling
And then I look to the right, you got trash, food boxes all on the counter, dishes left in the sink, just stuff looking dirty. You got chicken bones on the kitchen floor, I didn’t get that in the video. But it’s just, you know, just stuff that shouldn’t be left around.
Image source: jayrolling
The stove top is dirty, stuff that you could clean yourself, you know, if you got common courtesy.
Image source: jayrolling
I mean, I understand the trash by the trash can, I can take that out myself because that’s what I normally do.
Image source: jayrolling
But leaving dirty dishes all on the table.
Image source: jayrolling
And then you get to the room and they left the sheets all in the corner. They took the key fob.
Image source: jayrolling
Also, once you go in the closet, you got hair on the floor, you got lashes, and stuff that you should clean up behind yourself.
Image source: jayrolling
Image source: jayrolling
Image source: jayrolling
And then I go from the room to the bathroom and it’s, you know, just…
Image source: jayrolling
You can watch the full video right over here
@jayrolling AIRBNB GUEST FROM HELL👿 #fyp #airbnb #vacation #viral #money #atlanta ♬ original sound – Jay Rolling
Meanwhile, one TikToker called out the Airbnb host in his own video
Image source: jeremy_gonewild
Image source: jeremy_gonewild
Here’s the full version of the TikTok
@jeremy_gonewild #stitch with @jayrolling Airbnb owners are really something else #airbnb #hotel #landlordsfromhell #airbnbstories ♬ original sound – Jeremy Gone Wild
People feel very strongly about hosts setting high cleaning fees and then expecting the guests to actually clean the place
Image credits: cottonbro studio (not the actual photo)
Both TikTokers’ videos went viral. Airbnb host @jayrolling’s video about the “guest from hell” got 226k views. Meanwhile, streamer @jeremy_gonewild’s critique got over 217k views. Jeremy’s conclusion was that it was outrageous to charge a cleaning fee and then force the guests to do what the money’s meant for in the first place.
That, according to streamer Jeremy, is the reason why he doesn’t use Airbnb and just opts for a hotel. Nobody expects you to clean anything there! Things would be entirely different if there was no cleaning fee at all or if the guests could recoup the fee if they picked up after themselves and didn’t damage the property. However, as of the time of writing, Airbnb states that “the cleaning fee is part of the booking total and is not returned to guests at the end of the trip.”
Many guests would assume that the fee would be used to buy cleaning products and hire a professional cleaner. However, some hosts opt to do the cleaning themselves and then just pocket the fee. In some cases, that’s quite a wad of cash! And it’s one of a long list of reasons why there’s tension between hosts and guests.
Cleaning fees are quite common in the United States
Image credits: DragonImages (not the actual photo)
A recent analysis done by NerdWallet found that the median cleaning fee in the United States was a jaw-dropping $75! And that’s just for a single night. An Airbnb spokesperson told the outlet that cleaning fees average less than 10% of the total reservation cost. However, NerdWallet found that the average was actually 25% of the total cost. That’s a very substantial difference.
Airbnb is planning on having a toggle so that guests can see the total price of the booking displayed, along with all of the fees that are included. As things currently stand, travelers tend to focus on the nightly rate and some people can simply miss the actual, total price. In short, there’s a need for more clarity, simplicity, and better communication.
According to Airbnb, 45% of its listings around the world don’t charge cleaning fees. However, the analysis done by NerdWallet found that barely 15% of the listings didn’t have this fee. The difference in numbers comes from the fact that Airbnb looked at its global data while the analysis focused just on the US.
There’s also some indication that higher cleaning fees lead to messier properties, as guests are then more inclined to see the listings as hotels. Lowering the fees could, paradoxically, motivate guests to pick up after themselves more often.
Here’s how some internet users reacted to the video criticizing the Airbnb host
Some people thought that guests should still clean up after themselves
The internet has long been confused by the huge cleaning fees some listings have
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"Do you want me to clean? Or do you want me to pay a 'cleaning fee'? You get one, or the other...NOT both."
I mean, it's not super polite to leave it like that. I was a maid for a summer when I was 19 and I do not leave any place like that. But it's also not that bad. Nothing is damaged or truly filthy, no used condoms or anything. All of that takes maybe 15 minutes to fix and should be included in that horrendous cleaning fee
I always tidy up at hotels, because I actually have respect for custodial staff... but I'll be damned before I do a landlord's job for them.
