Man Finds Dead Worm In His Cucumber, Tesco’s Response Is Brilliant
Customer service departments probably aren’t the funnest places to work, so when Rob from Tesco customer care received a complaint from customer Wes Metcalfe recently, he must have been pleasantly surprised by the message he found. Because Wes’ “complaint” was actually a tongue-in-cheek anecdote about a worm he’d recently found inside the package of a Tesco cucumber, and as you can see from the below correspondence, Rob wasted no time in joining in the fun.
It all started when Metcalfe did some grocery shopping at a Tesco in Dinnington, Sheffield. Realizing that there was a rather flat (and rather dead) worm inside the plastic wrapper of his cucumber, he wrote to Tesco to complain. And things escalated pretty quickly after that…
More info: Facebook
When Wes Metcalfe found a worm in his cucumber, he wrote to Tesco to complain
“We decided to name him William,” he wrote. “Our new pet appeared to be very unresponsive”
Rob from Tesco customer care replied shortly after, and his “heartfelt” response was hilarious
Metcalfe then sent Rob a funeral update which included a poem of his own
He even sent a picture of William’s funeral complete with a popsicle stick cross!
And as you can see, things escalated pretty quickly from there…
The humorous exchange has been liked more than 80,000 times on Facebook
Many people have suggested that Rob deserves a promotion, and we couldn’t agree more
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Definitely a gamble responding in that manner, but it's the sort of thing that's gold if and when it works out. It could have easily gone the other way.
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Both gentleman missed their true calling! Hallmark? Children's literature? Someone should recognize their talents.
Comedy writers some producer needs to drop everything an get those two working on the next comedy blockbuster
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I think Rob is wonderful and these two guys are vrry entertaining. This world is full of s**t heads so a laugh or two is so refreshing! Laugh on guys, and by all means, please share!
Excellent! It's nice to see a sense of humor (from both sides) instead of what's become the norm (hateful words/threats, as if something horrible were done on purpose).
Hilarious had me laughing all the way through. Even had to read it again. Well done Rob for excellent customer care and a brilliant sense of humour and that goes equally for Wes too. :)
By avoiding the "Standard Response", Rob has likely guaranteed that this customer is a long term customer, if not a customer for life. Way to go, Rob. There should be more like you, and more companies should realize they NEED employees like you.
I had a caterpillar in my tesco bought spanish peppers...We named him pedro the potential butterfly. He was alive..just cold
Awesome! That and the Amazon CS Thor/Odin exchange prove CS always goes better without those awful scripts.
I have many earthworms in my flower beds and garden. My granddaughter keeps finding dead, slightly dried worms on the patio or walks. She's scared to pick them up. I show her it's ok and we are sad that they wandered onto the hot pavement and died, no longer able to do their fine work in the gardens.
Cruel humor at the expense of such a noble animal. Worms suffocating to death while being shrink wrapped is NOT funny you guys. You shouldn't joke like this. I'm actually really disgusted you all think this is so hilarious. What if YOUR CHILD were suffocating in that shrink wrapped cucumber? Savages. My heart weeps for all of you.
I'm not sure I understand the customer's original point. Did he want his money back or did he just want to notify the company that a worm was in his cucumber?
Rob did great job, the most wanted CS alive! Can't stop smiling. ^^
"don't let me get legal on your asses?" Seriously? The worm shows that maybe your produce wasn't grown in pesticides. How exactly was he going to get legal on Tesco's asses?
You know they are having fun with this, right Deanna? Just checking.
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Thank you to William, the worm that turned & ended up where he didn't expect!
I definitely recommend quitting your day job. to those who get that phrase congrats, you get a cookie.
I think a National Holiday should be proclaimed in honor of William. Maybe even rename a street after him with a memorial placed at the center traffic circle!
You die twice; physically, and then again the last time someone mentions your name. Goodbye William.
The customer service rep recognized a person with a wonderful sense of humor. I love this. There is a time when compensation isn't as important as notifying the company, although it did appear that the customer eventually required more than humor.
The exchanges are brilliant and customer service fantastic! On a separate note though, supermarkets really should stop wrapping every thing in cling film. Surely a whole cucumber need not be wrapped in plastic! Plastic consumption must be reduced to the bare minimum to save the ocean life.
I think the exchanges are brilliant and customer service fantastic! On a different note though, supermarkets really should stop wrapping every thing in cling wrap. Surely a whole cucumber doesn't need to be wrapped in plastic. Plastic usage needs to be reduced to the bare minimum to save lives in the ocean.
ok am I the only one who wanted to see the last letter to William and the amount of the gift card???? hahahah
I think the real question here is, why the hell are we shrink wrapping cucumbers? ????
