Owner Tired Of Rude Customers Puts Up Genius Bar Sign To Teach Them A Lesson, And It Works Instantly
Roanoke coffee shop owner Austin Simms was fed up with rude customers so he decided to do something about it.
“I decided because I need to solve all the injustices of the world to start charging more for people who didn’t take the time to say hello and connect and realize we’re all people behind the counter,” Simms told WDBJ. So he put up a sign in front of his coffee shop indicating their new pricing policy. To his surprise, the sign went viral with a bunch of cameras showing up and it ended up in the newspaper! Keep on scrolling to check it out.
(h/t)
Coffee shop owner Austin Simms was fed up with rude customers so he decided to do something about it
“I decided <…> to start charging more for people who didn’t take the time to say hello and connect and realize we’re all people behind the counter,” Simms said
So he put up a sign in front of his coffee shop indicating their new pricing policy
The sign went viral with a bunch of positive responses
Watch this video for more about the viral sign:
5.3Mviews
Share on FacebookI'm with the person who said $10 if you're talking on the phone while oderibg
I know places where people on the phone are sent to the back of the line if they try to order and babble at the same time. It's amazing how fast that learning curve happens.
Load More Replies...Outstanding! It helps promote civility, this should be applied everywhere. However, this does not "solve all the injustices of the world". For that, you need to wear a suit with a big "S" on it. ;D
The best part of politeness - it is free. It costs nothing. Your please, your thank could actually save a life, literally. Have an awesome day further. :-)
Load More Replies..."Please" and "thank you" should be automatic. Mom drummed good manners into me and my brother, and we have done the same with our kids. When my son was in high school, he told me that he ordered a coffee from the student cafe, and the girl behind the counter said, "You're the first person who's said 'please' all day!"
ImfromAlabama...if I didn't use my manners I got spanked.....yes ma'am and yes sir we're for everyone.....even total strangers.....
Load More Replies...Veeeery old. Some café in Italy did this 4 years ago and I'm not even sure if they started it.
Load More Replies...You're clearly not going to get a discount with that attitude.
Load More Replies...I love the concept, but I don't know why, I would feel weird asking "Hello, one small coffee please" because even if it's my usual way to order a coffee, it would feel like I'm trying to get it cheaper :))
Yeah, I am more introvert than not, and I don't get this. I worked customer service before and the nicest people I thought were the briefest. People that laid on the chitchat, thank yous and pleases just kind of seemed cheasy to me and insincere anyways. And now, I probably say 'small coffee' more often than some long pleasantry, but I think it is nice and I usually say it with a smile (at least I think I do). In this case, the 'please' I think is a given, if I say it, I probably mean it short for 'I've been standing here for three minutes trying to get your attention, so PLEASE can I get a coffee!?). I think politeness is important, but in a quick-service-customer relationship, all that I think is needed is a couple 'thank-yous' when you get your order. All I think is necessary is Customer: "coffee please" Cashier: "1.50" (cashier handles money, go grabs my coffee) Cashier "thank you", customer "thank you". Anything beyond that is just irritating.
Load More Replies...And for those of us who struggle with dealing with people in a face to face situation? As HFA, this sort of sign is more likely to make me take my business elsewhere. Some days, the manners my mother instilled in me have to take second place to having the energy to be able to say anything.
This is completely wrong. I am nice to people all the time but I still expect to pay what the coffee/tea is worth, not the special price for doing what everyone should do. People are sometimes arseholes, thats the way of the world. Everyone has to deal with them. You can't just charge whatever price you feel like and a different one for each person. People should be kind because that's the way they're supposed to be, NOT because of benefits they get. Also it opens it up for prejudices of other kinds.
but how to make them understand... ?? agree with ur point that just for benefits they may spit a word or respect .... but at-least they'd atleast say it ... instead of being rude or blunt. Sometimes forcing is necessary, especially when you want to teach good things to people
Load More Replies...Sadly, in the high school classroom I have to teach manners to my students.
Load More Replies...Also maybe the reason more people seem to be less "civil" or "friendly" is because they are constantly being judged by a bunch of whiny egotistical dipshits who try to tell them how to behave in order to make themselves feel less s****y. "Hey buddy! have a nice day and blow me!" No please or thank you necessary!
Depends on the culture, in some cities, small talk is considered rude, wasting the precious time of the very busy clerk who would prefer that people get right to the point so they can do their job. A good attitude and a smile is all that's needed to recognize and respect their humanity. I'm a Southerner who lived in NYC, the difference was stark, my Southern, polite ways were often interpreted as rude in NY, like opposite-land.
How is it bad manners to just order your coffee? The rude thing is forcing your customers to be artificially and unnecessarily cordial.
