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Business Owner Shares Her Foolproof Hack Of Dealing With Difficult Customers By Using A Fake Male ‘Assistant’
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Business Owner Shares Her Foolproof Hack Of Dealing With Difficult Customers By Using A Fake Male ‘Assistant’

Interview With Author
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That person you’re emailing? They might not be real! It’s awe-inspiring and scary how the internet consistently manages to surprise us, ranging from the slightly weird to the downright bizarre. And what entrepreneur, writer, and speaker Jandra Sutton shared with her TikTok followers in a pair of viral videos is both bolt-from-the-blue brilliant and a striking commentary about society.

Jandra, aka Jandralee, shared how she uses a fake white male assistant to deal with difficult customers because she herself lacks confidence. Meanwhile, Matt, her made-up assistant has his own email account and can solve a lot of problems that Jandra faces in her day-to-day working life.

Check out her videos below and let us know what you think about the idea in the comment section, dear Pandas. Creative? Ingenious? Necessary? Sad that this is a thing at all? Share your thoughts below. And be sure to read on for Bored Panda’s in-depth interview with Jandra.

More info: TikTok | Instagram | Facebook | YouTube | JandraLee.com

In a viral video, entrepreneur Jandra shared how using a fake male assistant named Matt (who’s not a ‘doormat’) helps her deal with difficult customers

@jandralee##stitch with @general.caronobi Tell me you have email anxiety without telling me you have email anxiety. ##smallbusinesstips_ ##femaleentrepreneur ##fyp♬ original sound – Jandra Sutton

Jandra pointed out that, in her case, using the male assistant didn’t create much of a difference in how customers communicated. “In my experience, I was lucky. I didn’t notice much of a difference, but I know that’s not always the case. Several women commented on the video saying that they worked in male-dominated industries where they felt like they had to use a male pseudonym to be treated with respect, which is incredibly discouraging, but it goes both ways. One man commented that he used a fake female assistant for customer service because people perceived her as more ‘friendly,'” she told Bored Panda.

“I remember reading a story on social media a few years ago where a man accidentally used his female coworker’s email signature while responding to a client. The client was being incredibly difficult, and he wasn’t sure why—when he noticed the mistake in his email signature, he switched it back and re-introduced himself to the client without letting them know it was the same person… and it was an immediate change. After speaking with his coworker, they decided to switch email signatures for the next two weeks. For her? She said it was one of the best and easiest times in her professional life. For him, he said it was the worst,” Jandra explained the inspiration behind creating Matt the employee.

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After her initial video went viral, she started digging deep into gender and race-based biases that people have. She found a lot of “interesting and heartbreaking” studies. “The University of Toronto, for example, did a study where they sent out thousands of resumes to employers around the country, and applicants with Chinese, Indian, or Pakistani names were 40% less likely to get an interview than those with European names. A marketing company did their own internal research on gender bias and discovered that their female team members consistently scored lower in client satisfaction… despite the fact that the performance of female-run campaigns was much higher.”

Image credits: jandralee

Image credits: jandralee

Image credits: jandralee

Bored Panda was also interested to learn more about the criticism that Jandra received. “I want to believe that some of it comes from a good place—especially the women who were worried that a trick like this would perpetuate sexism and gender bias—because no one wants this to be a thing. We don’t want to believe that bias exists, and we certainly don’t want it to be impacting us. Like I said in my video response, however, instead of blaming women for using a trick like this to help them cope with situations like these, I think it’s more important for us to look at society as a whole and how we can address the issue.”

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She continued: “Because it is heartbreaking that some women feel they have to use a pseudonym in order to be heard or respected, but I’m less worried about someone doing what they feel is necessary and more concerned with the fact that gender and racial bias still thrive in our society. Instead of criticizing women for doing something that makes them feel safe in an unsafe situation, why aren’t we addressing the fact that these unsafe situations still exist?”

The entrepreneur pointed out that there are lots of different situations where using a fake assistant actually makes sense, whether for privacy or personal reasons (or just for the status symbol of actually having an assistant). “It’s not much different from using a pseudonym either, something writers have been using for generations. Even some of America’s founding fathers used pseudonyms, including Benjamin Franklin, Alexander Hamilton, Thomas Paine, and more,” she said that there’s a strong basis for doing what she did.

“Funnily enough, my mom saw the video and told me she had a fake coworker back in the 90s when she was working at a car dealership. Whenever she had to leave a message or send a letter to a customer who was late on payments, mentioning small claims, she’d send it from ‘Ruby’ so—when an angry customer called demanding to speak to Ruby—she knew what to expect. She essentially set it up where she could play ‘good cop, bad cop’ with irate customers. They’d ask to speak to Ruby (who didn’t exist), she’d immediately know why they called, and she could offer to help ‘sort the situation out for them.’ As a result, her customers were happier and her job was easier at the same time,” Jandra shared with us.

