Anyone who's ever worked in the food service industry is bound to have met one of these—an extremely rude customer who shouldn't be allowed back into the restaurant. Or to order food ever again! The sad part is, rude customers aren't even that rare.
They're pretty darn common and make the lives of waiters, restaurant employees, and baristas a waking nightmare. Bored Panda wanted to show you some of the things service industry personnel have been through with rude customers, so we collected some of the best posts by servers from all over the net. As you scroll down, upvote the posts that made you feel for these workers, and be sure to leave us a comment with your own experiences serving food in the comment section. Would you like fries with that?
Alexander Kjerulf, the founder and Chief Happiness Officer of ‘Woohoo inc.' told Bored Panda that if your workplace is causing you to forget that you're a human being who's worthy of care and humane treatment, you shouldn't work there anymore. "Quit, and find a better place to work, where they actually care about their staff," he told Bored Panda. "And quit sooner rather than later. The longer you stay, the more they will grind you down until you lose all the energy and optimism you need to move on and find a better job."
Alexander actually made an entire video about quitting a bad job. Meanwhile, you'll find the rest of the insights that he shared with us below. Anyone who's working in the service industry, whether you're a server, a cook, or a manager, should have a read.
This post may include affiliate links.
Math Is Hard
That's how stupid these people are and they can't even see it. So full up with their own sense of self-worth and so tragically lacking in any form of sense. Common or otherwise.
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I'm so embarrassed- this is my current area (town) Super ultra conservative, non mask wearing, MAGA loving idiots.
I mean, that's nice your principles don't let you take extra change. Or your inability to count.
I went through a Burger King drive thru once. My bill was about $5 and some change. When I got to the window and paid, I handed the cashier $10.00...........he handed me my change and slammed the window shut. I counted my change. $15.78 cents. Ok, they are PAYING customers to eat their food apparently. I drove on to the next window, took my burger and left.
Next time at PTA someone suggests making math optional, I am showing them this.
First of all this lady is Maron and can not do math. Second if it was in the area that I live many restuarants pass on the fee from credit card company to the person using card so it would cost her even more. And finally do people not realize that wait staff has to pay taxes(a certain percent of the total cost of the bill) that the government thinks that wait staff will be tipped even if they do not get a tip at all. So it actually cost this person to wait on you when you don't leave s tip because gov. Assumes you got that tip and wait staff taxed on that.
i've had custumers with bad math thinking i was scamming them when i was actually charging them less cuz i didn't wanna end their change with .95 for example lol
People like this deserve to be slapped until they are left unconscious !
Has this Beth person heard of a certain mathematical property called 'rounding'? Because I don't think so.
She didn't charge you the twenty cents otherwise your change would've been 52.80. Too quick to complain!!!
I heard of this interaction before, I’ve always wondered how the lady felt after knowing (if she did) she lost out on $
Wow turned down an extra 80 cents if I'm doing that right its morning and I'm tired
Who tf cares even if you did get not enough back, it's basically just a little extra in the tip.
Did you just admit that you would tip under $3 on an almost $50 tab?? Pretty sure "not a big tipper" is a bit of an understatement there buddy...
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I'm American, but grew up and went to school all over the world in schools largely using the European educational system. Things that taught me: 1- morons are everywhere. 2-arrogant and patronizing people are also everywhere. If you have any questions as to what you and this lady have in common, look up: "Illusory Superiority" and the "Dunning-Kruger Effect"
Load More Replies...I Can’t Believe People Can Be This Stupid
Left On My Co-Workers Table
Alexander was upfront that employees should expect and demand support from their managers. "I know that it's common for restaurants to treat their customers like kings and their employees [badly], but that doesn't mean it's OK," he said.
"99% of people are nice, but the occasional rude client is unavoidable," Alexander from 'Woohoo inc.' said that there's no avoiding rudeness in the long run. "You can learn tricks to deal with them, and that's great, but no one should have to put up with mistreatment."
For Alexander, working in the service industry doesn't mean that others can walk all over you. "Having a service job does not mean that other people get to demean you or belittle you and managers must be willing to step in and protect employees' dignity and mental health."