Punishing others for speaking in a way you don't find acceptable, sounds very authoritarian. Doesn't promote politeness, teaches that in order to get what you want you need to fake who you are/your behavior, this is manipulation. Can you really feel more connected to people if everyone gives you the same preprogrammed response to get the cheapest price? Why do you feel the need to connect to everyone, can't you respect others desire to just get a cup of coffee with minimal interaction, are you really that emotionally fragile? Do you understand that people have bad days, and tend to, to varying degrees project that onto others, even if they don't mean to, and you'll punish them for that, for the sake of your ego? You seem like a self-righteous narcissist. If you can set these rules, can a customer then negotiate discounts if and when you don't interact with them according to their ideals? Whats better a static price, or dealing with a commotion when you tell them they have to pay extra?
This isn't a "punishment." Rude people don't HAVE to go to this coffee shop. No business owes you or anyone else anything. It turns out for this particular coffee shop, "being nice" is part of your payment. If you aren't in the mood or don't have the energy to be nice, then GO TO A DIFFERENT STORE. You also don't understand the word "authoritarian," which means the use of force to impose one's will on others. There is no force here. The coffee shop doesn't owe you service and is not forcing you to be nice, as you are free to patronize another place. Frankly, if I owned this coffee shop, I would add a new line. "Coffee for Adam Khalil $1,000."
Load More Replies...I have a good relationship with the dude who makes my coffee, I don't have to order. When I get to the counter it's ready.
but I do say thank you and have a good day and we chat about random stuff.
Load More Replies...Cincinnati, OH, if wait staff says "please?" not correcting your manners. Means "Didn't get it, please repeat." So much better than "what?"
this wont help people with manners or to acknowledge there's a person behind the counter, no instead they will say it just to get the cheaper coffee with any actually care behind the words
Ok. You open a business to serve me coffee and pastries....I shouldn't have to be extra pleasant. There is a huge difference between being rude and neing assertive.
So this moron shop owner actually thinks that all the new "pleases" and "thank you's" are SINCERE and NOT motivated by saving money? What a dumbbell. No, your customers are NOT "connecting" with you, genius. They want to save money. GET A CLUE.
If I saw a sign like that, I'd think "Whatta insecure candyass needing attention" and simply walk down the street to another joint.
If the sign actually happened they would loose in court. It is no different then saying: Small Coffee for Black person $5, Small Coffee for Asian person $3, Small Coffee for White person $1.75, Small Coffee for anyone else (not available) ... or similar. It is discrimination and would easily be lost in a court room.
brilliant...yes... LEGAL? No.... It's a cool way to bring awareness but applying this is not legal. I shouldn't have to explain why.
How is it illegal? I've seen private business change prices every day for different people. They own the place they can do what they want. Worked in a place like that. Saw it with my own eyes.
Load More Replies...sometimes - other times it is an attempt to foist yourself on another person while using manners as a pretext
This is a perfect example of a culture of perpetual offendedness. I don't expect pleases and thank yous from strangers because that's insane
That's a good thing, though. If people all over the world copy it, maybe more people all over the world would be more polite. And I'm sure that you will agree that we in the United States need to work on our manners.
Load More Replies...To me, that is like trying to control people and how they respond to you. Perhaps it isn't someone's intent to be rude by how they greet you, it is just their personality. Not everybody is going to greet/order something the same way. I think this owner is going a little too far and posting his preferences for how he would like to be greeted, not taking into consideration people's differences. I would feel rather insulted if I was told how to greet/order my coffee!
This is stupid. If you insert hidden meaning or lack of it, into a phrase of only 2 words other than this person is ordering a small coffee, it is YOU who is a an idiot, not the one saying "small coffee".
The one getting offended at this are usually the ones who are getting charged $5 for their sour attitudes.
Load More Replies...Good thing I don't drink coffee... because I would not be going to this guy's place. I'm not there to "connect". He's got customer service backwards. Along with where to place a dollar sign in his prices.
"Customer service" does not mean people don't still deserve to be treated like humans. It takes one second, literally, to take a "please" onto your request.
Load More Replies...My Favorite customer/clerk pet peeve is..........when a customer say 'how are you " to the clerk - the clerk says fine but never ask how I/you are..........I then stand there quietly staring at the clerk........the clerk will so0n look at you and say.........what............. that's when I say guess you don't give a F*** how I'm doing..... that's when you get that embarrassed smile saying oh I'm sorry
Quite entitled and self centered... "Let's solve injustice with more injustice" People have their own lives and trouble to think about. Yes, you are A PERSON behind the counter but your customers are people too and to equate a regular/normal response with rudeness is childish behaviour. It makes no moral sense to charge ANYONE more money simply bacause they weren't impeccably polite with you... Everyone is human and they make mistakes and ALL have hardships in their own personal lives. It is however, SOMEWHAT understandable as he is quite young and may not have the proper concept of sonder yet. As well as being raised to be an entitled SJW... "Everything insults me and I need to fix everything wrong in the world".