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In a follow-up video, the business owner addressed some of the criticism that she got

@jandraleeReply to @rebesu Therapy IS great, but you know what’s better? A society that doesn’t make people need it. ##smallbusinesstips_ ##femalebusinessowner

♬ original sound – Jandra Sutton

Finally, we really wanted to get to grips with what drives Jandra’s passion for business, writing, and everything else. “I’ve always been obsessed with two things: telling stories and personal development. I’m a natural communicator, and I’ve always joked that I’m a human translator. It’s easy for me to translate different ideas, concepts, and information into language that other people can understand, so I’ve tried to combine that with my interest in personal development. And for me, that’s a pretty broad term. Whether it’s coping with mental health issues, productivity, personal finance, relationships, career, growing your business—my passion has always been helping people through the same struggles I’ve faced.”

She explained that this drive is exactly why she writes books, launched her podcast, and why she posts TikTok videos. “I’m not going to pretend I’m the first person to grapple with these topics and I won’t pretend that I’m perfect, that I know all of the answers, or try to sell some made-up solution that no one actually wants or needs. But if I can share my struggles with things like fear, failure, and getting [stuff] done—if my experience can help one person—then it’s worth it. I like to say that I’m speaking to the person at the back of the room. If everyone else hears me? Awesome. If not, it doesn’t matter. All that matters is that the one person who needs it gets to hear it.”

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And that same desire to help at least a single person is seen in how Jandra approaches business, as well. “As a creative entrepreneur, I realized that my fellow entrepreneurs and small business owners were struggling. I was working as a publicist with busy entrepreneurs who needed help juggling work, life, and everything in between, and one of my clients said she loved that I’d become her go-to ‘person.’ Whenever she needed help—whether it was marketing, graphic design, copywriting, web design—I was able to either provide the solution or connect her with the person who could, allowing her to spend more time focusing on the things she was good at. I like finding and sharing solutions, and that’s a great skill to have as an entrepreneur.”

Image credits: jandralee

Image credits: jandralee

Image credits: jandralee

Image credits: jandralee

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Image credits: jandralee

Image credits: jandralee

Image credits: jandralee

According to Jandra, her fake male assistant comes in handy when she doesn’t want to sound like a ‘doormat’ (that’s why his name is Matt; fitting, isn’t it?) and needs to be firm with difficult customers.

The entrepreneur shared that she saw the trick on Twitter and absolutely loved it. “He is very good at his job,” she praised her non-existent but still incredibly helpful employee, Matt the emailer.

Despite getting some criticism for ‘letting’ men have more power by doing so, Jandra believes that nobody should be knocking the tactic if it works. It’s a way to circumvent at least some of the inequality and unfairness that female entrepreneurs like her, as well as people with confidence issues, face at work.

Meanwhile, in a follow-up video, Jandra discussed the pay gap between men and women. She highlighted that the newest research suggests that women ask for raises as often as men do, but simply don’t end up getting them. What’s more, female entrepreneurs are, allegedly, 63 percent less likely to get funding for start-ups than men.

Jandra is a strong supporter of women’s rights and female empowerment. She also has over a decade’s worth of experience in marketing, is a novelist, and has written countless articles in well-known publications, from Business Insider to Marie Claire. Oh, and she’s a yellow belt in krav maga. So we think that she might secretly be a superhero with so much energy to get everything done.

Here’s how some people reacted to the two videos. Most people were supportive of Jandra

However, others thought that the entrepreneur was perpetuating the inequality enrooted in society

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merlestechow avatar
LuckyL
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I remember a post here where a female and a male colleague were switching email addresses, because the outcome of the female employee were not good enough. And after switching it was still the females email address that had the worse outcome.

pauldavis avatar
Paul Davis
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have NEVER been able to comprehend what it is that causes people to treat women like that. It's just such an alien mind-set. And it's completely stupid and shameful that there are people who have to hear a man say something, even a fake man, to understand or believe what's being told to them.

earloflincoln avatar
Martha Meyer
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It's subconscious and everyone does it. Even other women adn every man who thinks he's not doing that. They all still fail blind studies. It's been brainwashed into us since before we could talk.

Load More Replies...
amunetbarrywood avatar
Kristal
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It's a great idea. Let the woman build her company, THEN she can worry about women empowerment in the workplace.

viviane_katz avatar
Viviane
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

She also mentioned C-PTSD (complex trauma disorder) - she may have gotten that from a toxic workplace - the same way I did. Inventing an assistant can be one way to reduce its impact.

