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Entitled Customer Is Put In Place By A Cashier That Offered Her A Senior’s Discount
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Entitled Customer Is Put In Place By A Cashier That Offered Her A Senior’s Discount

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The customer isn’t always right, unfortunately. The vast majority of customers are pretty friendly, but there’s a very vocal minority of super-rude individuals who can make your life hell if you let them.

Reddit user Amaranthinenightmare, who used to work at a popular department store and was incredibly stressed out, posted her story about dealing with an incredibly rude female customer who was having a go at her. Well, the Redditor had an incredibly witty comeback about the woman looking old, which shut her up for good. Amaranthinenightmare 1, Rude customer 0.

Be sure to scroll down for Bored Panda’s interview with Alexander Kjerulf of Positive Sharing about how to treat store employees, and what they should do if they encounter a rude customer.

An annoying customer behaved very rudely with a department store employee

Image credits: Jim William (not the actual photo)

The employee had an epic comeback

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When Amaranthinenightmare worked as a department store supervisor, she was covering somebody’s break at the registers when she was approached by a customer with a serious attitude. The straw that broke the camel’s back was when the woman started yelling about poor customer service after the supervisor rejected her unusable coupons.

“On the bright side, since it’s Tuesday I can still apply your senior’s discount! So at least you aren’t losing that one, right?” the Redditor hit back, which completely shocked the customer who replied that she wasn’t a senior. That’s when Amaranthinenightmare struck again, this time taking away the discount which amounted to a very sizeable 20 dollars.

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The department store employee’s post went viral with over 26,900 people thinking it was interesting and engaging enough to upvote on Reddit. More than 530 people also commented on the story, while the Redditor also received a Platinum Award, 6 Gold Awards, and 4 Silver Awards. That’s enough to start her own virtual trophy case.

Positive Sharing argues that there are several reasons why the idea that the customer is always right is actually wrong, as it leads to bad customer service, ironically. According to the blog, treating customers as royalty is bad for company morale because it shows that you side with them and not your employees, who are the lifeblood of your business.

What’s more, this kind of thinking means that your company is ripe for abuse: we all know that some customers will do absolutely anything for a discount or a service that they wouldn’t normally qualify for. Also, the harsh truth is that not all customers are equally good for your business — it’s best to let some of them go if they’re abusive to your staff. Positive Sharing writes that putting employees first, rather than customers, results in the best possible results for everyone.

Have you come into contact with any rude customers at your work? Share your stories in the comments below, and let us know what you think is the best way to deal with them.

Alexander Kjerulf of Positive Sharing told Bored Panda what staff members should do when confronted with incredibly rude customers: “Keep your cool and remember that whatever abuse they’re giving you is no reflection on you as a person. That customer doesn’t even know you, so there’s no way it could be. But on the other hand, don’t be subservient. Don’t be afraid to stand up for yourself and tell customers that abuse is not tolerated. And if it persists, hand them over to a manager as soon as you can and let them deal with it.”

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“I just talked to the former CEO of mobile phone company Call Me in Denmark. She told me that they trained their customer service reps to stand up to bullying customers. First they’d tell the customer “We don’t accept abuse – please stop yelling at me.” If the behavior persisted, the employee would hang up. If the customer called back and kept up the abuse, the call would be escalated to a manager, who would tell the customer: “There are over 20 other mobile phone companies in Denmark to choose from. We don’t feel you’re a good fit for us, so we will be terminating your contract.”

Alexander explained that “You have to remember that in many cases a customer who behaves badly is not necessarily a bad person — it can be a good person having a bad day and that’s why they’re acting out. But the sad truth is that some customers act this way because they’ve learned that it works and will get them discounts or preferential treatment.”

He also added that a better motto than ‘the customer is always right’ would be ‘be nice – or at least don’t be a dick.’ “And this goes for both customers and employees. Whenever I’m a customer anywhere, I always try to be kind and positive to the staff — even when occasionally I have to complain about something. It’s literally the least I can do.”

People showered the Reddit user with support

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davidmaisenhelder avatar
Dave In MD
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is everyday at my job. They think they deserve something just because. I have kicked people out of my store for being abusive. You cuss at me or one of my team members and out you go. We aren't paid to take abuse.

wproctor avatar
WillemPenn
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Once had a customer return a ham bone (and just the bone) in January insisting the holiday ham was "too greasy." We gave her a full refund because the store policy was "the customer is always right." The store is now out of business.

emory_ce avatar
Carol Emory
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You can tell the difference in customer behavior based on the policies of the companies. I worked for Whirlpool's call center where the policy stated that you could not disconnect with customers and you'd get a ding in your file for calls transferred to managers. Nintendo, on the other hand, allowed us to give one verbal warning to customers and then, if the customer continued their abuse, we could disconnect. Whirlpool was a constant barrage of abusers and whiners. Nintendo had it's rude customers, but way way down on the abusive scale.

