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When it comes to designing things for city living, whether it’s the infrastructure or even little details—like park benches or public washrooms, you expect they will be made with people in mind. But it turns out that’s often far from the case.

Recently, Sahra Sulaiman, the communities editor for Streetsblog L.A., shared an illuminating thread about soap dispensers in LAX bathrooms. “The worker struggling to refill soaps in the LAX bathroom said she just wished architects and designers consulted with the workers that had to maintain the spaces about whether their form would actually be functional,” she wrote in a tweet amassing 126k likes.

Soon it became clear that Sahra is not the only one frustrated by how nonfunctionally public spaces are sometimes designed. More people joined the thread to share their own observations and experiences, so dear designers and architects, please take notes!

Image credits: sahrasulaiman

#1

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

Priya_H Report

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Danish Dynomummy
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh yeah the neverending ponytail and bun struggle is real... my SO always tells me I look like the Bendneck Lady when I drive lol

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Urban design is concerned with the arrangement, appearance and function of our suburbs, towns and cities. It is both a process and an outcome of creating localities in which people live, engage with each other, and engage with the physical place around them in the modern world.

According to the United Nations (U.N.), 68% of the world’s population will live in urban areas by 2050, compared with 2% at the beginning of the 19th century, 30% in 1950 and 55% in 2018. The current urbanization is represented in hard-to-believe figures. The world’s largest city, Tokyo, which had a population of roughly 37 million in 2020, is expected to be overtaken in 2028 by New Delhi, the capital of India.

#2

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

thatsmyfullname Report

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Victor Trejo
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2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Also, in Japan, bathrooms have a sort of ledge where you can place your stuff while using the urinals. There are also hooks to hang your umbrella or bags.

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#3

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

daellelynn Report

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Brian Bennett
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Because that would be using common sense! Apparently this too is a waning commodity!

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#4

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

manndaraee Report

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NsG
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

There shouldn't have been a fight because it shouldn't have been an "if". The discussion should have started from "where do we put the disposal?"

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But you don’t have to look at metropolises to realize how much and how fast our environment is changing. Pick just about any city, the one that you live in right now, and it will seem both familiar and new at the same time. So today designers and urban planners face incredible challenges—to make sure the public spaces, infrastructure, and resources cater to the people who live there.

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#5

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

courtnaymarieg Report

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CLG
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Those are indeed the worst, and seem to be popular with "sleek" contemporary designs. A huge sink with the spout reaching 1" past the edge so you have to press your hands against the side of the basin to access the water.

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#6

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

WaitressTweets Report

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Chich
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My one experience with what I now take to be a purse hook was when they were installed on the face of the bar just where your knee would find them when sitting on the stool.

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There are many ways to approach urban development that promote healthy living and longevity through a variety of design practices. Areas called “Blue Zones” are one of them. Dan Buettner, the author of the concept who wrote about for National Geographic, found that these communities had lower incidents of cancer and heart disease, fewer cases of dementia and Alzheimer’s disease, a higher percentage of the population in their 90s and 100s, and were generally happier.

#8

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

jawillia11 Report

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Ozacoter
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

In general things are designed with the worst way for handicap people. Urban architects and engineers should live a month in a wheelchair or with a stroller before they do things. For example the metro at my parents city is """adapted""" for us, they put a beautiful sticker and cheered of how amazing they are. The metros are taller than the platforms and it leaves a small step. Small enough that a walking person wont notice but bit enough that my disabilities scotter cannot get there...

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#9

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

Tikon2000 Report

#10

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

jamaicanjogger Report

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Danish Dynomummy
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

BP taught me that those gaps in the stalls i an American thing. Sooo happy we dont have those

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According to Joe Pobiner, Planning and Urban Design expert and advisor, urban design that follows the concept of Blue Zones includes: walkable environments to reduce the need for cars; increased vertical density and mixed-use diversity to encourage walking; a mix of housing options to encourage a multi-generational population; a mix of development types beyond residential and office spaces; local gathering places, parks, and plazas; locally owned farm-to-table restaurants; community gardens and rooftop gardens, and so on.

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#11

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

laurengoodwitch Report

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Jess
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2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wasteful and disgusting. Flushing sends up particles into the air and can spread across the bathroom so you breathe in the aerosolized waste or the potentially harmful bacteria/viruses from stool, urine, vomit...