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This is what I do t understand about Air B&B. How can you charge a $200 cleaning fee and demand the house be cleaned? It doesn't make sense. It's a rental. When I rent a car or a hotel, I make sure to pick up my trash. But the actual cleaning is included in the price per night. Even the timeshares don't do this nonsense. You are expected to run the dishwasher and putting your trash in the bin is just basic decency. But I fail to see what the cleaning fee accomplishes?
We sometimes stay at a holiday home. An actual holiday home run as a business, not an Airbnb. They have a list of things to clean or a cleaning bill. You choose.
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As a arbnb host, the only thing that is wierd for me is the lashes. The state of the apartment is really not that bad and could be cleaned top to bottom in a couple of hours. No stained carpets, matresses or couches.. I call that a win
Even the lashes are tiny and can be collected and binned in 1.2 seconds with maybe another 2 seconds to reach and dump in the hopefully available bathroom bin.
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I used to be a frequent user of Airbnb but have switched back to hotels in the last few years. 1) the cleaning fees are ridiculous!!! 2) The prices are now often comparable to hotels anyway! 3) Most Airbnb bookings are now non-refundable after 24hrs!! So NO, I'll gladly pay the same amount to have a reception, daily cleaning, and fully flexible/refundable bookings. Airbnbs are no longer what they used to be. Hotels are way better now.
This astronomical cleening fees must be an American thing. I've used AirBNB many times in different European countries, and the fee was always minimal. In that case, it would not be unreasonable to expect from guests to wash the dishes and don't leave the place in complete disarray, but for 300$? I'm leaving a mess, I paid for it!
Not necessarily. Was spending a night by the Bodensee last year and the room was like 80 and then the cleaning fee was 130. I stayed at a hotel instead for 120.
Load More Replies...
Air bnb needs to compete with hotels. Hotel workers put up with much worse on a daily basis and don't get to charge an extra cleaning fee.
I thought Airbnb supposed to offer hotel service which they are charging for through cleaning and service fees. The difference I thought was that Airbnb should be a more personal/homey experience.
Load More Replies...
Unbelievable. Took longer to take the pics and post them online than it would have done to clean up that trivial amount of 'mess'. Not to mention the fact OP probably charges hundreds of dollars for a cleaning fee. I have three kids under 5, two dogs, three cats, and I would argue that you don't know what 'mess' is. And I have to clean up theirs for free.
The only thing that icked me a bit were the lashes. I wouldn't leave them like that regardless of where l am staying. The rest is the landlord (l refuse to call them hosts) job. Sure can hire someone with the couple hundred dollars.
AirBnB should just be cancelled. It's illegal deprivement of rentable units from the market, that is scarced by greedy owners already, along with the current trend to put more and more risk and obligations to the lower-earning classes, and leave just the profits to the higher-earning classes, because nobody making under XYZ k€ a year is even to be considered a human being. AirBnB should not be legal, period. Do not support this. Do not pay them their greedy and shameless additional fees. The lowest price mentioned anywhere - that's what you pay, if you made the mistake of using AirBnB, just to not make things worse than they already are.
Do you know what the cleaning fee in a hotel is? It's included, and if you want to be nice, you leave a daily tip for housekeeping. You don't do any cleaning or bed stripping. It's all included. Do you know what else is included? Free snacks and free breakfast at some hotels. As an Airbnb host, you do NOT get to charge a cleaning fee and also expect any level of cleaning other than putting trash in the provided INDOOR bin. Honestly, I think people should stake out the Airbnb after checkout to see if a cleaning crew is brought in before the next booking, and if not, sue the host in small claims court. Another option is to dispute the charge with your credit card company. It will be up to the host to prove they hired a cleaning company.
I'm with the person that said cleaning fees cover mopping, toilets, linens etc. It shouldnt' have to cover common human decency. I wouldn't dream of just leaving trash lying around in someone elses home. But at least nothing is broken or absolutely filthy, but still. My own place can be a mess but if I go to someone elses home you can damn well be sure I'm tidy. Its like people who leave restaurants tables covered in stuff. I always tidy my table before leaving to the best of my ability. I guess that's just me and how I was raised.