taryn_wallace_7 avatar
Taryn Wallace
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked customer service for many many years and it is sickening how people treat cashiers. I was in a gas station once and this elephant/hippo if a woman (mind you I'm a big girl myself but this lady was huge....and MEAN) came in walked in front of me as I was clearly in the middle of my transaction and demanded the cashier leave the store and me to go help her pump gas. Mind you it was like 10 at night and he was alone. He very politely said since he was by himself he could not do that and asked her to please step aside so he could finish the transaction w/ me. THIS B***H looked me up and down and turned her enormous face to him saying that she was more important than me and she was handicapped and if he didnt close up "immediately and help she would report him to the manager and the BBB and god knows who else. At this point I stepped in because I HATE entitled people who are rude for no reason to one another and said that per state law he was not allowed to close the store and that if she had read the sign about assisting handicapped people it clearly said "if possible they would come and assist" her face turned a very awkward shade of maroon and she said "I'm not talking to you you dumb b***h besides I'm handicapped and im more important than you" (she ACTUALLY USED THESE WORDS).. I took a deep breath and in the sweetest most matter of fact voice I could come up with I replied...."oh I'm sorry ma'am but being a fat c**t isn't considered a disability in this state" at which point she screamed a long list of obscenities at me and walked out. I gave the cashier my info in case she went to the manager so I could say what actually happened and he just kept thanking me saying that no one ever stands up for you when u get a customer like that... anyway it may have been a cheap shot and petty but I felt good and I think I I made that cashier's night.

emory_ce avatar
Carol Emory
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I lived in a small town for 14 years. Occasionally we'd get the entitled out-of-town jackass that thought it was ok to treat our retailers crappy thinking that we should be "grateful he's giving us his business." I encountered one that had a poor cashier frazzled demanding that his order be available on the spot, not realizing that food was made-to-order. I told the cashier to take his time and ignore the rudeness. Then the guy finally goes off on this rant of "OMG! What is taking so long?!? Are you that incompetent!!?" I turned to the guys two kids (both under 10) and said "Promise me you won't grow up to be anything like your father." Boy, there was a lot of cussing! I told him if he was going to act like that he could leave. He says "You can't tell me what to do you b***h!" Then the booming voice of the manager. "She can't, but I can. Give him his money back. And you can get out of my store. Don't ever come back." The cashier couldn't stop smiling.

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wil_vanderheijden avatar
Wil Vanderheijden
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

There's a website dedicated to the retailworkers and customers from hell. The stories you'll find there are all similar to this one or even worse. As an European I'm simply amazed by the rudeness that retailworkers in America have to endure. None of this c**p would be acceptable over here and the chances of the rude customer getting banned from the store are more likely than a retailworker getting written up or fired.

james_fox1984 avatar
Foxxy
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We have to deal with it in Australia. I remember we had one particular customer that came in every week who was an absolute a*****e to all the staff. No one ever wanted to serve him but we had no choice. I was on my last week at work before I went to go on maternity leave and was the unfortunate one, he came to my checkout. He was awful, I ended up calling my supervisor, walked away from my checkout without permission (my supervisor had to take over), went outside and bawled my eyes out. We also had a customer call all us girls “useless bitches” because one of my co workers wouldn’t put rat poison in the same bag as his fruit and vegetables. These aren’t even the half the a*****e customers we have to deal with.

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feckerkehoe avatar
Iggy
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked in retail for ten years. It took a long time to shake off the resulting misanthropic rage afterwards. The abuse we were subjected to was outrageous. I was also threatened at knifepoint not once, but twice! It's a hard job.

earloflincoln avatar
Martha Meyer
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Worked at a call center for a while. Misantrophic rage really is a good expression for the feeling you get from that too.

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james_fox1984 avatar
Foxxy
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And customers like this is why I never want to work in retail again. I generally won’t answer my phone if I am at a checkout or being served because it’s just so rude. The only time I will answer is if it’s a private number and I will apologise profusely to the server and tell the person on the phone to either call back in 10 mins or hold on the line whilst am being served. I will not stand that and converse with someone.

emory_ce avatar
Carol Emory
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My sister and I have this kind of ESP connection. It's like she can always tell when I'm in a check out line and will pick that moment to call. One time she called 3 times while I was in check out. I finally answered the third time and said "I'm in grocery store check out, is it so important that I need to step out of line or can I call you back." I hear her say "Your mother is impossible!" I said "Great... I'll call you back..." and hung up. If I'm not answering the phone, there is a reason, people. And if you are burning up my phone, someone better be dead or dying.... Otherwise it can wait.

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deray_1979 avatar
DE Ray
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

One of my favorite jobs was a store where the owner put up a sign behind the register reading "The Customer Is Always Right. You Are Not Always The Customer." He explicitly told all employees, "If someone wants to cost the store more than they pay, they're not a customer - and that includes your time and labor."

ilovethebacon avatar
Roger Haywood
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A customer is technically a guest in their establishment. There is no excuse for rudeness, so have the decency to get off your sodding mobile phone and address your host with respect. Manners cost nothing.

aseyranian2024 avatar
Epic Rainbow
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

just because you are a "guest" doesn't mean you get to treat the workers as less than human.

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thedanomyte avatar
danielw
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Uh... why would management bother with a write up if you've already turned in your 2 week notice? like what are they gonna do? terminate you early?

sb256003 avatar
Stevie B
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I think it has more to do with if the employee were to return at a later time.