Latina Waitress Received Racist Note Instead Of Tip
This Was Posted In A Restaurant Group
A Group Of Kids Filled It Up And The Parents Shouted At Customers Attempting To Complain
Tipping's either a sore subject or a complete non-problem depending on where you live. In the United States, for example, tipping at a restaurant or a cafe is nearly ubiquitous. You're bound to get some weird glances and questions if you refuse to tip or if you don't tip enough.
Decades Of "The Customer Is Always Right" Has Created The Most Entitled Idiots In Human History
We should get rid of that whole customer is always right attitude. It's not ok. It never was.
A Feeble Attempt To Get Out Of Tipping
My Cousin Just Posted This On Facebook. She Is A Waitress At Outback And This Was Left Behind
I'll be frank. The US tipping system… is a bit weird. It's on the same plane of existence as not posting the full price of a meal or a product with the tax included. However weird forced tipping might be (and how it essentially makes customers, not the employers, pay a large chunk of the workers' wages), it doesn't change the fact that it's a cultural thing in the States. You just do it.
My Aunt And Her Friend Took Me To Dinner. These 10 Lovely People Sat Next To Us, And Didn't Even Leave A Tip!
The “Tip” My Friend Got
Seen On A Facebook Post On How People Should Tip Their Servers 20%
So not tipping someone or even poking fun at a server who expects a tip isn't the way to go. Sure, the entire system should be overhauled so that tipping isn't mandatory, but until that utopian moment, we're stuck with what we have.
You Can Just Picture The Trashiness From This Customer
Wouldn’t Let Him Underage Drink So He Didn’t Tip
What My Coworker Was Given Tonight
Rudeness, however, isn't just linked to tips. Customers from hell find all sorts of ways to belittle servers. From namecalling and ‘flirting' to acting like spoiled, entitled children (no offense to spoiled and entitled kids). However, employees shouldn't rise to the provocations while also protecting their own dignity.
Please Don’t Leave Fake Tips I’m Trying To Go To College
My Friend Waited On Two Underage Kids Who Tried To Order Drinks. Stiffing Servers Has Always Made Someone A Bad Person, But During A Pandemic When Benefits Have Run Out And Restaurant Employees Are Struggling More Than They Already Did? Despicable
Again, I call bullshit on these asshats trying to say they'd be leaving a massive tip, otherwise. These POS would never leave huge tips.
Worst Tip Ever
Earlier, I'd had a chat with Alexander from ‘Woohoo inc.' about what people should do when dealing with rude customers. “Keep your cool and remember that whatever abuse they're giving you is no reflection on you as a person,” he said.
Displaying Your Bare Feet In A Restaurant
This Family Let Their Kid Crawl All Over The Restaurant Floor, Nearly Tripping Several Servers
They should be charged with child endangerment, and criminal stupidity.
Smoking In A Non-Smoking Restaurant Because You Do What You Have To
“That customer doesn't even know you, so there's no way it could be you. But on the other hand, don't be subservient. Don't be afraid to stand up for yourself and tell customers that abuse is not tolerated. And if it persists, hand them over to a manager as soon as you can and let them deal with it,” Alexander explained how we should deal with problematic people. It's all about striking a balance between being professional and having a spine.
However, Alexander pointed out that not all customers who behave badly are bad people in and of themselves. There's a bit of nuance there! “It can be a good person having a bad day and that's why they're acting out.”
Stop Tipping And These Folks Will Land Better Jobs
My Sister Got This While Waiting Tables
At Least He Used The Proper Form Of "You're"
Though that doesn't change the fact that some customers really are rude because they thrive on it and know that being bullies works (sometimes). “The sad truth is that some customers act this way because they've learned that it works and will get them discounts or preferential treatment,” Alexander, the Chief Happiness Officer at ‘Woohoo inc.' said.
Someone Keeps Stealing The Tip Jar At My Local Donut Shop
"Why I Have Not Tipped!!!"
From My Friends’ Server Group. This Was Given By A 6 Top Instead Of A Tip
You never know when someone is doing the best they can. You also don't know if they've been trained to be more hands off. You may wind up taking it out on the wrong person
What's more, Alexander added that rather than thinking that the customer is always right, we should go for something more down-to-earth like “be nice.” Or at least avoiding being rude. Of course, this goes for customers and employees alike! “Whenever I'm a customer anywhere, I always try to be kind and positive to the staff—even when occasionally I have to complain about something. It's literally the least I can do.”