So the person whose kid yelled at them this morning and is replaying that in their head over and over OR the the other one who is in a rush because their alarm just didn't happen to go off and needs to call in to work while ordering coffee should ignore all their problems and push that out of their head so your feelings aren't hurt??? That is irresponsible and rediculous to force that expectation onto anyone. But no, I am the one who's wrong. OF COURSE they absolutely should be charged more. Cuz f**k them right? They're horrible people anyway you know this beacause you know all... EXACTLY like every other kid before you has thought they knew everything... This makes you a hero, it makes you a superb and infailable human being... Good business and moral sense.
Load More Replies...It pretty sad when you have to bribe people in order for them to be polite.
Suggested additions: If your on the phone: $10 (others have suggested it granted) If you snap your fingers at us $20 If you yell, curse or otherwise act like a total a*s $100
It's a d**k move to do this and I'd up the ante by going in and being super polite and then after paying for my very cheap coffee I'd tell him he's an a*****e and to go f**k himself. Watch how fast that idea goes away
Load More Replies...Never happen in NYC. The longer the sentence, the longer the wait for others on the line. So in NY, the most polite statement is the shortest because you cut down the wait of others. You say, "Slice", for pizza, not "May I please have a slice of pizza?" A non New Yorker learned this from a pizza shop guy in NY..
Cool, can I also pay less if the employee is rude/brusque/distracted while I'm ordering?
Clearly not as folks on this thread have noted it happening in other countries as well.
Load More Replies...You knnow what sucks? I try to be polite to people because I like being polite to people. And pepole are...astonished! It sucks that we live in a rude enough world (or maybe just country) that people are amazed enough at politeness to say thing like "You ar always so polite when you come in here" or "You must have been raised right to be so polite" or "I wish mmore people remembered to use their manners". : /
I'd love to slap the goofy out of this pencil necked imbecile. It's not cute or funny. It's just pathetic. Serve me a coffee you moron and be grateful if I don't throw it in your face. You are serving me coffee. Work harder. Be prettier. You are the lowest rung of the ladder which is why people like me step on you. F off and eat a dog turd sandwich fucktard.
Anglo-Saxon countries have long forgotten what a personal culture is. These shorts like please, thank you, good morning, goodbye, good day. They are not entirely used. Not by older people, who know what good education is.
Anglo-Saxon countries have long forgotten what a personal culture is. These shorts like please, thank you, good morning, goodbye, good day. They are not entirely used. Not by older people, who know what good education is.
Sounds kind of snobbish. If I say "one small coffee" it is because usually the place is busy and unnecessary chit-chat just isn't warranted and holds up the process. Efficiency and clarity isn't necessary 'meanness', sometimes, it's the nicest thing you can do for the employee to process orders and for the people behind you to get through the line.
Very cool, indeed. But please stop teaching your children to say "Ma'am". "Miss" or no address at all are less depressing. I cringe every time I'm addressed this way. Keep up the good work, Austin.
in my experiance on both sides of counter, a smile, please and thank you , M'am and sir all get better service and cheefrul servicee, it brightens up faces with a smile..smiles are priceless
I agree that smiles work wonders. I just don't think it should be required or that we should pay people to be nice. I understand that sometimes people are having an off day and maybe are not feeling sociable. Part of our job in the customer service industry is to deal with this in a mostly non-judgemental manner. Of course that does not include tolerating hostility. There is a line, this is just not it.
Load More Replies...Auto mechanics have been doing that for decades! Labor- $25 / hour. Labor- if you watch $35 / hr Labor if you help- $50 / hr
Do you know what's ruder than not saying please? Strangers who correct you for not saying please. As long as the customer is not disrespectful and behaves civilly I would let that go. If the owner is that sensitive then he is in the wrong line of work because many people are a******s until they get their first cup of coffee for the day.
Stolen from the French: Un cafe - €7,00 Bonjour, un cafe - €5,00 Bonjour, un cafe s'il vous plait - €1,50
I have spent many of my 69 years as a clerk. I have been insulted, threatened, yelled at, and screamed at because you had a bad day at work or your other half pissed you off or somebody cut you off on the road. Whatever made you a douche bag today is now spilling out on me because I have to take it or be unemployed. So if that's what it takes to make some of you be polite, so be it.
When asking our great grandson if he would like something at a buffet table, I would make him answer correctly with, "Yes, please or No, thank you , and the ladies behind me giggled about that, but I ignored them, but I hope they learned to answer correctly.
I have a question* I am 66 years on Planet Earth... and for some reason it just confuses me when someone says " No Problem"...instead of " You're Welcome" There are some instances where ...no problem is quite ok, but when I hand money to a Cashier and they hand me back my change..( of course they don't know how to count it back to you...lol) I get thoroughly confused when I reply Thank You and they say... " No problem" !! I had no idea ...it was a problem...lol*
Please don't take this literally. 'No Problem' is just a saying, it has the same meaning as 'You're Welcome'.