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biljanamalesevic avatar
Biljana Malesevic
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I agree that she is beyond awful and rude, not just to employee in store but also to other customers waiting in line after her. You just don't shush or ignore people, that is rude. But people in retail can also be rude. After my pregnancy, I gained almost 20 kg (45 lbs I think) and in most clothe stores I entered I was basically chased away with words "we don't have such large sizes", said with smirk. I was never rude, but that made me really sad.

starwarsgirlkeeley avatar
Keeley Sullivan
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Once a customer in the drive thru at the fast food restaurant I work at was exactly 1 (one) cent short. I politely informed him about this, so guess what he did! He literally THREW a bunch of coins at me. I kept them all (probably close to a dollar or two bc there were a few quarters), then cheerfully told him to have a nice day. Just don't ever throw anything at anyone, especially not hard metal coins at a 15 year old girl who had just started her first job ever and was just trying to be polite and make people happy. If it happens again I'll just thank him for the tip XD but seriously, don't throw things at, yell at, cuss at, or flirt with young girls (or anyone) at places like that when they're just doing the best they can at their job and are trying to help people. And yes, all those have happened to me (I'm 16 now btw).

cristina_steele avatar
Cristina Steele
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at a public library and did we get the weirdos and entitled patrons who complained about EVERYTHING—never mind that the library is a FREE service in most municipalities. My favorites were middle aged women who would check out the limit on children’s books for their kids (I’m talking 40+ picture books), pretty much using the library as their own personal bookstore. They would often forget to renew the books then come in with $75 fines on their card because $2.50 per book sure adds up if you have over 30 checked out and all overdue by a week or so. They would rant and rave about having to pay the fine... It’s not fair, blah, blah, blah. My supervisor (who was a mild mannered looking grandma) was awesome though—she took no s**t from anyone. Lol. She would tell them that they were banned from checking out anything else until they paid and would block their accounts. She also threatened a few of the worst complainers with sending the bill to debt collection services.

mastermarkus avatar
Master Markus
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Why is the limit 40+ books!? I mean, nobody should be taking advantage of it like that, but I wouldn't trust even the most responsible parent to get back THAT many books at once without issue.

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tinapotter avatar
Serbob
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've always said that everyone should have the experience of working in retail and waiting on tables. Maybe they'll be less likely to treat staff so poorly.

viviane_katz avatar
Viviane Katz
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It certainly gave me perspective -- I still remember my favourite customer. I cherish the idea of being the customer who made someone's day more pleasant.

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elizabethlordcary avatar
Elizabeth
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Those last 2 weeks after you've already given your notice can be the best of times. What is your employer going to do - fire you? No, you've already quit. When I quit my job at the public library I had 2 weeks of doing good deeds for my co-workers. I would take all the hard to deal patrons and subtly give them their own c**p. "I don't mean to be a hassle" me-really, because you act like you are the only person alive and expect us to all do the same thing, you are a huge hassle calling us 4 days a week changing your mind and request every single time. It was GLORIOUS! I got wrote up too, 2 days before my last day there IDGAF.

cejokilal avatar
Malcontent
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yeah, I served my time in hell too- I'll never work in retail again.

anandapaulus avatar
AP
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Customers often come with an "entitled" attitude. But a lot of them forget what, exactly, they are entitled to. When it comes to customer experience, they are only entitled to respect, courtesy, and help. While it depends on the company, if you have a reputation for being good to the customer, then you often can get away with not providing these entitlements if the customer chooses to be a snot. Good customer service is giving the customer what they need, within company limits. It is not to give whatever the customer wants. Ultimately, entitlement attitude will come down to expecting everything for free someday. So no, the customer is definitely not always right.

gtm747 avatar
Grant McAlpine
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Customer service yes, withstanding uneccesary abuse no. You try it for a day.

jennifergoldsmith avatar
JenniG
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked for a casino and it wasn't so much the directly abusive patrons (of which there were plenty!) but the casual deliberate contempt displayed many times a day by a large percentage. Throwing the cash at you as though you were a piece of meat, not acknowledging you're talking to them, belligerence. The worst were the ones who treated you as though you were personally to blame for the money they lost. I was lucky i was only sworn at and threatened; colleagues of mine were assaulted.

susanpoisson avatar
Suebee70
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've only worked in retail a couple of times, and my first job in that field was in a small gift shop/museum that often had entire busloads of tourists overwhelm the shop - sometimes 2-3 buses at a time in a very small space. On one such occasion, we were hit with 2 busloads of elderly tourists. Now, this is my first retail job experience, I was about 18, and to top it off, we used actual antique cash registers to handle all sales transactions. No computers, nothing "easy" about this. You had to manually enter every single item purchased, dollars and cents, then total, then figure their change. No problem, unless you have an old bat screaming at you while you're trying to ring up her 15 items: "WHAT'S WRONG WITH YOU?! ARE YOU STUPID?! WHAT'S TAKING SO LONG?! HURRY UP!" I replied as politely as I could, "There's NOTHING wrong with ME, ma'am." Her companion (also an elderly lady) apologized, saying she was always like that. She must have been some fun to travel with...

cassiewilliams avatar
Cassie
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It should be every business's policy to refuse service to individuals using a phone at checkout or ordering. You don't even have to say anything. Post a sign and when phone user gets pissy about being ignored, just point to the sign.

rpder3737 avatar
Felix Feline
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When I was in college, I worked at Macy's in NY. We took back everything: wet bathing suits with scuffed bottoms, soiled underwear, dirty and damp t-shirts, and worn-out socks. Another customer brought to my register an expensive fur coat and the handwritten fake tag for $1 fell off in my hand; the manager made me ring up the coat for a dollar after the customer complained that I had "torn off the tag". Customers would masturbate into Speedos in the fitting room, and those things we put in a special bag in the stockroom. A hated manager stuck his hand into that bag once as he demanded to know why we were "hiding" merchandise. I hated retail and was so happy to leave.

