Customer Wouldn’t Pay For Renovation So Contractor Destroys It All
When you hire someone to fix things in your home, you are putting trust in a complete stranger. While you are paying them and it’s their job, you still are letting in a person you know nothing about in your home. They may do a half-hearted job or they might steal something from your home, you really never know.
A woman from Colorado trusted a job regarding the renovation of her shower and had a negative experience with the contractor she hired. She asked the contractor to not pay until she sees the finished bathroom, but the man didn’t take it very well and destroyed all the work he had just done.
More info: twitter.com
A video of an angry contractor demolishing tiles in the shower that he himself put up went viral
Image credits: Amber Trucke
Amber Trucke hired Terry James Gregory and Jordan Cazares of Dream Home Remodels of Colorado to renovate her shower. The cost of the job end up being $7,555 but there was still $4,300 remaining to pay.
However, Amber didn’t want to pay the remaining amount until she saw the shower done and working properly. That is when the contractor got very angry and came to the house just to smash the shower into pieces.
Image credits: Amber Trucke
Image credits: NewsChannel 13
The man was knocking down the walls because the woman didn’t agree to pay for his job immediately, so he decided to take everything he had done down
Image credits: Amber Trucke
In the video, you can see an angry man with a sledgehammer saying, “We put weeks into this. Thousands of dollars into this” and he starts smashing and destroying the walls. The woman who is filming is asking him to stop, but the man’s answer to this is just, “Is someone going to pay me?”
He explains with irritation in his voice his way of thinking: because the owner still has not paid him, the tiles in the shower are his property, and he can do with it whatever he wants, shutting down the woman’s argument that it’s not his house to destroy.
You can watch the man raging in the bathroom in the video below
Contractor destroyed his work over payment dispute 😳🤔 Was he Wrong? pic.twitter.com/35yW56PN7H
— IG: @GrindFace_ (@GrindFaceTV) September 20, 2021
Video credits: NewsChannel 13
Amber Trucke talked with KRDO who showed how the woman’s bathroom looks now. It is more similar to an abandoned house ready to be knocked down and not a renovated shower.
Amber told KRDO, “It makes me sick, it makes me scared. This is more than just trashing my bathroom, my sense of safety is gone.”
Image credits: NewsChannel 13
The homeowner, Amber, shared screenshots of a chat which shows how things escalated
Image credits: Amber Trucke
Amber created a Facebook account dedicated to this whole situation. She posted screenshots of messages that led to the contractors coming and destroying everything. She created the account, “For those who think I went through the whole process happy and then just decided not to pay for no reason.”
Image credits: Amber Trucke
Amber was not willing to pay until she saw the finished job and that didn’t seem right to the home remodeling business owners
Image credits: Amber Trucke
Image credits: Amber Trucke
What we find out from the messages with Jordan, one of the contractors, is that Amber just wanted to make sure everything was done properly before putting down the final payment. Also, she was of the impression that the work was not finished yet.
However, Jordan was not happy with this and it could be that she was afraid of not receiving that payment at all. Or it could be that she was afraid that the company’s scam would fail.
What was suspicious is that when Amber asked for receipts of the materials, Jordan wasn’t willing to provide them. This is up for debate whether she said that out of principle or because she was asking Amber to pay more than was needed.
From the chat, we got to know that the homeowner had more complaints so it was understandable why she wanted to wait until she saw the shower before paying
Image credits: Amber Trucke
Also, it was suspicious why the contractors didn’t want to send receipts for the materials they bought
Image credits: Amber Trucke
Image credits: Amber Trucke
Amber was also suspicious about the glass door that was supposed to be installed a long time ago but she was starting to think that it wasn’t even ordered, so it is understandable that she wouldn’t want to pay for it.
Finally, the conversation reached its culmination when Jordan announced that she and her husband will be coming to the house to ‘repossess their materials and labor’ since Amber is ‘refusing payment.’
What the homeowner didn’t know was that they would be destroying everything. On Facebook, Amber wrote, “Friday at 10:30, they were ‘finished’ and demanded immediate payment […]. Saturday, when I was asking for proof of the shower door having been ordered, Jordan got upset […]. That’s it. 23 hours. Bc I didn’t pay in 23 hours (there is NO statement from me in writing or otherwise to them that I wasn’t going to pay) they showed up like thugs and destroyed my property.”
Amber shared some photos of how the shower looked when the work was still in progress and it didn’t look that good
Image credits: Amber Trucke
The contractors told their side of the story and they claim that Amber refused to pay for their work
Image credits: Amber Trucke
It is actually hard to choose sides in this situation because if you’re a business owner, you should be wary of people avoiding payments but if you are hiring a business, you will want to be sure that they do their job well and not rip you off.
The contractors told their side of the story to DailyMail. They said that at the end of the home improvement project, communication with Amber broke down and that they understood that it’s fine when clients want to see the job they’ve done, “I needed to know of issues to fix, or have payment by the end of the day.”
Image credits: Amber Trucke
Image credits: Amber Trucke
However, in this situation, it is safe to say that the contractors overreacted as Amber just wanted to put off the payment and not avoid it completely. Also, she was not entirely satisfied with the job before, so she just wanted to be sure before sending the transaction that the shower looks like she wanted it to look. Her concerns were not without basis as the following photos shared on her Facebook account show, the tiles were uneven and the bathroom overall looked like a mess even before the demolition.
Image credits: Amber Trucke
What do you think of the contractor’s behavior and the homeowner’s determination to not pay before she sees the result? Have you ever been in a similar situation? Who do you think is in the wrong here? Leave all your thoughts in the comments!
People in the comments were divided about who is in the wrong in this situation
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I'm confused - from the messages, it seemed like she was ready to pay once she had seen the work and had confirmed that it was satisfactory. From the pictures, it did not look like the work was satisfactory and I can see why she would want to verify that everything was in working order. It also sounded like the contractor provided inaccurate time estimates, created an unsafe environment for her while working, and damaged other parts of her home. I don't know about her requests to see materials costs, but wanting to make sure that the install was done correctly prior to paying seems reasonable... am I missing something?
I agree. My partner is in construction. You want the customer to be happy. They have the right to inspect the work, arrange for any snagging to be fixed and then they get asked to pay up. The work doesn't look good at all. The only thing I would say was fair enough would be the 'don't turn on the water' as some things do need to be fully dried beforehand! As for seeing receipts - if they've agreed costs prior that shouldn't be an issue. Some jobs the supplies will be marked up, some won't - depends on how the contractor costs things, how big their own purchasing power is (discounts from suppliers). Itemised bills, always ask for those. A friend of mine has just fallen out with her plumber as he was overcharging for supplies - some mark up is reasonable as there is time involved in sourcing. Sometimes supplies will be cheaper than a customer can get them due to economies of scale. These are things people need to be aware of and look into when getting estimates for work.
