Serving fajitas hot is not a walk in the park. It’s rather like walking on eggshells, ‘cause an encounter with a customer can go sour anytime. And forget the mantra “The Customer Is Always Right.” Reality is a teeny tiny bit different.

The truth is, some customers are just too much. From ordering something that’s virtually non-existent and coming up with their own takes on the menu to plain yelling and calling corporate, this is the daily bread of food industry workers.

Thus, fed up with entitled customers, people on Twitter got together for this viral thread and shared their stories of working as food servers. Nobody said that accommodating serial a-holes for a living was meant to be easy, but nobody warned them it’s that damn hard, either.

#1

Worst-Customer-Stories

SqueaksPlays Report

Hi.
Community Member
1 year ago

That had a pretty good ending... right?

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#2

Worst-Customer-Stories

JoltStudios Report

WilvanderHeijden
Community Member
1 year ago

Is it me or has anyone else noticed that common courtesy isn't common anymore?

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#3

Worst-Customer-Stories

decentbirthday Report

Foxxy (The Original)
Community Member
1 year ago (edited)

I have the urge to slap this person.

Allison B.
Community Member
1 year ago

Twice at that. Slap em once, and then backtrack with a backhand smack, on your way back to your original resting position.

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Hans
Community Member
1 year ago

"there goes your delivery"

Tabitha L
Community Member
1 year ago

Was thinking the same thing.

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J-Yogi-Temp-Mom
Community Member
1 year ago

switch the order to a burger and take that dollar saved as the tip. This person is a complete jack*** and I'm sorry you've dealt with that.

AzKhaleesi
Community Member
1 year ago

I would've responded well since my tip is gone already, lady a cheese burger with no cheese is indeed a hamburger.... enjoy spending another dollar. idiot

L Jennings
Community Member
1 year ago

Why would you assume this person is a woman? Unless I've missed something?

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BluEyedSeoulite
Community Member
1 year ago

I had a similar interaction when I worked at McD's. Lady wanted 2 hamburgers, fries, and a drink. Ordering 2 cheeseburger meal with no cheese is the same and cheaper. "If that is what I wanted I would have asked for that! I don't trust the idiots in the back to get it right!" Okay. Enjoy your burgers...

smash17
Community Member
4 months ago

This I kind of understand. I always order "no pickles" and I usually get the foul things 1 in every 5 times. She probably doesn't want to take the risk.

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Mama Panda
Community Member
1 year ago

I would purposely buy a lot of sliced cheese and throw it at his house!

Weishaar Jamie
Community Member
1 year ago

And ps. Since when do you give your order to the delivery person? You are suppose to do it online.

Beto River
Community Member
1 year ago (edited)

At Wendy's I always order a Jr. Cheeseburger without cheese. Why I do not order a hamburger? Because a Jr. Hamburger from the value menu comes only with onions and pickles and the cheeseburger comes with onions, pickles, lettuce and a slice of tomato. So, it all depends on the restaurant and how it serves their burgers.

Mama Panda
Community Member
1 year ago

Beto you do know that you can ask for the extras right?

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Jude Bennett
Community Member
1 year ago

lmfao. People aren't really this dumb are they?

KombatBunni
Community Member
1 year ago

Unfortunately yes, they are

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Ellie
Community Member
1 year ago

Time to find out who that idiot is and school them on why they are simply a waste of space.

Sasha Kuleshov
Community Member
1 year ago

Also, can you get me a slushie but with no ice? (:

Elaine Mattingly
Community Member
1 year ago

Give them a griled cheeze sandwich.

Panda with Heart
Community Member
1 year ago

Moron

Richard Brown
Community Member
1 year ago

Wrap a Hamburger up in a cheeseburger wrapper and charge her for a cheeseburger no cheese and keep the difference as a tip

Deanna
Community Member
4 months ago

Nowhere does it say that the customer is a woman or a man.

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Alaina Bleakley
Community Member
1 year ago

If you dont tip these drivers for uber, door dash, and grub hub, they dont even hardly make enough to cover the cost of them driving around

Donna Price
Community Member
1 year ago

Wow, that’s the most idiotic thing. I’ve ever heard. A cheese burger with no cheese. Lol

Raine Soo
Community Member
1 year ago

Some customers are such morons that there is no reasoning with them. I say let them stew in their own misery.

Oskar vanZandt
Community Member
1 year ago

That's the thanks you get for giving a moron an alternative option...

smash17
Community Member
1 year ago

What are these people thinking when they order a cheeseburger with no cheese?! The only reason I can see for asking for a cheeseburger with no cheese is if the cheeseburger has different toppings.

Shelby P
Community Member
1 year ago

it can go both ways, my sister ordered a plain cheeseburger and said "nothing on it" meaning no condiments or onions or whatever... but she received an empty bun.