I actually clean houses. We are not expected to do dishes or pick up trash all over the house. We mop vacuum dust kitchen bathrooms and take out trash. We do not pick up after people. That is the costumers common curtesy. When staying at an air bnb. I put dishes in dish washer and take out my own trash. I even wipe around my toilet and counters. If staying at a place with beach and quick vacuum in areas with a lot of sand. Maybe its the cleaner in me. Last stay in St Thomas USVI my air bnb host raved about me being the best guest in her apartment. She said you wouldn't believe how some guest leave the place. You should treat your host place like its your own without the deep cleaning the house cleaner will be doing.
Depends on your maid and what your agreement with them is. My maid washes the dishes and folds the laundry but we agreed on it with the price beforehand. I would never use a maid who doesn't wash dishes. That's sort of the whole point. I am also not one of these people who cleans before the cleaning person comes. That's what I'm paying you for.
Load More Replies... I got dinged in my review on VRBO after a $3k 10 day stay in a house with a cleaning fee because I didn't vacuum...we cleaned everything, but I have a reconstructed ankle and vacuuming hurts and I figured I'm paying a cleaning fee, they're going to vacuum anyway as part of cleaning surely, so I didn't and suddenly I'm a bad guest.
Maybe all airbnb hosts should have to work in the hotel industry for a while a get a f****g perspective
Many years ago, people used to sell items on ebay for 1 cent and charge $25 for shipping because feebay was taking too much for their cut. Then they wised up and made the shipping part of the total they took their fee from. I wonder if this cleaning fee is the same deal where airbnb doesn't not get a percentage of that, so they make the room rate less and the cleaning fee more. But probably not. It's probably pure scammy greed from the owner.
My questions are: What the heck are those service fees for? And as for those occupancy taxes and fees, are those being paid to the municipality or just pocketed by the owner?
I can tell very few of these commenters have ever had a roommate that didnt clean....hey they paid rent every month though. Here is the deal, the "cleaning fee" is to do the linens, mop, disinfect bathrooms, get your DNA out of the hot tub, etc. Host expect you to treat their house like it is your own and leave it pretty much like you found it. We are on the "return" list of several host for ABNB and they have actually cancelled other guest to allow us our preferred time slots. We want the ABNB host to make money and keep providing the service so we respect their house...they in return want good return guest and will go out of their way for us. It is kind of up to you but do not be surprised when the ABNB is not available to you next time even though it showed that it was...."oh we just booked those dates and the website is a little behind...sorry"
Oh come on. It's about being decent human beings. Wash your dishes, the airbnb host is not your maid. I've stayed multiple times in airbnb structures and I never left dishes in the sink or removed the matress from the bed. Who does that? And, as well, as host only a couple of times people left dishes to clean and once...a complete mess. I can agree tough that the fee is too high, I used airbnb in the US and I don't remember these prices (but it was years ago) and nobody has these prices in Europe. But hey, if I have to remove your disgusting eyelashes and move the furniture back to its place, yes, I'm gonna charge you 200 euros.
I would have to do the dishes and put the mattress back where it came from at the very least.
My cleaning fee is €15 for the entire stay. That barely covers restocking everything, washing everything, and me cleaning all the way through and making it all fresh and nice for the next guest. Those cleaning fees are extortionate. If I charged that, I'd have no guests. I truly appreciate people cleaning up after themselves and it *is* annoying when they don't, but I'm cleaning whether it's clean or not. I also wash all the dishes before the next guest arrives. It's a 1 bedroom / kitchen / bathroom / toilet small house, but it takes me a full day to get everything vacuumed, mopped, windows done, spiderwebs etc, cleaning toilet, shower, kitchen, washing up, putting fresh sheets on, fresh towels and and and. I don't think €15 is a lot for that. And yet, I had a guest half wreck the place and it took a week to put it right -- no recompense from AirBnB, and lost earnings because I had to cancel the guest following. (Even the fridge was broken.)
I'm lucky that the one time I spent in an AirB&B there was no crazy cleaning fee. We stilled tidied up after ourselves and the host gave us a great review. But I would much rather stay in a hotel.
I booked an Airbnb in Nashville for June 2020, then had to cancel because of the pandemic. The host still tried to charge me a $125 cleaning fee! For a place I never set foot in! Airbnb originally declined to assist but I kept after them until they finally removed the charge. Never again!
I can't understand why people are like that. Do they not get it they hurt their own business by placing unreasonable charges. I've used Airbnb in some of european countries only and the additional fees are mostly reasonable because if they are not nobody wants to stay in your place.
