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The first thing I’ll do after quarantine and this pandemic mess is go to a restaurant. I want to see how it feels to be welcomed, seated, asked ‘what would you like to order?’, be showered with ‘excellent choice,’ poured a glass of Chardonnay, and make up my mind what to get for dessert.

Most importantly, it’s the opportunity to be smiled at and smiled to, joyfully and with ease, like nothing else exists in this world except that restaurant, the food, your companion… and the server.

But this is where it gets tricky. In such a lovely environment like a restaurant, servers still have to deal, time to time, with a fair share of serial a-holes. And it’s not a-holes per se that annoy the heck of them, it’s their a-hole behaviors that refuse to abide by unwritten rules.

For those who’re wondering what the unwritten rules actually are, I’d say it’s half common sense, half being polite, patient, and understanding. But let’s hear from the servers themselves who shared honest responses to the “What unwritten rules do restaurant servers wish patrons would abide by?” question posted on Quora.

#1

Crying Children And Adults Who Ignore It

Crying Children And Adults Who Ignore It When children cry and cry and cry and cry in a restaurant, other people find it annoying. Please, take your child outside for a moment to calm him down.

Edith Deween Report

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Hans
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Many people think of this as "that spoiled brat", but it usually are the adults to condemn and the children to pity.

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#2

Snapping Your Fingers At Servers

Snapping Your Fingers At Servers Don’t ever snap your fingers at a server, bartender, anyone. Ever.

Sofia Korkala , Kate Townsend Report

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A.M. Pierre
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I was at a restaurant in Munich with maybe 10 friends and friends of friends. One of the friends of friends drank a little too much of the strong Munich beer before dinner and started snapping her fingers at the server. We were mortified and apologized to him. He was gracious and laughed at off. A few minutes later, he asked her what she wanted to eat. When she didn't look up, he snapped his fingers at her. She got mad. We all thought it was hilarious.

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#3

Flirting

Flirting Don’t hit on waitresses. Don’t touch waitresses. I’ve cooked in bars where my job included removing such people from the establishment with force.

Sara Thorn , Boganm9p Report

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A.M. Pierre
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Also, don't assume that a server smiling at you and being nice to you means they like you. Being. Nice. Is. Their. Job.

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#4

Touching Their Servers

Touching Their Servers When people touch their server. I'm not to be touched. I don't like it, and I'm not your pet. I'm not your buddy, baby, friend, or lover.

Mike DiGirolamo , Tim Ford Report

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Linda van der Pal
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The reverse is also true: waiters please don't touch your clients! (Much, much more rare, I know, but it happened to me once. It was just my lower arm, so no sexual intentions, but still not appreciated.)

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#5

Coming In Minutes Before Closing

Coming In Minutes Before Closing If Google says that the restaurant closes at 11, the right time to order is not three minutes before closing.

The staff are not people willing to work every single day overtime like they had no lives of their own.

They are people with loved ones and hobbies as well.

Sofia Korkala , Tim Mossholder Report

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WilvanderHeijden
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

In the Netherlands you can order all you like, but when the kitchen is closed, the kitchen is closed.

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#6

Being Impolite

Being Impolite Please, get off your cellphone when I’m taking your order

Edith Deween , 7shifts Report

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WilvanderHeijden
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've seen servers just walking away if the customer was phoning and ordering at the same time. I'd always tip these servers extra.

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David Retsler
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Just get off of your fcking phone when ANYONE is talking to you. It's a basic courtesy!

ebryson avatar
Eva Bryson
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And when speaking with someone, don't answer the phone/text. The person you are speaking with is more important than the phone.

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JessG
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This goes for any person-to-person social interaction. It's just rude, don't do it.

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Aunt Messy
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

There are a lot of places where you don't get service if you're on the phone. I've seen coffee shop employees tell people to go back to the end of the line if their texting or calls are so important they can't put the damned phone down. ...///.... I've also seen a cashier at a grocery store refuse to start ringing up an order until the person was off the phone. It was beautiful.