2coatz avatar
Sandy Eigler
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have worked in retail for a lot of years and it used to be that the customer was always right, but not anymore! When I worked at my last job, if I got into it with customer, i would definitely tell them off! I do not get paid enough to get bullied!! If they were on their cell phones I would just tell them straight out put the cell phone down or leave the line!

ecalas avatar
Eca Las
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at a fabric/craft store. Usually, a customer buying vinyl would help as we measured, because vinyl bolts are thick, long and heavy, so therefore difficult to unroll & measure. One evening a woman rushed into the store, and then to my station about 5min later. She plopped a bolt of vinyl onto the countertop, ordered 27yards and then proceeded to harangue me about being in a hurry and how I(me!) was making her late! She went on, and on, verbally abusing me, not helping me to handle the unwieldy, heavy bolt, so measuring took longer. Fed up, with only 3-4 more yards to go, I looked up abruptly from my work, gazed directly into her eyes, and said in the most syrupy-sweet voice I have, "I'm sooo sorry, trying to listen AND count, I lost my place...I'll have to begin again." She was shocked, ready to explode! But she shut up, & said not one more word. I didn't mind the extra work, knocking her down a peg or two was worth it!

cmaugustin avatar
Carol Augustin
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I used to work in retail and don't anymore, mostly because of the similar stories given here and the fact that retail is notorious for 3 things: 1. Crappy pay 2. Crappy hours 3. Crappy treatment of employees

sharronlparsons avatar
sharron lynn parsons
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh yes, those people are everywhere, as a teen I worked at a popular department store, I had an abusive customer, finally I called a supervisor and the customer got what she wanted, that store is no longer here, wonder why, really !!!

mlle_tralee avatar
Tralee Aylett
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

In a lot of our local stores we have signs saying that we wont serve you if you are on the phone. If my phone goes off mid transaction while shopping I'll answer it (or atleast see who it is), tell them to hold on a sec, apologize to the server and finish what I was doing. Its called respect

irishstew613 avatar
Stewart Peirce
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Working at a Cumbies and this white idiot walked up to the counter and gave me the Nazi salute. I slowly remove my Chai from under my undershirt and ask him what does he think he is doing? He continues to hold the salute and says, "I'm giving you the Trump salute!" I told him he was a f*****g idjit and kicked him out of the store. Since almost everything was on video I told my supervisor and store manager the next day. My store manager wanted to write me up or maybe fire me, the supervisor said I did the right thing.

yehudithannahcohn avatar
Yehudit Hannah Cohn
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm on a campaign: Entitled Customer Is Put In Place By A Cashier WHO Offered Her A Senior’s Discount. People are "who", things are "that", and groups are "which". Learn it, love it, live it.

mekala-whitaker avatar
EVERLEIGH
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If I worked retail or any job that deal with people like her, I WOULD LOVE IT! I love dealing with people like her cause it's a challenge for me and in the end, they always end up apologizing to me. I used to work in a call center several years ago and I had my co-workers give me their headset for me to talk to people like this DIPSHIT! I loved it and like I said, they ended apologizing to me before we end the call. I just have a way to talk to ppl that accomplishes the task at the moment and in the end, if it is them acting like an a*****e, they know it and it ends good for me.

miss-hoodoo avatar
Petra Schaap
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

visited a small shop in Amsterdam a long time ago. They had big sign over the counter saying something about they wont help you if you'fe on your phone. Fine. So when I wanted to pay, the check out girl (not the owner) just kept talking on HER phone!! I worked in a shop too... if your phonecall is that important, you at least tell the customer in front of you "I'll be with you in a second!" or something. She was just chatting and chatting and laughing (not a business call) and ignoring me for minutes. I stood there. I should have left and inform her boss but I was just in shiock. If that would happen now I would at least adress her about it. Or walk away towards the exit with my goods without paying and see what happens, lol.

brandygrote avatar
Brandy Grote
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Good job! Although on the other hand, if you think you qualify for a discount - senior (which can start at 50 years old!), military, firefighter, teacher/student - please don't be afraid to ask. If you don't ask, you won't get. Of course, being polite instead of demanding goes a long way. And if they don't offer a discount, well, ok, thanks anyway, here's what I owe. Being nice is... nice!

taryn_wallace_7 avatar
Taryn Wallace
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

To be fair however there are some TERRIBLE customer svc employees as well so...yin yang I guess

dfreg avatar
Leodavinci
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I think a lot of people forget the adage "the customer is always right" is a customer service attitude reminder for employees. However, that doesn't mean it's a blank check for disgruntled customers... some of whom are indeed life-long jerks, but the vast majority of whom are just momentary jerks having a bad day. We've all been there. Death in the family, bad news from a doctor, ill child/spouse, missed promotion, yelled at by a boss, etc., etc. Some of them might even be customer service people themselves who just had to deal with a really bad customer. Given that any major retail establishment is going to have several hundred to thousands of people walk in on any particular day, and that any particular register worker is going to interact with anywhere from several dozen to a couple of hundred customers, it shouldn't be any surprise that they run into a disgruntled customer or two, or three or four, every day.