1 Rib-eye Steak Dinner $35.00 1 Domestic Beer $ 5.00 1 Slice of Cheesecake $10.00 Service Fee $20.00 Cleaning/Dish-washing Fee $20.00 Subtotal $90.00 Tip $______ Total $______ Before leaving please be sure to: Place all food scraps in the nearest Food Scrap Bin Place all dishes/utensils in the nearest bus-tub. Place all trash in the nearest trashcan Place all recyclables in the nearest recycling bin Remove tablecloth and napkins and place in the nearest hamper Vacuum the floor around your table (Vacuuming around the surrounding tables is a bonus) THANK YOU, Please come again!
My work keeps me out on the road for a good part of the year. I've finally given up on Airbnb. I've experienced rudeness, ridiculous rules and "surprise" costs issued at the last moment. I do believe you should do your best to leave a place as neat as possible. If you dirty dishes, at least put them into the dishwasher. Don't leave gross things around. If you damage something, let the staff know and apologize. But when I'm paying $300 a night plus cleaning fee of $250...yeah, do your own cleaning people! When you set rules such as: quiet hours are from 7pm until 9am and if you do not scrub the toilet and bathtub you will be charged $100 extra. How about (at a pet friendly place) your dog is not permitted to walk on the grass, the pathways or sidewalks here. Ah...so what I have to carry them? Nope. For the cost of most of these places, I prefer a nice motel/hotel where they treat you with respect.
Those guests are slobs and should be ashamed of themselves; however any host who charges an exorbitant cleaning fee and expects guests to clean up deserves a dose of reality.
This Airbnb is near Dayton, OH, which isn't a city known for tourism. Most local jurisdictions (most likely including this listing) are limiting short term rentals because of the disruption to the community. There will be no more weekend rentals, but they are still trying to determine the duration. Many traveling nurses or doctors in residency use Airbnb and they don't want to disrupt them.
I used to complain about the "resort fees" at hotels but they're equal to or less than these crazy cleaning fees and you don't have to deep clean your room and sometimes there's a water park.
I mean, these photos are disgusting, I would never leave a house in that state, even though I pay a cleaning fee. I'm not saying about putting laundry on or vacuuming, but for God's sake, dirty eyelashes and trash overflowing the bin? Your cleaning fee won't cover getting rid of the bugs...
With all the downvotes I conclude that things are different in US and Europe. Okay. And now I know why some comments are hidden. Hilarious. Its not because the people said something rude, but just because others disagreed with what was said and just downvoted instaed of explaining what they were annoyed about. Good experience, though.
Years ago we stayed at the local ski hill. A family member was working there and set us up outside of regular season. I thought it was a hotel but it was a condo and there was a local authority that let it out: with rules. I wouldn't have minded cleaning but there was a huge add on charge for cleaning AND they expected a tip. I cleaned, I paid the fee, I did not tip. Also, never went back and told everyone about it.
Airbnb even in Europe has cleaning fee and service fee that goes up the longer you stay. The cleaning fee is normally quite small but still can be questionable in some cases. What gets me is the service fee, because I only ever received any sort of service once where the host actually came in stocked up on supplies and changed my bed sheets.
I hate housework. I am not good at it. I could put in my best effort and it wouldn't be clean enough. Just take my money for whatever sake!
I was asked to put a load of laundry in before we left which I eventually understood. It's to ensure that when you leave the cleaning people can come, start working and have time to finish that load in time to finish so the next family can stay. If not check in time would be even later. Yes, it would behove the owner to have more than one set of sheets or take the dirty laundry off site. Other than that, I'm not paying the host to clean myself. Sounds redundant.
I think they could have honestly cleaned a little like the dirty dishes everywhere and the lashes and stuff but other then that, I think it's the owner's job to clean it up
I think a cleaning fee should cover regular use, tho I expect people not to leave hair or false eyelashes around. NGL, for a second I thought those were dead bugs 🤣
But do you think $200 is a fair price for a cleaning fee if you are cleaning up?