Load More Replies...
anne-karina avatar
Anne
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Fairly recently another post had a male and female switch email addresses. He was appalled by how badly he was treated by customers

skyrender avatar
Sky Render
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I never could understand the sort of sexist thinking that leads so many men to act like it's okay to treat women as "lesser" like that. Even in my previous job I ran into so many of my co-workers complaining about how they kept being asked to transfer calls to a male employee, even when they were absolutely the experts. I honestly think the bigger issue is that we don't actively punish that sort of sexist behavior! The customer is NOT always right, especially not when they're pushing damaging agendas like that.

earloflincoln avatar
Martha Meyer
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I really don't get TikTok. Why can't people on there ever talk about anything without shoving their face into the screen? And always with an extreme closeup too.

jorgey avatar
respulero
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

the oppositte also works. For different type of customer, different type of service.

dmarsh avatar
Daniel Marsh
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Do you want Pierce Brosnan taking your company? Because this is how you get Pierce Brosnan. (Oh, God I'm old. Google Remington Steele.)

hedwards avatar
H Edwards
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I think one of the commenters got it right, that it's having an alter ego that allows her to be more assertive. I feel like in this woman's case, the issue is less about sexism on the part of the client, and more about her own ability to deal with difficult customers. If this works for her, then that's great. I think it's a good idea, and for more than one reason. If she's a one-person outfit, and it sounds like she is, then having an 'assistant' makes her company look more legit and builds confidence for the clients.

kim_lorton avatar
Kim Lorton
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Id like to hear how all these women, that can speak their mind, do, if they, just for a few days, Have a male "assistant" or " manager" even though it was really her. Did things get better? Did men get a better response? Then come back on here, and tell us all in detail, how their work life situation was! That would be interesting to hear about. Also, fid they have to fight as hard as they did before, to speak their mind? And.... what fid customers say about the fact there was now a man being in charge versus her, being in charge. Sounds like a hood panda challenge to me!!

djmartinezl avatar
Johanna MZL
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I’m a female working in Tech Support for more than 10 years and I’ve had my fair share of ignorant, stupid or downright mean customers, male and female, and I believe most of the time is a matter of approach. I’ve gotten most of my difficult customers to cooperate from switching my tone from the usual “I really want to help” to the caustic “ You are here because you cannot resolve the issue you have and I am here because I know what I’m doing so if you want to get this matter sorted out quickly, just follow my instructions”. Some of them apologize and I even show them how their genius caused the whole problem to start with. Am I being mean? Yes. Does it work? Definitely. Sometimes you just need to be assertive and change the way you communicate with people if your usual way doesn’t work.

djmartinezl avatar
Johanna MZL
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I’m a female working in Tech Support for 10+ years and I believe the problem is not if you are a woman or a man but the way you communicate. I’ve had my fair share of arrogant, ignorant and downright mean customers -both male and female, and I have got most of them to cooperate by changing the tone of my emails from the usual submissive “I really want to help you” to the bossy approach of the sort “You are contacting me because you cannot fix the problem on your own. I know what I am doing so if you want this issue resolved, just do as I say” and once in a while I even tell my customers where their genius caused the whole problem. It doesn’t matter if you are male or female, sometimes you just need to be assertive and change the way you interact with people if you notice that your usual approach is not working.

maryjane_7 avatar
Mary Jane
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If you are infected with this deadly virus called HIV including Herpes please contact @dr_samuel_63 for herbal cure, he is a wonderful man, get in touch with him on Instagram for more information Thanks and be blessed

lunanik avatar
Nikki Sevven
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You're literally just propagating the bullshit myth that women can't handle pressure. That it takes a man to solve the problem. Think things through next time.

sleepinglioness avatar
somnomania
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

i remember reading something a little while back, a study that had been done where they tested resumés that had no photo, no name, no gender on them, just credentials. lo and behold, people were selected based on their skills, not on gender or ethnicity! this seems like a logical midway point to getting rid of the sort of biases that lead to white men getting overwhelmingly picked over everyone else.

dddoucett avatar
Tres D
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The reason men get paid more and all of that is that they are GENERALLY more aggressive than women, and GENERALLY spend more time in the workforce. This woman is using the fact that men are GENERALLY more aggressive to her advantage.