Deanna
Community Member
4 months ago

A cheeseburger without cheese is called a hamburger, you dolt.

smash17
Community Member
4 months ago

This is actually pretty common - ordering a cheeseburger with no cheese rather than a hamburger. I'd like to know what these people are thinking but... maybe expecting logic from stupid people is stupid.

Shelley McKinney
Community Member
4 months ago

I don't get this. Are people seriously that daft?

John Frohlich
Community Member
4 months ago

That person ,has s..t for brains

Richard Brown
Community Member
1 year ago

My neighbours daughter works in a burger related establishment and now when this sort of thing comes up they are to say "I'm sorry but due to this obviously being a prank order, I'm cancelling it. Please leave as we have actual customers to serve" It's surprising how many listen to what they have ordered compared to the cheaper identical item. She even saw the manager sarcastically demonstrate the difference by holding up a burger in a hamburger wrapping and place cheese on and off it repeatedly while grinning like a psychotic magician revealing his new trick. The family looked VERY embarrassed. Covid has helped in certain ways. It's created a "no more shit from you" attitude that has a sarcastic response because companies can't afford to lose ready trained staff

Peter Chee
Community Member
1 year ago

Whoever upvotes this post is another person who wants to slap this guy in the face.

Sophia Graubart
Community Member
1 year ago

Is it bad that I would just do that, and keep the extra dollar as my tip?

Paige Garberding
Community Member
1 year ago

Are assholes born or raised?

Moon Painter Girl
Community Member
1 year ago

I....dont even have WORDS for this....

Darth Vader
Community Member
1 year ago

I want to incinerate that grubhub with my death star

Rikke Hackner
Community Member
1 year ago

I think the customer needs the tip more, to buy some brains

Nathan Neustaedter
Community Member
1 year ago

cheeseburger 0% cheese = hamburger

Leisa K
Community Member
1 year ago

ffs

Michèle Gyselinck
Community Member
1 year ago

Ffcking moron.

Wim Cossement
Community Member
1 year ago

At least they can spell...

Mya Lugar
Community Member
1 year ago

Yes, I'd like to give YOU a tip instead..buy yourself some brain cells!

Nicole Bowman
Community Member
1 year ago

I used to work at a Burger King. There was a person who came through the drive thru almost daily. They ordered a plain Whopper Jr. I once rang it up as a hamburger. They through. A. Fit. A Burger was 88¢, a Whopper Jr was 99¢. I explained they were the same thing. They threw a fit, so I rang them up for the Jr. They looked SO SMUG! LOL

Paul Do
Community Member
1 year ago

Right at this moment I wanna karate chop this fool right in the larynx. Maybe that will fix the speech problem

pusheen buttercup
Community Member
1 year ago

They were trying to save you money.. !!!

Rustyn Birch
Community Member
1 year ago

He's a "jenius". Ha!

katboxjanitor
Community Member
1 year ago

Bizarre attitudes like that make being in a service industry a living hell. Makes me thankful I am just a voice on the phone or chat.

shado
Community Member
1 year ago

must have been a Karen or a Richard ... with 'a hard T'!

shado
Community Member
1 year ago

the ignorant always leave themselves wide open ... at every opportunity

Juliette Dauterive
Community Member
1 year ago

Grubhub an dilk are putting good restaurants out of business because of the huge cut they take.

Phillis Rosenthal
Community Member
1 year ago

What a twit!😔

Steve Barker
Community Member
1 year ago

Please God, tell me nobody is that stupid.

Sue Rogers
Community Member
1 year ago

Idiot!

Debby Bright
Community Member
1 year ago

OMG customer from HELL!

Barbara Taylor-Colbert
Community Member
1 year ago

I have seen way to many instances with this happening. Just order the damn burger.

Flibbel's Follies
Community Member
1 year ago

Talk about a customer who's getting their delivery outside their gate without notification.

Courtney Christelle
Community Member
1 year ago

Hm, that's strange, your order got cancelled.

Ian Jurica
Community Member
1 year ago

I would love for the customer to explain what they think the difference is

Billy The Kid
Community Member
1 year ago

Just hang up!

Candice Ravel
Community Member
1 year ago

There goes your hamburger, thundercunt ;)

Truth Monster
Community Member
1 year ago

there may be different condiments on the cheeseburger vs burger...but sheesh dude

Cedric Anthony
Community Member
1 year ago

stupidfuck

D Bailey
Community Member
1 year ago

I would forget to put the order in. The same way they forgot their manners.

Daniel Mason
Community Member
1 year ago

Somewhere that actually gives discount when you ask for no salad! And he still was rude (facepalm)

Mista LayedBacc
Community Member
1 year ago

How dumb can you be. SMH

Lisa Shelton
Community Member
1 year ago

I get the feeling someone like that does it just so they can refuse to tip.

