Woman With A Disability Is Appalled At How GrubHub Driver Treated Her After Being Unhappy With 26% Tip
We have long heard about the baffling tipping culture in the United States. All across the country, you’re expected to leave a tip, and a generous one, regardless of the service. It’s a large portion of income for many employees, so they often rely on their customers’ generosity. Unfortunately, when it doesn’t live up to their expectations, some people don’t think twice before acting out in retaliation.
A week ago, Hunter, a freelance artist and Twitch streamer based in New Mexico, opened up about a troubling experience she had with a GrubHub driver. The woman shared a video on TikTok calling out the company after the delivery person left her food in a place she could not reach with a wheelchair.
GrubHub, like many other meal delivery services, allows customers to leave a tip at the checkout, and Hunter revealed she left a 26% tip. However, that didn’t sit well with the driver. He decided to get payback and leave the order in the middle of her gravel driveway. The clip, where she explains the situation in great detail, quickly went viral and has amassed over 2.8M views at the time of writing.
We managed to get in touch with Hunter who was kind enough to have a little chat with us. She revealed that she was surprised to see her story blow up as much as it did. “I was encouraged by some online friends in the service dog community to share it, to maybe get some attention,” she told Bored Panda. “Disabled folks’ videos don’t tend to get a lot of traction, unfortunately. I was expecting a couple of shares, maybe a comment or two. Then it blew up and I’m still floored by the responses.” Scroll down to find out the whole story and let us know what you think of the driver’s actions in the comments!
A woman in a wheelchair is calling out GrubHub after their driver left her order in an inaccessible place over her tip
Image credits: lizardqween
Image credits: lizardqween
Image credits: lizardqween
You can watch the full video, which got over 2.8M views, right over here
@lizardqween #fyp #fypシ #disability #disabilityawareness #disabledtiktok #wheelchair #discrimination #discriminationawareness ♬ original sound – Hunter
While picking up the food was supposed to be a smooth and easy process, for Hunter, who goes by the handle of @lizardqween on TikTok, it quickly turned into a deeply troubling situation. The driver who was handling the order seemed unhappy with her 26% tip, leaving it in the driveway where she was unable to get to the food, and adding a comment as seen in the screenshot, “Tip your driver’s better. Enjoy your food.”
When asked about the driver and whether Hunter thinks he regrets his actions, she’s unsure how he feels or if he’s even seen the videos. “Part of me hopes he has so that he knows the consequences of his actions. Part of me hopes not, as he has my address. I’m still reeling from the response of everyone as the majority of the comments have been incredibly sweet and caring!”
The pandemic might have made us better tippers trying to help out struggling restaurants, cafes, and other places losing business. However, we’re well aware of the soaring prices as inflation hits a four-decade high, and the toll it takes on our bank accounts, so our tipping habits seem to be changing. “There has been a shift of gears,” Mr. Cruz, a taco truck manager from Brooklyn, told The Wall Street Journal. “Now that the business is going back to quote-unquote normal, we have noticed that people are not tipping as well as before.”
Moreover, as the workers are hesitant to return to service jobs that offer few benefits and low pay, employers are starting to see the value of tipping more than ever. “People in the service industry are earning minimum or less than minimum wage, tips are absolutely critical,” Eric Plam, the founder of start-up Uptip, which aims to facilitate cashless tipping, told CNBC. “It’s a core part of their compensation.”
But it is still perplexing to understand the GrubHub driver’s actions since the woman left quite a generous tip. According to GrubHub’s website, “If everything goes smoothly with your delivery and the weather is good, 20% is the standard cost of having the mealtime brought to your doorstep.” Hunter went 6% above the standard when ordering her meal. But even when she texted him about it and informed him she was unable to get her food, the driver did absolutely nothing to fix his behavior and made her wait an hour for her caretaker to arrive just so she could eat.
The woman approached GrubHub with the issue, but their solution was to offer her a 15% discount code
When she reached out the second time, the TikToker told GrubHub it was not about the money but, unfortunately, didn’t get much out of it
Image credits: lizardqween
@lizardqween #grubhub ♬ original sound – Hunter
Their final interaction ended with a “loose apology” and a $100 gift card she has no intention of using
Image credits: lizardqween
@lizardqween #grubhub ♬ original sound – Hunter
Hunter is in a wheelchair due to Leukemia, chemo, and a degenerative spinal disorder (Ankylosing Spondylitis), and called the whole ordeal “disability discrimination.” When Hunter’s TikTok went viral, it led to her followers expressing anger over the driver’s behavior and asking follow-up questions on the platform.