Guy Left A Negative Tip To Subtract From The Total After Calling The Restaurant While Inside To Rush His Order
A Customer Decided To Tip Their Server Like This
Your Tip Is That Because Of Me, You Still Have Yuor Fredom™
When they put their own lives on the line for their country (not just their social lives in following their partners around their posts) then they can have the military discount. It's so old fashioned to define your own status by your partners job, let alone expect a discount from it.
Note: this post originally had 51 images. It’s been shortened to the top 30 images based on user votes.
We'd love to hear your stories about the rude customers you've had to deal with, dear Pandas. What's your go-to strategy for somebody who's acting entitled and ruining your day? Do you stay professional and diplomatic all the time or do you confront them when they've overstepped your boundaries? Let us know what you think below.
The tipping culture in the states is so messed up, not only because its completely unethical for places to pay so little that they rely on tips so heavily, but it gives douchebags a platform to try and belittle and offend others to boost their own misguided ego
Correct. The customer chooses whether they want to pay for something they already received. The system is based entirely on the ethics of semi-anonymous individuals, and places the risk purely on the employee, not the business.
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Yes but also it's more than just that. Even in places where you get paid by the hour people still let you get treated like dirt and won't stick up for you or let you stick up for yourself.
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America really needs to fix their wages issue. Relying on tips must be extremely stressful on what is already a very hard job.
Indeed. It CAN be proliferous, whilst establishing YOUR own clientele/customer base, however. Thirty years, and it got me my PhD. I've been SO out of the 'serving' industry for the last 10 years, thank the Heavens!! (Or whatever/whomever you believe in!!)
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Rude customers are everywhere, but being angry at customers who don't tip is really just an American issue. If tipping is optional, then the waiters have no grounds to complain if someone doesn't tip. If tipping is compulsory, then add 20% onto all prices, and tell customers that is the price they must pay. I would never want to pay more money than I have to for something. If a meal costs $10, then why pay $12? American restaurants should just scrap tipping, and pay workers a living wage.
It can't be that hard, when 20% is expected for wait staff, to automatically put it on the bill? In Germany, the tip is usually paid in addition - voluntarily and without any obligation.
Every state is different. I agree it sucks for the workers. There will always be people who scream "'MURICA IS DIFFERENT AND WE DO WHAT WE WANT!"
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we need to go to the EU system where all restaurant staff are paid a living wage.
There was a woman in my area who realised her dream by opening a lovely little cake shop and cafeteria down by the lakeside in a prime position. She envisioned it as a nice place where young mothers could meet up for a chat over coffee and cupcakes. What actually happened instead was that mothers did indeed show up... with pre-packed food for their kids rather than buying anything and left crusts and other scraps all over the place, used the cafe tables to change nappies and left the soiled remains behind, and let their toddlers run around trashing the joint to their heart's content, over the protests of the poor harassed cafe staff. The place ended up being shut down in a matter of months, and never reopened. This is why we can't have nice things.
Some people are absolute trash. I feel bad for that woman. I worked in retail for many years and there were a few times a parent left their baby’s dirty diaper on a stack of clean folded clothes and a ton who let their kids run wild around the store destroying the tables and climbing on them.
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Pay people a wage they can live on. Tips SHOULD be optional. Then they'd be. And still, even in countries with a sufficient minimum wage, people regularly tip. Decent people at least - I'd be ashamed if I didn't at least roughly 10%. Also applies to things like Delivery Hero, they exploit their drivers - tip them in cash. I do every time, usually silent, because the driver's app has access to the microphone, which may also raise some legal questions...
America, please start pushing for a minimum wage for everybody so that no one has to depend on others to live. I don't know how your political system works but surely there must be a campaign about this already? In the UK if enough people sign a petition the issue must be debated in parliament
Most of these come from a cultural issue that's becoming a problem. The fact that you are expected to make up for the waiter's salary is ridiculous. Tips are optional in most countries. Also, the fact that clients are entitled, rude and just plain uneducated is a direct consequence of that "customer is always right" crap. As someone who has worked in the service industry for years, at least where I live, there are rules. Basic guidelines for proper behavior. For staff and for customers, and it's rather common for people to get banned if they cause too much trouble or leave a mess. And... I won't get into the pandemic protocols, but really, wtf is with them being "optional"? Even in less developed countries, pandemic guidelines are for everyone, and if you don't comply, you get a fine, at the least.
