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Karen Keeps Demanding Free Things From This Travel Agency Even Though She Already Got A Refund, Gets Embarrassed In Front Of Members Of Her Church
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Karen Keeps Demanding Free Things From This Travel Agency Even Though She Already Got A Refund, Gets Embarrassed In Front Of Members Of Her Church

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If you have ever had a customer-facing job, chances are you’ve had to deal with a bunch of interesting people.

It’s not a secret that it’s a highly stressful sphere. You constantly suppress your emotions because you must be polite and friendly regardless of the situation; you frequently juggle many obligations and a tremendous workload, which usually leads to burnout. The list could go on and on – however, if it was a matter of a choice, most of us would probably prefer to be drowning in work than encounter yet another entitled customer who believes that the world revolves solely around them.

Such people can be tough to please, even if you go out of our way to satisfy them – plus, let’s face it, they probably don’t even respect the position. But although the vast majority of us aren’t willing to jeopardize our job for the sake of letting off a little steam, it doesn’t hurt to humble them when it’s absolutely needed.

More info: Reddit

Although the world-renowned motto says that the customer is always right, it doesn’t mean that they’re always reasonable

Image credits: MadFishDigital (no the actual image)

Want to try to embarrass me in front of my clientsUm…. you brought this on yourself then” – this travel agent turned to one of Reddit’s well-known communities to tell a tale about how she got her sweet revenge on an entitled customer. The post has managed to receive nearly 5K upvotes, as well as 144 comments discussing the situation.

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Travel agent humbles client who keeps showing up at the office to bully her into a freebie despite already receiving a refund on her canceled trip

Image source: u/TrainingOutcome5466

The woman began her story by revealing that she works as a travel agent, and one of her clients, “K”, is known for having issues with everything the company has done for her. The thing is, quite a while ago she booked a trip that was canceled due to COVID-19 lockdowns back in April 2020. The majority of places were closed, and she wasn’t flexible about destinations, so the representatives couldn’t do much. Eventually, they decided to offer her a full refund, meaning that there was no profit despite all the hours of effort.

“K” had her trip canceled due to COVID-19 regulations, and ever since, she’s had issues with everything the company’s done for her

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Image source: u/TrainingOutcome5466

“K” was under the impression that the travel company had to get her a free trip as she believed that it was solely their fault she couldn’t go on her planned trip. Now, here’s the craziest part: every week the woman would make a grand appearance at the office to harass staff members into giving her some sort of a freebie. Although it never worked, “K” was very persistent and kept making her visits since the issue of her refund.

Last week, the author of the post was talking to a couple of new potential customers in her office when “K” decided to show up. The building’s waiting area is located centrally with all the cabins around it, so she saw the OP serving other people, yet she made her way over and began knocking on the door constantly.  Naturally, it was a huge distraction, so the OP had no other choice than to excuse herself and open the door.

She would frequently visit the agency to badger them into giving her what she wanted since she believed they owed her a free trip

Image source: u/TrainingOutcome5466

The woman advised the terrorizing client to take a seat – however, she wouldn’t have it and demanded the OP speak to her about the trip she “ruined”. Needless to say, the woman could tell that this remark concerned her new clients, so she decided to put a stop to it. The travel agent looked at the couple and asked whether it would been okay if “K” stepped in, while also telling them to remain in their seats since it would only take a couple of minutes.

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When the OP was talking to her potential clients, “K” showed up and demanded she speak to her about the trip she allegedly ruined

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Image source: u/TrainingOutcome5466

The new clients shrugged their shoulders, and the author requested that “K” confirm whether she was supposed to leave for her destination in March 2020. She then followed this up with a few other queries about the airline that she was traveling with and how it canceled the flight due to the pandemic without the possibility of a refund.

She invited the woman in, told her new clients to remain seated, and began her verification process

Image source: u/TrainingOutcome5466

The woman confirmed everything. She did try to interrupt the OP, but she was fast to shut her down in an incredibly professional manner and demanded she let her finish the verification. The travel agent’s next question was about the destination-change offer they had proposed, and once again, “K” replied with a yes.

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The author of the post stated obvious facts that didn’t paint “K” in the best light

Image credits: Steven Pisano (not the actual image)

Image source: u/TrainingOutcome5466

The woman also acknowledged the fact that she declined those places with no explanation and that she didn’t manage to reply to any of the company’s emails asking her to let them know what she was looking for on this trip so they could potentially plan something else for her.

Every question and answer confirmed the fact that she was an entitled customer that just wanted to cause drama

Image source: u/TrainingOutcome5466

But, surprise, surprise, as soon as “K” felt a little too threatened with the confrontation, the woman uttered that she had to head to a meeting that she totally forgot about – yet the OP advised that she spare her a couple of minutes, so she wouldn’t waste her trip to the office.

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After repeating that the cancellation was beyond the company’s control, “K” apologized and stormed out of the office

Image source: u/TrainingOutcome5466

The travel agent then requested that “K” confirm that when she didn’t reply to any of their emails, the company issued a full refund and absorbed the cancellation fees/deposits of her non-refundable reservation – to which the woman, again, said yes. After the OP’s final verification question, she asked the unhappy client to tell her what she’d like the company to do, since the cancellations were beyond their control and they actually lost money themselves after giving her a refund.