Load More Replies...I was prepared to side with the contractor until I read the texts and saw the pics of the "work". Completely unacceptable to not allow inspection of the finished work before demanding payment. Also, I would be embarrassed by that shower seat. That contractor is a petulant clown. P.S. he never really ordered the glass....
Yeah, the comment "master at his craft" by a supporter must be a blind guy living in utter squalor.
Load More Replies...He might of saved her some money on demo when she hires someone to fix the mistake he made.
Load More Replies...Looking at the photos, it looks like the work of an amateur DIYer. There are tiles cut short, bare edges, and it just doesn't look neat at all. I don't know what was specified, but you either use edge tiles (glazed along the visible edge) or beading to tidy up obtuse (outside) corners. I would have refused outright to pay for that after inspecting it, and he would have been given the oportunity to correct it. Not only has he damaged his own work, but he has also damaged the fabric of the building behind, and I would fully expect to be taking him to court to recover the costs for getting it put right before hiring a different contractor to retile. Final payment is made on satisfactory completion of the job otherwise there is no incentive to get any snagging rectified in a timely fashion.
I did better on my first DIY tile job. I mean, good grief. Bullnose, people, ever hear of bullnose trim?
Load More Replies...The good news is that Dream Home Remodels of Colorado will never have another customer be late on paying a bill ever again. The bad news is that Dream Home Remodels of Colorado may never have another customer. But I'm sure it felt great!
Damn, what an ass. You pay any deposits required, after getting the quote/contract/etc... You verify the work done and when EVERYTHING is done you pay the rest. That's how it's worked on every contract job I've ever done and for every contract job I've ever paid for. (and the pics I saw were of some really crappy work)
That’s how I always thought it worked. Half down now, to pay for the supplies, and the other half when completed, to be sure the work is satisfactory. They should also leave enough leeway in their time estimate for fixing anything that didn’t come out quite right—-though any contractor worth their salt would see that and correct it long before the job was declared finished. Along the way, if they hit any snags (like if the house was a fixer-upper and ended up having flaws related to its construction, such as asbestos and lead paint abatement), they need to keep up communication—-honest communication—-with the homeowner, to let them know what they came across that would hold things up or change aspects of the design, then figure out a satisfactory solution between the two of them.
Load More Replies..."The work represents many years of sweat to master his craft." The tiles are literally crooked and the work looks like complete s**t, so...
@JayWantsACat, I was given a one-day tutorial on tilework, and within a month, my work looked tons better than those pics, so.... Yeah, he is lying.
Load More Replies...As I understand it, there was no contract which was a mistake for both parties. He did the work, yes, but you have to give people a reasonable time to render payment. Less than 24 hours is not reasonable. This guy could be charged criminally and civilly. He had a tantrum and now there is likely to be consequences for his actions.
The pictures show that the work he did was sub-standard and she should have thrown him out after the first week. Renovating a bathroom this size would take 8 working days max. Including stripping it down, prepping, doing the plumbing and the time for the tiles and grouting to fully cure. He was wrong for destroying the property and she should sue him for vandalizing her bathroom and breach of contract.
Reputable contractors do what is called a “punch list”. This is walking through and inspecting for any defects that may need to be fixed based on the final contracted product. Not being able to see if something actually works is ridiculous. Also a space being unclean is another red flag. Best part is him saying he was going to “repossess his materials” and then came in with a sledgehammer. If a contractor can’t wait a day on payment he is not worth it. Good on her
Click bait tittle. Makes it seem like the woman refused to pay for worl already done. Mot that she withheld an installment untill viewing work.
Payment or not, that’s literally the absolute worst renovation (before the destruction) I’ve ever, EVER seen. Just look at what was considered a complete job. It looks like tweekers doing a sketchy job, being sketchy with the proof of purchases & being sketchy thugs when they didn’t get their meth money within 24 hours of “finishing the (complete shite) job.”
Right ? How she thought that was somehow going to look better on the last day is beyond me.. anyone thats even been in a normal bathroom would see after 4 days this is heading off the rails
Load More Replies...Been a contractor for 25 years. Sounds like he didn't have a good contract or a bad one. On large jobs, you pay as you go with a percentage held at the end for a punch list. If the intermediate payments aren't made, work stops then i goto another job while you argue yourself to death with the lawyers and judge because you broke the contract. Most of the time homeowners have no idea what they are looking at but think they know everything. I have had courts rule in my favor 90% of the time, then liens, then forced sale of the premises. But in Texas, once it's attached to the house it's the homeowners. Destroying it or trying to reposess it will get you arrested.
There are unfinished edges on the step. Needed the same type of pieces with the rounded edge that are on the adjacent wall for a finished look. This is a terrible job. He bought the cheapest tile components he could. It sounds to me like he had a gambling debt that was due and he was going to get knee-capped.
You have to use lawyers and court hearings, you can't go about smashing things up like a 5 year old. We have moved past this.
TBH, I would have been scared shitless by a big, mallet-welding, angry man destroying my home. He could have turned on to her and beaten her up for all she knew. I agree with Dasha. He was still there. She was ready to pay. She just wanted to check things out first. He needs anger management and put down the tools until he can learn to compose himself. I would have gotten out of the home and called 911.
just look at the quality, she must be glad that she did not pay. Also if you watch the movie, or look at the shots from it, it's plain bad. And also, of you have these kind of anger issues, you should not be running your own company.
The work looks like crap. Her requests and demeanor do not appear to be unreasonable. The contractor let his emotions do the talking, rather than give the homeowner the chance to look over his work. Rather than wait 24 hours, he chose the sledgehammer. That shows a resounding lack of professionalism and inability to understand the simple concept of a mechanic's lien in the event the homeowner doesn't pay. Terrible, terrible business practices.
Wow, that contractor is a freaking idiot. Never, ever (ever ever) pay for a job until it’s done. Any contractor who debates this shouldn’t have gotten the job in the first (and obviously doesn’t know wtf he/she is doing). I let this rule slide only once, with a “family friend” who “does excellent work, and we can totally trust him”. Guess who did sh*t work, didn’t finish after I paid him in full (and higher than the verbal quote) and got taken to court by yours truly after I spent an extra $1000 with someone else to actually finish it? Never ever pay up on a job until it’s done.