Load More Replies...LOVE IT! I always say hello, good morning, etc. May I please get ______, thank you and leave a tip, and I raised my children to do the same. The utter disrespect of those who provide a service to US that I see disgusts me.
Thank you and please are two little keys, that open many doors, if you say one, you are bound to get some, if you say both you will get more.
"Oh don't bother making me a coffee, I'll make some for both of us." Free
expecting customers not to be rude to people? these days a lot of people forget KINDNESS matters. we are all humans and deserve respect. a lot of people treat servers, cashiers, customer service reps very poorly. it's time to understand the customer isn;t ALWAYS right. you are no better than anyone else, NO ONE IS. a little hellow , or a how are you won;t kill anyone. it's called common courtesy
Load More Replies...I was at a well known amusement park a few years ago And said please and thank you & the worker gave me a password 4 front of the line rides
So that automatically gives you an excuse to be a d******d?
Load More Replies...I treat them the same way they treat me, so if they think I'm a jerk, they need to look in the mirror!
But if they're acting like that because they've been treated badly, a polite request might help them become more polite in response. You never know what might be causing people to act badly.
Load More Replies...Whether the customer is rude, or not, you as the server, should serve him or her nonetheless!!! Your job is not to judge those who contributing to your pay checK!!! The fact that more people, here, agrees with the server, shows how much our values have changed, from the boomer generation to the millennials; and how its misleading them into thinking that 'politeness' is somehow connected with Universal Truths and Justice!!!
Oh f**k off, with what you charge for a coffee, you should be glad of the custom, you fleecing c***s! The mark up is like 600%
wish I thought of this when I was working at a 24hr Kinkoids at 2 am and the "college" kids wanted us to do their projects for them..
I would add this to the prices sign " $10.00 if you don't make eye contact with the attendant"
Politeness and courtesy costs Nothing, If somebody is on the phone yes, $10, if his customers manage to Smile too, they get another 25 cents discount. That doesn't cost anything either. And that Smile. Could make someones day.
This is great and only common sense, but I hope he has a talk with his employees and explains the same needed pleasantries with them......
I can pay 20 just for the pleasure to tell him : "A coffee, and get a move on, son of a b***h!"
I was a cashier and I hate people on their phone. I can't tell if they are talking to me or them. Then they give u the look. Ugh
Good for you mate, it's about time the people of this planet were taught some manners and if they get abusive show them the door and barr them until the learn some manners.
BUT do they really stick to this brilliant policy if people don't say "hello" or "please"?
Modern conveniences, such as the internet and cell phone....etc, are a blessing. However, the downside to all of its "resources in the palm of your hands," is that interpersonal skills are either forgotten, or completely disregarded altogether. We should all strive for balance; remembering, that behind every machine, a person exists.
I love this. I hate hearing other people order without manners... 'I want....' is a major pet peeve for me.
"Hello, how are you doing today, could I please have 2 small coffee, if it's not too much a bother? And the second is ment for you as a small token of appreciation, thank you so kindly!" how much would that be? ;)
Dude that's awesome. I love the 10$ remark if on your cellphone!! Way to go young man!!! Peope ap0ear rude and detached these days. Social media and apps. Some folks act like they just can't let go of their device!!
UGH. This is the worst. Please and thanks should always be said but screw you random stranger for forcing an interaction way too damn early in the morning, before I've even had said coffee. Thank god for drivethru Starbucks. I would never step foot in this place...
You probably get the morning sneezer cup of joe, compliments of your local barista.
Load More Replies...I would have my coffe in another coffee shop. So what about if customers consider this sign a bit rude? And some bartenders are not polite.
Jesus f**k, it literally takes one second to say "please".
Load More Replies...He is 'brilliant'...I agree 100% and I like the idea of charging $10 for a cup if you are on the phone...put those damn phones away and connect with REAL people...that is a HUGE problem in this world NO one takes the time just like he said to mind your manners and have some good connections. When I am in town I look for opportunities to connect in the store, supplies for the ranch any place I go. I also pay attention to people especially elders that may need assistance...anything to be pleasant and helpful...it is so much fun and rewarding it makes MY day!!!
The sad bit is that most people out there under 30 do NOT have good manners and they have to be told this very very basic concept - be pleasant. Be polite. It will get you closer to what you want most of the time. If it doesn't, then you are shopping i the wrong place. Thirties and under don't seem to have been taught any manners (and there are people over that age who are just as bad) - anyone got any idea on why this is?
I absolutely love it! What a brilliant way to teach manners and respect!
If the goddamn employee doesn't say "thank you," do I get the coffee for free? I've been counting the number of times someone thanks me when I pay them money, and this week I'm up to 3 out of 20 shopping experiences. I get, "Have a good one," or "There ya go," as they hand me my stuff. How about training them to say THANK YOU, since I just gave them money? And now they're angry about OUR behavior??