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gerry1of1 avatar
Gerry Higgins
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If I were the next person in line I would have given her a round of applause

shervey9 avatar
Sherri Hervey Roese
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I work retail and I can tell you that it's the company chasing the all mighty dollar that has made these monsters.

shireen_2 avatar
Shireen
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is why I've never wanted to worj in retail, people that do have the patience of saints. Good on her for getting her own back, some customers are so entitled, it pathetic.

no_hemingway avatar
PPPanda
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Writer needs to vow to never use the word “incredibly” again. He is over his lifetime quota.

redsongamble avatar
TheExtremeSmell
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Soon everything will be ordered online. And then the robots and hear our complaints over our precious things

suckmylolif avatar
suckmyloli f
Community Member
4 years ago

This comment is hidden. Click here to view.

This kind of stuff makes me sad, why is anyone applauding this behaviour. Yeah sure she was rude but why give your senses to this person? I've worked retail and had s**t customers I just ignored their attitude and went on with my job. This is what's pulling apart society we can't wait to "give it" to someone. I mean did this persons life literally change as a result? I doubt it. Is this rude woman going to be more respectful? Also doubtful. Just ignore it.

gagefranke avatar
Gage Franke
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at Pizza Hut in high school, and our manager told us to never take a customer's s**t. She basically encouraged us to tell rude customers to f**k off.

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Madb vonMesser
Community Member
4 years ago

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Had a customer delay me for five minutes to complain about his mailbox being broken into. Everyone I asked if he'd called the station he said no, and started in again. When I finally asked what he wanted me to do he went back inside his home and slammed the door on me.

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joi
Community Member
4 years ago

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think you need a different job. lethal injection tester?

georgia_valentine avatar
Georgia Valentine
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You've clearly never worked in customer service. See what you say when the 3rd person of the day asks how to turn the tap off. The tap that they managed to turn on fine.

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Dave In MD
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is everyday at my job. They think they deserve something just because. I have kicked people out of my store for being abusive. You cuss at me or one of my team members and out you go. We aren't paid to take abuse.

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WillemPenn
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Once had a customer return a ham bone (and just the bone) in January insisting the holiday ham was "too greasy." We gave her a full refund because the store policy was "the customer is always right." The store is now out of business.

emory_ce avatar
Carol Emory
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You can tell the difference in customer behavior based on the policies of the companies. I worked for Whirlpool's call center where the policy stated that you could not disconnect with customers and you'd get a ding in your file for calls transferred to managers. Nintendo, on the other hand, allowed us to give one verbal warning to customers and then, if the customer continued their abuse, we could disconnect. Whirlpool was a constant barrage of abusers and whiners. Nintendo had it's rude customers, but way way down on the abusive scale.

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Taryn Wallace
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked customer service for many many years and it is sickening how people treat cashiers. I was in a gas station once and this elephant/hippo if a woman (mind you I'm a big girl myself but this lady was huge....and MEAN) came in walked in front of me as I was clearly in the middle of my transaction and demanded the cashier leave the store and me to go help her pump gas. Mind you it was like 10 at night and he was alone. He very politely said since he was by himself he could not do that and asked her to please step aside so he could finish the transaction w/ me. THIS B***H looked me up and down and turned her enormous face to him saying that she was more important than me and she was handicapped and if he didnt close up "immediately and help she would report him to the manager and the BBB and god knows who else. At this point I stepped in because I HATE entitled people who are rude for no reason to one another and said that per state law he was not allowed to close the store and that if she had read the sign about assisting handicapped people it clearly said "if possible they would come and assist" her face turned a very awkward shade of maroon and she said "I'm not talking to you you dumb b***h besides I'm handicapped and im more important than you" (she ACTUALLY USED THESE WORDS).. I took a deep breath and in the sweetest most matter of fact voice I could come up with I replied...."oh I'm sorry ma'am but being a fat c**t isn't considered a disability in this state" at which point she screamed a long list of obscenities at me and walked out. I gave the cashier my info in case she went to the manager so I could say what actually happened and he just kept thanking me saying that no one ever stands up for you when u get a customer like that... anyway it may have been a cheap shot and petty but I felt good and I think I I made that cashier's night.

