The customer service industry is not for the faint-hearted, and yet most Americans, 107.8 million people, work in private service-providing industries. 16.7 million of them work in the leisure and hospitality sectors, meaning they handle customers’ orders on a daily basis.

And if you've ever worked in a restaurant of some sort, you’d know this is not a walk in the park. Although you do meet lovely people and locals you can call by their name, and the loyal clients who always get their usual, sometimes things are not that pretty. Entitled customers, spoiled kids, and clients who don’t even know what they want are also part of the job.

So when the Twitter user @Kealy22 posted the question “Customer service workers, what is the complaint that broke you?” on her thread, people had a whole bunch of stuff to share. So get ready for stories about customers from hell.

Shouting, complaining, calling corporate, speaking to the manager, acting aggressively, wasting everyone’s time—these are some of the most dreadful real-life client incidents that will change the way we look at customer service workers for good.

Image credits: Keally22

Image credits: Keally22

Image credits: Keally22

Image credits: Keally22

#1

People-Share-Customer-Service-Complaint-Stories

DecoratedCookie Report

Raine Soo
Community Member
2 months ago

I love your response! Was the customer clever enough to understand it?

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#2

People-Share-Customer-Service-Complaint-Stories

taylorkiwi Report

Foxxy (The Original)
Community Member
2 months ago (edited)

Hope she got kicked out and her membership cancelled for that.

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#3

People-Share-Customer-Service-Complaint-Stories

Uhmanduhoh Report

Samantha Lomb
Community Member
2 months ago

That is a good manager

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Bored Panda reached out to Tay, who goes by the Twitter handle @taylorkiwi, who joined the viral thread to comment on her experience working in the customer service industry. Tay’s tweet read: “customer where I work at a golf course. I kindly asked a member not to move the patio chairs around as it was a Covid rule. She proceeded to lick her hands and touch ALL the chairs on the patio as a 'joke.' Her friends did not laugh. I did not laugh.”

Tay said that she always loved working in customer service, but it’s been challenging. “I mean I hate it, but I love it. As frustrating and irritating as people can be, finding out ways to work and relate to different types of people is a learning curve.”

In fact, Tay confessed that she has been “yelled at, talked down to, and personally insulted.” But “learning how to handle these moments has helped me grow,” she added.

#4

People-Share-Customer-Service-Complaint-Stories

kimberlysarah16 Report

Raine Soo
Community Member
2 months ago

Self-important people tend to be some of the nastiest people.

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#5

People-Share-Customer-Service-Complaint-Stories

samgo98 Report

BusLady
Community Member
2 months ago

Miss bitchalot.

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#6

People-Share-Customer-Service-Complaint-Stories

MegCaddyAuthor Report

Ty Stratton-Quirk
Community Member
2 months ago

What kind of bookstore doesn't sell pants?

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Tay said that when it comes to dealing with entitled, impolite, and challenging customers, she takes on a “killing with kindness” strategy. “Typically if it’s someone much older or much younger, I ensure I do everything right and everything perfect. It’s a very satisfying feeling knowing that they are having a mental struggle trying to come up with something to complain about.”

But the best moments are when “you have an awful customer sitting with a friend who really isn’t so bad. By being kind to them when they are clearly trying to belittle me, I know they feel foolish and their friend is embarrassed.” Tay said it’s the perfect way to ruin their day while making their day the best it can be.

#7

People-Share-Customer-Service-Complaint-Stories

albertjrooster Report

Ty Stratton-Quirk
Community Member
2 months ago

Some people, you just wish would find a Huntsman spider in the front seat of their car.

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#8

People-Share-Customer-Service-Complaint-Stories

annaraeoflight Report

Samantha Lomb
Community Member
2 months ago

It's nice to see managers stand up for employees instead of throwing them under the bus

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#9

People-Share-Customer-Service-Complaint-Stories

e_llenh Report

Raine Soo
Community Member
2 months ago

How does one not know the difference between a fingernail and a slice of onion?

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When asked if she agrees with the saying that the customer is always right, Tay replied: “Hell no, the customer is usually never right. I am paid to be an expert in what I’m doing, even if it’s just an expert in the menu and serving.”