I don't think you understand how transactions work... They don't keep the money, they have no logical reason to thank you for it.
Load More Replies...What you are talking about is completely different from civility. Obviously you must have been born and raised above the Mason-Dixon Line. coffee-594...bc8d85.gif
Load More Replies...Well, how about you learn some manners, or go get your coffee elsewhere??
Load More Replies...I'm with the person who said $10 if you're talking on the phone while oderibg
I know places where people on the phone are sent to the back of the line if they try to order and babble at the same time. It's amazing how fast that learning curve happens.
Load More Replies...Outstanding! It helps promote civility, this should be applied everywhere. However, this does not "solve all the injustices of the world". For that, you need to wear a suit with a big "S" on it. ;D
The best part of politeness - it is free. It costs nothing. Your please, your thank could actually save a life, literally. Have an awesome day further. :-)
Load More Replies..."Please" and "thank you" should be automatic. Mom drummed good manners into me and my brother, and we have done the same with our kids. When my son was in high school, he told me that he ordered a coffee from the student cafe, and the girl behind the counter said, "You're the first person who's said 'please' all day!"
ImfromAlabama...if I didn't use my manners I got spanked.....yes ma'am and yes sir we're for everyone.....even total strangers.....
Load More Replies...Veeeery old. Some café in Italy did this 4 years ago and I'm not even sure if they started it.
Load More Replies...You're clearly not going to get a discount with that attitude.
Load More Replies...I love the concept, but I don't know why, I would feel weird asking "Hello, one small coffee please" because even if it's my usual way to order a coffee, it would feel like I'm trying to get it cheaper :))
Yeah, I am more introvert than not, and I don't get this. I worked customer service before and the nicest people I thought were the briefest. People that laid on the chitchat, thank yous and pleases just kind of seemed cheasy to me and insincere anyways. And now, I probably say 'small coffee' more often than some long pleasantry, but I think it is nice and I usually say it with a smile (at least I think I do). In this case, the 'please' I think is a given, if I say it, I probably mean it short for 'I've been standing here for three minutes trying to get your attention, so PLEASE can I get a coffee!?). I think politeness is important, but in a quick-service-customer relationship, all that I think is needed is a couple 'thank-yous' when you get your order. All I think is necessary is Customer: "coffee please" Cashier: "1.50" (cashier handles money, go grabs my coffee) Cashier "thank you", customer "thank you". Anything beyond that is just irritating.
Load More Replies...And for those of us who struggle with dealing with people in a face to face situation? As HFA, this sort of sign is more likely to make me take my business elsewhere. Some days, the manners my mother instilled in me have to take second place to having the energy to be able to say anything.
This is completely wrong. I am nice to people all the time but I still expect to pay what the coffee/tea is worth, not the special price for doing what everyone should do. People are sometimes arseholes, thats the way of the world. Everyone has to deal with them. You can't just charge whatever price you feel like and a different one for each person. People should be kind because that's the way they're supposed to be, NOT because of benefits they get. Also it opens it up for prejudices of other kinds.
but how to make them understand... ?? agree with ur point that just for benefits they may spit a word or respect .... but at-least they'd atleast say it ... instead of being rude or blunt. Sometimes forcing is necessary, especially when you want to teach good things to people
Load More Replies...Sadly, in the high school classroom I have to teach manners to my students.
Load More Replies...Also maybe the reason more people seem to be less "civil" or "friendly" is because they are constantly being judged by a bunch of whiny egotistical dipshits who try to tell them how to behave in order to make themselves feel less s****y. "Hey buddy! have a nice day and blow me!" No please or thank you necessary!
Depends on the culture, in some cities, small talk is considered rude, wasting the precious time of the very busy clerk who would prefer that people get right to the point so they can do their job. A good attitude and a smile is all that's needed to recognize and respect their humanity. I'm a Southerner who lived in NYC, the difference was stark, my Southern, polite ways were often interpreted as rude in NY, like opposite-land.
How is it bad manners to just order your coffee? The rude thing is forcing your customers to be artificially and unnecessarily cordial.
Punishing others for speaking in a way you don't find acceptable, sounds very authoritarian. Doesn't promote politeness, teaches that in order to get what you want you need to fake who you are/your behavior, this is manipulation. Can you really feel more connected to people if everyone gives you the same preprogrammed response to get the cheapest price? Why do you feel the need to connect to everyone, can't you respect others desire to just get a cup of coffee with minimal interaction, are you really that emotionally fragile? Do you understand that people have bad days, and tend to, to varying degrees project that onto others, even if they don't mean to, and you'll punish them for that, for the sake of your ego? You seem like a self-righteous narcissist. If you can set these rules, can a customer then negotiate discounts if and when you don't interact with them according to their ideals? Whats better a static price, or dealing with a commotion when you tell them they have to pay extra?