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Most people think it is okay how this appartement was left? In which countries is this "normal" and "acceptable" behaviour? Tidying up the place before leaving is totally different from cleaning it - at least in Europe. And yes, depending on size and quality of a place the cleaning fee might be several 100 Euros, Kroner, Franken - and guests are still expected to tidy up or loosing the deposit. To me it seems as if at abnb the cleaning fee often includes a deposit, which at normal holiday homes you just get back if you left the place according to the rental conditions
I have stayed in many airbnbs in many countries, clean up after myself, leave the keys. Usually no problem. Can only report minor problems with a few hosts (outside doors that wouldn't lock then he's telling me to leave doors unlocked while staying there (No!), and charging me to repair them as he has charged others.) Just as you have to check out customer reviews of hotels and hostels, so it is with airbnbs.Why Airbnb lets him repeatedly charge guests with breaking locks that host clearly doesn't fix.... dunno.
Maybe it's just me but keeping a tidy space is quite satisfying, comfortable, most importantly good for our mental health and it had nothing to do with cleaning.. leaving dirty dishes in the sink.. come on 🙁
Oh boy ... never rent a holiday house in Europe then. There are two options: 1. No cleaning fee. That means, you have to clean the entire house, including windows, floors, cupboards, under the beds ... everything. If the next guests complain, or the owner is not satisfied, you won't get your deposit back. 2. You pay a cleaning fee, depending on size and quality, this still means you put the trash out, clean the dishes, put everything back where it belongs and do a quick mop, vacuum or sweep. If a holiday home is left in the state shown, you definitely won't get your deposit back. So you will pay twice in this case. - If you leave a hotel room like this, you will be put on their blacklist, chain-wide. Cleaning staff has about 15 to 30 minutes! to get the room done, entirely. Every minute you waste their time will affect future rates. - About owners doing the cleaning themselves and "pocketing" the money: It is the time needed for cleaning you pay for, no matter who actually does it.
Aren't holiday houses and airbnbs different things? And in a holiday house, as you said, you don't pay the cleaning fee if you clean. In these airbnbs you don't get the option. (Also the one holiday house i stayed in last year has a cleaning fee of like 100 at most, less than many airbnbs. (But we also had to bring our own soap, towels, trash bags, and toilet paper because they were too cheap to provide more than half a roll. I feel like there's a happy medium there.))
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"Do you want me to clean? Or do you want me to pay a 'cleaning fee'? You get one, or the other...NOT both."
I mean, it's not super polite to leave it like that. I was a maid for a summer when I was 19 and I do not leave any place like that. But it's also not that bad. Nothing is damaged or truly filthy, no used condoms or anything. All of that takes maybe 15 minutes to fix and should be included in that horrendous cleaning fee
I always tidy up at hotels, because I actually have respect for custodial staff... but I'll be damned before I do a landlord's job for them.
Load More Replies... This is what I do t understand about Air B&B. How can you charge a $200 cleaning fee and demand the house be cleaned? It doesn't make sense. It's a rental. When I rent a car or a hotel, I make sure to pick up my trash. But the actual cleaning is included in the price per night. Even the timeshares don't do this nonsense. You are expected to run the dishwasher and putting your trash in the bin is just basic decency. But I fail to see what the cleaning fee accomplishes?
We sometimes stay at a holiday home. An actual holiday home run as a business, not an Airbnb. They have a list of things to clean or a cleaning bill. You choose.
Load More Replies... As a arbnb host, the only thing that is wierd for me is the lashes. The state of the apartment is really not that bad and could be cleaned top to bottom in a couple of hours. No stained carpets, matresses or couches.. I call that a win
Even the lashes are tiny and can be collected and binned in 1.2 seconds with maybe another 2 seconds to reach and dump in the hopefully available bathroom bin.
Load More Replies... I used to be a frequent user of Airbnb but have switched back to hotels in the last few years. 1) the cleaning fees are ridiculous!!! 2) The prices are now often comparable to hotels anyway! 3) Most Airbnb bookings are now non-refundable after 24hrs!! So NO, I'll gladly pay the same amount to have a reception, daily cleaning, and fully flexible/refundable bookings. Airbnbs are no longer what they used to be. Hotels are way better now.
This astronomical cleening fees must be an American thing. I've used AirBNB many times in different European countries, and the fee was always minimal. In that case, it would not be unreasonable to expect from guests to wash the dishes and don't leave the place in complete disarray, but for 300$? I'm leaving a mess, I paid for it!
Not necessarily. Was spending a night by the Bodensee last year and the room was like 80 and then the cleaning fee was 130. I stayed at a hotel instead for 120.
Load More Replies... Air bnb needs to compete with hotels. Hotel workers put up with much worse on a daily basis and don't get to charge an extra cleaning fee.