“Some people were wanting to know why I need a wheelchair and if I need financial help making my home more accessible. I’m actually incredibly lucky and have an accessible house… just not an accessible driveway as it’s very long,” she added. “It’s why I specify where to place my food, for drivers,” she told us.
At the beginning of her first video, she said, “When people talk about disability discrimination, this is kind of what they’re referencing.” But later on, she clarified in another clip that it wasn’t discrimination when it first happened since the employee had no way of knowing she used a wheelchair.
However, the company’s failure to resolve the incident led her to classify it as discrimination. “Once [the driver] found out and once I got this message from GrubHub, that’s when I believe it became discrimination,” she explained in her follow-up clip. You see, Hunter reached out to GrubHub with her issue, yet they believed offering her a 15% discount on another order would solve the problem.
Then, after hearing from the commenters that GrubHub was more responsive on Twitter, she contacted them again. “Will I be informed of what actions are taken against the driver? I don’t really care about the money portion — I just don’t want this driver to be delivering to other Disabled people like this,” her message reads. While she made clear her mission was to seek solutions for other people with disabilities who use GrubHub’s services, unfortunately, the company decided not to make a big deal out of this.
The final interaction, which happened after the video went viral, shows that the company claimed they were “conducting an internal investigation of the driver’s actions, and we will take all actions necessary, up to and including termination.” They also gave her a $100 voucher. “I’m not personally going to use the gift card they gave me — I’m hoping I can donate it to someone in deep need, or buy some groceries for my local food pantry,” she told Bored Panda.
Hunter is grateful that her situation was listened to, but believes that GrubHub’s reaction seems somewhat hollow. “It took far too long for me to get a response from someone that actually showed some compassion. I don’t think the situation would’ve mattered much if the video hadn’t gone viral, which is unfortunate as I know I’m not the only Disabled person who relies on food delivery. There’s hundreds more in my shoes that aren’t being paid attention to and they matter just as much,” she said.
“GrubHub needs to take the discrimination issues of their drivers and their customer service departments more seriously. As far as I can tell, there still isn’t a company-wide policy made known to their contracted drivers to be cognizant of the fact that their customers come from all walks of life,” Hunter noted.
Later on, GrubHub tweeted a reply clarifying that they have “ended the driver’s contract”
Image credits: huesofhunter
Image credits: Grubhub
Here’s a final update from the woman about the whole situation
@lizardqween @Grubhub #grubhub ♬ original sound – Hunter
A spokesperson from GrubHub told Newsweek that they are currently investigating the incident: “GrubHub has a zero-tolerance policy for discriminatory behavior from our delivery partners,” the statement read. “We are investigating this incident based on the information at hand and will take appropriate action.” However, GrubHub later tweeted that after investigating this incident they “have ended the driver’s contract.”
The creator of this viral clip hopes that her story will bring change and help make sure situations like these wouldn’t happen again in the future. “A lot of people aren’t aware of it but the Disabled are the largest marginalized group in the US, but we’re very much an unseen group. One out of every three individuals is Disabled and none is any less important than the next. I still can’t even marry my caregiver/partner as I’ll lose my benefits and she’ll lose her job — so we don’t even have marriage equality.”
“Change needs to happen, and not just with GrubHub,” Hunter said. “I suggest following Disabled people of all types on social media; there’s hundreds of us and you can learn so much from our lived experiences!”
And here’s how people reacted to this story online
Compulsory/expected tipping is crazy. If you CHOOSE to give someone a tip it's an additional little "thanks for the lovely service", shouldn't be relied upon because your boss doesn't pay you a proper wage - which, by the way, isn't the customers fault. I'm glad I don't live in a country where that happens, actually maybe it'd be a good thing because I'd literally never order out 😂.
I might be missing something but in my estimate a %25 tip is good. I feel like there's a hole in the driver's logic or mine.
Definitely the driver’s logic, not yours! That driver is a shitty person.
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I find that the higher I tip the more they take advantage. It sucks bc I like to give 25% but then they assume I’m nice and deliver multiple orders mine being last. I now tip 15-20 and get better service. It’s a really sad state.