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Carol Emory
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I lived in a small town for 14 years. Occasionally we'd get the entitled out-of-town jackass that thought it was ok to treat our retailers crappy thinking that we should be "grateful he's giving us his business." I encountered one that had a poor cashier frazzled demanding that his order be available on the spot, not realizing that food was made-to-order. I told the cashier to take his time and ignore the rudeness. Then the guy finally goes off on this rant of "OMG! What is taking so long?!? Are you that incompetent!!?" I turned to the guys two kids (both under 10) and said "Promise me you won't grow up to be anything like your father." Boy, there was a lot of cussing! I told him if he was going to act like that he could leave. He says "You can't tell me what to do you b***h!" Then the booming voice of the manager. "She can't, but I can. Give him his money back. And you can get out of my store. Don't ever come back." The cashier couldn't stop smiling.

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Wil Vanderheijden
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

There's a website dedicated to the retailworkers and customers from hell. The stories you'll find there are all similar to this one or even worse. As an European I'm simply amazed by the rudeness that retailworkers in America have to endure. None of this c**p would be acceptable over here and the chances of the rude customer getting banned from the store are more likely than a retailworker getting written up or fired.

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Foxxy
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We have to deal with it in Australia. I remember we had one particular customer that came in every week who was an absolute a*****e to all the staff. No one ever wanted to serve him but we had no choice. I was on my last week at work before I went to go on maternity leave and was the unfortunate one, he came to my checkout. He was awful, I ended up calling my supervisor, walked away from my checkout without permission (my supervisor had to take over), went outside and bawled my eyes out. We also had a customer call all us girls “useless bitches” because one of my co workers wouldn’t put rat poison in the same bag as his fruit and vegetables. These aren’t even the half the a*****e customers we have to deal with.

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Iggy
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked in retail for ten years. It took a long time to shake off the resulting misanthropic rage afterwards. The abuse we were subjected to was outrageous. I was also threatened at knifepoint not once, but twice! It's a hard job.

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Martha Meyer
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Worked at a call center for a while. Misantrophic rage really is a good expression for the feeling you get from that too.

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Foxxy
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And customers like this is why I never want to work in retail again. I generally won’t answer my phone if I am at a checkout or being served because it’s just so rude. The only time I will answer is if it’s a private number and I will apologise profusely to the server and tell the person on the phone to either call back in 10 mins or hold on the line whilst am being served. I will not stand that and converse with someone.

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Carol Emory
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My sister and I have this kind of ESP connection. It's like she can always tell when I'm in a check out line and will pick that moment to call. One time she called 3 times while I was in check out. I finally answered the third time and said "I'm in grocery store check out, is it so important that I need to step out of line or can I call you back." I hear her say "Your mother is impossible!" I said "Great... I'll call you back..." and hung up. If I'm not answering the phone, there is a reason, people. And if you are burning up my phone, someone better be dead or dying.... Otherwise it can wait.

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DE Ray
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

One of my favorite jobs was a store where the owner put up a sign behind the register reading "The Customer Is Always Right. You Are Not Always The Customer." He explicitly told all employees, "If someone wants to cost the store more than they pay, they're not a customer - and that includes your time and labor."

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Roger Haywood
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A customer is technically a guest in their establishment. There is no excuse for rudeness, so have the decency to get off your sodding mobile phone and address your host with respect. Manners cost nothing.

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Epic Rainbow
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

just because you are a "guest" doesn't mean you get to treat the workers as less than human.

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danielw
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Uh... why would management bother with a write up if you've already turned in your 2 week notice? like what are they gonna do? terminate you early?

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Stevie B
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I think it has more to do with if the employee were to return at a later time.

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Biljana Malesevic
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I agree that she is beyond awful and rude, not just to employee in store but also to other customers waiting in line after her. You just don't shush or ignore people, that is rude. But people in retail can also be rude. After my pregnancy, I gained almost 20 kg (45 lbs I think) and in most clothe stores I entered I was basically chased away with words "we don't have such large sizes", said with smirk. I was never rude, but that made me really sad.

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Keeley Sullivan
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Once a customer in the drive thru at the fast food restaurant I work at was exactly 1 (one) cent short. I politely informed him about this, so guess what he did! He literally THREW a bunch of coins at me. I kept them all (probably close to a dollar or two bc there were a few quarters), then cheerfully told him to have a nice day. Just don't ever throw anything at anyone, especially not hard metal coins at a 15 year old girl who had just started her first job ever and was just trying to be polite and make people happy. If it happens again I'll just thank him for the tip XD but seriously, don't throw things at, yell at, cuss at, or flirt with young girls (or anyone) at places like that when they're just doing the best they can at their job and are trying to help people. And yes, all those have happened to me (I'm 16 now btw).

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Cristina Steele
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at a public library and did we get the weirdos and entitled patrons who complained about EVERYTHING—never mind that the library is a FREE service in most municipalities. My favorites were middle aged women who would check out the limit on children’s books for their kids (I’m talking 40+ picture books), pretty much using the library as their own personal bookstore. They would often forget to renew the books then come in with $75 fines on their card because $2.50 per book sure adds up if you have over 30 checked out and all overdue by a week or so. They would rant and rave about having to pay the fine... It’s not fair, blah, blah, blah. My supervisor (who was a mild mannered looking grandma) was awesome though—she took no s**t from anyone. Lol. She would tell them that they were banned from checking out anything else until they paid and would block their accounts. She also threatened a few of the worst complainers with sending the bill to debt collection services.