I thought Airbnb supposed to offer hotel service which they are charging for through cleaning and service fees. The difference I thought was that Airbnb should be a more personal/homey experience.
Load More Replies... Unbelievable. Took longer to take the pics and post them online than it would have done to clean up that trivial amount of 'mess'. Not to mention the fact OP probably charges hundreds of dollars for a cleaning fee. I have three kids under 5, two dogs, three cats, and I would argue that you don't know what 'mess' is. And I have to clean up theirs for free.
The only thing that icked me a bit were the lashes. I wouldn't leave them like that regardless of where l am staying. The rest is the landlord (l refuse to call them hosts) job. Sure can hire someone with the couple hundred dollars.
AirBnB should just be cancelled. It's illegal deprivement of rentable units from the market, that is scarced by greedy owners already, along with the current trend to put more and more risk and obligations to the lower-earning classes, and leave just the profits to the higher-earning classes, because nobody making under XYZ k€ a year is even to be considered a human being. AirBnB should not be legal, period. Do not support this. Do not pay them their greedy and shameless additional fees. The lowest price mentioned anywhere - that's what you pay, if you made the mistake of using AirBnB, just to not make things worse than they already are.
Do you know what the cleaning fee in a hotel is? It's included, and if you want to be nice, you leave a daily tip for housekeeping. You don't do any cleaning or bed stripping. It's all included. Do you know what else is included? Free snacks and free breakfast at some hotels. As an Airbnb host, you do NOT get to charge a cleaning fee and also expect any level of cleaning other than putting trash in the provided INDOOR bin. Honestly, I think people should stake out the Airbnb after checkout to see if a cleaning crew is brought in before the next booking, and if not, sue the host in small claims court. Another option is to dispute the charge with your credit card company. It will be up to the host to prove they hired a cleaning company.
I'm with the person that said cleaning fees cover mopping, toilets, linens etc. It shouldnt' have to cover common human decency. I wouldn't dream of just leaving trash lying around in someone elses home. But at least nothing is broken or absolutely filthy, but still. My own place can be a mess but if I go to someone elses home you can damn well be sure I'm tidy. Its like people who leave restaurants tables covered in stuff. I always tidy my table before leaving to the best of my ability. I guess that's just me and how I was raised.
I actually clean houses. We are not expected to do dishes or pick up trash all over the house. We mop vacuum dust kitchen bathrooms and take out trash. We do not pick up after people. That is the costumers common curtesy. When staying at an air bnb. I put dishes in dish washer and take out my own trash. I even wipe around my toilet and counters. If staying at a place with beach and quick vacuum in areas with a lot of sand. Maybe its the cleaner in me. Last stay in St Thomas USVI my air bnb host raved about me being the best guest in her apartment. She said you wouldn't believe how some guest leave the place. You should treat your host place like its your own without the deep cleaning the house cleaner will be doing.
Depends on your maid and what your agreement with them is. My maid washes the dishes and folds the laundry but we agreed on it with the price beforehand. I would never use a maid who doesn't wash dishes. That's sort of the whole point. I am also not one of these people who cleans before the cleaning person comes. That's what I'm paying you for.
Load More Replies... I got dinged in my review on VRBO after a $3k 10 day stay in a house with a cleaning fee because I didn't vacuum...we cleaned everything, but I have a reconstructed ankle and vacuuming hurts and I figured I'm paying a cleaning fee, they're going to vacuum anyway as part of cleaning surely, so I didn't and suddenly I'm a bad guest.
Maybe all airbnb hosts should have to work in the hotel industry for a while a get a f****g perspective
Many years ago, people used to sell items on ebay for 1 cent and charge $25 for shipping because feebay was taking too much for their cut. Then they wised up and made the shipping part of the total they took their fee from. I wonder if this cleaning fee is the same deal where airbnb doesn't not get a percentage of that, so they make the room rate less and the cleaning fee more. But probably not. It's probably pure scammy greed from the owner.
My questions are: What the heck are those service fees for? And as for those occupancy taxes and fees, are those being paid to the municipality or just pocketed by the owner?