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#12

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Direrain72 Report

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Mr Neil
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Bring a roll of blue painters tape and put a piece over the sensor while you clean then move it to the next toilet when you finish that one. It will keep it from flushing

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#13

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

BreadMeat Report

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Steffen Rehm
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2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yeah, we got a new delivery ramp years back, so we do not need to use the public entrance anymore. Turns out we use the public entrance since them anyways, because the ramp is highly unsafe and horrible to work with. The architect is still mad at us, he think, it was a great idea.

mriche avatar
Memere
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Delivery ramps are, by code laws in the U.S., are supposed to be at a specific angle for safety. That architect obviously was not trained in codes, or chose to ignore them. He should be reported for that.

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Rebecca Flanagan
Community Member
2 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A close friend is a professional plumbing engineer who specializes in medical buildings. While most of their work is unseen (surgical suite gas systems, general water/waste pipes), the work also involves exam rooms. For a recent medical building remodel, they specifically asked to speak with nurses to learn how they function within the space and adjusted their product list accordingly (e.g., sinks with faucet to the side) or placement of fixtures (e.g., wall outlet panel for oxygen in relation to exam table). Amazing!!

mriche avatar
Memere
Community Member
2 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Absolutely this - ASK THE USERS! Years ago, the company I was working at was getting ready to upgrade the computer system & in a prep meeting, I suggested the IT team should sit with the actual users to see what we needed for dealing with the clients. I was shocked when the people in charge set up a week where they came & sat with each of us for an hour, and then actually used our recommendations. This works with home & work environmental design too.

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Julius Zuke
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Worked in a school library that was renovated. Upfront, they told me that librarian input would not be considered. The circulation desk was located in the back of the room, leaving the main entrance to the library uncontrolled. There were 30 drops for computers, but only one computer. No budget or signage for labelling the different subject areas. The instructional area was cramped because of all the pillars blocking the line of sight. I could go on. Looked great, but was a challenge to work in.

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Canary
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My boss at my last job redesigned the whole office and in order to get a closet she got rid of our emergency fire exit stairs.

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Lea Ann Panek
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have worked in biology departments at several universities. No one ever asks end users what they need in a space. Never enough room for equipment (freezers, incubators, centrifuges) no knee space to sit at the bench, drains in weird places. I can never use top shelves or part of cabinets without constantly using a step stool.

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Ronda
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

YES to all. I retired after 30+ years from a medium security prison…3 prisons set right with one another…as each was built, not once did they ask a Correctional Officer what improvements should be made and those designing them never wore the uniform or turned a key!! Shameful really.

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Lara Verne
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yeah, my workplace spend fortune on "improving" that just make worker's life harder

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Lynn Morello
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Having convenient Power outlets so that you don't have to get down on your hands and knees and crawl under the desk right to the back, to plug something in

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Doug Davenport
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I only ever do this once when I set up at my desk I use his handy thing called a power strip that I'll run up to on top of my desk so I don't have to crawl under anymore

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WhatEvenIsLife
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So many offices going to open floor plans. At my last job, we moved to a new building and they decided on an open work space plan, and EVERYONE was like, "No, we're going to hate that." They did it anyway. We all hated it. It was also horribly distracting. You could hear everyone talking all the time, which made it hard to focus. And I worked in the legal department, where overhearing a conversation can be a pretty bad thing. It made zero sense to me.

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Katherine Morris
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at a very busy Pizza Hut, in Florida, in the late 90's. On a Friday night, with a local football game, which usually resulted in hundreds of tickets per hour, our regional manager came to the store and rearranged the make table (where all the toppings are kept) saying that corporate wanted it changed for better flow. All the cooks had been working on that table for years. To have it completely different in the middle of our busiest night!! 🤯 It makes me wonder if corporate folks have EVER been in a restaurant. 😠

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Stealthee 3k
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This wasn't workspace but it was workflow. Basically the GM wanted to use a "robot" on a track to do a specific job that we normally did manually. The problem was it went from taking 2 people 30 minutes to do this job to now taking 3 people an hour to do the same job. I remember him smugly asking me about it after it was first put to use and I told him exactly how I felt. He got extremely mad and walked away and said it didn't matter what I thought that we were going to use it. He didn't like people that weren't yes men. What he didn't know is when he wasn't around we still did the jobb manually because everyone else agreed with me.

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Kim Kermes
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The Minneapolis VA Med Center is the epitome. In a massive renovation they added a patient parking ramp with no shelter for getting to the entrance, no inside waiting area at the pick up area, intake desks a block away at the visitor entrance in a 4 story echoing atrium with no privacy, a main clinic waiting area so long you can't hear when you're called in if you're at the wrong end and a care area the staff hates. Every time I went I was so angry and frustrated it defeated the purpose of my therapy appointment.

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Chris Walker
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My workplace decided open spaces with low cube walls and no drop ceiling promoted collaboration.... Now no one can hear the call they are on because it's too loud.... People quit coming in as much after the remodel right before COVID hit... Idiocy at its finest.