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John C
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That's nice. I imagine they just need an answer to "plastic or paper" before ringing up - lol. Except they should be using reusable bags... anyway

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80 Van
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Agree about not being impolite. But I wouldn’t recommend assuming that a customer being on their phone means they are being impolite. Perhaps they are getting a texted order from someone who is in their way and will be joining the table shortly. Perhaps they are hard of hearing and use their phone as a way to transcript what the server is saying. If the patron is ignoring their server because they are disrespect by their phone, that could be addressed, but phones are not always a distraction from what is around them.

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Just JoLynn
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When people are ordering for someone not at the table they say so, if using the phone for assisted hearing or to better read the menu it's pretty obvious to the server. This comment is meant for the people scanning social media/texting/whatever and not answering questions like what they'd like to order, or when you try to bring them food and they refuse to move their hands and device out of the way so you can put a hot plate down. I find this behavior to be rude not only to the servers but the people you're out to eat with, but I also won't wait for you to finish to take your order and I'll set a hot plate down where there is room and if you have to grab it to move it front of you too bad.

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deanna woods
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This goes for deliveries. I can't tell you the price of your order if you are on the phone because you probably won't hear me. Also, if something is wrong with your order, you can't tell me because you are talking to someone else.

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Marilyn Helling
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Damn right, if your order ends up wrong or incomplete it's your own damn fault

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Helen Haley
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't really see this as rude. Unless the customer is ignoring the server or taking forever placing their order. I've been a server, I've worked retail, I've worked a lot with the public, and this doesn't even rank as rude.

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David L Rattigan
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This should be a rule no matter who you're talking to. My pet hate is people talking to store clerks and bus drivers and such with their earphones in. Gah!

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Deej Corbett
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

As a blind person, I need to use my phone to read the menu. I imagine many people are on their phone for non-essential reasons, but some are on the phone for essential reasons.

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Liam Walsh
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

No-one means people who are using the phone to help their daily living, that's is absolutely fine. It's the people who have no good reason that are the problem - they're usually rude as well.

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Azure Adams
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If you are not ready to order, that is fine but say so. If you appear to not be ready I will skip you table and come back later

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lara
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have a mobile phone. Honest. It is around here, somewhere. I don't use it. It is a waste of my time. People want to talk to me call me on my land line. Nor do I text or whatever. My time is limited. YOUR time is limited. Why do you want to waste it doing something so irrelevant. If I go out I know everyone will have a cell phone. If something bad happens they can call.

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Mary Peace
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So you don't like mobile phones, Lara. I guess you could set up a post about that. I find mine really useful, for texting to keep in touch with friends. But I can only text when sitting down, no distractions, etc. They can reply when they're ready. Very rarely do I use mine for a phone call, my friends know I keep the bell switched off.

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Requiem
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If you want those tips than dont be sitting at a table with other waitress's and ignoring the tables. Even just constantly refilling glasses will get you a tip

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Jaybird3939
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Get off your phone, period, while you're out in social situations.

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Lindsey Judd-Bruder
Community Member
3 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Ugh, God, this one!! Let's look at it from the opposite perspective. Let's say you came up to order from me, & I'm standing there at the register gabbing on my cell phone. First, I barely look at you, and hold up a finger. You stand there, waiting, while I continue to talk. Then, I take the phone away from my ear just enough to hear you begin your order. I put it back and keep talking as I punch your order in. You ask me if I heard you say "No onions", & I nod and wave you off dismissively, still talking. I make your change & dump it in your hand, and mouth 'Thank you'. I don't say it. I mouth it. Then I just walk away. Still talking. Finally, when your food is ready, you're standing there waiting for me to give it to you. But I'm too busy scrolling through my Facebook feed to even notice, so you just stand there, while your food gets cold. And when I finally do give you your food, it has onions on it, because I was too distracted to pay attention. How would you feel? 1/2