You deal with it in Court, not physically. His reasoning may be correct, but his behavior was not. If your 5 year old got mad and kicked down his brother's lego tower, would that be okay? What the Contractor does not understand is how a woman perceives an angry man with a hammer.
That 'contractor' is a lunatic and I'd be taking him to court on a variety of charges. That she agreed to pay $7,555 for that little amount of work is crazy in the first place, but they didn't even get that right. His work is worse than amateur, he has no idea how to do tile work. And that he wanted to get paid before she even saw the finished result means he knew it, too. What a nightmare, I feel terrible for that woman. Her bathroom was destroyed even before he took a hammer to it.
Good lord this guy has some balls calling his company Dream home. That is some of the worst tile work ive ever seen. Which means probably everything under it is bad too. Id be surprised if he even waterproofed anything. He did her a favor starting the demo. That is atrocious
Contractor massively in the wrong here I think and home owner partly. I work in construction and it drives me crazy when clients take so long to round up money to pay for a job. Unless a client works out a payment plan they should have a cheque or cash ready and waiting. However a few days to a week is perfectly acceptable to pay. This client should have said I am at work and I will pay this evening when I get home. The escalated conversation probably spooked the contractor and perhaps he has been burnt before but he acted way too drastically way too soon.
The contractor is WRONG, period. My husband is a wood flooring contractor, and he insists customers see the finished product before final payment. Then again, his work is excellent whereas this guy's is... far from it. Unprofessional on a lot of levels.
I would do the same thing the customer did. I would go home and inspect it and pay when I am happy with the work. End of story. I would not have engaged him like she did. I would have just said. "I am so glad you are done. I will be home this evening and will give it a look and I will let you know what I think. Thanks so much!" And I would not have exchanged another text with him until I got home. If I was not happy, I would send pictures as to why, if I was happy, I would transfer the money while standing in my bathroom basking the in glory of my new shower!
His work was sh1te and his attitude proved he was trying to hide faulty workmanship. I would have made him re-do all that work. He's an untalented hack and should be barred from the industry.
That's what I was just saying, he was trying to destroy the evidence of his lousy work. But I'd rather make him pay SOMEONE ELSE to repair it.
Load More Replies...He did a poor job. I have had 6 contractors over the last 2 years for big projects. I had to fire 2. I wish I had fired a 3rd. If the contractor is going to do a crappy job ( I pay well and on time, I also tip and I just want an adequate job) why do we bother to license them. As an example, the contractor tried to pit my laminate floor down without leveling the drop off from one section to another. The flooring cracked. What a surprise.
Firstly, his work was sh*t. Secondly, she never said she didn't want to pay, just that she wanted to see it before she paid which was 100% fair. What a child that contractor was.
For me the bottom line would be that the job LOOKED LIKE CRAP!! Not professional at all. Fix it and get paid.
Totally expected this to be a Karen vs Contractor thing. But that 'work' was absolutely bullshit awful. 'Contractor' is garbage, and should be civilly pursued for damages and breach of contract.
I can't help but feel like if it was a man who had hired the contractor that the contractor wouldn't have felt like he could go in and demolish the bathroom but because it was a woman it's culturally acceptable to bully them and violate their space and safety. The contractor felt justified in bullying her because she called him out. It's amazing how private property is considered to be so important but not if it's a woman's even though she worked just as hard to buy her property.
Plus ... this only shows one bathroom he made ... maybe his work is better other times ... but ... but he made the mistake of taking this into a broader public than needed. Now, everyone sees how he worked in that case - not too well, tbh - and sees how entitled and childish he reacts if there is a simple dispute over the time of payment, which essentially is a question of hours, and with banks and their processing times they somehow got to take into the times of no delays, it likely wouldn't have made any difference at all. But, instead of being proud of his work, and accepting it being inspected by the paying customer before payment - which in itself never even was put in any question - he made an idiot of himself, for the whole world to see, and likely, everyone around there has heard of it and will look it up before considering to hire him. I wouldn't hire him... the quality of work, the stubbornness in his antics, and finally the destruction ... really? That guy? No way!
I dont understand why people are applauding this contractor's behavior. It was very unprofessional and immature. It is not that she is avoiding to pay him, she just want to make inspect it first before paying. I have my house repainted and the painter wants me to inspect the finish product before he accepted the payment. This contractor needs a psych eval not only as a contractor but as a person.
there is a right way and a wrong way to handle something like this. First of all, the contract should have clearly specified the scope of work and contingencies. Secondly, there should have been provision made for leveling the walls & surfaces. You can't do a nice job laying any tile unless the surfaces are flat & square. A lot of the terrible-looking work is due to uneven surfaces. Finally, for an amount this large, the contract should specify break-out payment points. The job should have been broken down into at least 5 smaller jobs. A payment for each part should have been agreed to. The work should stop until the owner accepts each separate item. Then a partial payment for each part could be made. If necessary, the contract could be renegotiated at each stopping point so that it is fair all around. Is the contractor to blame for this mess? Or is the owner to blame? It takes two to make a disaster like this. Both are to blame, and both are responsible. Cases like this clog the court system every month needlessly.
I think they both have valid points but they both also behaved badly. To avoid this type of mess, pay in 3 installments, One at the beginning, One halfway through, and the final payment at the completion of the job...and PUT IT IN WRITING. Had they done that in the first place, this whole mess would have been avoided. Both of them need to grow up.
As a licensed general contractor who does a lot of remodeling work, and as someone who installed tile for a living, he's 100% legally in the wrong, and probably at least 98% morally in the wrong too. I obviously wasn't there to see everything leading up to this, but judging from the pics, the work is extremely sloppy in areas and she would be justified in withholding payment until it was corrected. Now being a former tile mechanic myself, I also understand that tile is near impossible to get perfect, and even more so in a remodel, but this is far, far beyond that. It's either a lack of skill, or a lack of caring about the quality of work he's putting out. And as far as his assertion that since she hasn't paid, the tile still belongs to him, he's totally wrong - in most places in the US, once it's installed, it's part of the property, paid for or not. She could sue him and not only not have to pay for his crappy work, but also force him to pay for the damage he caused.
I was a contractor for years and NEVER got paid until the customer approved the work. I don’t know any contractor who didn’t have to do the same. Very suspicious. Got a feeling that he was trying to hide something he wasn’t sure he’d get away with once she saw it
The DA has filed criminal charges against this contractor for destruction of this woman's home. Those who think he was justified because she hadn't paid the second he demanded money have criminal brains.
I'd imagine HGTV or someone will step in and do it for free for the good PR.
