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Customer Feels Guilty For Getting A Cashier Fired After She Cut Up Their ID, People On The Internet Say She Had It Coming

Customer Feels Guilty For Getting A Cashier Fired After She Cut Up Their ID, People On The Internet Say She Had It Coming

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Good customer service is something you barely notice because it’s so smooth and unintrusive. It’s only later that you fully appreciate just how professional it really was. But bad service? That’s the kind of thing you call out and later gossip about with your coworkers.

Reddit user Sensitive_Positive37 shared their run-in with a less-than-friendly cashier at a local grocery store. She didn’t believe that the redditor’s driver’s license was real because it was an American one while they admitted that they were a foreigner. This led to a dramatic moment where the employee destroyed the ID card… and later went on to get fired.

Even though nobody should have their belongings destroyed, Sensitive_Positive37 still felt guilty about the result. Do you think they did the right thing by asking to speak to the cashier’s manager, dear Pandas? How would you have diffused the situation before it got out of hand? Read the full story and give your verdict below.

A cashier ended up getting fired for acting very unprofessionally towards a customer who was from a foreign country

Image credits: Midnight Believer (not the actual photo)

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Image credits: Sensitive_Positive37

Reddit overwhelmingly said that Sensitive_Positive37 wasn’t wrong to have gotten the cashier fired, even if they simply wanted to file a complaint with their higher-up. It was the employee’s attitude, assumptions, and rash actions that led to her losing her job, not the fact that somebody called her out on her behavior.

Good service partly relies on common sense (i.e. don’t randomly start cutting people’s ID cards in half) and partly on getting proper training. Not every employee has enough experience on the job to know how to deal with rare situations with customers, so getting some guidance prior to this can help them solve the issues instead of making them worse.

This entire situation could have been avoided had the cashier been a bit more open-minded, a tad less suspicious, and maybe even humble enough to talk to her manager first.

Nobody’s denying that some people use fake ID cards. However, to accuse somebody of having a fake document because they weren’t born in the US just shows the inherent prejudice some people have.

The employees who do well in retail—as well as in any other area, to be honest—are the ones that go the extra mile to help their customers. That doesn’t mean treating everyone like a king (we know there are plenty of rude and entitled customers, too), but it does mean always being professional and treating others with the respect that you expect to see from them.

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A genuine smile here, a kind word there, and a willingness to solve problems make all the difference. Just remember to leave your scissors in the break room.

Most redditors agreed that the original poster of the story did nothing wrong by speaking to the cashier’s manager

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Hey pandas, what do you think?
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livlisbon84 avatar
Olivia Lisbon
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I had something similar happen once in the UK. This was all before the internet was widely available, I doubt it would happen today. I lived in the UK for years, and then moved to Belgium. We still went back for holidays and stuff, and I was at a supermarket buying, amongst other things, a bottle of wine. The cashier asked for my ID, and I gave her my (Belgian) driver’s license. She looked at it weirdly for a minute or two, then laughed and gave it back, going “Nice try.” I was slightly confused at this point, so I asked what she meant. She insisted it was fake, and that she’d never heard of Belgium. I insisted that not only was Belgium a real place, it wasn’t even that far away. She said she’d check with her manager. Manager comes over, looks at my ID, and also laughs. “If you’re going to make a fake ID, love, try not making up a fictional country!” Baffling. I went to another store where, amazingly, they agreed Belgium was a real place and I wasn’t going insane.

sweetangelce04 avatar
CatWoman312
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I’m American the country of ignorance and I’ve heard of Belgium. Belgium waffles? Beer? Chocolate? Do they live under a rock?

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florapolvado avatar
Catlady6000
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Sincere question, isn't it illegal to destroy a government issued ID and thus a federal offense? I know it is illegal to photo copy. Even if it's not, she did destroy private property, so at minimum a misdemeanor, if OP really wanted to push it.

davenyc88 avatar
Dave P
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yes, in the US this is a felony, if they think it is fake they can confiscate it until the police arrive, but only under very limited circumstances. This woman committed a felony.

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laurencaswell4 avatar
Lauren Caswell
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

She should have referred to the manager, not taken it upon herself to act as an official of the law. Cutting up an id is way different than withholding a money card at the request of the bank. She was clearly in the wrong. I wonder if it was the legal complications of her actions that had the store take it seriously and fire her. But quite clearly NTA, like most (not all) of these AITA things

Load More Comments
livlisbon84 avatar
Olivia Lisbon
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I had something similar happen once in the UK. This was all before the internet was widely available, I doubt it would happen today. I lived in the UK for years, and then moved to Belgium. We still went back for holidays and stuff, and I was at a supermarket buying, amongst other things, a bottle of wine. The cashier asked for my ID, and I gave her my (Belgian) driver’s license. She looked at it weirdly for a minute or two, then laughed and gave it back, going “Nice try.” I was slightly confused at this point, so I asked what she meant. She insisted it was fake, and that she’d never heard of Belgium. I insisted that not only was Belgium a real place, it wasn’t even that far away. She said she’d check with her manager. Manager comes over, looks at my ID, and also laughs. “If you’re going to make a fake ID, love, try not making up a fictional country!” Baffling. I went to another store where, amazingly, they agreed Belgium was a real place and I wasn’t going insane.

sweetangelce04 avatar
CatWoman312
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I’m American the country of ignorance and I’ve heard of Belgium. Belgium waffles? Beer? Chocolate? Do they live under a rock?

Load More Replies...
florapolvado avatar
Catlady6000
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Sincere question, isn't it illegal to destroy a government issued ID and thus a federal offense? I know it is illegal to photo copy. Even if it's not, she did destroy private property, so at minimum a misdemeanor, if OP really wanted to push it.

davenyc88 avatar
Dave P
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yes, in the US this is a felony, if they think it is fake they can confiscate it until the police arrive, but only under very limited circumstances. This woman committed a felony.

Load More Replies...
laurencaswell4 avatar
Lauren Caswell
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

She should have referred to the manager, not taken it upon herself to act as an official of the law. Cutting up an id is way different than withholding a money card at the request of the bank. She was clearly in the wrong. I wonder if it was the legal complications of her actions that had the store take it seriously and fire her. But quite clearly NTA, like most (not all) of these AITA things

Load More Comments
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