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Lindsey Judd-Bruder
Community Member
3 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You'd think that was completely rude, obnoxious, and inappropriate, wouldn't you? I bet you'd be pissed, and complain to my manager, right? So then WHY do you think it's okay to do the same thing to me, when YOU'RE ordering and paying??? People. Put. The damn phone. Down. 2/2

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Erica Cochrane
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

i know a lot of people i work with now just say to the person on their phone 'i'll just serve the next person while you finish up your call'. the people on the phone almost always make a mistake in their order then blame you for it. and when you try to ask clarifying questions (like sitting in or taking away) they ignore you

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Johanne Trudeau
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The same applies the other way around. My husband and I have walked into a small restaurant around lunch time. There weren't many people and the servers were talking and texting and not taking care of the customers. So we got up and left...

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Leo H
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Why? Cant you hear the order coming out of the customers mouth..its serving..not rocketscience

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Mary Haynes
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

even public service, 1st of all you are in my place of business to do my business, 2nd of all I do NOT want to hear how you got fired from your job and your mother is a bitch

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Henry Shane
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Serving industry is crap and way to entitled these days. it's not ok..Small restaurants are much better though, friendlier and you actually want to be nice to the staff. Places that see large turnover are s**t and servers are entitled and whine for tips that their employers could be paying them. they are rude and act like they can be and are not being paid to be hospitable in the hospitality business. Small restaurants workers and bosses know each other, they will not rush you out the door...actually want you to stay..not kick you out so the next $100 steak can be sold. And the servers act like that s ok like we protect a business over the customers...you exist by giving us what we want. not treating us like crap. Only want me there for 15 minutes why would I even bother for the price. I want an evening out, dessert and drinks after and some casual conversation. without being rudely rushed. 2 hours, 2 hours is a dinner. And being rude the whole time makes it even worse.

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NMN
Community Member
3 years ago

This comment is hidden. Click here to view.

Well, if I'm busy on the phone I'd also be annoyed by the server trying to pick up my order, when I'm clearly busy, I'd rather they just don't approach me if I'm on my phone

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Carrie de Luka
Community Member
3 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They have a window of opportunity to serve you in amongst the other customers though. It is only reasonable that you put your phone to one side for them unless it really is that important. Your not being ready just because you've spent the time on the phone when you should have looked at a menu is not at all considerate for busy workers.

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#7

When People Go And Sit At A Dirty Table

When People Go And Sit At A Dirty Table PLEASE DO NOT HELP YOURSELF TO A SEAT AT A DIRTY TABLE.

First of all, it’s gross. Why would you sit yourself down in someone else’s mess?

Second of all, if it’s not clean, we aren’t ready for you at that table yet. Now someone has to awkwardly bus the table and wipe it down while your impatient ass just sits there being all in-the-way.

Natalie Knowles , Kent Wang Report

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로희
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Does this happen frequently in most countries? Because in the two countries I live in, customers usually wait at the restaurant's entrance until a server attend to them. Except for fast food restaurants, but usually all the tables are not dirty because customers normally clean after themselves.

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#8

Ordering Something That's Not On The Menu

Ordering Something That's Not On The Menu Do not order anything that isn’t on the menu. I’ve run into so many situations where customers want to make up their own dish that isn’t on the menu (ordering fish and chips at an Italian restaurant). Perhaps it’s because they don’t know how to read, and therefore can’t understand anything the menu says. That menu is there for a reason. Read it. This is not a private chef service

Maxwell Arnold , Amanda Vick Report

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Hans
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A good restaurant will have waiters who are able to explain the menu, and they will be able to advise in case a customers has certain allergies or disliked. Simply ordering something that is not on the menu is rude, **asking** for something that is not on the menu is just fine in my opinion. Asking for example whether a certain ingredient you do not find in any other dish is available should just be fine – an example would be particularly hot peppers in a place that does not regularly have so spicy dishes. If asked politely, you will just get a polite answer, sometimes even met with gratitude for real interest in what the place can offer.