I can't speak for grubhub, but i'm an uber eats driver. We don't get to choose what order things are delivered in. We follow the map, it tells us where to go, and what our next stop is, and wouldn't even give us the address to the next order should we try to deliver the next one first. Also, a lot of times orders come up as "stacked" which is several at once, which does not give us the option to take on just your order for priority delivery. So the issue is really with the delivery companies themselves, and not the drivers.
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You are expected to tip 25 freaking percent??? Like a quarter of the price extra? I usually give 1-2 Euros as a courtesy here.
I am not defending tipping culture at ALL, it's a grotesque practice. But that said, prices in the US start lower than in Europe and yes, the tip is expected because the base wages are so low. Again, not defending this, it's hellacious, but the whole thing is different to what you experience in Europe.
Load More Replies... Of course Grubhub isn’t going to do anything about it. They pay their drivers peanuts and expect the customers to dish out the rest. The tipping process in the U.S is ridiculous and needs to stop. People shouldn’t have to depend on tips from customers. It’s time they regulate some labor laws and pay people a living wage salary.
Americans need to stop voting for Republicans who are trying to de-regulate anything financial and regulate only women's bodies and people they don't like. Just yesterday Republicans voted AGAINST a measure to provide baby formula and AGAINST a law that would have protected consumers from price gouging of petrol/gas. REPUBLICANS DO NOT CARE ABOUT AVERAGE AMERICANS. STOP VOTING FOR THEM.
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Slightly off topic… but once in a while, I place a food order for pick-up, to save myself time and it allows me to grab-and-go. When I go to pay online, it asks how much I want to tip. I chose $0. Why? Because I’m not dining in. I’m not having food delivered. I’m literally asking for the bare minimum. Prepare the food, stick into a container and a bag, set on counter with the receipt that has my name on it. But I’ve wondered if this is an AH move. Thoughts?
I used to do this too. I assumed the tip was for the service that was omitted by walk-up/carry-out. I realize now that I should still tip for the cooks and the cashier who took and bagged my order. I might not tip on the 20-25% end but definitely on the 15-20% end.
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I drive for GrubHub. You know what the pay is before you accept the order. If he didn't like it, he should have declined the offer. It sounds to me like he purposely took the order just to discriminate against this customer! What an a$$hat
I'm sorry, but since wtf is TWENTY SIX PERCENT cause for chiding about tipping people better?!?!
The “GrubHub response” is very poor. So I am banning them from being used within my family and going to ask they not be used by friends as well. My best friend of over 38 years is now paralyzed so I should be able to enforce the ban in my circle with relative ease. Anyone got any UberEats coupons?
Not to seem like a jerk. contact your local eateries, see if they use their own drivers, or if they use a 3rd party. Personally I will only accept deliveries from the restaurant itself, other wise I do pick up. I refuse to support the 3rd party system because I feel they take advantage of the drivers.
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I am a delivery driver and sometimes I don't get a tip at all. I still will deliver the customer's order in an appropriate and mature manner. If I get a really good tip, I will take extra care to show that the high tip is appreciated. One time, I got a tip of one hundred dollars and I was very nice and treated the people with respect. On the other hand, I got a dollar tip once and still treated the customer with respect. Tip amount should not impact your willingness to do your job.
Drivers can see the tip when they accept the order. I'm totally onboard with a driver not taking an order because the tip is too low, but to punish someone with poor service after accepting the order and knowing how much the tip was going to be is not right. But really, the answer is for delivery services to pay a living wage and eliminate tipping.
I only tip in cash, so they would see no tip where I always would tip 20+%. But I do not use any of these services.
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She left a 26% tip? Is she crazy? 15% is normal, and I usually give 20% for my usual service people. How does his brain-dead deliveryman think that 26% isn't enough? His behaviour was totally inexcusable, and he deserved to be fired on the spot. Whether you're disabled or not - what he did was just terrible!
While I understand needing tips to survive, from what I know about these programs is that the drivers can choose which jobs to take. If you get a bad tip, keep a list of hose customers and don't take those jobs. Beyond that, this woman DID tip well. Not sure what this jerks issue was. I also don't understand having to put in a tip before you get the item. I also use grubhub/ubereats, etc and it drives me crazy. I once had a driver leave groceries down in a hallway in 90 degree heat. he was supposed to deliver it upstairs to my apartment. On top of that the app hadn't updated to say he had already delivered it. So it sat there for an hour. I lost over 60 dollars in groceries from the heat. When i called the company they sent him back to bring everything upstairs but *I* had to throw everything that spoiled away and put in for a credit on everything. And on top of it, they didn't revoke his tip. It's so frustrating tipping ahead of time.