She added: “Oh really, last time you were here you were allowed to substitute chicken for shrimp? Well, I’ll have you know the protein is cooked into the sauce and you can’t change it out.” Although Tay agrees that the customer should be accommodated as best as possible, it doesn’t mean they’re right.

#10

People-Share-Customer-Service-Complaint-Stories

BridgetLaurette Report

troufaki13
Community Member
2 months ago

It's the putting his child at risk for me :(

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#11

People-Share-Customer-Service-Complaint-Stories

lindy_fraker Report

Colin L
Community Member
2 months ago

Asshat is glitchig and stuck on repeat...

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#12

People-Share-Customer-Service-Complaint-Stories

_ChelseaChelsea Report

BusLady
Community Member
2 months ago

How did this silly woman get that idea?

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If you’re thinking of working in the customer service industry, Tay said you have to be able to adapt to each person you interact with. “The correct answer for one person might be insulting to another. They have different personalities, different ways of interpreting information, and different ways of socializing.”

There’s no one copy-paste way to behave with clients, so you have to be extremely versatile to be able to handle both pleasant and not-so-much situations that happen daily.In the end, Tay revealed that smiling through a painful customer is also a part of the job. “There’s nothing I can do during a shift that’ll make me put on a real smile if I’m working with an awful customer.”

On the other hand, “the thought of me complaining and having my friends and coworkers agreeing with my struggles during our after-work glass of wine makes it all worthwhile.”

#13

People-Share-Customer-Service-Complaint-Stories

becsellent Report

troufaki13
Community Member
2 months ago

Rude AND idiot. Killer combination

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#14

People-Share-Customer-Service-Complaint-Stories

lianasmooz Report

Raine Soo
Community Member
2 months ago

What sort of math is this?

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#15

People-Share-Customer-Service-Complaint-Stories

tinderdistrict Report

Ty Stratton-Quirk
Community Member
2 months ago

Because everyone wants their red velvet cake to taste like beets.

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#16

People-Share-Customer-Service-Complaint-Stories

PositionObvious Report

Samantha Lomb
Community Member
2 months ago

I hate people with ill behaved children who don't bother to discipline them.

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#17

People-Share-Customer-Service-Complaint-Stories

YourLilAsian Report

Mademoiselle Nat
Community Member
2 months ago

Such people shouldn't be given driving licences.

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#18

People-Share-Customer-Service-Complaint-Stories

Brendan_Simon Report

Samantha Lomb
Community Member
2 months ago

How do adult humans NOT know coffee contains caffeine? Though good move quitting rather than strangling her

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#19

People-Share-Customer-Service-Complaint-Stories

KylePlantEmoji Report

Colin L
Community Member
2 months ago

*clutches pearls*

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#20

People-Share-Customer-Service-Complaint-Stories

bitch_raggedy Report

Colin L
Community Member
2 months ago

Her payment was never part of that story...

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#21

People-Share-Customer-Service-Complaint-Stories

TheIngnue Report

Samantha Lomb
Community Member
2 months ago

Were they fried in lard? That is possible though unlikely and some shortenings contain pork

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#22

People-Share-Customer-Service-Complaint-Stories

marykate911 Report

BusLady
Community Member
2 months ago

Lady, they are not going to buy a round table and put your name on it.

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#23

People-Share-Customer-Service-Complaint-Stories

Reinfish Report

Samantha Lomb
Community Member
2 months ago

poor kid

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#24

People-Share-Customer-Service-Complaint-Stories

CapriCornyCait Report

Samantha Lomb
Community Member
2 months ago

The worker likely had to know before entering the rest of the order because of the ordering system. Some people are just insane

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#25

People-Share-Customer-Service-Complaint-Stories

CTTrekkie Report

BusLady
Community Member
2 months ago

I would think that legally, the money belonged to you. The police would have regarded it as a nuisance call. And what a lousy boss.

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#26

People-Share-Customer-Service-Complaint-Stories

bowserstanacct Report

Raine Soo
Community Member
2 months ago

Do you ever get the feeling that some folks just wake up angry at everything and everyone?