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#9

Acting Like You Own The Place

Acting Like You Own The Place This restaurant is not your house. You’re a paying customer. We get that, and we respect that. But do not forget that you are a guest. In addition, you are not the only guest. There are other people here too. So when you request that we turn down the music, turn up the lights, or adjust the heat/air conditioning, you should know that we may not be able to make this accommodation, even if you ask nicely. If you go on to demand such accommodations, you’re not only disrespecting us (because you’re essentially treating the restaurant like your house, and us like servants who run it for you), you’re also disrespecting the other guests (because they may not desire the same accommodations that you desire). This is not your house, and this is a space that you’re sharing with other people - and if you’re the only one asking for something to be changed, we’re unlikely to do it if it will affect other guests.

Maxwell Arnold , Syed Ahmad Report

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#10

Helping Without Being Asked To

Helping Without Being Asked To I hated when customers tried to help me. Don't get me wrong. I appreciated the sentiment, but when a customer took things from my tray or grabbed things from my hand it became dangerous.

Sheila Blohm , Jay Wennington Report

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Mrs_ Possum
Community Member
3 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yup, this. I worked in a restaurant for a bit, some years back, and people grabbing things off the tray can really unbalance a heavy tray. If the server removes things from the tray themselves, they can adjust their own balance, but not when people just randomly take things while you're trying to set it down, etc. Especially with lots of drinks. I once had someone plunge their hand into a load of drinks on a tray to get to their one, and they nearly knocked over all the others.

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#11

Not Understanding When The Bar Is Full

Not Understanding When The Bar Is Full Understand that when the bar is full, the bar is full. No, I'm not going to go and 'see if anyone's done' at the bar so you can squeeze in for free corn chips at happy hour. I've politely told you you're more than welcome to stand at the bar, but all the seats are taken. And for the love of god, don't try to take other customers' seats while they're in the bathroom.

Kyle Redman , Alexander Popov Report

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Iron Eddy
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Taking others seats while they're in the bathroom?? What.the.fu*k?!?!?!???!?!?!?

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#12

Being Glued To The Phone

Being Glued To The Phone Please do not be glued to your phone, especially if you're in a large party. I work in a tapas restaurant, which means everyone orders small plates to share. We recently had a table of ten do this, ignoring runners and servers that were bringing their food, causing the food to be returned or eaten by different table members, and so the person who ordered the food would finally look up from their phone and start complaining that they never received the food they ordered. Of course, the other table members neglected to tell them they had received it and eaten it. Why? Because THEY were now on their phones. They nearly made a server cry with rude comments about her intelligence and figure (“that skinny bitch probably ate them, she needs to put on weight before her hips cut me”) is just one thing I heard. It's worth mentioning that these were all morbidly obese people.

Kyle Redman , Isaac Matthew Report

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80 Van
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That sounds less like a “don’t be on your phone” issue and more of a “treat your servers with basic human dignity” issue. Pulling out your phone should not be a problem to the server as long as you know how to be kind to others and not be a jerk to your server.

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#13

Not Considering The Hard Work In The Kitchen

Not Considering The Hard Work In The Kitchen Allergies. If the truth is you don't like a food, then just say that. Say you don’t like bell pepper. The amount of work that happens in the kitchen is hardly ever seen in the dining room. Respect the staff by not adding to that amount of work if it’s not necessary.

Sofia Korkala , Tim Meyer Report

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James016
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Sometimes I ask for ingredients to be taken out, gherkins in burgers for example. If they can't do it because the food has been prepped already, I'll just order something else.

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#14

Clients Who Can't Manage Their Time

Clients Who Can't Manage Their Time Don’t order a well-done steak if your movie starts in 15 minutes.