@MrJoeh1234 I don't know what magical place you live where heat doesn't spoil meat. But I'll be sure to let any restaurants you eat at know they can leave out their products in that heat and you're still fine eating it. I'm disabled, so I can't just go down and get it. I had to also wait for them to send him back to bring everything up. so it was about 2 hours by the time i got it. And, yes, in 90 degree heat in the northeast, ice cream melts in about 15 minutes. Because the humidity is much higher. The hamburger I bought was spoiled and brown. Not sure where you live but yes, a lot of meats and dairy i bought had gone bad. But more to the point...he left it all. He did something wrong. How is that my fault because i needed to throw product away?
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This is just despicable. I am totally shocked at the behaviour of some people.
Our delivery drivers, whether Instacart, Grub Hub etc are always thankful when the come by. We tip them cash, always $10 or more, because the services they contract with don't give them the full tip. Check your before and after receipt. We tip no less than 10 because they are doing a GREAT service to me, also being disabled and incapable of driving. I noticed it recently where they, GrubHub, reduced their tip by over a dollar!!!!
The worst part is, I'm pretty sure they can see how much the tip is before they take the order, so if he didn't want it he shouldn't have taken the order.
Hate the company for underpaying you. Customers have no idea what drivers get paid. They're not the enemy. The greedy bosses are.
This is why I never believe in mandated tipping, especially before you get the service. A couple months back I ordered pizza and the delivery driver was having some issues accessing the building (crossed lines in the buzzbox). The pizza place called explaining this but in such a rude way. I opted to have the driver tip included in the price and paid online upon ordering but the guy was shouting "TIP YOUR DELIVERY DRIVER. YOU NEED TO TIP YOUR DRIVER." That got me angry and I shouted back it was included in the order I had already paid. Went to down to the lobby to help the guy in, who wasn't angry at all. I swear some people just want to take the customer for everything they got. It leaves a sour taste in your mouth and not want to tip anymore. I get no better service if I tip as a returning customer, no matter how well I tip. I've tipped 50% a few times and gotten a snarky attitude afterwards or absolutely s**t service when I went back. That's when I leave no tip and don't return.
Btw, I'm a very nice customer and I try to treat all the service staff like human beings on the same level as me, try not to make too much of a mess, too.
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I'm noticing a pattern where companies only seem to really respond properly to these things when confronted publicly about them, a very similar response was given by lyft when asked publicly in the lyft racism story, and I can't help but feel they would've mostly written it off as well if the story hadn't gone viral on social media
This is scary--what if this lady needs to leave her house quickly because of a fire or something? Hopefully she has a safe exit. If not, somebody please go build her a wheelchair ramp!
I cannot understand this appalling mode of reimbursement for staff. It's like forcing employees to beg in order to make ends meet. And then there is passing the costs of doing business and the need to manage staff to the customers.That's not how employment should work. The driver's is eff-ed up no doubt. I feel it's the system that's as much to blame too.
I stopped using these services a long time ago. I understand for some people, it might be a necessity in some cases, but for the most part, delivery is a convenience. If the place I am ordering from doesn't have their own delivery service, I just go pick it up or don't order from them. I refuse to pay an exorbitant rate to a random person that hasn't proven they will provide me with good service. Most of the time, avoiding these apps means I get my food faster, cheaper, and I can tip directly to the people running the businesses I like.
A version of this happened to me but with DoorDash. When I placed the small order (with the large tip) I included in the DELIVERY DIRECTIONS that the order needed to be placed in a bag with handles because I am on crutches and need a way to carry the order. Guy showed up and held out the order...in the box...to me. My hands were holding me up via crutches. How was I supposed to CARRY the un-bagged order? A**hole.
To me a 25% tip is truly insane. If i would give a 25 percent tip over here they would probably ask me if i was ill
Forget tip. Are you literally a grown adult male who deliberately left a delivery out of reach of a customer with physical disabilities? WTF. One of you is irredeemably broken. It's not the customer in the wheelchair. Psycho. Your gas tank will be full of pixie sticks if I ever see anyone pull this kind of sh in person.