ne-kogirl422142 avatar
Meko
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

she has an assistant thingamajig and that makes it easier for her to email assertively without anxiety and that’s a really great idea, i think that it is incredibly sad that women have to ask for pay raises that are never given, but i think that the male assistant might just be a way for her to make a different identity and be able to comfortably email without thinking too much about anxiety, as the opposite gender thing could be a distraction to get out of character

manda_shay_barnes avatar
MandaPanda
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Anyone else read/seen the play "the Good Woman of Setzuan" aka "The Good Person of Setzuan"?

stephyg1980 avatar
Ms.GB
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yep, lots of times I've had to grab a male employee with less experience to tell clients the exact same thing I had just told them but for some reason they would accept his answer no questions asked.

johnc_1 avatar
John C
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm having deja vu - I swear this exact article was here on bored panda (with different pictures) less than a year ago.

twayblades avatar
Karen Guy
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I couldn't get past how ugly her glasses are! She seems young and pretty but her glasses make her age by at least 20 years. Whomever designed those glasses should be shot.

julie_rose_translator avatar
Julie C Rose
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This person: *calls herself a doormat* Also this person: *gets mad when someone takes her at her word*

wianjama avatar
Rissie
Community Member
2 years ago (edited)

This comment is hidden. Click here to view.

You know what is a level up? Understanding this, and work with it, without using tricks. Per example of the pregnant woman working in retail. Calmly stating that even though the customer assumes her judgement is related to personal feelings exaggerated by pregnancy hormones, this is not the case and any coworker will tell him the same. It was his way to try to get on her nerves, so you show that you understand his trick and are not having it. To me, faking things like that is not a way to deal with anyone. And yes, I'm a woman and yes I have dealt with men (and women ftm) like that. First I ignore your insinuation and if you stick with it, I will call you out in a polite and friendly manner. Also after an encounter I bitch with my friend about it to let of steam. We are only human after all... And if anyone asks I will tell them proudly that I do so.

abdk333 avatar
K Witmer
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Lol no experience it sounds like good luck when you meet the true crazies hope you know how to handle that

Load More Replies...
merlestechow avatar
LuckyL
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I remember a post here where a female and a male colleague were switching email addresses, because the outcome of the female employee were not good enough. And after switching it was still the females email address that had the worse outcome.

pauldavis avatar
Paul Davis
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have NEVER been able to comprehend what it is that causes people to treat women like that. It's just such an alien mind-set. And it's completely stupid and shameful that there are people who have to hear a man say something, even a fake man, to understand or believe what's being told to them.

earloflincoln avatar
Martha Meyer
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It's subconscious and everyone does it. Even other women adn every man who thinks he's not doing that. They all still fail blind studies. It's been brainwashed into us since before we could talk.

Load More Replies...
amunetbarrywood avatar
Kristal
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It's a great idea. Let the woman build her company, THEN she can worry about women empowerment in the workplace.

viviane_katz avatar
Viviane
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

She also mentioned C-PTSD (complex trauma disorder) - she may have gotten that from a toxic workplace - the same way I did. Inventing an assistant can be one way to reduce its impact.

Load More Replies...
anne-karina avatar
Anne
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Fairly recently another post had a male and female switch email addresses. He was appalled by how badly he was treated by customers

skyrender avatar
Sky Render
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I never could understand the sort of sexist thinking that leads so many men to act like it's okay to treat women as "lesser" like that. Even in my previous job I ran into so many of my co-workers complaining about how they kept being asked to transfer calls to a male employee, even when they were absolutely the experts. I honestly think the bigger issue is that we don't actively punish that sort of sexist behavior! The customer is NOT always right, especially not when they're pushing damaging agendas like that.

earloflincoln avatar
Martha Meyer
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I really don't get TikTok. Why can't people on there ever talk about anything without shoving their face into the screen? And always with an extreme closeup too.

jorgey avatar
respulero
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

the oppositte also works. For different type of customer, different type of service.

dmarsh avatar
Daniel Marsh
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Do you want Pierce Brosnan taking your company? Because this is how you get Pierce Brosnan. (Oh, God I'm old. Google Remington Steele.)

hedwards avatar
H Edwards
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I think one of the commenters got it right, that it's having an alter ego that allows her to be more assertive. I feel like in this woman's case, the issue is less about sexism on the part of the client, and more about her own ability to deal with difficult customers. If this works for her, then that's great. I think it's a good idea, and for more than one reason. If she's a one-person outfit, and it sounds like she is, then having an 'assistant' makes her company look more legit and builds confidence for the clients.

kim_lorton avatar
Kim Lorton
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Id like to hear how all these women, that can speak their mind, do, if they, just for a few days, Have a male "assistant" or " manager" even though it was really her. Did things get better? Did men get a better response? Then come back on here, and tell us all in detail, how their work life situation was! That would be interesting to hear about. Also, fid they have to fight as hard as they did before, to speak their mind? And.... what fid customers say about the fact there was now a man being in charge versus her, being in charge. Sounds like a hood panda challenge to me!!