After military my fam go into construction. You always have unexpected issues of cost, fixes, fails.... AND YOU GET THE JOB YOU BID FOR. Check for license, insurance, bond, and training before you hire, folks. Late payments are not okay in other fields, so, no, contractor wasn't wrong to be angry. You don't pay, you don't get work. THat said? He's totally the a**hole here. You NEVER destroy anything on purpose, and it isn't his house, so it's not his to do. Also, that was crappy tilework. You can do better reading "Home Renovation for Dummies".
There is a legal method for the contractor to pursue his claim. What he did, regardless if he was justified or not, is not only illegal, but criminal. He should be locked up for unlawful entry and vandalism.
From the photos shown, the tiling is abysmal & I certainly wouldn't accept it! My husband is a tiler & would be ashamed to leave a customer with that as an example of his work.
Partial resolution: https://www.newsweek.com/tilers-decide-rebuild-woman-bathroom-free-seeing-viral-video-destruction-1637059 AND https://krdo.com/news/top-stories/2021/11/05/warrants-issued-for-contractor-who-destroyed-colorado-springs-womans-bathroom/
I think it is very clear what happened here... This contractor thought he could bully and mansplain this female client into paying him without checking the work, which from the photos, seems severely lacking in expertise. He is also refusing to show her receipts for fittings, etc that he bought, which raises some serious red flags regarding his business practice. He probably overcharged her, and/or used sub-par stock or items that he already had. Once he realized that she was not going to pay him before confirming that the work was up to standard, and that she had a lawyer and a contractor family member to refer to, he realized that his shoddy work will not stand inspection, and his only course of action was to destroy the evidence and cry wolf. If he wanted his materials back, he could have neatly removed it from the still wet walls - he was covering up bad workmanship.
I'm guessing this women went with the cheapest quote and never checked references, licensing or insurance, which is why she ended up with shotty work. 7k for a bathroom model should of been the first red flag. The contractor was definitely unprofessional, he should of just put a lien on her house instead of destroying his work. Although, he probably did the homeowner a favor because that tile job was horrendous!!! If I was the homeowner, I would blow up social media and make sure everyone knows how he handles his business.
I commented earlier and I will add that I feel for the customer on this, as well, as I have been there. I paid my parents' neighbor $2,500.00 to repair their fence after they died, and paid him in full up front like a moron, because I didnt have any experience and regretfully, I trusted him. He came to the house one day after his job as a contractor for another client and sawed up some wood. That was it! No other work has been done on the fence and this was last July. When I asked him about it, he threatened and i quote, "l'll bash your head in, bitch." I learned the hard way.
I actually agreed with The Contractor on this ! Until I took a close look " @ the photos.. The Workmanship was very poor , & Sloppy" Something you would see from a DIY, not a Contractor... Who uses rubber cove Base in a Residential Bathroom , look at the grout lines,& Tile work ! Horrible work...
The customer was ABSOLUTELY 100% in the right with this circumstance. It is common knowledge that you NEVER pay for a job like this in full until everything has been done to the customer's satisfaction based on the agreement/contract made between client and the contractor. She was more than fair to him by confirming this with both someone that worked in the same field, as well as an attorney. His refusal to produce documents/receipts to confirm his work vs his labor amounts proves his incompetence further, also. Thus the emotional and inappropriate reaction of destruction of property on his part. He knows he can't prove this and redeem his loss in a proper court of law so he redeems it the only way he can by tearing up her bathroom so he doesnt feel like she won, which is not only wrong, but disturbing as well. I would absolutely take this guy to court to force him to to pay for his hissy fit, because she is now forced to repair this damage at her own expense and has the proof.
He was in the wrong once it was installed. he should have had her pay for materials up front with proper invoices with an itemized list. The workmanship was crappy my tile that I installed looks better than what they did!
The contractor is not in the wrong. There are many many jobs that require you to put in a tremendous amount of work and then refuse to pay you at the end simply because they believed your price quote would go down. As a culinary contractor and caterer, i gave made teired wedding cakes and quoted a price of a few hundred (that they AGREE TO PAY), then upon seeing the cake and realizing they have paid what they already have for their event that they suddenly dont want to pay that high amount for a cake that will be eaten. And then i am out all that hard work and money for a cake i have to toss out. The customer is not always right. I understand people dont like to part with their money, but then you DO NOT request a service leading the server to believe you eill hold up their end, much like you did yours. People that have never worked jobs like that will not understand how tedious and insanely detail-oriented we work for people and they are rude and don't care.
I saw on tv that they made a fence and the ppl paid less and refused to pay it all, so lol they just drove by and removed a few parts they didn't pay and took em with them. Judge said they were right.
Load More Replies...They both were a33hole3 and in the wrong. You pay along the way, and the person should be reputable enough that if there is a problem, they come back and fix it for free (since you already paid for it).
Oh my ... actually, I'm sick of this kind of behaviour. You order something, you pay it - but seeing the result first is a must, as getting even one penny back if you're rightfully not satisfied is a lot harder than waiting until you see the result. Also, any craftsman who delivers good work wouldn't have much to fear from clients who aren't professionals in the same branch. It's hard to get any craftsmen anyway, as they literally have overflowing requests, and can pick and chose customers, at least around here - germany - it is that way. There even was one guy who made tiled floors for a living, who excluded engineers from being his customers because they "had a habit of complaining" - which tells more about his work than it tells about picky engineers. It may be harder to disguise crappy work from engineers, which may be the core reason to not want to work for them... This guy ... well ... He's absolutely wrong here. Shouldn't even get one cent.
Revenge is not a win win solution. Both parties lose. Reputations torn asunder. Bitterness generating cancer cells in both parties who behaved like tantrumic toddlers. It's people like these who make the world worse just by being in it. No wonder Mother Nature sent us Covid to clean up the mess that is humanity.
Both seem like arses, but since the contractors work looks like s**t, I'm on her side. I mean, I can do a better job than that!
Omg, those idiots on twitter - I am absolutely sure none of them read the story or took a look at his "work". I hope she sue him and get her money back. Because it is a s**t work. She waited for him to do a s**t job, but he can't wait for her to inspect before paying the final amount. He didn't present any evidence of what he spend. He is damn unprofessional, rude etc. This is not how things work.
That's really shoddy work. Those look like things a beginner would do. The homeowner need to take this guy to court and since the police is already involved file for destruction of property. This has nothing to do with "stealing the labor" of a craftsman. It's pretty damning with that quality of work and his insistence on full payment quickly.