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Here's my tip - pay people a decent wage, abolish tipping, and stop employing assholes.
Holy S**t I wish I had a 27% tip I'm lucky if I get a 5 dollar bill on a Sunday night?!?!?!
I will not use GrubHub or Door Dash for any reason. The companies are awful, and many of the employees are awful. "I have no skills of any kind, so you have to give me money I don't deserve. If you don't, I will take your food/stuff hostage." No thanks! If this kind of c**p continues, they will go out of business as they deserve.
The delivery companies bully the restaurants and over charge them, too, and make it hard for the restaurants to end their contract with them. Some restaurants have said it would be more affordable and less stressful to hire their own delivery drivers. These companies are relentless, though.
Load More Replies... I understand that if you are housebound these services are useful but personally I would never use them. I would rather pick up myself or eat at the retaurant and cut out another middleman.
I would rather cook. The food is much better, and cheaper.
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I wish she had actually shown the order amount and the tip - with all she shared, I think that would have shown that it was actually the amount she said it was
That was my thought. If it was 25% on $2, I can see why the driver was pissed. (Still shouldn't have taken the order, but I at least kind of get it since $0.50 wouldn't even pay for gas.) If it was 25% on $40, that's a whole 'nother story.
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Driver's like these are why I refuse to order on these platforms anymore...it used to be the tip depended on the performance and now they expect a tip to perform.
Shame, shame, ten thousand times shame on GrubHub! And shame, shame, shame on the @$$hole driver for not taking into account the customer's disability. She's lucky that some dork didn't steal her food. I have used a delivery service only once, and that is because I had to be at the office because an important deliver could have come at any time, and I forgot to bring my lunch. If I do have food delivered, I prefer for the restaurant's employees to do it because they are more likely to give a dang.
I thought above 25% is a very good tip. Is it considered too low? Mandatory tipping is crazy, just how much it should be?
I prefer Uber to door dash and grub hub. Better-ish service and better w refunds for wrong or missing items or bad service. The other two if I had an issue more than twice basically said oh well you complain too much.
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That looks like a burger king bag, for one person the total cost of order was probably around 12 dollars, which means this "large 25% tip" was probably like 3 bucks. For a driver who isnt paid a living wage why would they care any more than that.
Because he took the job. The amount of tip was not a surprise. Too little? Don't take it. Instead they take it and hold the food ransom.
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here is the thing, yes there are many cases where you should tip your driver more than 25%. My husband has been doing GrubHub/Uber eats/DoorDash for over a year now and people order coffee and hashbrowns for delivery. The total for their order is like $7. Gas is now over five dollars a gallon. A lot of times these trips are miles away. Think about what you’re ordering and what it costs to the delivery drivers. Yes tipping economy sucks, and delivery driver should be getting a fair wage the facts of the matter is they’re not and they rely on tips. Nobody should ever treat a disabled person this way and it was horrible, and nobody should ever inconvenienced someone because they think the tip was bad but think about your driver. Even if you’re giving 100% on a six dollar order you are costing them a lot. Delivery services don’t pay for the gas, their car insurance, or any type of wage for their waiting time. The system garbage
The gig economy while CEOs make fortunes reminds me of the era of robber barons. Thanks for pointing out the issue of costs vs earnings - and also agreeing that it doesn't excuse a driver's revenge. An able-bodied customer would have been able to fetch the delivery, so it makes their nasty move especially egregious. All the best to you and your husband in a tough situation.
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That's not the customer's problem. Shouldn't have to be. Do we have to figure out their taxes, too, and their vacation pay? The customer is not the employer. These delivery jobs shouldn't be a sole source of income then, and it's up to the driver to decide if that type of job is suitable for their lifestyle and cost of living. We all have choices of which jobs we choose to apply to.
Load More Replies... Compulsory/expected tipping is crazy. If you CHOOSE to give someone a tip it's an additional little "thanks for the lovely service", shouldn't be relied upon because your boss doesn't pay you a proper wage - which, by the way, isn't the customers fault. I'm glad I don't live in a country where that happens, actually maybe it'd be a good thing because I'd literally never order out 😂.
I might be missing something but in my estimate a %25 tip is good. I feel like there's a hole in the driver's logic or mine.