djmartinezl avatar
Johanna MZL
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I’m a female working in Tech Support for more than 10 years and I’ve had my fair share of ignorant, stupid or downright mean customers, male and female, and I believe most of the time is a matter of approach. I’ve gotten most of my difficult customers to cooperate from switching my tone from the usual “I really want to help” to the caustic “ You are here because you cannot resolve the issue you have and I am here because I know what I’m doing so if you want to get this matter sorted out quickly, just follow my instructions”. Some of them apologize and I even show them how their genius caused the whole problem to start with. Am I being mean? Yes. Does it work? Definitely. Sometimes you just need to be assertive and change the way you communicate with people if your usual way doesn’t work.

djmartinezl avatar
Johanna MZL
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I’m a female working in Tech Support for 10+ years and I believe the problem is not if you are a woman or a man but the way you communicate. I’ve had my fair share of arrogant, ignorant and downright mean customers -both male and female, and I have got most of them to cooperate by changing the tone of my emails from the usual submissive “I really want to help you” to the bossy approach of the sort “You are contacting me because you cannot fix the problem on your own. I know what I am doing so if you want this issue resolved, just do as I say” and once in a while I even tell my customers where their genius caused the whole problem. It doesn’t matter if you are male or female, sometimes you just need to be assertive and change the way you interact with people if you notice that your usual approach is not working.

maryjane_7 avatar
Mary Jane
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If you are infected with this deadly virus called HIV including Herpes please contact @dr_samuel_63 for herbal cure, he is a wonderful man, get in touch with him on Instagram for more information Thanks and be blessed

lunanik avatar
Nikki Sevven
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You're literally just propagating the bullshit myth that women can't handle pressure. That it takes a man to solve the problem. Think things through next time.

sleepinglioness avatar
somnomania
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

i remember reading something a little while back, a study that had been done where they tested resumés that had no photo, no name, no gender on them, just credentials. lo and behold, people were selected based on their skills, not on gender or ethnicity! this seems like a logical midway point to getting rid of the sort of biases that lead to white men getting overwhelmingly picked over everyone else.

dddoucett avatar
Tres D
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The reason men get paid more and all of that is that they are GENERALLY more aggressive than women, and GENERALLY spend more time in the workforce. This woman is using the fact that men are GENERALLY more aggressive to her advantage.

ne-kogirl422142 avatar
Meko
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

she has an assistant thingamajig and that makes it easier for her to email assertively without anxiety and that’s a really great idea, i think that it is incredibly sad that women have to ask for pay raises that are never given, but i think that the male assistant might just be a way for her to make a different identity and be able to comfortably email without thinking too much about anxiety, as the opposite gender thing could be a distraction to get out of character

manda_shay_barnes avatar
MandaPanda
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Anyone else read/seen the play "the Good Woman of Setzuan" aka "The Good Person of Setzuan"?

stephyg1980 avatar
Ms.GB
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yep, lots of times I've had to grab a male employee with less experience to tell clients the exact same thing I had just told them but for some reason they would accept his answer no questions asked.

johnc_1 avatar
John C
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm having deja vu - I swear this exact article was here on bored panda (with different pictures) less than a year ago.

twayblades avatar
Karen Guy
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I couldn't get past how ugly her glasses are! She seems young and pretty but her glasses make her age by at least 20 years. Whomever designed those glasses should be shot.

julie_rose_translator avatar
Julie C Rose
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This person: *calls herself a doormat* Also this person: *gets mad when someone takes her at her word*

wianjama avatar
Rissie
Community Member
2 years ago (edited)

This comment is hidden. Click here to view.

You know what is a level up? Understanding this, and work with it, without using tricks. Per example of the pregnant woman working in retail. Calmly stating that even though the customer assumes her judgement is related to personal feelings exaggerated by pregnancy hormones, this is not the case and any coworker will tell him the same. It was his way to try to get on her nerves, so you show that you understand his trick and are not having it. To me, faking things like that is not a way to deal with anyone. And yes, I'm a woman and yes I have dealt with men (and women ftm) like that. First I ignore your insinuation and if you stick with it, I will call you out in a polite and friendly manner. Also after an encounter I bitch with my friend about it to let of steam. We are only human after all... And if anyone asks I will tell them proudly that I do so.

abdk333 avatar
K Witmer
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Lol no experience it sounds like good luck when you meet the true crazies hope you know how to handle that

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