I work for a place that sells to contractors. They pay with their money. Either from down payments made to them out out of pocket. We create quotes for materials that they use to bill out the product cost and their labor time to the clients. We special order or are a go between for specialty items like glass shower doors or cabinetry. Some of those special order items are custom made and take a bit longer. So construction has to be spot on with measurements for these last minute things to fit perfectly. That's time being spent measuring twice to cut once to limit waste. Granted I saw errors in his joint work and tile alignment in spots in these photos. But a down payment gets a job going an pays for time and supplies. Final payment is for clean up an little touch ups and to pay the workers. She was wrong to deny payment but also jumped the gun getting smart assed with her comments. He jumped too after the lawyer bit an trashing it. He should have waited outside for her an (cont reply)
When she returned and inspected it if no payment was made then he should have filed a lien on her property. That's it.
Load More Replies...That work looks terrible he looks like what in England we'd call a cowboy she's had a close escape there always try and get recommendations off family or friends
Or go direct to the professional trade bodies. Eg NICEIC for a registered electrician. These organisations routinely assess their members and will help the customer if they are unhappy with the work. You have far more come-back. The downside to recommendations is that people don't really appreciate what makes a good job or not. It can appear great on the surface. With plumbing and electrical work, for example, a lot of the real work is hidden and could be a working lash up that won't last. We have two tradesmen in my area that are rubbish but regularly recommended on Facebook and other social media. People think they are good but we have seen the mess behind the scenes. Also, going via the trade bodies for members you KNOW they are qualified and insured. Honestly, it is absolutely the safest way.
Load More Replies...if there is a signed contract contractor could sue her if she doesn't pay. In this way he caused damages that he will have to repay and lost his reputation. Who will hire a person that is going to destroy your house if you say something he doesn't like?
From the pictures the quality of the work was rubbish. Definitely there would've been leaks...but...She has no right to see the receipts and she should've paid the second day in the morning but not the whole amount since the quality was low and she was still waiting for the shower glass. I would say they both were wrong and right and they should've let the court take care of the issue.
Based on the photos, I can see why she is withholding some money.. But not why she is withholding ALL of it. Btw, my parents paid thousands of Euros to have wiindows installes. Guy install tow, wants an advance of 100€ for the next, my parents give him that and he declared bankrupcy. Now, the reason crafstpeople go bankrupt is usually because people don't pay them. But he must have know that when he asked my parents for that money.
It all comes down to what is in the contract. Right or wrong is irrelevant. And I would think that would be a common thing to have in a home contracting contract. For example, half now, half on completion, etc.
No, it doesn't come down to what's in the contract. If the work is not of a satisfactory quality then she's right to refuse payment. You don't state in a contract "Work to be of good quality" because it's supposed to be a given. His work is clearly well below what's expected and, contract or not, I would also have refused to pay for it. *I* can tile better than he has, for goodness sake.
Load More Replies...I'm confused - from the messages, it seemed like she was ready to pay once she had seen the work and had confirmed that it was satisfactory. From the pictures, it did not look like the work was satisfactory and I can see why she would want to verify that everything was in working order. It also sounded like the contractor provided inaccurate time estimates, created an unsafe environment for her while working, and damaged other parts of her home. I don't know about her requests to see materials costs, but wanting to make sure that the install was done correctly prior to paying seems reasonable... am I missing something?
I agree. My partner is in construction. You want the customer to be happy. They have the right to inspect the work, arrange for any snagging to be fixed and then they get asked to pay up. The work doesn't look good at all. The only thing I would say was fair enough would be the 'don't turn on the water' as some things do need to be fully dried beforehand! As for seeing receipts - if they've agreed costs prior that shouldn't be an issue. Some jobs the supplies will be marked up, some won't - depends on how the contractor costs things, how big their own purchasing power is (discounts from suppliers). Itemised bills, always ask for those. A friend of mine has just fallen out with her plumber as he was overcharging for supplies - some mark up is reasonable as there is time involved in sourcing. Sometimes supplies will be cheaper than a customer can get them due to economies of scale. These are things people need to be aware of and look into when getting estimates for work.
Load More Replies...I was prepared to side with the contractor until I read the texts and saw the pics of the "work". Completely unacceptable to not allow inspection of the finished work before demanding payment. Also, I would be embarrassed by that shower seat. That contractor is a petulant clown. P.S. he never really ordered the glass....
Yeah, the comment "master at his craft" by a supporter must be a blind guy living in utter squalor.
Load More Replies...He might of saved her some money on demo when she hires someone to fix the mistake he made.
Load More Replies...Looking at the photos, it looks like the work of an amateur DIYer. There are tiles cut short, bare edges, and it just doesn't look neat at all. I don't know what was specified, but you either use edge tiles (glazed along the visible edge) or beading to tidy up obtuse (outside) corners. I would have refused outright to pay for that after inspecting it, and he would have been given the oportunity to correct it. Not only has he damaged his own work, but he has also damaged the fabric of the building behind, and I would fully expect to be taking him to court to recover the costs for getting it put right before hiring a different contractor to retile. Final payment is made on satisfactory completion of the job otherwise there is no incentive to get any snagging rectified in a timely fashion.
I did better on my first DIY tile job. I mean, good grief. Bullnose, people, ever hear of bullnose trim?
Load More Replies...The good news is that Dream Home Remodels of Colorado will never have another customer be late on paying a bill ever again. The bad news is that Dream Home Remodels of Colorado may never have another customer. But I'm sure it felt great!
Damn, what an ass. You pay any deposits required, after getting the quote/contract/etc... You verify the work done and when EVERYTHING is done you pay the rest. That's how it's worked on every contract job I've ever done and for every contract job I've ever paid for. (and the pics I saw were of some really crappy work)
That’s how I always thought it worked. Half down now, to pay for the supplies, and the other half when completed, to be sure the work is satisfactory. They should also leave enough leeway in their time estimate for fixing anything that didn’t come out quite right—-though any contractor worth their salt would see that and correct it long before the job was declared finished. Along the way, if they hit any snags (like if the house was a fixer-upper and ended up having flaws related to its construction, such as asbestos and lead paint abatement), they need to keep up communication—-honest communication—-with the homeowner, to let them know what they came across that would hold things up or change aspects of the design, then figure out a satisfactory solution between the two of them.
Load More Replies..."The work represents many years of sweat to master his craft." The tiles are literally crooked and the work looks like complete s**t, so...
@JayWantsACat, I was given a one-day tutorial on tilework, and within a month, my work looked tons better than those pics, so.... Yeah, he is lying.