Some people believe it's more sanitary. I'm with you.
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Absolutely fabulous exchange. I'm sure somewhere in worm heaven, William is wiggling with pride!
there was a worm willie got caught up in silly plastic bag to which had been warned keep out of them now youve been harmed so sorry but a lesson learned listen well to those who know what will happen if you dont know
So... Is everyone going to ignore the fact that there was a worm on the cucumber?
They make time. We are all on our devices doing nothing at some point in the day. They just use their time wisely and made many many people smile with this. You rock Rob.
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My opinion is that Wes Metcalfe doesn't have a stinkin thing to do in life. No charge...
Definitely a gamble responding in that manner, but it's the sort of thing that's gold if and when it works out. It could have easily gone the other way.
Load More Replies... Both gentleman missed their true calling! Hallmark? Children's literature? Someone should recognize their talents.
Comedy writers some producer needs to drop everything an get those two working on the next comedy blockbuster
Load More Replies... I think Rob is wonderful and these two guys are vrry entertaining. This world is full of s**t heads so a laugh or two is so refreshing! Laugh on guys, and by all means, please share!
Excellent! It's nice to see a sense of humor (from both sides) instead of what's become the norm (hateful words/threats, as if something horrible were done on purpose).
Hilarious had me laughing all the way through. Even had to read it again. Well done Rob for excellent customer care and a brilliant sense of humour and that goes equally for Wes too. :)
By avoiding the "Standard Response", Rob has likely guaranteed that this customer is a long term customer, if not a customer for life. Way to go, Rob. There should be more like you, and more companies should realize they NEED employees like you.
I had a caterpillar in my tesco bought spanish peppers...We named him pedro the potential butterfly. He was alive..just cold
Awesome! That and the Amazon CS Thor/Odin exchange prove CS always goes better without those awful scripts.
I have many earthworms in my flower beds and garden. My granddaughter keeps finding dead, slightly dried worms on the patio or walks. She's scared to pick them up. I show her it's ok and we are sad that they wandered onto the hot pavement and died, no longer able to do their fine work in the gardens.
Cruel humor at the expense of such a noble animal. Worms suffocating to death while being shrink wrapped is NOT funny you guys. You shouldn't joke like this. I'm actually really disgusted you all think this is so hilarious. What if YOUR CHILD were suffocating in that shrink wrapped cucumber? Savages. My heart weeps for all of you.
I'm not sure I understand the customer's original point. Did he want his money back or did he just want to notify the company that a worm was in his cucumber?
Rob did great job, the most wanted CS alive! Can't stop smiling. ^^
"don't let me get legal on your asses?" Seriously? The worm shows that maybe your produce wasn't grown in pesticides. How exactly was he going to get legal on Tesco's asses?
You know they are having fun with this, right Deanna? Just checking.
Load More Replies... Thank you to William, the worm that turned & ended up where he didn't expect!
I definitely recommend quitting your day job. to those who get that phrase congrats, you get a cookie.
I think a National Holiday should be proclaimed in honor of William. Maybe even rename a street after him with a memorial placed at the center traffic circle!
You die twice; physically, and then again the last time someone mentions your name. Goodbye William.
The customer service rep recognized a person with a wonderful sense of humor. I love this. There is a time when compensation isn't as important as notifying the company, although it did appear that the customer eventually required more than humor.
The exchanges are brilliant and customer service fantastic! On a separate note though, supermarkets really should stop wrapping every thing in cling film. Surely a whole cucumber need not be wrapped in plastic! Plastic consumption must be reduced to the bare minimum to save the ocean life.
I think the exchanges are brilliant and customer service fantastic! On a different note though, supermarkets really should stop wrapping every thing in cling wrap. Surely a whole cucumber doesn't need to be wrapped in plastic. Plastic usage needs to be reduced to the bare minimum to save lives in the ocean.
ok am I the only one who wanted to see the last letter to William and the amount of the gift card???? hahahah
I think the real question here is, why the hell are we shrink wrapping cucumbers? ????
Some people believe it's more sanitary. I'm with you.
Load More Replies... Absolutely fabulous exchange. I'm sure somewhere in worm heaven, William is wiggling with pride!
there was a worm willie got caught up in silly plastic bag to which had been warned keep out of them now youve been harmed so sorry but a lesson learned listen well to those who know what will happen if you dont know
So... Is everyone going to ignore the fact that there was a worm on the cucumber?
They make time. We are all on our devices doing nothing at some point in the day. They just use their time wisely and made many many people smile with this. You rock Rob.
Load More Replies... My opinion is that Wes Metcalfe doesn't have a stinkin thing to do in life. No charge...
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