Dorothy Cloud
Community Member
1 year ago

That's just sad when you read how outright dumb some people can be!

Thalia Lovering
Community Member
1 year ago

Here's YOUR tip: grow a brain.

Red Hair Blue Soul
Community Member
1 year ago

Slap them with the piece of cheese they didn't want on the cheeseburger with no cheese that "isn't a hamburger "

Monday
Community Member
1 year ago

Not gonna lie...I would have spit in his food.

Anna Neemus
Community Member
1 year ago

That's evil. Stooping so low makes you better than them *eyeroll*

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Kathryn Robbins
Community Member
1 year ago

How rude of the server and the rest of you. Perhaps this girl did not know better. For all of you to ridicule her is beyond human compassion. The same compassion you claim to defend.

fubukifangirl
Community Member
1 year ago

Okay Karen.

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Bored Panda reached out to a college student named Palmer, better known by his Twitter handle Decent Pigeon, whose tweet on delivering Grubhub to a problematic customer went viral with 374.2K likes as well as 58.7K retweets and comments. In addition to creating content for Twitter, Palmer has also worked for DoorDash and Grubhub for the past three years and he agreed to share what it was like.

“The funniest part of the industry is that when a customer is mad, they have (a couple of times) tried to degrade me based on my job title, the ‘service industry worker,’” Palmer told us. “It’s almost like I only do it on the side while I study in college to get another job.”

Palmer can’t wrap his head around the customers that degrade the industry they rely so heavily on. “I’ve encountered tons of amazing people in the industry, so why chalk it down to just their job title?” he continued. “Cliche, but people just need to learn to respect one another.”

This viral thread has shown Palmer that he is not alone, “and that I am not cursed with all the psychos of the industry.” He also said that none of the stories truly surprised him because “many customers in the service industry are extremely entitled and rude.”

#4

Worst-Customer-Stories

Moonpie_Luna Report

Foxxy (The Original)
Community Member
1 year ago

What the actual......?

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#5

Worst-Customer-Stories

DietSoDuhx Report

Oskar vanZandt
Community Member
1 year ago

Just nod your head and give them what you were going to give them... no sense talking to some people.

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#6

Worst-Customer-Stories

ArawnNox Report

troufaki13
Community Member
1 year ago

And to think that these people vote and procreate...

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It’s not the first, and let’s be real—probably not the last time we hear about entitled customers. Just take a look at our previous post on people sharing ridiculous demands from customers from hell or this post on customers acting like total jerks and getting shamed for it online. Such incidents are all too common, but there may be an underlying reason for it.

In fact, American consumer culture focuses a lot on making people feel special and people come to expect it. This article suggests that “They feel like they have a right to act however they want towards others until they’re appeased—which winds up isolating the consumer and shaping their view of the world as 'me against them.'”

This type of rude behavior is related to the entitlement mentality which basically screams “Me!” in most daily-life scenarios. Psychiatrists say it is manifested in an over-exaggerated sense of self-importance, lack of understanding of others, and unwillingness to compromise.

#7

Worst-Customer-Stories

Juris_Sequoia Report

WilvanderHeijden
Community Member
1 year ago

Never argue with stupid. Just humor them and let them pay champagne prizes if they want Sprite in a champagne glass.

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#8

Worst-Customer-Stories

lucipurrrrr666 Report

troufaki13
Community Member
1 year ago

How are these people still alive???

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#9

Worst-Customer-Stories

notsuohsports Report

Foxxy (The Original)
Community Member
1 year ago

I have heard similar variations of this so many times, it is really concerning how many people do not grasp the concept.

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When it comes to the food service industry, bad customer behavior is usually associated with attitude problems and plain rudeness. But this research showed it’s much more sinister than that: “behaviors of entitled customers negatively impacted waitstaff employees.”

Moreover, “the participants in the study have reported 'physiological arousal, negative affect, burnout, and feelings of dehumanization as a result of dealing with these patrons.'” In these cases, sticking to the age-old mantra “the customer is always right” may make matters even worse.

#10

Worst-Customer-Stories

Glaciaca Report

Kevin Wayne
Community Member
1 year ago

Quote by Albert Einstein: "two things are infinite - the universe and human stupidity and i'm not sure about the universe"

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#11

Worst-Customer-Stories

Gluonsrule Report

Pseudo Puppy
Community Member
1 year ago

laughing at stupid customers, while out back, is the ONLY thing that keeps customer-service staff sane. Retail, hospitality, corporate..... we all laugh at stupid customers while out the back. Only way to survive.