Load More Replies...As I understand it, there was no contract which was a mistake for both parties. He did the work, yes, but you have to give people a reasonable time to render payment. Less than 24 hours is not reasonable. This guy could be charged criminally and civilly. He had a tantrum and now there is likely to be consequences for his actions.
The pictures show that the work he did was sub-standard and she should have thrown him out after the first week. Renovating a bathroom this size would take 8 working days max. Including stripping it down, prepping, doing the plumbing and the time for the tiles and grouting to fully cure. He was wrong for destroying the property and she should sue him for vandalizing her bathroom and breach of contract.
Reputable contractors do what is called a “punch list”. This is walking through and inspecting for any defects that may need to be fixed based on the final contracted product. Not being able to see if something actually works is ridiculous. Also a space being unclean is another red flag. Best part is him saying he was going to “repossess his materials” and then came in with a sledgehammer. If a contractor can’t wait a day on payment he is not worth it. Good on her
Click bait tittle. Makes it seem like the woman refused to pay for worl already done. Mot that she withheld an installment untill viewing work.
Payment or not, that’s literally the absolute worst renovation (before the destruction) I’ve ever, EVER seen. Just look at what was considered a complete job. It looks like tweekers doing a sketchy job, being sketchy with the proof of purchases & being sketchy thugs when they didn’t get their meth money within 24 hours of “finishing the (complete shite) job.”
Right ? How she thought that was somehow going to look better on the last day is beyond me.. anyone thats even been in a normal bathroom would see after 4 days this is heading off the rails
Load More Replies...Been a contractor for 25 years. Sounds like he didn't have a good contract or a bad one. On large jobs, you pay as you go with a percentage held at the end for a punch list. If the intermediate payments aren't made, work stops then i goto another job while you argue yourself to death with the lawyers and judge because you broke the contract. Most of the time homeowners have no idea what they are looking at but think they know everything. I have had courts rule in my favor 90% of the time, then liens, then forced sale of the premises. But in Texas, once it's attached to the house it's the homeowners. Destroying it or trying to reposess it will get you arrested.
There are unfinished edges on the step. Needed the same type of pieces with the rounded edge that are on the adjacent wall for a finished look. This is a terrible job. He bought the cheapest tile components he could. It sounds to me like he had a gambling debt that was due and he was going to get knee-capped.
You have to use lawyers and court hearings, you can't go about smashing things up like a 5 year old. We have moved past this.
TBH, I would have been scared shitless by a big, mallet-welding, angry man destroying my home. He could have turned on to her and beaten her up for all she knew. I agree with Dasha. He was still there. She was ready to pay. She just wanted to check things out first. He needs anger management and put down the tools until he can learn to compose himself. I would have gotten out of the home and called 911.
just look at the quality, she must be glad that she did not pay. Also if you watch the movie, or look at the shots from it, it's plain bad. And also, of you have these kind of anger issues, you should not be running your own company.
The work looks like crap. Her requests and demeanor do not appear to be unreasonable. The contractor let his emotions do the talking, rather than give the homeowner the chance to look over his work. Rather than wait 24 hours, he chose the sledgehammer. That shows a resounding lack of professionalism and inability to understand the simple concept of a mechanic's lien in the event the homeowner doesn't pay. Terrible, terrible business practices.
Wow, that contractor is a freaking idiot. Never, ever (ever ever) pay for a job until it’s done. Any contractor who debates this shouldn’t have gotten the job in the first (and obviously doesn’t know wtf he/she is doing). I let this rule slide only once, with a “family friend” who “does excellent work, and we can totally trust him”. Guess who did sh*t work, didn’t finish after I paid him in full (and higher than the verbal quote) and got taken to court by yours truly after I spent an extra $1000 with someone else to actually finish it? Never ever pay up on a job until it’s done.
You deal with it in Court, not physically. His reasoning may be correct, but his behavior was not. If your 5 year old got mad and kicked down his brother's lego tower, would that be okay? What the Contractor does not understand is how a woman perceives an angry man with a hammer.
That 'contractor' is a lunatic and I'd be taking him to court on a variety of charges. That she agreed to pay $7,555 for that little amount of work is crazy in the first place, but they didn't even get that right. His work is worse than amateur, he has no idea how to do tile work. And that he wanted to get paid before she even saw the finished result means he knew it, too. What a nightmare, I feel terrible for that woman. Her bathroom was destroyed even before he took a hammer to it.
Good lord this guy has some balls calling his company Dream home. That is some of the worst tile work ive ever seen. Which means probably everything under it is bad too. Id be surprised if he even waterproofed anything. He did her a favor starting the demo. That is atrocious
Contractor massively in the wrong here I think and home owner partly. I work in construction and it drives me crazy when clients take so long to round up money to pay for a job. Unless a client works out a payment plan they should have a cheque or cash ready and waiting. However a few days to a week is perfectly acceptable to pay. This client should have said I am at work and I will pay this evening when I get home. The escalated conversation probably spooked the contractor and perhaps he has been burnt before but he acted way too drastically way too soon.
The contractor is WRONG, period. My husband is a wood flooring contractor, and he insists customers see the finished product before final payment. Then again, his work is excellent whereas this guy's is... far from it. Unprofessional on a lot of levels.
I would do the same thing the customer did. I would go home and inspect it and pay when I am happy with the work. End of story. I would not have engaged him like she did. I would have just said. "I am so glad you are done. I will be home this evening and will give it a look and I will let you know what I think. Thanks so much!" And I would not have exchanged another text with him until I got home. If I was not happy, I would send pictures as to why, if I was happy, I would transfer the money while standing in my bathroom basking the in glory of my new shower!
His work was sh1te and his attitude proved he was trying to hide faulty workmanship. I would have made him re-do all that work. He's an untalented hack and should be barred from the industry.
That's what I was just saying, he was trying to destroy the evidence of his lousy work. But I'd rather make him pay SOMEONE ELSE to repair it.
Load More Replies...He did a poor job. I have had 6 contractors over the last 2 years for big projects. I had to fire 2. I wish I had fired a 3rd. If the contractor is going to do a crappy job ( I pay well and on time, I also tip and I just want an adequate job) why do we bother to license them. As an example, the contractor tried to pit my laminate floor down without leveling the drop off from one section to another. The flooring cracked. What a surprise.
Firstly, his work was sh*t. Secondly, she never said she didn't want to pay, just that she wanted to see it before she paid which was 100% fair. What a child that contractor was.
For me the bottom line would be that the job LOOKED LIKE CRAP!! Not professional at all. Fix it and get paid.