I can tell very few of these commenters have ever had a roommate that didnt clean....hey they paid rent every month though. Here is the deal, the "cleaning fee" is to do the linens, mop, disinfect bathrooms, get your DNA out of the hot tub, etc. Host expect you to treat their house like it is your own and leave it pretty much like you found it. We are on the "return" list of several host for ABNB and they have actually cancelled other guest to allow us our preferred time slots. We want the ABNB host to make money and keep providing the service so we respect their house...they in return want good return guest and will go out of their way for us. It is kind of up to you but do not be surprised when the ABNB is not available to you next time even though it showed that it was...."oh we just booked those dates and the website is a little behind...sorry"
Oh come on. It's about being decent human beings. Wash your dishes, the airbnb host is not your maid. I've stayed multiple times in airbnb structures and I never left dishes in the sink or removed the matress from the bed. Who does that? And, as well, as host only a couple of times people left dishes to clean and once...a complete mess. I can agree tough that the fee is too high, I used airbnb in the US and I don't remember these prices (but it was years ago) and nobody has these prices in Europe. But hey, if I have to remove your disgusting eyelashes and move the furniture back to its place, yes, I'm gonna charge you 200 euros.
I would have to do the dishes and put the mattress back where it came from at the very least.
My cleaning fee is €15 for the entire stay. That barely covers restocking everything, washing everything, and me cleaning all the way through and making it all fresh and nice for the next guest. Those cleaning fees are extortionate. If I charged that, I'd have no guests. I truly appreciate people cleaning up after themselves and it *is* annoying when they don't, but I'm cleaning whether it's clean or not. I also wash all the dishes before the next guest arrives. It's a 1 bedroom / kitchen / bathroom / toilet small house, but it takes me a full day to get everything vacuumed, mopped, windows done, spiderwebs etc, cleaning toilet, shower, kitchen, washing up, putting fresh sheets on, fresh towels and and and. I don't think €15 is a lot for that. And yet, I had a guest half wreck the place and it took a week to put it right -- no recompense from AirBnB, and lost earnings because I had to cancel the guest following. (Even the fridge was broken.)
I'm lucky that the one time I spent in an AirB&B there was no crazy cleaning fee. We stilled tidied up after ourselves and the host gave us a great review. But I would much rather stay in a hotel.
I booked an Airbnb in Nashville for June 2020, then had to cancel because of the pandemic. The host still tried to charge me a $125 cleaning fee! For a place I never set foot in! Airbnb originally declined to assist but I kept after them until they finally removed the charge. Never again!
I can't understand why people are like that. Do they not get it they hurt their own business by placing unreasonable charges. I've used Airbnb in some of european countries only and the additional fees are mostly reasonable because if they are not nobody wants to stay in your place.
1 Rib-eye Steak Dinner $35.00 1 Domestic Beer $ 5.00 1 Slice of Cheesecake $10.00 Service Fee $20.00 Cleaning/Dish-washing Fee $20.00 Subtotal $90.00 Tip $______ Total $______ Before leaving please be sure to: Place all food scraps in the nearest Food Scrap Bin Place all dishes/utensils in the nearest bus-tub. Place all trash in the nearest trashcan Place all recyclables in the nearest recycling bin Remove tablecloth and napkins and place in the nearest hamper Vacuum the floor around your table (Vacuuming around the surrounding tables is a bonus) THANK YOU, Please come again!
My work keeps me out on the road for a good part of the year. I've finally given up on Airbnb. I've experienced rudeness, ridiculous rules and "surprise" costs issued at the last moment. I do believe you should do your best to leave a place as neat as possible. If you dirty dishes, at least put them into the dishwasher. Don't leave gross things around. If you damage something, let the staff know and apologize. But when I'm paying $300 a night plus cleaning fee of $250...yeah, do your own cleaning people! When you set rules such as: quiet hours are from 7pm until 9am and if you do not scrub the toilet and bathtub you will be charged $100 extra. How about (at a pet friendly place) your dog is not permitted to walk on the grass, the pathways or sidewalks here. Ah...so what I have to carry them? Nope. For the cost of most of these places, I prefer a nice motel/hotel where they treat you with respect.
Those guests are slobs and should be ashamed of themselves; however any host who charges an exorbitant cleaning fee and expects guests to clean up deserves a dose of reality.
This Airbnb is near Dayton, OH, which isn't a city known for tourism. Most local jurisdictions (most likely including this listing) are limiting short term rentals because of the disruption to the community. There will be no more weekend rentals, but they are still trying to determine the duration. Many traveling nurses or doctors in residency use Airbnb and they don't want to disrupt them.
I used to complain about the "resort fees" at hotels but they're equal to or less than these crazy cleaning fees and you don't have to deep clean your room and sometimes there's a water park.