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#27

People-Share-Customer-Service-Complaint-Stories

zaunbee Report

Raine Soo
Community Member
2 months ago

Was he going to sue his parents because he was such an imbecile?

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#28

People-Share-Customer-Service-Complaint-Stories

lizzypulitzer Report

BusLady
Community Member
2 months ago

Personally, I prefer beer in the bottle. I'm sure she lost a lot of respect for her prof after that.

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#29

People-Share-Customer-Service-Complaint-Stories

ragnarokjatszo Report

Samantha Lomb
Community Member
2 months ago

If that is not done right and very carefully, it constitutes child abuse as kids don't get the proper nutrients.

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#30

People-Share-Customer-Service-Complaint-Stories

Triathleteby40 Report

Toujin C'Thlu
Community Member
2 months ago

*sighs* What is with men thinking that women don't understand machines, simply because they're women? Especially these days.

Oskar vanZandt
Community Member
2 months ago

Same defective gene that makes those individuals mansplain everything... In my experience (as a witness NOT a doer), I think it's even worse when the female person is young/er... dismissed even quicker.

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Julius Martin
Community Member
2 months ago

ah, sooo modest"im a pretty woman with pretty hair, men loooove to flirt with me"

Im.in.wonderland
Community Member
2 months ago

ikr that cracked me up

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Leo Domitrix
Community Member
2 months ago

Do peopl enot realize the Dems live in states that have majority-not-only Repoublians, and Republicans live in states that have majority-not-only Democracts? Who cares if this was a "very blue" state. The customer was paleolithic, end of story.

Becca Gizmo the Squirrel
Community Member
2 months ago

Exactly what I was thinking. My family and I are very blue in a blood red state (Alabama).

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BusLady
Community Member
2 months ago

I worked in a camera store where all the salespeople were men. I was customer service. A guy came in and looked around and saw that all the guys were busy with customers. I asked him if I could help him and he brushed me off. The owner (a woman) was standing nearby, and she asked if she could help him. He also brushed her off, saying he would wait on one of the guys. She gave me a knowing smile as he walked away. I still laugh about it to this day.

Thomas Robb
Community Member
2 months ago

What does the politics of the state have to do with anything?

Community Member
2 months ago

I wish I could feel good enough about myself to admit that I look pretty, much less THINK I'M ACTUALLY PRETTY

pusheen buttercup
Community Member
2 months ago

Being attractive doesn't make you unintelligent either.

Zoe's Mom
Community Member
2 months ago

What does 'blue state' have anything to do with this?!

Saara .
Community Member
2 months ago

It has to be said that liberals aren't as intellectually advanced as they put forth. They fall short just like conservatives do.

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Sandy Kavanaugh
Community Member
2 months ago

Welcome to women's world.

Nastassja Ficko Soklič
Community Member
2 months ago

the bragging about being pretty tho lmao

Bill
Community Member
2 months ago (edited)

This is when you as the manager ask her a technical question she knows in front of the ahole as if you didn't know.

CharliAnn Olney
Community Member
2 months ago

I traded my Honda 90cc for a Triumph Spitfire that was only a Chassis and body. Not a problem for me. My ex-spouse thought I was nuts. I built and put in the engine, transmission, etc. Put it all together and drove that car for almost a decade! When ever it had maintenance due I took it to the base auto shop and did it myself. Usually the only female there. Many times I had to fend off "mansplainers" but was able to shoot them down with my knowledge. Grew up with only brothers and male cousins. One brother was a stock car driver. I was on his pit crew. Yep. I know cars. Well, not so much any more. 67 and cars are rolling computers now. LOL

Celtic Pirate Queen
Community Member
2 months ago

I taught my straight, male, almost 30 year old neighbor how to replace his oil & how to change a tire. I think I was about 19. (I only mention straight because most of my gay male friends would never dream of getting their hands dirty unless it was in the organic, rainwater only, tastefully designed raised beds in the back yard).

JP Doyle
Community Member
2 months ago

I have known many women who know a hell of a lot more about engines and machinery than I do. Just because I am a man doesn't mean I know jack about mechanical stuff. My knowing male insight tells me there is something wrong if the vroom-vroom doesn't make noise when I twists the inny-outty piece, even if I'm pushing the footy things. That is the extent of my mechanical knowledge.