I always tip a minimum 20% but usually more than that. But if you never smile, never come back to the table after you bring the food, never refill you won't get 20%. I always leave something but that something is always up to the waitress/waiter. Since I understand I try never to be mean or hateful.
Dear Americans. In Europe waiters are tipped for good service. They have basic salary. Holiday and sick leave entitlement. Work ethics. You have capitalism. If I would ever go to US, I don't think I would tip anyone. Pay people in catering and hospitality decent wages, they feed you!
I never understood tipping. Especially when it's seen as a must. You never tip any service worker, you dont give tips to bus drivers, teachers, shop assistants, doctors or anyone except waiters, really. I do get it that the wage is not great but in the end its their choice to work there and if their wage is not enough and they must rely on begging for tips, they can always leave. I usually do tip when the service is especially good, but I hate it when the waiters automatically assume Im gonna give them a tip.
you people who won't leave tips are sub-human. The waitstaff can't afford to pay the bills & feed their kids on what they get. Show a little kindness and consideration for nice people who are just trying to help you.
Tip is not something that should be just given automatically. Tip is for good service. If the waiter is rude, i will not give him any tip no matter how many kids they have.
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I am curious. Is it illegal for restaurants to include a X% service charge to the bill for their staff? This is what a lot of Asian countries do. The staff earn their hourly or daily rate on top of the prorated service fee at the end of the month.
Ugh, this whole post (the original one, not people's comments here) is just reminding me why I want to live in the woods, with only animals as neighbors. The ignorance, the self-entitlement, the hatred... sometimes seems there just aren't enough good people out there to balance out all the bad.
I am so glad that I don't eat out that often. I prefer to cook my own food.
There should be a universal asshole tax to cover people like this.
I would prefer if the tip were just built into the prices on the menu. It doesn’t seem right that a patron can just decide not to tip when the waitstaff count on that as their wages
Well usually I don't have a problem with tipping if the server is not racist or has an attitude. However, I never leave without leaving a tip which would not be larger than 10% of my bill. If I am leaving the premises happy I will even tip 50% of my bill. Also I think the tipping system is f*****g ridiculous cause the servers have to rely on it
I am a person that will tip higher than normal when the service is outstanding. I have also left a smaller tip for very rude,disrespectful servers. These people that leave very horrible notes on tabs are just miserable people and don't let that deter you of your work. Just do the best you can and u will be rewarded someday. I am still waiting for that special server one day and they will get a OMG tip from me!
Yeah, the whole tipping thing sucks and might not be right, but it you don't have to be a lowlife d**k about it. If you're that much against tipping, don't go out to eat. Pretty simple..
I was a bartender for years and I rarely had a bad tipper. After a while you can tell before the people even sit down what kind of tip they'll leave or if they'll give you a hard time. I was rarely surprised or wrong. I think it's the air of arrogance that surrounds the entitled ones. In my experience the bikers were the best tippers and the rich people were the worst. I worked at a sports bar the same time I worked at a high end martini bar and I always always always made a ton more money at the sports bars.
People are frigging disgusting. Yes they should earn more, but people should not be asshats too. Even if my service is horrible I'll still tip. May not be much but I'll tip. You go to a restaurant and are served you don't do s**t but sit there and stuff your face, and you can't tip? GTFO
First, try paying your staff a proper wage. Secondly, all the tips with fake money... call the police and report the customer for theft of services and knowingly passing counterfeit money. Paying a tip is paying for services in a literal sense, so it becomes a criminal act to pass the fakes
I get what you’re saying but I don’t know if that would work since tipping is optional. If they left that fake money to pay for their meal total then yes they could get in trouble for that. Not tipping a server is pretty shitty I agree and these people are all assholes.
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tips are literally MANDATORY in the states, as the staff isn't given anywhere near enough to live off of. unfortunately, mutual cheapskate-isim also comes into play.
I tip all the time. The two guys that did my carpets today got a $20 tip for their work (in addition to their fee of course).
Extraordinarily rude behavior needs to be called out. It would help improve the behavior of these buffoons or encourage them to eat at home where they belong. It's simple, if you can't afford to leave a decent tip, then stay home or buy fast food. Also, a worldwide "Manners Matter" campaign would help us all.
If she expects monetary compensation for regulary sleeping with another person doesn't that make her a sugar babe/prostitute?