This isn't a "punishment." Rude people don't HAVE to go to this coffee shop. No business owes you or anyone else anything. It turns out for this particular coffee shop, "being nice" is part of your payment. If you aren't in the mood or don't have the energy to be nice, then GO TO A DIFFERENT STORE. You also don't understand the word "authoritarian," which means the use of force to impose one's will on others. There is no force here. The coffee shop doesn't owe you service and is not forcing you to be nice, as you are free to patronize another place. Frankly, if I owned this coffee shop, I would add a new line. "Coffee for Adam Khalil $1,000."
Load More Replies...I have a good relationship with the dude who makes my coffee, I don't have to order. When I get to the counter it's ready.
but I do say thank you and have a good day and we chat about random stuff.
Load More Replies...Cincinnati, OH, if wait staff says "please?" not correcting your manners. Means "Didn't get it, please repeat." So much better than "what?"
this wont help people with manners or to acknowledge there's a person behind the counter, no instead they will say it just to get the cheaper coffee with any actually care behind the words
Ok. You open a business to serve me coffee and pastries....I shouldn't have to be extra pleasant. There is a huge difference between being rude and neing assertive.
So this moron shop owner actually thinks that all the new "pleases" and "thank you's" are SINCERE and NOT motivated by saving money? What a dumbbell. No, your customers are NOT "connecting" with you, genius. They want to save money. GET A CLUE.
If I saw a sign like that, I'd think "Whatta insecure candyass needing attention" and simply walk down the street to another joint.
If the sign actually happened they would loose in court. It is no different then saying: Small Coffee for Black person $5, Small Coffee for Asian person $3, Small Coffee for White person $1.75, Small Coffee for anyone else (not available) ... or similar. It is discrimination and would easily be lost in a court room.
brilliant...yes... LEGAL? No.... It's a cool way to bring awareness but applying this is not legal. I shouldn't have to explain why.
How is it illegal? I've seen private business change prices every day for different people. They own the place they can do what they want. Worked in a place like that. Saw it with my own eyes.
Load More Replies...sometimes - other times it is an attempt to foist yourself on another person while using manners as a pretext
This is a perfect example of a culture of perpetual offendedness. I don't expect pleases and thank yous from strangers because that's insane
That's a good thing, though. If people all over the world copy it, maybe more people all over the world would be more polite. And I'm sure that you will agree that we in the United States need to work on our manners.
Load More Replies...To me, that is like trying to control people and how they respond to you. Perhaps it isn't someone's intent to be rude by how they greet you, it is just their personality. Not everybody is going to greet/order something the same way. I think this owner is going a little too far and posting his preferences for how he would like to be greeted, not taking into consideration people's differences. I would feel rather insulted if I was told how to greet/order my coffee!
This is stupid. If you insert hidden meaning or lack of it, into a phrase of only 2 words other than this person is ordering a small coffee, it is YOU who is a an idiot, not the one saying "small coffee".
The one getting offended at this are usually the ones who are getting charged $5 for their sour attitudes.
Load More Replies...Good thing I don't drink coffee... because I would not be going to this guy's place. I'm not there to "connect". He's got customer service backwards. Along with where to place a dollar sign in his prices.
"Customer service" does not mean people don't still deserve to be treated like humans. It takes one second, literally, to take a "please" onto your request.
Load More Replies...My Favorite customer/clerk pet peeve is..........when a customer say 'how are you " to the clerk - the clerk says fine but never ask how I/you are..........I then stand there quietly staring at the clerk........the clerk will so0n look at you and say.........what............. that's when I say guess you don't give a F*** how I'm doing..... that's when you get that embarrassed smile saying oh I'm sorry
Quite entitled and self centered... "Let's solve injustice with more injustice" People have their own lives and trouble to think about. Yes, you are A PERSON behind the counter but your customers are people too and to equate a regular/normal response with rudeness is childish behaviour. It makes no moral sense to charge ANYONE more money simply bacause they weren't impeccably polite with you... Everyone is human and they make mistakes and ALL have hardships in their own personal lives. It is however, SOMEWHAT understandable as he is quite young and may not have the proper concept of sonder yet. As well as being raised to be an entitled SJW... "Everything insults me and I need to fix everything wrong in the world".
So the person whose kid yelled at them this morning and is replaying that in their head over and over OR the the other one who is in a rush because their alarm just didn't happen to go off and needs to call in to work while ordering coffee should ignore all their problems and push that out of their head so your feelings aren't hurt??? That is irresponsible and rediculous to force that expectation onto anyone. But no, I am the one who's wrong. OF COURSE they absolutely should be charged more. Cuz f**k them right? They're horrible people anyway you know this beacause you know all... EXACTLY like every other kid before you has thought they knew everything... This makes you a hero, it makes you a superb and infailable human being... Good business and moral sense.