Later on, the new clients recognized “K” and said that she went to their church

Image source: u/TrainingOutcome5466

The woman uttered “no, nothing,” apologized, and left the building. After her successful intervention with “K”, the OP returned to her clients who were, in fact, very understanding. But what was even more interesting was that they recognized her and said that she attended their church.

As it turns out, the author knew that “K” went to her potential clients’ church, so she deliberately invited her into the cabin

Image source: u/TrainingOutcome5466

A couple of days later, the OP received a phone call from her friend who was wondering about this whole situation, and that’s where the woman admitted that she knew that her new clients and “K” went to the same church, so she deliberately invited her into the cabin.

She also discovered that the woman loves to berate people to get what she wants, but at least her whole church was made aware of the scandal

Image source: u/TrainingOutcome5466

Image credits: Tomas Del Coro ( not the actual image)

Time went by and the author of the post discovered that “K” loved to berate people to get what she wanted. Turns out, the woman was expecting more money from the travel agency, but at least her entire church was made aware of her crazy little episode.

What do you think about this situation?

Fellow Reddit users shared their thoughts and opinions

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Darja Zinina

Darja Zinina

Writer, Community member

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Darja is a Content Creator at Bored Panda. She studied at the University of Westminster, where she got her Bachelor's degree in Contemporary Media Practice. She loves photography, foreign music and re-watching Forrest Gump.

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Darja Zinina

Darja Zinina

Writer, Community member

Darja is a Content Creator at Bored Panda. She studied at the University of Westminster, where she got her Bachelor's degree in Contemporary Media Practice. She loves photography, foreign music and re-watching Forrest Gump.

Monika Pašukonytė

Monika Pašukonytė

Author, BoredPanda staff

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I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

Read less »

Monika Pašukonytė

Monika Pašukonytė

Author, BoredPanda staff

I am a visual editor here. In my free time I enjoy the vibrant worlds of art galleries, exhibitions, and soulful concerts. Yet, amidst life's hustle and bustle, I find solace in nature's embrace, cherishing tranquil moments with beloved friends. Deep within, I hold a dream close - to embark on a global journey in an RV, accompanied by my faithful canine companion. Together, we'll wander through diverse cultures, weaving precious memories under the starry night sky, fulfilling the wanderlust that stirs my soul.

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shrimpyninni avatar
AsexualShrimp
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

idk man.. some of the details are a bit odd.. covid was two years ago

anastasiabeaverhausen666 avatar
Anastasia Beaverhausen
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Does anyone else dislike how many Bored Panda "articles" are just Reddit threads. And not even good ones. Am I misremembering that it used to be different?

stacyh avatar
30_Helens_Agree
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Not saying you’re incorrect, but people have to stop clicking on these articles and commenting on them. The more people who click, the more they will think these are the types of articles people want to see.

Load More Replies...
kathryn-nordquist avatar
Yay Pandas!
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

"The customer is always right" should be eliminated from our vocabulary. As everyone now knows, entitled customers know if they push and push sales people, they will get what they want. managers need to stand up to these people and stand behind their sales people to keep this attitude from expanding more.

houself12 avatar
Renegade
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That's because they don't quote the entire phrase. It's " the customer is always right in matters of taste." Anything other than taste the customer can most certainly be wrong and often are.

Load More Replies...
colintimp avatar
Colin Timp
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The phrase "The customer is always right" is a metaphor meaning that customers vote with their wallets. If customers are generally giving you their money, you're doing something right. If not, you may need to make changes. It doesn't mean the customer is always correct and entitled to what they want; nor is any business required accept your business. I would tell this woman to leave and not to come back. File a police report if necessary and have her criminally trespassed from the property.

shrimpyninni avatar
AsexualShrimp
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

idk man.. some of the details are a bit odd.. covid was two years ago

anastasiabeaverhausen666 avatar
Anastasia Beaverhausen
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Does anyone else dislike how many Bored Panda "articles" are just Reddit threads. And not even good ones. Am I misremembering that it used to be different?

stacyh avatar
30_Helens_Agree
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Not saying you’re incorrect, but people have to stop clicking on these articles and commenting on them. The more people who click, the more they will think these are the types of articles people want to see.

Load More Replies...
kathryn-nordquist avatar
Yay Pandas!
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

"The customer is always right" should be eliminated from our vocabulary. As everyone now knows, entitled customers know if they push and push sales people, they will get what they want. managers need to stand up to these people and stand behind their sales people to keep this attitude from expanding more.

houself12 avatar
Renegade
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That's because they don't quote the entire phrase. It's " the customer is always right in matters of taste." Anything other than taste the customer can most certainly be wrong and often are.

Load More Replies...
colintimp avatar
Colin Timp
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The phrase "The customer is always right" is a metaphor meaning that customers vote with their wallets. If customers are generally giving you their money, you're doing something right. If not, you may need to make changes. It doesn't mean the customer is always correct and entitled to what they want; nor is any business required accept your business. I would tell this woman to leave and not to come back. File a police report if necessary and have her criminally trespassed from the property.

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