Totally expected this to be a Karen vs Contractor thing. But that 'work' was absolutely bullshit awful. 'Contractor' is garbage, and should be civilly pursued for damages and breach of contract.
I can't help but feel like if it was a man who had hired the contractor that the contractor wouldn't have felt like he could go in and demolish the bathroom but because it was a woman it's culturally acceptable to bully them and violate their space and safety. The contractor felt justified in bullying her because she called him out. It's amazing how private property is considered to be so important but not if it's a woman's even though she worked just as hard to buy her property.
Plus ... this only shows one bathroom he made ... maybe his work is better other times ... but ... but he made the mistake of taking this into a broader public than needed. Now, everyone sees how he worked in that case - not too well, tbh - and sees how entitled and childish he reacts if there is a simple dispute over the time of payment, which essentially is a question of hours, and with banks and their processing times they somehow got to take into the times of no delays, it likely wouldn't have made any difference at all. But, instead of being proud of his work, and accepting it being inspected by the paying customer before payment - which in itself never even was put in any question - he made an idiot of himself, for the whole world to see, and likely, everyone around there has heard of it and will look it up before considering to hire him. I wouldn't hire him... the quality of work, the stubbornness in his antics, and finally the destruction ... really? That guy? No way!
I dont understand why people are applauding this contractor's behavior. It was very unprofessional and immature. It is not that she is avoiding to pay him, she just want to make inspect it first before paying. I have my house repainted and the painter wants me to inspect the finish product before he accepted the payment. This contractor needs a psych eval not only as a contractor but as a person.
there is a right way and a wrong way to handle something like this. First of all, the contract should have clearly specified the scope of work and contingencies. Secondly, there should have been provision made for leveling the walls & surfaces. You can't do a nice job laying any tile unless the surfaces are flat & square. A lot of the terrible-looking work is due to uneven surfaces. Finally, for an amount this large, the contract should specify break-out payment points. The job should have been broken down into at least 5 smaller jobs. A payment for each part should have been agreed to. The work should stop until the owner accepts each separate item. Then a partial payment for each part could be made. If necessary, the contract could be renegotiated at each stopping point so that it is fair all around. Is the contractor to blame for this mess? Or is the owner to blame? It takes two to make a disaster like this. Both are to blame, and both are responsible. Cases like this clog the court system every month needlessly.
I think they both have valid points but they both also behaved badly. To avoid this type of mess, pay in 3 installments, One at the beginning, One halfway through, and the final payment at the completion of the job...and PUT IT IN WRITING. Had they done that in the first place, this whole mess would have been avoided. Both of them need to grow up.
As a licensed general contractor who does a lot of remodeling work, and as someone who installed tile for a living, he's 100% legally in the wrong, and probably at least 98% morally in the wrong too. I obviously wasn't there to see everything leading up to this, but judging from the pics, the work is extremely sloppy in areas and she would be justified in withholding payment until it was corrected. Now being a former tile mechanic myself, I also understand that tile is near impossible to get perfect, and even more so in a remodel, but this is far, far beyond that. It's either a lack of skill, or a lack of caring about the quality of work he's putting out. And as far as his assertion that since she hasn't paid, the tile still belongs to him, he's totally wrong - in most places in the US, once it's installed, it's part of the property, paid for or not. She could sue him and not only not have to pay for his crappy work, but also force him to pay for the damage he caused.
I was a contractor for years and NEVER got paid until the customer approved the work. I don’t know any contractor who didn’t have to do the same. Very suspicious. Got a feeling that he was trying to hide something he wasn’t sure he’d get away with once she saw it
The DA has filed criminal charges against this contractor for destruction of this woman's home. Those who think he was justified because she hadn't paid the second he demanded money have criminal brains.
I'd imagine HGTV or someone will step in and do it for free for the good PR.
After military my fam go into construction. You always have unexpected issues of cost, fixes, fails.... AND YOU GET THE JOB YOU BID FOR. Check for license, insurance, bond, and training before you hire, folks. Late payments are not okay in other fields, so, no, contractor wasn't wrong to be angry. You don't pay, you don't get work. THat said? He's totally the a**hole here. You NEVER destroy anything on purpose, and it isn't his house, so it's not his to do. Also, that was crappy tilework. You can do better reading "Home Renovation for Dummies".
There is a legal method for the contractor to pursue his claim. What he did, regardless if he was justified or not, is not only illegal, but criminal. He should be locked up for unlawful entry and vandalism.
From the photos shown, the tiling is abysmal & I certainly wouldn't accept it! My husband is a tiler & would be ashamed to leave a customer with that as an example of his work.
Partial resolution: https://www.newsweek.com/tilers-decide-rebuild-woman-bathroom-free-seeing-viral-video-destruction-1637059 AND https://krdo.com/news/top-stories/2021/11/05/warrants-issued-for-contractor-who-destroyed-colorado-springs-womans-bathroom/
I think it is very clear what happened here... This contractor thought he could bully and mansplain this female client into paying him without checking the work, which from the photos, seems severely lacking in expertise. He is also refusing to show her receipts for fittings, etc that he bought, which raises some serious red flags regarding his business practice. He probably overcharged her, and/or used sub-par stock or items that he already had. Once he realized that she was not going to pay him before confirming that the work was up to standard, and that she had a lawyer and a contractor family member to refer to, he realized that his shoddy work will not stand inspection, and his only course of action was to destroy the evidence and cry wolf. If he wanted his materials back, he could have neatly removed it from the still wet walls - he was covering up bad workmanship.
I'm guessing this women went with the cheapest quote and never checked references, licensing or insurance, which is why she ended up with shotty work. 7k for a bathroom model should of been the first red flag. The contractor was definitely unprofessional, he should of just put a lien on her house instead of destroying his work. Although, he probably did the homeowner a favor because that tile job was horrendous!!! If I was the homeowner, I would blow up social media and make sure everyone knows how he handles his business.
I commented earlier and I will add that I feel for the customer on this, as well, as I have been there. I paid my parents' neighbor $2,500.00 to repair their fence after they died, and paid him in full up front like a moron, because I didnt have any experience and regretfully, I trusted him. He came to the house one day after his job as a contractor for another client and sawed up some wood. That was it! No other work has been done on the fence and this was last July. When I asked him about it, he threatened and i quote, "l'll bash your head in, bitch." I learned the hard way.
I actually agreed with The Contractor on this ! Until I took a close look " @ the photos.. The Workmanship was very poor , & Sloppy" Something you would see from a DIY, not a Contractor... Who uses rubber cove Base in a Residential Bathroom , look at the grout lines,& Tile work ! Horrible work...