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#12

Worst-Customer-Stories

teastainedtears Report

Mama Panda
Community Member
1 year ago

These are the assholes that make those of us with real food allergies look bad

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#13

Worst-Customer-Stories

suonoita Report

Mama Panda
Community Member
1 year ago

Must have been the same dipshit that didn't want cheese on his cheeseburger!

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#14

Worst-Customer-Stories

lucipurrrrr666 Report

troufaki13
Community Member
1 year ago

Well, he was asking for it (literally!!)

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#15

Worst-Customer-Stories

djinnantonnix Report

Bill Taylor
Community Member
1 year ago

Should have called it a "special order" and charged him triple for the one pound container...

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#16

Worst-Customer-Stories

OMGKaren_ Report

IcyRedWaffle
Community Member
1 year ago

entitled much

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#17

Worst-Customer-Stories

queer_hellenic Report

Tabitha L
Community Member
1 year ago

I really really don't understand the cheeseburger, no cheese thing. What do they think a hamburger is? Do they think hamburgers are made of ham?

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#18

Worst-Customer-Stories

Leesybug527 Report

Oskar vanZandt
Community Member
1 year ago

That's bizarre, frankly.

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#19

Worst-Customer-Stories

villagethot Report

Troux
Community Member
1 year ago

With all the cameras at fast food places, I would think you could catch who this was by their license plate, and yes it's absolutely worth it to press charges against harassment of any sort.

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#20

Worst-Customer-Stories

MoodyBoolicious Report

Oskar vanZandt
Community Member
1 year ago

Cut the chocolate cake into a square and tell him it's a fluffy brownie...

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#21

Worst-Customer-Stories

Caramalameet Report

Foxxy (The Original)
Community Member
1 year ago (edited)

I can kinda understand this coz cold hot chocolate tastes different to chocolate milk.

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#22

Worst-Customer-Stories

StormAnnV Report

Mama Panda
Community Member
1 year ago

Actually, I have never had them charge my credit card either when checking in. They give me the option at check out to pay with the card, with another card, or with cash. When I am checking in, there shouldn't be a charge at all since I just got to the hotel and haven't even walked into the room yet let alone stay in it.

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#23

Worst-Customer-Stories

its_justliz Report

Elaine Mattingly
Community Member
1 year ago

I would HAVE to got the pizza advertizement and handed that to him.

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#24

Worst-Customer-Stories

MusicalShyGuy Report

Jo Firth
Community Member
1 year ago

What did you give them, air wrapped in paper? People are strange.

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#25

Worst-Customer-Stories

NopedTheFuckOut Report

Andris Valdmanis
Community Member
1 year ago (edited)

There is cheese with lactose and there is cheese nearly without lactose - depends on the manufacturing process. You cannot know, you have to read the product analysis if you are lucky enough, that there is one. I know it, because I am lactose intolerant and had to learn it. And then there are people that are lactose-intolerant, and there are people with an milk allergy, also two seperated issues. So it is not allways a dumb question, even if it feels like it for someone who has no idea, because he has not to deal with it.

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#26

Worst-Customer-Stories

AbbieDavy Report

Foxxy (The Original)
Community Member
1 year ago

Without any other context I am presuming the customer didn’t really speak english, had an intellectual disability, had a stroke or a neurological disorder etc.

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#27

Worst-Customer-Stories

97_ibraheem Report

BluEyedSeoulite
Community Member
1 year ago

I love to torture my Italian friends with our fake Italian foods! So yummy but so wrong

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#28

Worst-Customer-Stories

Kitsulie Report

Something
Community Member
1 year ago

That's kind of cute, actually.

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#29

Worst-Customer-Stories

jmadfour Report

Mama Panda
Community Member
1 year ago

Because her kid would have had a full blown temper tantrum right there in the restaurant so she tried to make the best of it by ordering what the kid wanted and expected Jay to understand. sheesh!

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#30

Worst-Customer-Stories

yikesmary Report

Ksenia M
Community Member
1 year ago

It seems like Subways work differently here because you can definitely get all the vegetables without paying extra. Is that different in the US, you only get like tomatoes and onions but you pay more for pickles?

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#31

Worst-Customer-Stories

KiIIersound Report

Amanda Sherland
Community Member
1 year ago

God, I have a friend who does this and it drives me bonkers to listen to him talk on the phone, ordering something or getting customer service. He always talks over the person and misses all their questions and then gets mad at them.

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#32

Worst-Customer-Stories

NellyBelle3379 Report

WilvanderHeijden
Community Member
1 year ago

Should have rung it up as a cheese pretzel wo cheese. That's one dollar extra...

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#33

Worst-Customer-Stories

yeoldwalrus Report

Queen Jackson.
Community Member
1 year ago

That's stealing tell her to get the fuck out. I feel like I'd be fired the first time this happened to me, cause I don't like entertaining bullshit.

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