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Master Markus
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Why is the limit 40+ books!? I mean, nobody should be taking advantage of it like that, but I wouldn't trust even the most responsible parent to get back THAT many books at once without issue.

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Serbob
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've always said that everyone should have the experience of working in retail and waiting on tables. Maybe they'll be less likely to treat staff so poorly.

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Viviane Katz
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It certainly gave me perspective -- I still remember my favourite customer. I cherish the idea of being the customer who made someone's day more pleasant.

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Elizabeth
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Those last 2 weeks after you've already given your notice can be the best of times. What is your employer going to do - fire you? No, you've already quit. When I quit my job at the public library I had 2 weeks of doing good deeds for my co-workers. I would take all the hard to deal patrons and subtly give them their own c**p. "I don't mean to be a hassle" me-really, because you act like you are the only person alive and expect us to all do the same thing, you are a huge hassle calling us 4 days a week changing your mind and request every single time. It was GLORIOUS! I got wrote up too, 2 days before my last day there IDGAF.

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Malcontent
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yeah, I served my time in hell too- I'll never work in retail again.

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AP
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Customers often come with an "entitled" attitude. But a lot of them forget what, exactly, they are entitled to. When it comes to customer experience, they are only entitled to respect, courtesy, and help. While it depends on the company, if you have a reputation for being good to the customer, then you often can get away with not providing these entitlements if the customer chooses to be a snot. Good customer service is giving the customer what they need, within company limits. It is not to give whatever the customer wants. Ultimately, entitlement attitude will come down to expecting everything for free someday. So no, the customer is definitely not always right.

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Grant McAlpine
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Customer service yes, withstanding uneccesary abuse no. You try it for a day.

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JenniG
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked for a casino and it wasn't so much the directly abusive patrons (of which there were plenty!) but the casual deliberate contempt displayed many times a day by a large percentage. Throwing the cash at you as though you were a piece of meat, not acknowledging you're talking to them, belligerence. The worst were the ones who treated you as though you were personally to blame for the money they lost. I was lucky i was only sworn at and threatened; colleagues of mine were assaulted.

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Suebee70
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've only worked in retail a couple of times, and my first job in that field was in a small gift shop/museum that often had entire busloads of tourists overwhelm the shop - sometimes 2-3 buses at a time in a very small space. On one such occasion, we were hit with 2 busloads of elderly tourists. Now, this is my first retail job experience, I was about 18, and to top it off, we used actual antique cash registers to handle all sales transactions. No computers, nothing "easy" about this. You had to manually enter every single item purchased, dollars and cents, then total, then figure their change. No problem, unless you have an old bat screaming at you while you're trying to ring up her 15 items: "WHAT'S WRONG WITH YOU?! ARE YOU STUPID?! WHAT'S TAKING SO LONG?! HURRY UP!" I replied as politely as I could, "There's NOTHING wrong with ME, ma'am." Her companion (also an elderly lady) apologized, saying she was always like that. She must have been some fun to travel with...

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Cassie
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It should be every business's policy to refuse service to individuals using a phone at checkout or ordering. You don't even have to say anything. Post a sign and when phone user gets pissy about being ignored, just point to the sign.

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Felix Feline
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When I was in college, I worked at Macy's in NY. We took back everything: wet bathing suits with scuffed bottoms, soiled underwear, dirty and damp t-shirts, and worn-out socks. Another customer brought to my register an expensive fur coat and the handwritten fake tag for $1 fell off in my hand; the manager made me ring up the coat for a dollar after the customer complained that I had "torn off the tag". Customers would masturbate into Speedos in the fitting room, and those things we put in a special bag in the stockroom. A hated manager stuck his hand into that bag once as he demanded to know why we were "hiding" merchandise. I hated retail and was so happy to leave.

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Sandy Eigler
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have worked in retail for a lot of years and it used to be that the customer was always right, but not anymore! When I worked at my last job, if I got into it with customer, i would definitely tell them off! I do not get paid enough to get bullied!! If they were on their cell phones I would just tell them straight out put the cell phone down or leave the line!

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Eca Las
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at a fabric/craft store. Usually, a customer buying vinyl would help as we measured, because vinyl bolts are thick, long and heavy, so therefore difficult to unroll & measure. One evening a woman rushed into the store, and then to my station about 5min later. She plopped a bolt of vinyl onto the countertop, ordered 27yards and then proceeded to harangue me about being in a hurry and how I(me!) was making her late! She went on, and on, verbally abusing me, not helping me to handle the unwieldy, heavy bolt, so measuring took longer. Fed up, with only 3-4 more yards to go, I looked up abruptly from my work, gazed directly into her eyes, and said in the most syrupy-sweet voice I have, "I'm sooo sorry, trying to listen AND count, I lost my place...I'll have to begin again." She was shocked, ready to explode! But she shut up, & said not one more word. I didn't mind the extra work, knocking her down a peg or two was worth it!

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Carol Augustin
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I used to work in retail and don't anymore, mostly because of the similar stories given here and the fact that retail is notorious for 3 things: 1. Crappy pay 2. Crappy hours 3. Crappy treatment of employees

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sharron lynn parsons
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh yes, those people are everywhere, as a teen I worked at a popular department store, I had an abusive customer, finally I called a supervisor and the customer got what she wanted, that store is no longer here, wonder why, really !!!