The customer was ABSOLUTELY 100% in the right with this circumstance. It is common knowledge that you NEVER pay for a job like this in full until everything has been done to the customer's satisfaction based on the agreement/contract made between client and the contractor. She was more than fair to him by confirming this with both someone that worked in the same field, as well as an attorney. His refusal to produce documents/receipts to confirm his work vs his labor amounts proves his incompetence further, also. Thus the emotional and inappropriate reaction of destruction of property on his part. He knows he can't prove this and redeem his loss in a proper court of law so he redeems it the only way he can by tearing up her bathroom so he doesnt feel like she won, which is not only wrong, but disturbing as well. I would absolutely take this guy to court to force him to to pay for his hissy fit, because she is now forced to repair this damage at her own expense and has the proof.
He was in the wrong once it was installed. he should have had her pay for materials up front with proper invoices with an itemized list. The workmanship was crappy my tile that I installed looks better than what they did!
The contractor is not in the wrong. There are many many jobs that require you to put in a tremendous amount of work and then refuse to pay you at the end simply because they believed your price quote would go down. As a culinary contractor and caterer, i gave made teired wedding cakes and quoted a price of a few hundred (that they AGREE TO PAY), then upon seeing the cake and realizing they have paid what they already have for their event that they suddenly dont want to pay that high amount for a cake that will be eaten. And then i am out all that hard work and money for a cake i have to toss out. The customer is not always right. I understand people dont like to part with their money, but then you DO NOT request a service leading the server to believe you eill hold up their end, much like you did yours. People that have never worked jobs like that will not understand how tedious and insanely detail-oriented we work for people and they are rude and don't care.
I saw on tv that they made a fence and the ppl paid less and refused to pay it all, so lol they just drove by and removed a few parts they didn't pay and took em with them. Judge said they were right.
Load More Replies...They both were a33hole3 and in the wrong. You pay along the way, and the person should be reputable enough that if there is a problem, they come back and fix it for free (since you already paid for it).
Oh my ... actually, I'm sick of this kind of behaviour. You order something, you pay it - but seeing the result first is a must, as getting even one penny back if you're rightfully not satisfied is a lot harder than waiting until you see the result. Also, any craftsman who delivers good work wouldn't have much to fear from clients who aren't professionals in the same branch. It's hard to get any craftsmen anyway, as they literally have overflowing requests, and can pick and chose customers, at least around here - germany - it is that way. There even was one guy who made tiled floors for a living, who excluded engineers from being his customers because they "had a habit of complaining" - which tells more about his work than it tells about picky engineers. It may be harder to disguise crappy work from engineers, which may be the core reason to not want to work for them... This guy ... well ... He's absolutely wrong here. Shouldn't even get one cent.
Revenge is not a win win solution. Both parties lose. Reputations torn asunder. Bitterness generating cancer cells in both parties who behaved like tantrumic toddlers. It's people like these who make the world worse just by being in it. No wonder Mother Nature sent us Covid to clean up the mess that is humanity.
Both seem like arses, but since the contractors work looks like s**t, I'm on her side. I mean, I can do a better job than that!
Omg, those idiots on twitter - I am absolutely sure none of them read the story or took a look at his "work". I hope she sue him and get her money back. Because it is a s**t work. She waited for him to do a s**t job, but he can't wait for her to inspect before paying the final amount. He didn't present any evidence of what he spend. He is damn unprofessional, rude etc. This is not how things work.
That's really shoddy work. Those look like things a beginner would do. The homeowner need to take this guy to court and since the police is already involved file for destruction of property. This has nothing to do with "stealing the labor" of a craftsman. It's pretty damning with that quality of work and his insistence on full payment quickly.
I work for a place that sells to contractors. They pay with their money. Either from down payments made to them out out of pocket. We create quotes for materials that they use to bill out the product cost and their labor time to the clients. We special order or are a go between for specialty items like glass shower doors or cabinetry. Some of those special order items are custom made and take a bit longer. So construction has to be spot on with measurements for these last minute things to fit perfectly. That's time being spent measuring twice to cut once to limit waste. Granted I saw errors in his joint work and tile alignment in spots in these photos. But a down payment gets a job going an pays for time and supplies. Final payment is for clean up an little touch ups and to pay the workers. She was wrong to deny payment but also jumped the gun getting smart assed with her comments. He jumped too after the lawyer bit an trashing it. He should have waited outside for her an (cont reply)
When she returned and inspected it if no payment was made then he should have filed a lien on her property. That's it.
Load More Replies...That work looks terrible he looks like what in England we'd call a cowboy she's had a close escape there always try and get recommendations off family or friends
Or go direct to the professional trade bodies. Eg NICEIC for a registered electrician. These organisations routinely assess their members and will help the customer if they are unhappy with the work. You have far more come-back. The downside to recommendations is that people don't really appreciate what makes a good job or not. It can appear great on the surface. With plumbing and electrical work, for example, a lot of the real work is hidden and could be a working lash up that won't last. We have two tradesmen in my area that are rubbish but regularly recommended on Facebook and other social media. People think they are good but we have seen the mess behind the scenes. Also, going via the trade bodies for members you KNOW they are qualified and insured. Honestly, it is absolutely the safest way.
Load More Replies...if there is a signed contract contractor could sue her if she doesn't pay. In this way he caused damages that he will have to repay and lost his reputation. Who will hire a person that is going to destroy your house if you say something he doesn't like?
From the pictures the quality of the work was rubbish. Definitely there would've been leaks...but...She has no right to see the receipts and she should've paid the second day in the morning but not the whole amount since the quality was low and she was still waiting for the shower glass. I would say they both were wrong and right and they should've let the court take care of the issue.
Based on the photos, I can see why she is withholding some money.. But not why she is withholding ALL of it. Btw, my parents paid thousands of Euros to have wiindows installes. Guy install tow, wants an advance of 100€ for the next, my parents give him that and he declared bankrupcy. Now, the reason crafstpeople go bankrupt is usually because people don't pay them. But he must have know that when he asked my parents for that money.
It all comes down to what is in the contract. Right or wrong is irrelevant. And I would think that would be a common thing to have in a home contracting contract. For example, half now, half on completion, etc.
No, it doesn't come down to what's in the contract. If the work is not of a satisfactory quality then she's right to refuse payment. You don't state in a contract "Work to be of good quality" because it's supposed to be a given. His work is clearly well below what's expected and, contract or not, I would also have refused to pay for it. *I* can tile better than he has, for goodness sake.
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