You have to remember, while reading these, that these views are ONLY from the wait staff side. Anyone thats been to fast food places or restaurants to eat, knows there are PLENTY of wait staff that are bastards and jackasses! I've had plenty of them fired too, for being the douchebags they are!!! Just take into account...........did the wait person deserve it?
The tipping culture in the states is so messed up, not only because its completely unethical for places to pay so little that they rely on tips so heavily, but it gives douchebags a platform to try and belittle and offend others to boost their own misguided ego
Correct. The customer chooses whether they want to pay for something they already received. The system is based entirely on the ethics of semi-anonymous individuals, and places the risk purely on the employee, not the business.
Load More Replies... Yes but also it's more than just that. Even in places where you get paid by the hour people still let you get treated like dirt and won't stick up for you or let you stick up for yourself.
Load More Replies... America really needs to fix their wages issue. Relying on tips must be extremely stressful on what is already a very hard job.
Indeed. It CAN be proliferous, whilst establishing YOUR own clientele/customer base, however. Thirty years, and it got me my PhD. I've been SO out of the 'serving' industry for the last 10 years, thank the Heavens!! (Or whatever/whomever you believe in!!)
Load More Replies... Rude customers are everywhere, but being angry at customers who don't tip is really just an American issue. If tipping is optional, then the waiters have no grounds to complain if someone doesn't tip. If tipping is compulsory, then add 20% onto all prices, and tell customers that is the price they must pay. I would never want to pay more money than I have to for something. If a meal costs $10, then why pay $12? American restaurants should just scrap tipping, and pay workers a living wage.
It can't be that hard, when 20% is expected for wait staff, to automatically put it on the bill? In Germany, the tip is usually paid in addition - voluntarily and without any obligation.
Every state is different. I agree it sucks for the workers. There will always be people who scream "'MURICA IS DIFFERENT AND WE DO WHAT WE WANT!"
Load More Replies... we need to go to the EU system where all restaurant staff are paid a living wage.
There was a woman in my area who realised her dream by opening a lovely little cake shop and cafeteria down by the lakeside in a prime position. She envisioned it as a nice place where young mothers could meet up for a chat over coffee and cupcakes. What actually happened instead was that mothers did indeed show up... with pre-packed food for their kids rather than buying anything and left crusts and other scraps all over the place, used the cafe tables to change nappies and left the soiled remains behind, and let their toddlers run around trashing the joint to their heart's content, over the protests of the poor harassed cafe staff. The place ended up being shut down in a matter of months, and never reopened. This is why we can't have nice things.
Some people are absolute trash. I feel bad for that woman. I worked in retail for many years and there were a few times a parent left their baby’s dirty diaper on a stack of clean folded clothes and a ton who let their kids run wild around the store destroying the tables and climbing on them.
Load More Replies... Pay people a wage they can live on. Tips SHOULD be optional. Then they'd be. And still, even in countries with a sufficient minimum wage, people regularly tip. Decent people at least - I'd be ashamed if I didn't at least roughly 10%. Also applies to things like Delivery Hero, they exploit their drivers - tip them in cash. I do every time, usually silent, because the driver's app has access to the microphone, which may also raise some legal questions...
America, please start pushing for a minimum wage for everybody so that no one has to depend on others to live. I don't know how your political system works but surely there must be a campaign about this already? In the UK if enough people sign a petition the issue must be debated in parliament
Most of these come from a cultural issue that's becoming a problem. The fact that you are expected to make up for the waiter's salary is ridiculous. Tips are optional in most countries. Also, the fact that clients are entitled, rude and just plain uneducated is a direct consequence of that "customer is always right" crap. As someone who has worked in the service industry for years, at least where I live, there are rules. Basic guidelines for proper behavior. For staff and for customers, and it's rather common for people to get banned if they cause too much trouble or leave a mess. And... I won't get into the pandemic protocols, but really, wtf is with them being "optional"? Even in less developed countries, pandemic guidelines are for everyone, and if you don't comply, you get a fine, at the least.
I always tip a minimum 20% but usually more than that. But if you never smile, never come back to the table after you bring the food, never refill you won't get 20%. I always leave something but that something is always up to the waitress/waiter. Since I understand I try never to be mean or hateful.