I mean, these photos are disgusting, I would never leave a house in that state, even though I pay a cleaning fee. I'm not saying about putting laundry on or vacuuming, but for God's sake, dirty eyelashes and trash overflowing the bin? Your cleaning fee won't cover getting rid of the bugs...
With all the downvotes I conclude that things are different in US and Europe. Okay. And now I know why some comments are hidden. Hilarious. Its not because the people said something rude, but just because others disagreed with what was said and just downvoted instaed of explaining what they were annoyed about. Good experience, though.
Years ago we stayed at the local ski hill. A family member was working there and set us up outside of regular season. I thought it was a hotel but it was a condo and there was a local authority that let it out: with rules. I wouldn't have minded cleaning but there was a huge add on charge for cleaning AND they expected a tip. I cleaned, I paid the fee, I did not tip. Also, never went back and told everyone about it.
Airbnb even in Europe has cleaning fee and service fee that goes up the longer you stay. The cleaning fee is normally quite small but still can be questionable in some cases. What gets me is the service fee, because I only ever received any sort of service once where the host actually came in stocked up on supplies and changed my bed sheets.
I hate housework. I am not good at it. I could put in my best effort and it wouldn't be clean enough. Just take my money for whatever sake!
I was asked to put a load of laundry in before we left which I eventually understood. It's to ensure that when you leave the cleaning people can come, start working and have time to finish that load in time to finish so the next family can stay. If not check in time would be even later. Yes, it would behove the owner to have more than one set of sheets or take the dirty laundry off site. Other than that, I'm not paying the host to clean myself. Sounds redundant.
I think they could have honestly cleaned a little like the dirty dishes everywhere and the lashes and stuff but other then that, I think it's the owner's job to clean it up
I think a cleaning fee should cover regular use, tho I expect people not to leave hair or false eyelashes around. NGL, for a second I thought those were dead bugs 🤣
But do you think $200 is a fair price for a cleaning fee if you are cleaning up?
Load More Replies... Most people think it is okay how this appartement was left? In which countries is this "normal" and "acceptable" behaviour? Tidying up the place before leaving is totally different from cleaning it - at least in Europe. And yes, depending on size and quality of a place the cleaning fee might be several 100 Euros, Kroner, Franken - and guests are still expected to tidy up or loosing the deposit. To me it seems as if at abnb the cleaning fee often includes a deposit, which at normal holiday homes you just get back if you left the place according to the rental conditions
I have stayed in many airbnbs in many countries, clean up after myself, leave the keys. Usually no problem. Can only report minor problems with a few hosts (outside doors that wouldn't lock then he's telling me to leave doors unlocked while staying there (No!), and charging me to repair them as he has charged others.) Just as you have to check out customer reviews of hotels and hostels, so it is with airbnbs.Why Airbnb lets him repeatedly charge guests with breaking locks that host clearly doesn't fix.... dunno.
Maybe it's just me but keeping a tidy space is quite satisfying, comfortable, most importantly good for our mental health and it had nothing to do with cleaning.. leaving dirty dishes in the sink.. come on 🙁
Oh boy ... never rent a holiday house in Europe then. There are two options: 1. No cleaning fee. That means, you have to clean the entire house, including windows, floors, cupboards, under the beds ... everything. If the next guests complain, or the owner is not satisfied, you won't get your deposit back. 2. You pay a cleaning fee, depending on size and quality, this still means you put the trash out, clean the dishes, put everything back where it belongs and do a quick mop, vacuum or sweep. If a holiday home is left in the state shown, you definitely won't get your deposit back. So you will pay twice in this case. - If you leave a hotel room like this, you will be put on their blacklist, chain-wide. Cleaning staff has about 15 to 30 minutes! to get the room done, entirely. Every minute you waste their time will affect future rates. - About owners doing the cleaning themselves and "pocketing" the money: It is the time needed for cleaning you pay for, no matter who actually does it.
Aren't holiday houses and airbnbs different things? And in a holiday house, as you said, you don't pay the cleaning fee if you clean. In these airbnbs you don't get the option. (Also the one holiday house i stayed in last year has a cleaning fee of like 100 at most, less than many airbnbs. (But we also had to bring our own soap, towels, trash bags, and toilet paper because they were too cheap to provide more than half a roll. I feel like there's a happy medium there.))
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