Load More Replies...It pretty sad when you have to bribe people in order for them to be polite.
Suggested additions: If your on the phone: $10 (others have suggested it granted) If you snap your fingers at us $20 If you yell, curse or otherwise act like a total a*s $100
It's a d**k move to do this and I'd up the ante by going in and being super polite and then after paying for my very cheap coffee I'd tell him he's an a*****e and to go f**k himself. Watch how fast that idea goes away
Load More Replies...Never happen in NYC. The longer the sentence, the longer the wait for others on the line. So in NY, the most polite statement is the shortest because you cut down the wait of others. You say, "Slice", for pizza, not "May I please have a slice of pizza?" A non New Yorker learned this from a pizza shop guy in NY..
Cool, can I also pay less if the employee is rude/brusque/distracted while I'm ordering?
Clearly not as folks on this thread have noted it happening in other countries as well.
Load More Replies...You knnow what sucks? I try to be polite to people because I like being polite to people. And pepole are...astonished! It sucks that we live in a rude enough world (or maybe just country) that people are amazed enough at politeness to say thing like "You ar always so polite when you come in here" or "You must have been raised right to be so polite" or "I wish mmore people remembered to use their manners". : /
I'd love to slap the goofy out of this pencil necked imbecile. It's not cute or funny. It's just pathetic. Serve me a coffee you moron and be grateful if I don't throw it in your face. You are serving me coffee. Work harder. Be prettier. You are the lowest rung of the ladder which is why people like me step on you. F off and eat a dog turd sandwich fucktard.
Anglo-Saxon countries have long forgotten what a personal culture is. These shorts like please, thank you, good morning, goodbye, good day. They are not entirely used. Not by older people, who know what good education is.
Anglo-Saxon countries have long forgotten what a personal culture is. These shorts like please, thank you, good morning, goodbye, good day. They are not entirely used. Not by older people, who know what good education is.
Sounds kind of snobbish. If I say "one small coffee" it is because usually the place is busy and unnecessary chit-chat just isn't warranted and holds up the process. Efficiency and clarity isn't necessary 'meanness', sometimes, it's the nicest thing you can do for the employee to process orders and for the people behind you to get through the line.
Very cool, indeed. But please stop teaching your children to say "Ma'am". "Miss" or no address at all are less depressing. I cringe every time I'm addressed this way. Keep up the good work, Austin.
in my experiance on both sides of counter, a smile, please and thank you , M'am and sir all get better service and cheefrul servicee, it brightens up faces with a smile..smiles are priceless
I agree that smiles work wonders. I just don't think it should be required or that we should pay people to be nice. I understand that sometimes people are having an off day and maybe are not feeling sociable. Part of our job in the customer service industry is to deal with this in a mostly non-judgemental manner. Of course that does not include tolerating hostility. There is a line, this is just not it.
Load More Replies...Auto mechanics have been doing that for decades! Labor- $25 / hour. Labor- if you watch $35 / hr Labor if you help- $50 / hr
Do you know what's ruder than not saying please? Strangers who correct you for not saying please. As long as the customer is not disrespectful and behaves civilly I would let that go. If the owner is that sensitive then he is in the wrong line of work because many people are a******s until they get their first cup of coffee for the day.
Stolen from the French: Un cafe - €7,00 Bonjour, un cafe - €5,00 Bonjour, un cafe s'il vous plait - €1,50
I have spent many of my 69 years as a clerk. I have been insulted, threatened, yelled at, and screamed at because you had a bad day at work or your other half pissed you off or somebody cut you off on the road. Whatever made you a douche bag today is now spilling out on me because I have to take it or be unemployed. So if that's what it takes to make some of you be polite, so be it.
When asking our great grandson if he would like something at a buffet table, I would make him answer correctly with, "Yes, please or No, thank you , and the ladies behind me giggled about that, but I ignored them, but I hope they learned to answer correctly.
I have a question* I am 66 years on Planet Earth... and for some reason it just confuses me when someone says " No Problem"...instead of " You're Welcome" There are some instances where ...no problem is quite ok, but when I hand money to a Cashier and they hand me back my change..( of course they don't know how to count it back to you...lol) I get thoroughly confused when I reply Thank You and they say... " No problem" !! I had no idea ...it was a problem...lol*
Please don't take this literally. 'No Problem' is just a saying, it has the same meaning as 'You're Welcome'.
Load More Replies...LOVE IT! I always say hello, good morning, etc. May I please get ______, thank you and leave a tip, and I raised my children to do the same. The utter disrespect of those who provide a service to US that I see disgusts me.
Thank you and please are two little keys, that open many doors, if you say one, you are bound to get some, if you say both you will get more.