Dear Americans. In Europe waiters are tipped for good service. They have basic salary. Holiday and sick leave entitlement. Work ethics. You have capitalism. If I would ever go to US, I don't think I would tip anyone. Pay people in catering and hospitality decent wages, they feed you!
I never understood tipping. Especially when it's seen as a must. You never tip any service worker, you dont give tips to bus drivers, teachers, shop assistants, doctors or anyone except waiters, really. I do get it that the wage is not great but in the end its their choice to work there and if their wage is not enough and they must rely on begging for tips, they can always leave. I usually do tip when the service is especially good, but I hate it when the waiters automatically assume Im gonna give them a tip.
you people who won't leave tips are sub-human. The waitstaff can't afford to pay the bills & feed their kids on what they get. Show a little kindness and consideration for nice people who are just trying to help you.
Tip is not something that should be just given automatically. Tip is for good service. If the waiter is rude, i will not give him any tip no matter how many kids they have.
Load More Replies... I am curious. Is it illegal for restaurants to include a X% service charge to the bill for their staff? This is what a lot of Asian countries do. The staff earn their hourly or daily rate on top of the prorated service fee at the end of the month.
Ugh, this whole post (the original one, not people's comments here) is just reminding me why I want to live in the woods, with only animals as neighbors. The ignorance, the self-entitlement, the hatred... sometimes seems there just aren't enough good people out there to balance out all the bad.
I am so glad that I don't eat out that often. I prefer to cook my own food.
There should be a universal asshole tax to cover people like this.
I would prefer if the tip were just built into the prices on the menu. It doesn’t seem right that a patron can just decide not to tip when the waitstaff count on that as their wages
Well usually I don't have a problem with tipping if the server is not racist or has an attitude. However, I never leave without leaving a tip which would not be larger than 10% of my bill. If I am leaving the premises happy I will even tip 50% of my bill. Also I think the tipping system is f*****g ridiculous cause the servers have to rely on it
I am a person that will tip higher than normal when the service is outstanding. I have also left a smaller tip for very rude,disrespectful servers. These people that leave very horrible notes on tabs are just miserable people and don't let that deter you of your work. Just do the best you can and u will be rewarded someday. I am still waiting for that special server one day and they will get a OMG tip from me!
Yeah, the whole tipping thing sucks and might not be right, but it you don't have to be a lowlife d**k about it. If you're that much against tipping, don't go out to eat. Pretty simple..
I was a bartender for years and I rarely had a bad tipper. After a while you can tell before the people even sit down what kind of tip they'll leave or if they'll give you a hard time. I was rarely surprised or wrong. I think it's the air of arrogance that surrounds the entitled ones. In my experience the bikers were the best tippers and the rich people were the worst. I worked at a sports bar the same time I worked at a high end martini bar and I always always always made a ton more money at the sports bars.
People are frigging disgusting. Yes they should earn more, but people should not be asshats too. Even if my service is horrible I'll still tip. May not be much but I'll tip. You go to a restaurant and are served you don't do s**t but sit there and stuff your face, and you can't tip? GTFO
First, try paying your staff a proper wage. Secondly, all the tips with fake money... call the police and report the customer for theft of services and knowingly passing counterfeit money. Paying a tip is paying for services in a literal sense, so it becomes a criminal act to pass the fakes
I get what you’re saying but I don’t know if that would work since tipping is optional. If they left that fake money to pay for their meal total then yes they could get in trouble for that. Not tipping a server is pretty shitty I agree and these people are all assholes.
Load More Replies... tips are literally MANDATORY in the states, as the staff isn't given anywhere near enough to live off of. unfortunately, mutual cheapskate-isim also comes into play.
I tip all the time. The two guys that did my carpets today got a $20 tip for their work (in addition to their fee of course).
Extraordinarily rude behavior needs to be called out. It would help improve the behavior of these buffoons or encourage them to eat at home where they belong. It's simple, if you can't afford to leave a decent tip, then stay home or buy fast food. Also, a worldwide "Manners Matter" campaign would help us all.
If she expects monetary compensation for regulary sleeping with another person doesn't that make her a sugar babe/prostitute?
You have to remember, while reading these, that these views are ONLY from the wait staff side. Anyone thats been to fast food places or restaurants to eat, knows there are PLENTY of wait staff that are bastards and jackasses! I've had plenty of them fired too, for being the douchebags they are!!! Just take into account...........did the wait person deserve it?