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Chadwick Pearson
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

literally had a building manager try to setup a work area in pathway that I would have to drive a forklift, carrying a very heavy pallet loaded with huge cardboard gaylord boxes on it, that I would already have to drive backwards with the pallet raised in the air. it literally took me trying to drive thru this narrow area and nearly hurting someone, later that same day for the plant manager to realize how bad he messed up. I even literally told him his design flaws to his face and refused to believe me.

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Harry Gregory
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Our company just renovated the new workspace. We went from the typical cube farm (6+ foot walls) to a "Friendly workspace" The walls are only 4 foot high and when someone walks by your attention is on them. So constant distraction. Oh and they added White Noise speakers all over to deaden the sound of people speaking..

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Shannon Carman
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They could have saved all that money and just bought you guys pizza for lunch every Friday... That would have made a more friendly workspace.

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Erica Cochrane
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

not architechture exactly, but a design failure the company i work for misses. they keep brinking out new drinks that have 'bits' in them, which are tasty, but the leftovers get rinsed out and washed down the sink, blocking them up. this is especially bad in summer, when we make more of the blended drinks with bits. it drives our plumbers mad! do not blame them. also years ago they brought out cups with a nice design for xmas, but the colour was so dark, we couldnt see the marking we had to write on the cups ><

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Jennifer Miller
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I agree, the 1st question that should be asked by consumer to the designer/ architect, is what is your specialty ( generic office space, health care facility/ office, or industrial) There is a big difference in fuction for the type of work...

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Ginger Villanueva
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Try working at the bedside in a hospital. I've worked in several newly built hospitals, they always seem to miss the mark when trying to make the outlets, oxygen/air flowmeters and other needed attachments accessible at the head of the bed, but every beside arrangement is still a nightmare. And the bedside tables need a redesign to!

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ReginaC
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yes or basically not giving a s**t whatsoever if it works for anyone because they are getting paid for it anyway! My favourite...the door to the stall that is so close to the toilet that you can't get in the door without touching the toilet bowl and then your face nearly touches the door whilst seated..not even joking here!!

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Leslie Harris
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

back when we had an office, with has designed with tall people in mind, despite the fact that over half the office as female, and under 5'6". One kitchen only had bar stools, the other was half bar stools and half booth seating - they booths were made to sit 3-4 on each side. We had 3 small conference/meeting room with bar height tables and chairs. It was awful.

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fhqwhgus
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Or making a building "efficient" by making the HVAC system run poorly.... That's not efficiency, it's just making your building less comfortable.

dc1 avatar
DC
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

... far exceeding furniture. As a rentable engineer, I get around a fair bit. Most companies never talk to desing department before switching CAD systems. One place, the boss came in and told us "next week, we process our stuff from CAD 1 to the new CAD and all the stuff attached", basically ... my last week was just the one before. Bullet dodged, that will take time and effort and nobody can do actual design AND that at once. He just weighed in the costs, and they were lower ... with a basic system, no specialty add-ins, no PDM, ... in the end, it might have been more expensive (must be, we did the math then...) if it is equivalent, plus people stuck changing systems, plus not being used to the new one - usually, that won't compromise results, but speed, sure does. Idiot.

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Šimon Špaček
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh yes, I remember when some genius came with idea to use smaller separators or how is it called. Those things behind desk in open space. We were a big call center (tech support, no scam) and those were so low, that you could see the other person head. Sure, it is nice to see other people, but if you can see their face, you can also hear them clearly and it will be picked by your headset, so you cannot have normal conversation with the person on the line. Plus we used those separators as noticeboards for notes and scripts. Or things like IP addresses of various systems and so. I know, you can put those in oneNote or notepad and copy from it, but often you don't want to search for it, just look up and type that address, especially for obscure things that you need ~once every three months.

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RafCo (he/him)
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked at a building where they added these lights that would turn on or off depending upon how much light was coming through the windows. To save energy during the day. Problem is that around 9:30 and 15:30 (depending on season) the lights would just rapidly flicker for a several minutes, sometimes for nearly an hour. It drove everyone nuts, so we found the sensors and drew on them with sharpies. Problem solved, it was always nighttime.

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Janet Graham
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We used to complain that it was obvious that men designed kitchens because they were so awkward.

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Jan Boll
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We got a new computer person one year. Without checking with the animal control clerks, she changed both Shep and GSHP to German Shepherd - had the German ShortHaired Pointer owners upset. She also thought a black/white dog was the same as a white/black dog

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Jan Boll
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

We got a new computer person one year. Without checking with the clerks at animal control she Shep and G#HP to German Shepherd - made the owners of German Short-haired Pointetz .ad.