Definitely the driver’s logic, not yours! That driver is a shitty person.
Load More Replies... I find that the higher I tip the more they take advantage. It sucks bc I like to give 25% but then they assume I’m nice and deliver multiple orders mine being last. I now tip 15-20 and get better service. It’s a really sad state.
I can't speak for grubhub, but i'm an uber eats driver. We don't get to choose what order things are delivered in. We follow the map, it tells us where to go, and what our next stop is, and wouldn't even give us the address to the next order should we try to deliver the next one first. Also, a lot of times orders come up as "stacked" which is several at once, which does not give us the option to take on just your order for priority delivery. So the issue is really with the delivery companies themselves, and not the drivers.
Load More Replies... You are expected to tip 25 freaking percent??? Like a quarter of the price extra? I usually give 1-2 Euros as a courtesy here.
I am not defending tipping culture at ALL, it's a grotesque practice. But that said, prices in the US start lower than in Europe and yes, the tip is expected because the base wages are so low. Again, not defending this, it's hellacious, but the whole thing is different to what you experience in Europe.
Load More Replies... Of course Grubhub isn’t going to do anything about it. They pay their drivers peanuts and expect the customers to dish out the rest. The tipping process in the U.S is ridiculous and needs to stop. People shouldn’t have to depend on tips from customers. It’s time they regulate some labor laws and pay people a living wage salary.
Americans need to stop voting for Republicans who are trying to de-regulate anything financial and regulate only women's bodies and people they don't like. Just yesterday Republicans voted AGAINST a measure to provide baby formula and AGAINST a law that would have protected consumers from price gouging of petrol/gas. REPUBLICANS DO NOT CARE ABOUT AVERAGE AMERICANS. STOP VOTING FOR THEM.
Load More Replies... Slightly off topic… but once in a while, I place a food order for pick-up, to save myself time and it allows me to grab-and-go. When I go to pay online, it asks how much I want to tip. I chose $0. Why? Because I’m not dining in. I’m not having food delivered. I’m literally asking for the bare minimum. Prepare the food, stick into a container and a bag, set on counter with the receipt that has my name on it. But I’ve wondered if this is an AH move. Thoughts?
I used to do this too. I assumed the tip was for the service that was omitted by walk-up/carry-out. I realize now that I should still tip for the cooks and the cashier who took and bagged my order. I might not tip on the 20-25% end but definitely on the 15-20% end.
Load More Replies... I drive for GrubHub. You know what the pay is before you accept the order. If he didn't like it, he should have declined the offer. It sounds to me like he purposely took the order just to discriminate against this customer! What an a$$hat
I'm sorry, but since wtf is TWENTY SIX PERCENT cause for chiding about tipping people better?!?!
The “GrubHub response” is very poor. So I am banning them from being used within my family and going to ask they not be used by friends as well. My best friend of over 38 years is now paralyzed so I should be able to enforce the ban in my circle with relative ease. Anyone got any UberEats coupons?
Not to seem like a jerk. contact your local eateries, see if they use their own drivers, or if they use a 3rd party. Personally I will only accept deliveries from the restaurant itself, other wise I do pick up. I refuse to support the 3rd party system because I feel they take advantage of the drivers.
Load More Replies... I am a delivery driver and sometimes I don't get a tip at all. I still will deliver the customer's order in an appropriate and mature manner. If I get a really good tip, I will take extra care to show that the high tip is appreciated. One time, I got a tip of one hundred dollars and I was very nice and treated the people with respect. On the other hand, I got a dollar tip once and still treated the customer with respect. Tip amount should not impact your willingness to do your job.
Drivers can see the tip when they accept the order. I'm totally onboard with a driver not taking an order because the tip is too low, but to punish someone with poor service after accepting the order and knowing how much the tip was going to be is not right. But really, the answer is for delivery services to pay a living wage and eliminate tipping.
I only tip in cash, so they would see no tip where I always would tip 20+%. But I do not use any of these services.
Load More Replies... She left a 26% tip? Is she crazy? 15% is normal, and I usually give 20% for my usual service people. How does his brain-dead deliveryman think that 26% isn't enough? His behaviour was totally inexcusable, and he deserved to be fired on the spot. Whether you're disabled or not - what he did was just terrible!