"Oh don't bother making me a coffee, I'll make some for both of us." Free
expecting customers not to be rude to people? these days a lot of people forget KINDNESS matters. we are all humans and deserve respect. a lot of people treat servers, cashiers, customer service reps very poorly. it's time to understand the customer isn;t ALWAYS right. you are no better than anyone else, NO ONE IS. a little hellow , or a how are you won;t kill anyone. it's called common courtesy
Load More Replies...I was at a well known amusement park a few years ago And said please and thank you & the worker gave me a password 4 front of the line rides
So that automatically gives you an excuse to be a d******d?
Load More Replies...I treat them the same way they treat me, so if they think I'm a jerk, they need to look in the mirror!
But if they're acting like that because they've been treated badly, a polite request might help them become more polite in response. You never know what might be causing people to act badly.
Load More Replies...Whether the customer is rude, or not, you as the server, should serve him or her nonetheless!!! Your job is not to judge those who contributing to your pay checK!!! The fact that more people, here, agrees with the server, shows how much our values have changed, from the boomer generation to the millennials; and how its misleading them into thinking that 'politeness' is somehow connected with Universal Truths and Justice!!!
Oh f**k off, with what you charge for a coffee, you should be glad of the custom, you fleecing c***s! The mark up is like 600%
wish I thought of this when I was working at a 24hr Kinkoids at 2 am and the "college" kids wanted us to do their projects for them..
I would add this to the prices sign " $10.00 if you don't make eye contact with the attendant"
Politeness and courtesy costs Nothing, If somebody is on the phone yes, $10, if his customers manage to Smile too, they get another 25 cents discount. That doesn't cost anything either. And that Smile. Could make someones day.
This is great and only common sense, but I hope he has a talk with his employees and explains the same needed pleasantries with them......
I can pay 20 just for the pleasure to tell him : "A coffee, and get a move on, son of a b***h!"
I was a cashier and I hate people on their phone. I can't tell if they are talking to me or them. Then they give u the look. Ugh
Good for you mate, it's about time the people of this planet were taught some manners and if they get abusive show them the door and barr them until the learn some manners.
BUT do they really stick to this brilliant policy if people don't say "hello" or "please"?
Modern conveniences, such as the internet and cell phone....etc, are a blessing. However, the downside to all of its "resources in the palm of your hands," is that interpersonal skills are either forgotten, or completely disregarded altogether. We should all strive for balance; remembering, that behind every machine, a person exists.
I love this. I hate hearing other people order without manners... 'I want....' is a major pet peeve for me.
"Hello, how are you doing today, could I please have 2 small coffee, if it's not too much a bother? And the second is ment for you as a small token of appreciation, thank you so kindly!" how much would that be? ;)
Dude that's awesome. I love the 10$ remark if on your cellphone!! Way to go young man!!! Peope ap0ear rude and detached these days. Social media and apps. Some folks act like they just can't let go of their device!!
UGH. This is the worst. Please and thanks should always be said but screw you random stranger for forcing an interaction way too damn early in the morning, before I've even had said coffee. Thank god for drivethru Starbucks. I would never step foot in this place...
You probably get the morning sneezer cup of joe, compliments of your local barista.
Load More Replies...I would have my coffe in another coffee shop. So what about if customers consider this sign a bit rude? And some bartenders are not polite.
Jesus f**k, it literally takes one second to say "please".
Load More Replies...He is 'brilliant'...I agree 100% and I like the idea of charging $10 for a cup if you are on the phone...put those damn phones away and connect with REAL people...that is a HUGE problem in this world NO one takes the time just like he said to mind your manners and have some good connections. When I am in town I look for opportunities to connect in the store, supplies for the ranch any place I go. I also pay attention to people especially elders that may need assistance...anything to be pleasant and helpful...it is so much fun and rewarding it makes MY day!!!
The sad bit is that most people out there under 30 do NOT have good manners and they have to be told this very very basic concept - be pleasant. Be polite. It will get you closer to what you want most of the time. If it doesn't, then you are shopping i the wrong place. Thirties and under don't seem to have been taught any manners (and there are people over that age who are just as bad) - anyone got any idea on why this is?
I absolutely love it! What a brilliant way to teach manners and respect!
If the goddamn employee doesn't say "thank you," do I get the coffee for free? I've been counting the number of times someone thanks me when I pay them money, and this week I'm up to 3 out of 20 shopping experiences. I get, "Have a good one," or "There ya go," as they hand me my stuff. How about training them to say THANK YOU, since I just gave them money? And now they're angry about OUR behavior??
I don't think you understand how transactions work... They don't keep the money, they have no logical reason to thank you for it.
Load More Replies...What you are talking about is completely different from civility. Obviously you must have been born and raised above the Mason-Dixon Line. coffee-594...bc8d85.gif
Load More Replies...Well, how about you learn some manners, or go get your coffee elsewhere??
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