Edith Deween , Thanti Nguyen Report

#15

Being Overly Picky And Making It More Difficult For The Staff

Being Overly Picky And Making It More Difficult For The Staff The menu is not a canvas for your wildest imagination, unfortunately. I have come across customers who ask what ingredients do we have, and start building their own portion based on them.
I know the struggle of being a hard customer and not being able to take whatever from the menu due to dangerous allergies, but don’t be picky in vain. The staff is usually crowded with special orders anyway.

Sofia Korkala , Sunrise Photos Report

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Dilly Millandry
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Check with the restaurant first perhaps with what they can and cannot do. Leaving out an ingredient isn't always that much of a problem. Let's face it though, if it has a menu where you can't find anything you like or can eat then pick somewhere else.

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#16

Disrespectful Behavior

Disrespectful Behavior Do not address us as “waiter”/“waitress”, or snap your fingers at us.
This is basic human respect. I will openly ignore such requests for my attention, and you’ll be waiting a while for me to come back.

Maxwell Arnold , Jessie McCall Report

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#17

Wasting Servers' Time

Wasting Servers' Time This is a more Spanish restaurant specific thing than anything, but please for the love of god do not order 6 plates and then ask me which are spicy, having me bring back the ones that are. Please. It's a Spanish restaurant, nearly everything is spicy. Stop wasting our time. You wouldn't believe how often this happens.

Kyle Redman , Peijia Li Report

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LOttawa
Community Member
3 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Most restaurants I've been to solve this by having little drawings of peppers next to the meal description. Green for mild, orange for medium and red for spicy (and those for from 1 to 3 depending on how spicy it is).

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#18

Complaining That The Food Takes Longer To Come Out When The Place Is Busy

Complaining That The Food Takes Longer To Come Out When The Place Is Busy Food takes longer to come out when we’re busy

When a restaurant is busy, it’s usually no secret. It’s loud, it’s full, staff are running around, the whole deal. You can also anticipate when a restaurant will be busy, like on Friday and Saturday nights. If you choose to dine at such times as these, you can expect your food to take longer to come out. Why? More people, more orders, more work for the kitchen to do. So if you’ve just placed your order now, it could take 20, 30, 40 minutes, or even longer than that. If that’s too long for you, none of us have any sympathy for your complaints. You knew it was busy, so you knew it would take long. You chose to dine at this time, so you knew what you were getting into. We don’t care that you’re hungry. Everybody is hungry. That’s why they’re here! What do you think we’re going to do? Bring your food out first before someone else’s, just because you’re complaining? Dream on.

Maxwell Arnold , Zahir Namane Report

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Ripley
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Rubbish. If diners are having to wait more than half and hour for their food the kitchen needs more staff, or to review their practices. 40 minutes is too long, even on a busy night.

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#19

Not Accepting Where You're Being Seated

Not Accepting Where You're Being Seated Please accept where I seat you. I understand you want a booth. But we only have four, and by dinnertime, I've already reserved them for my six other 6:30 reservations. And if you're a party of two, you're going to get placed at a two top. Not a full-size table.

Kyle Redman , K8 Report

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Hans
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Frankly, why again not ask politely? There might be a perfect rationale behind the place you are seated, which is hiden to you as a customer, but it might have been a random choice out of many options.

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#20

Sitting At An Empty Table Without Asking

Sitting At An Empty Table Without Asking If you see a table with no one at it, that is not necessarily your table! There might be a reservation plotted for your table later that night. The restaurant limits how many people can sit in each time-block.

Jesse Sutton , Hitesh Dewasi Report

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LOttawa
Community Member
3 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If it's reserved, shouldn't there be a note on the table saying so? If not, and there's no hostess to sit us down, how are we supposed to know which table is free and which one isn't? *Just mentioning that I said if there are no hostess, I did not say, what if the hostess is unavailable. The post makes no mention wether there is one or not, makes no mention of what type of restaurant it is (fancy or not).

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#21

Tipping Is Important

Tipping Is Important Tipping is not mandatory, but servers live off of our tips.

Edith Deween , Sam Dan Truong Report