While I understand needing tips to survive, from what I know about these programs is that the drivers can choose which jobs to take. If you get a bad tip, keep a list of hose customers and don't take those jobs. Beyond that, this woman DID tip well. Not sure what this jerks issue was. I also don't understand having to put in a tip before you get the item. I also use grubhub/ubereats, etc and it drives me crazy. I once had a driver leave groceries down in a hallway in 90 degree heat. he was supposed to deliver it upstairs to my apartment. On top of that the app hadn't updated to say he had already delivered it. So it sat there for an hour. I lost over 60 dollars in groceries from the heat. When i called the company they sent him back to bring everything upstairs but *I* had to throw everything that spoiled away and put in for a credit on everything. And on top of it, they didn't revoke his tip. It's so frustrating tipping ahead of time.
@MrJoeh1234 I don't know what magical place you live where heat doesn't spoil meat. But I'll be sure to let any restaurants you eat at know they can leave out their products in that heat and you're still fine eating it. I'm disabled, so I can't just go down and get it. I had to also wait for them to send him back to bring everything up. so it was about 2 hours by the time i got it. And, yes, in 90 degree heat in the northeast, ice cream melts in about 15 minutes. Because the humidity is much higher. The hamburger I bought was spoiled and brown. Not sure where you live but yes, a lot of meats and dairy i bought had gone bad. But more to the point...he left it all. He did something wrong. How is that my fault because i needed to throw product away?
Load More Replies... This is just despicable. I am totally shocked at the behaviour of some people.
Our delivery drivers, whether Instacart, Grub Hub etc are always thankful when the come by. We tip them cash, always $10 or more, because the services they contract with don't give them the full tip. Check your before and after receipt. We tip no less than 10 because they are doing a GREAT service to me, also being disabled and incapable of driving. I noticed it recently where they, GrubHub, reduced their tip by over a dollar!!!!
The worst part is, I'm pretty sure they can see how much the tip is before they take the order, so if he didn't want it he shouldn't have taken the order.
Hate the company for underpaying you. Customers have no idea what drivers get paid. They're not the enemy. The greedy bosses are.
This is why I never believe in mandated tipping, especially before you get the service. A couple months back I ordered pizza and the delivery driver was having some issues accessing the building (crossed lines in the buzzbox). The pizza place called explaining this but in such a rude way. I opted to have the driver tip included in the price and paid online upon ordering but the guy was shouting "TIP YOUR DELIVERY DRIVER. YOU NEED TO TIP YOUR DRIVER." That got me angry and I shouted back it was included in the order I had already paid. Went to down to the lobby to help the guy in, who wasn't angry at all. I swear some people just want to take the customer for everything they got. It leaves a sour taste in your mouth and not want to tip anymore. I get no better service if I tip as a returning customer, no matter how well I tip. I've tipped 50% a few times and gotten a snarky attitude afterwards or absolutely s**t service when I went back. That's when I leave no tip and don't return.
Btw, I'm a very nice customer and I try to treat all the service staff like human beings on the same level as me, try not to make too much of a mess, too.
Load More Replies... I'm noticing a pattern where companies only seem to really respond properly to these things when confronted publicly about them, a very similar response was given by lyft when asked publicly in the lyft racism story, and I can't help but feel they would've mostly written it off as well if the story hadn't gone viral on social media
This is scary--what if this lady needs to leave her house quickly because of a fire or something? Hopefully she has a safe exit. If not, somebody please go build her a wheelchair ramp!
I cannot understand this appalling mode of reimbursement for staff. It's like forcing employees to beg in order to make ends meet. And then there is passing the costs of doing business and the need to manage staff to the customers.That's not how employment should work. The driver's is eff-ed up no doubt. I feel it's the system that's as much to blame too.
I stopped using these services a long time ago. I understand for some people, it might be a necessity in some cases, but for the most part, delivery is a convenience. If the place I am ordering from doesn't have their own delivery service, I just go pick it up or don't order from them. I refuse to pay an exorbitant rate to a random person that hasn't proven they will provide me with good service. Most of the time, avoiding these apps means I get my food faster, cheaper, and I can tip directly to the people running the businesses I like.
A version of this happened to me but with DoorDash. When I placed the small order (with the large tip) I included in the DELIVERY DIRECTIONS that the order needed to be placed in a bag with handles because I am on crutches and need a way to carry the order. Guy showed up and held out the order...in the box...to me. My hands were holding me up via crutches. How was I supposed to CARRY the un-bagged order? A**hole.