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Tralee Aylett
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

In a lot of our local stores we have signs saying that we wont serve you if you are on the phone. If my phone goes off mid transaction while shopping I'll answer it (or atleast see who it is), tell them to hold on a sec, apologize to the server and finish what I was doing. Its called respect

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Stewart Peirce
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Working at a Cumbies and this white idiot walked up to the counter and gave me the Nazi salute. I slowly remove my Chai from under my undershirt and ask him what does he think he is doing? He continues to hold the salute and says, "I'm giving you the Trump salute!" I told him he was a f*****g idjit and kicked him out of the store. Since almost everything was on video I told my supervisor and store manager the next day. My store manager wanted to write me up or maybe fire me, the supervisor said I did the right thing.

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Yehudit Hannah Cohn
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm on a campaign: Entitled Customer Is Put In Place By A Cashier WHO Offered Her A Senior’s Discount. People are "who", things are "that", and groups are "which". Learn it, love it, live it.

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EVERLEIGH
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If I worked retail or any job that deal with people like her, I WOULD LOVE IT! I love dealing with people like her cause it's a challenge for me and in the end, they always end up apologizing to me. I used to work in a call center several years ago and I had my co-workers give me their headset for me to talk to people like this DIPSHIT! I loved it and like I said, they ended apologizing to me before we end the call. I just have a way to talk to ppl that accomplishes the task at the moment and in the end, if it is them acting like an a*****e, they know it and it ends good for me.

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Petra Schaap
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

visited a small shop in Amsterdam a long time ago. They had big sign over the counter saying something about they wont help you if you'fe on your phone. Fine. So when I wanted to pay, the check out girl (not the owner) just kept talking on HER phone!! I worked in a shop too... if your phonecall is that important, you at least tell the customer in front of you "I'll be with you in a second!" or something. She was just chatting and chatting and laughing (not a business call) and ignoring me for minutes. I stood there. I should have left and inform her boss but I was just in shiock. If that would happen now I would at least adress her about it. Or walk away towards the exit with my goods without paying and see what happens, lol.

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Brandy Grote
Community Member
4 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Good job! Although on the other hand, if you think you qualify for a discount - senior (which can start at 50 years old!), military, firefighter, teacher/student - please don't be afraid to ask. If you don't ask, you won't get. Of course, being polite instead of demanding goes a long way. And if they don't offer a discount, well, ok, thanks anyway, here's what I owe. Being nice is... nice!

taryn_wallace_7 avatar
Taryn Wallace
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

To be fair however there are some TERRIBLE customer svc employees as well so...yin yang I guess

dfreg avatar
Leodavinci
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I think a lot of people forget the adage "the customer is always right" is a customer service attitude reminder for employees. However, that doesn't mean it's a blank check for disgruntled customers... some of whom are indeed life-long jerks, but the vast majority of whom are just momentary jerks having a bad day. We've all been there. Death in the family, bad news from a doctor, ill child/spouse, missed promotion, yelled at by a boss, etc., etc. Some of them might even be customer service people themselves who just had to deal with a really bad customer. Given that any major retail establishment is going to have several hundred to thousands of people walk in on any particular day, and that any particular register worker is going to interact with anywhere from several dozen to a couple of hundred customers, it shouldn't be any surprise that they run into a disgruntled customer or two, or three or four, every day.

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Gerry Higgins
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If I were the next person in line I would have given her a round of applause

shervey9 avatar
Sherri Hervey Roese
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I work retail and I can tell you that it's the company chasing the all mighty dollar that has made these monsters.

shireen_2 avatar
Shireen
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is why I've never wanted to worj in retail, people that do have the patience of saints. Good on her for getting her own back, some customers are so entitled, it pathetic.

no_hemingway avatar
PPPanda
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Writer needs to vow to never use the word “incredibly” again. He is over his lifetime quota.

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TheExtremeSmell
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Soon everything will be ordered online. And then the robots and hear our complaints over our precious things

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suckmyloli f
Community Member
4 years ago

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This kind of stuff makes me sad, why is anyone applauding this behaviour. Yeah sure she was rude but why give your senses to this person? I've worked retail and had s**t customers I just ignored their attitude and went on with my job. This is what's pulling apart society we can't wait to "give it" to someone. I mean did this persons life literally change as a result? I doubt it. Is this rude woman going to be more respectful? Also doubtful. Just ignore it.

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Gage Franke
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at Pizza Hut in high school, and our manager told us to never take a customer's s**t. She basically encouraged us to tell rude customers to f**k off.

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Madb vonMesser
Community Member
4 years ago

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Had a customer delay me for five minutes to complain about his mailbox being broken into. Everyone I asked if he'd called the station he said no, and started in again. When I finally asked what he wanted me to do he went back inside his home and slammed the door on me.

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joi
Community Member
4 years ago

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think you need a different job. lethal injection tester?

georgia_valentine avatar
Georgia Valentine
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You've clearly never worked in customer service. See what you say when the 3rd person of the day asks how to turn the tap off. The tap that they managed to turn on fine.

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