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Mary Haynes
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

software designers who never have to use the software every day

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Harley K
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

this was a joke in funny times! oh no, they've gone and improved things again

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Pamela Blue
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh I HATE it when they do that. New and Improved! The statement I hate most in the world, with inanimate objects, food or whatever.

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Esiaa
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That! I'm still mad at some of the ideas of our management to 'improve' our workplace. Wish they'd ask us, but I they are too smart to listen to little people.

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Pobiner argues that today, walkability and access to green spaces are top selling points. “Buyers want neighborhoods that offer new architecture, land uses, and technology—areas that create 'intelligent' density conducive to walking and biking, and that are less costly and more sustainable,” he explains.

#14

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

ShekinahCanCook Report

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Francis
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2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

my bf who is a chef also hates sinks that are to small for a very large pot and/or too far away from the stove so that you have to carry the big, full and therefor heavy pot to the stove. it's something he hates in his professional kitchen and in our ymall privat one LOL

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#15

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

Lenabanks4real Report

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Brian Bennett
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2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You can't hang it on the hook at the top of the door if it has one - it can be reached by a determined thief. And who wants to put it on the floor

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#16

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

emmmmmmber Report

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Pamda Panda
Community Member
2 years ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I had to get a glob of soap on my hands and let a little girl swipe it off because the soap dispensers were impossible for her to reach. This was at a ski resort, with ski schools and everything. Main lodge at the bottom of the mountain

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#17

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

biancaanchor Report

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Big Blue Cat
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yeah, place where I used to work had floor to ceiling glass walls on conference rooms. Then they had to add curtains because you know, sometimes you might be sharing something you can't announce to the whole company. Also it is a distraction when you are in a meeting in a glass cube and you see people outside the cube passing by.

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#18

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

snittens Report

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Mark Vosters
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2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And how about designing parking lots in northern climates that snow plows can actually maneuver around

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#19

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

k_fernholz Report

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Ogre Juan
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A Brand High School (1991) Had A Chemistry Lab With An Emergency Shower But NO Floor Drain--Contaminated Water Everywhere

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#20

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

tealwaxelbaum Report

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Jenn C
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

At my McDonald's the stall is so short they had to cut a hole in the door so it could swing past the toilet when it opened. You had to stand beside the toilet to get in or out.

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#22

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MissKitTKat1 Report

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John Smith
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I have repeatedly seen paper towel dispensers that you grab the towel to pull some out, but the damn thing is set so tight all you get is a very small handful of paper. Bloody useless.

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#23

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

NotAcquiescing Report

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Eucritta
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And/or there's a 'vessel sink' like a honking great mixing bowl on a high counter. I've thought, I hope whoever designed this mess has to use this very bathroom when they're old and arthritic, and see how -they- like it.

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#24

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

BobOzier Report

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Carbonel
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2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I’ve heard about lots of school libraries that were centrally placed in their buildings …fantastic! Centrally placed in an atrium … not fantastic. (No walls = no crowd control, no noise control, no stock control…)

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#25

People-Share-Architects-Designers-Biggest-Mistakes-Struggles

belehakalife Report

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Nicole A
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

At a school I taught in they put the drains in the center but sloped the floors UPWARDS towards the drains. So nothing would run in the drain unless the entire room was flooded with 1.5 inches of liquid. Our poor janitor was always fighting with the bathrooms and especially the ones for the little kids with bad aim. He'd have to hose the floor down and then sweep the pissy water towards the drains for a half hour to attempt to clean things.

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#26

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Wishful_Thinker Report

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Ogre Juan
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Disney Had A Coaster W/ Animatronic Bigfoot That Is Static Now. Movement Cracked The Foundation And Can Only Be Braced. A Proper Fix Would Have To Dismantle The Entire Ride. Too Expensive They Said

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#27

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Jessica_Kate_91 Report

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StellaLehggs
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2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The art department at my college was connected to the architecture building, and they were the ugliest buildings on campus. The bathrooms were small and dark, the lighting was horrible throughout, the elevator would frequently stop a few inches above the floor and was slow as hell, which meant that more often than not, you were hauling projects and art supplies up a narrow flight of stairs. 😑

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Ellie Rosser
Community Member
2 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Also dishwashers! It's bad enough having to bend down to load one (really, can't the top be higher than the bench without causing armageddon?) but when you have to twist as well to reach the place where dirty dishes are stored before going in then that's just beyond irritating. Also, if I can't walk past it when the door is open I am not happy.

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