Chris Maddock
Community Member
2 months ago

In a very Blue state, there are still a lot of very Red men !

M Kate McCulloch
Community Member
2 months ago

That's kinda funny. When my old mechanic retired, I "interviewd" three new mechanics. My jeeps UV joint was shedding ball bearings as the ring was busted. One mechanic didn't even mention the UV joint in his estimate. One said both sides needed replacing, as well as the tie rod ends, cam, shocks and struts (shocks and struts had been replaced 3 months prior). The last guy says, "With the age of this car it's probably better to either get a new ring and repack the bearings or buy from a junk yard. There's a couple other things that will need attention eventually (lists them) but nothing that would make it dangerous for you to drive." I thanked him. told him I had been a mechanic for two different shops for four years (until I just couldn't stand being that dirty all the time), and gave him my business for the next 13 years til he retired. Fortunately, he sold his shop to a guy who worked with him for years and I haven't had to move.

Sharon Ingram
Community Member
2 months ago

What does blue state have to do with it?

Stannous Flouride
Community Member
2 months ago

Sexism, like all bigotry, doesn't pay attention to state boundaries.

CatWoman312
Community Member
2 months ago

I think he just felt like like a fool a woman could school him

OLIVIA WESTON
Community Member
1 month ago

Most blue states suck some don't because of their pretty landscapes.

okpkpkp
Community Member
2 months ago

Blue state in 05... Georgia? (joke just a joke)

Debby Bright
Community Member
2 months ago

Assholes come from all states.

Jennifer Brown
Community Member
2 months ago

What does being a "blue" state have to do with it?

Kim Bush
Community Member
2 months ago

The lines to that old country song just popped into my head... "Lord it's hard to be humble, when you're perfect in every way. I can't wait to look in the mirror, I get better looking each day... " 😂 😂 😂

Charlotte Sandoval
Community Member
2 months ago

I work in a hardware type call center. Cannot tell you how many men tell me to go get them a man because I clearly can't know hardware

Boopie Dew
Community Member
2 months ago

What does blue state have to do with it? An ass is an ass. Both red and blue are capable.

Emilingo
Community Member
2 months ago (edited)

"I am a sweet looking quiet girl w long pretty hair and a pretty face. Men love to flirt with me."

Banjo Peppers
Community Member
2 months ago

Thanks for the paragraph of bragging at the beginning.

Marnie
Community Member
2 months ago

I agree. It was unnecessary.

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Id row
Community Member
2 months ago

I wish we could put guys like this on a rocket to the sun.

BoredPanda is awesome
Community Member
2 months ago

*sigh*

Micah Patchen
Community Member
2 months ago

And all the men would have burned to a crisp with the hate rays coming from my eyes

Patrick McKemie
Community Member
2 months ago

What does "Blue State" have to do with it? They're are people of all political persuasions in every State. One person represents your entire State population's political view?!? This sounds disingenuous to me and merely an attempt at "owning dem Libs".

Marnie
Community Member
2 months ago

I agree completely.

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AnimalMetalHeadUK
Community Member
2 months ago

I stopped reading at "pretty hair, pretty face, men love to flirt with me".

Janice Blanton
Community Member
2 months ago

So your full of yourself and think being from a blue state makes men misogynistic. Your logic escapes me but unfortunately your ego is front and center.

Saara .
Community Member
2 months ago

Uhm....she's highlighting that she lives in a liberal state, since the behavior is associated with "backwards conservatives" in red states. I think it's great that she pointed out how alike liberals and conservatives are.

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Damon Tripodi
Community Member
2 months ago

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Yes I hate Democrats too

Full Name
Community Member
2 months ago

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What does blue state have to do with it? Populations aren't monolithic. Also, the left has the majority of publicly proud racists yet they complain about racism. Humanity is full of contradictions.

Thomas Robb
Community Member
2 months ago

Come again? Where did you get that bull s**t.

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Ryan Wolfram
Community Member
2 months ago

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You’re an idiot.

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