To me a 25% tip is truly insane. If i would give a 25 percent tip over here they would probably ask me if i was ill
Forget tip. Are you literally a grown adult male who deliberately left a delivery out of reach of a customer with physical disabilities? WTF. One of you is irredeemably broken. It's not the customer in the wheelchair. Psycho. Your gas tank will be full of pixie sticks if I ever see anyone pull this kind of sh in person.
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Here's my tip - pay people a decent wage, abolish tipping, and stop employing assholes.
Holy S**t I wish I had a 27% tip I'm lucky if I get a 5 dollar bill on a Sunday night?!?!?!
I will not use GrubHub or Door Dash for any reason. The companies are awful, and many of the employees are awful. "I have no skills of any kind, so you have to give me money I don't deserve. If you don't, I will take your food/stuff hostage." No thanks! If this kind of c**p continues, they will go out of business as they deserve.
The delivery companies bully the restaurants and over charge them, too, and make it hard for the restaurants to end their contract with them. Some restaurants have said it would be more affordable and less stressful to hire their own delivery drivers. These companies are relentless, though.
Load More Replies... I understand that if you are housebound these services are useful but personally I would never use them. I would rather pick up myself or eat at the retaurant and cut out another middleman.
I would rather cook. The food is much better, and cheaper.
Load More Replies... I wish she had actually shown the order amount and the tip - with all she shared, I think that would have shown that it was actually the amount she said it was
That was my thought. If it was 25% on $2, I can see why the driver was pissed. (Still shouldn't have taken the order, but I at least kind of get it since $0.50 wouldn't even pay for gas.) If it was 25% on $40, that's a whole 'nother story.
Load More Replies... Driver's like these are why I refuse to order on these platforms anymore...it used to be the tip depended on the performance and now they expect a tip to perform.
Shame, shame, ten thousand times shame on GrubHub! And shame, shame, shame on the @$$hole driver for not taking into account the customer's disability. She's lucky that some dork didn't steal her food. I have used a delivery service only once, and that is because I had to be at the office because an important deliver could have come at any time, and I forgot to bring my lunch. If I do have food delivered, I prefer for the restaurant's employees to do it because they are more likely to give a dang.
I thought above 25% is a very good tip. Is it considered too low? Mandatory tipping is crazy, just how much it should be?
I prefer Uber to door dash and grub hub. Better-ish service and better w refunds for wrong or missing items or bad service. The other two if I had an issue more than twice basically said oh well you complain too much.
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That looks like a burger king bag, for one person the total cost of order was probably around 12 dollars, which means this "large 25% tip" was probably like 3 bucks. For a driver who isnt paid a living wage why would they care any more than that.
Because he took the job. The amount of tip was not a surprise. Too little? Don't take it. Instead they take it and hold the food ransom.
Load More Replies... here is the thing, yes there are many cases where you should tip your driver more than 25%. My husband has been doing GrubHub/Uber eats/DoorDash for over a year now and people order coffee and hashbrowns for delivery. The total for their order is like $7. Gas is now over five dollars a gallon. A lot of times these trips are miles away. Think about what you’re ordering and what it costs to the delivery drivers. Yes tipping economy sucks, and delivery driver should be getting a fair wage the facts of the matter is they’re not and they rely on tips. Nobody should ever treat a disabled person this way and it was horrible, and nobody should ever inconvenienced someone because they think the tip was bad but think about your driver. Even if you’re giving 100% on a six dollar order you are costing them a lot. Delivery services don’t pay for the gas, their car insurance, or any type of wage for their waiting time. The system garbage
The gig economy while CEOs make fortunes reminds me of the era of robber barons. Thanks for pointing out the issue of costs vs earnings - and also agreeing that it doesn't excuse a driver's revenge. An able-bodied customer would have been able to fetch the delivery, so it makes their nasty move especially egregious. All the best to you and your husband in a tough situation.
Load More Replies... That's not the customer's problem. Shouldn't have to be. Do we have to figure out their taxes, too, and their vacation pay? The customer is not the employer. These delivery jobs shouldn't be a sole source of income then, and it's up to the driver to decide if that type of job is suitable for their lifestyle and cost of living. We all have choices of which jobs we choose to apply to.
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