Man Finds Dead Worm In His Cucumber, Tesco’s Response Is Brilliant
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Customer service departments probably aren’t the funnest places to work, so when Rob from Tesco customer care received a complaint from customer Wes Metcalfe recently, he must have been pleasantly surprised by the message he found. Because Wes’ “complaint” was actually a tongue-in-cheek anecdote about a worm he’d recently found inside the package of a Tesco cucumber, and as you can see from the below correspondence, Rob wasted no time in joining in the fun.
It all started when Metcalfe did some grocery shopping at a Tesco in Dinnington, Sheffield. Realizing that there was a rather flat (and rather dead) worm inside the plastic wrapper of his cucumber, he wrote to Tesco to complain. And things escalated pretty quickly after that…
More info: Facebook
When Wes Metcalfe found a worm in his cucumber, he wrote to Tesco to complain
“We decided to name him William,” he wrote. “Our new pet appeared to be very unresponsive”
Rob from Tesco customer care replied shortly after, and his “heartfelt” response was hilarious
Metcalfe then sent Rob a funeral update which included a poem of his own
He even sent a picture of William’s funeral complete with a popsicle stick cross!
And as you can see, things escalated pretty quickly from there…
The humorous exchange has been liked more than 80,000 times on Facebook
Many people have suggested that Rob deserves a promotion, and we couldn’t agree more
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Customer service at its best. Brilliant.
Definitely a gamble responding in that manner, but it's the sort of thing that's gold if and when it works out. It could have easily gone the other way.
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or worst depending on how you look at it
Both gentleman missed their true calling! Hallmark? Children's literature? Someone should recognize their talents.
Comedy writers some producer needs to drop everything an get those two working on the next comedy blockbuster
I think Rob is wonderful and these two guys are vrry entertaining. This world is full of shit heads so a laugh or two is so refreshing! Laugh on guys, and by all means, please share!
Customer service at its best. Brilliant.
Definitely a gamble responding in that manner, but it's the sort of thing that's gold if and when it works out. It could have easily gone the other way.
This comment is hidden. Click here to view.
or worst depending on how you look at it
Both gentleman missed their true calling! Hallmark? Children's literature? Someone should recognize their talents.
Comedy writers some producer needs to drop everything an get those two working on the next comedy blockbuster
I think Rob is wonderful and these two guys are vrry entertaining. This world is full of shit heads so a laugh or two is so refreshing! Laugh on guys, and by all means, please share!