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Restaurant Customer Leaves A 1-Star Review Saying She’ll No Longer Support It, Owner Responds And Goes Viral
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Restaurant Customer Leaves A 1-Star Review Saying She’ll No Longer Support It, Owner Responds And Goes Viral

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Working in a customer service industry is tremendously challenging; most of us live a relatively similar lifestyle, and though it’s common knowledge to be kind to each other, some folks seem like they’ve been brought up on a different planet.

Encountering rude customers is a very unpleasant yet inevitable occurrence, and if someone you’re trying to serve is being difficult, it’s easy to get disoriented and lose your composure.

Of course, if the customer’s dissatisfied with the service, they’re 100% entitled to express their concerns – however, if it’s done in an incredibly rude manner, sometimes all you can do is call them out.

More info: Reddit

It’s impossible to hide from entitled customers – however, you can learn how to handle their anger outbursts correctly

Image credits: Dan Keck (not the actual image)

“This Karen got owned by my boss” – an online user turned to one of Reddit’s communities dedicated to entitled folk to share a screenshot revealing how their boss dealt with a customer that left a 1-star review claiming that the business refused to correct her order which they’d allegedly messed up. The post has managed to receive nearly 4K upvotes and a couple of comments discussing the audacity of some people.

Customer leaves a 1-star review claiming business refused to correct her messed up order, the owner responds with a savage reply

Image credits: u/defeatedpark 

The woman began her 1-star review by sharing that despite the business’ pleasant environment, the staff was pretty “terrible”; the employees were accused of messing up the order and then refusing to correct it. She mentioned that when she was explaining the situation, everyone stared at her cluelessly and later encouraged the window workers to write down the orders correctly. The dissatisfied customer then gave the place a 0/10 rating concerning the customer service and vouched to never support it.

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Image credits: u/defeatedpark 

The business owner replied saying that the customer’s order was, in fact, correct as it was made based upon what the man she was with ordered; they stated that everything was put out of the window according to the ticket. Moreover, the window attendant cooperated fully, they addressed the issue and shared that in order for her to alter the order, she’d need to go back to the first window and speak with the owner as window workers do not have access to the cash register.

Image credits: Jaroslav A. Polak (not the actual image)

The owner then suggested that if there’s ever another time where the woman isn’t so pumped about what her partner orders for her, she should come and place the order herself. They also mentioned that she might’ve noticed how demanding things angrily didn’t benefit her whatsoever and finally finished the comment with the good old “please don’t come back”.

Some Redditors didn’t agree with such an attitude and argued that sending customers back to the first window is a “terrible approach”

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Most of the comments were impressed by the owner’s response – however, some completely disagreed with such an approach; an online user that goes by the name “reddit_god” wrote a very detailed, heavily downvoted and, at times, absurd remark arguing that sending the customer back to the first window is “neither helpful nor efficient”. It seems that the Redditor didn’t read the post thoroughly and missed the part where the business owner stated that the window employees don’t have the access to the cash register, making it impossible for them to alter the purchase. Moreover, the restaurant is not a drive-through type of facility and if you search up the place, you can see that the windows are located right next to each other.

Others supported the owner and the way they’ve handled the situation

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viviane_katz avatar
-
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Years back, I witnessed a bar owner telling off a customer for snapping his fingers to summon a waitress. In much of North America and Europe, snapping fingers at service people is considered degrading.

jaclynlevy avatar
Ace Girl
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My family went out to a fancy dinner to celebrate my dad's 70th birthday. My 4 year old nephew SNAPPED HIS FINGERS at the waitress. I was horrified, his parents were also rightly horrified and explained to him that was not ok. Crazy!

Load More Replies...
tracypaints44 avatar
Tracy Rowe
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When I was really young I worked in a department store in the "Budget Store". Our section had four departments and I was alone on the floor one day (everyone else had gone to lunch). I was stocking part of a back wall and didn't see a customer at the register. The guy started snapping his fingers at me and whistled for me like I was a dog. I wasn't having that. I came over to the register, looked him in the eyes, and said "If you need my attention you can say excuse me. I am not a dog and I do not respond to snapping fingers and whistles". Guy got all flustered and started apologizing profusely. Nothing wrong with demanding being treated with respect. My manager was old school and would have done the exact same thing.

erinstoy77 avatar
Erin S
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Good for the restaurant! Some people are rude and abusive to retail and restaurant staff and then leave 1-star reviews when they don't get their way through bullying. I wish we could leave reviews for them as human beings.

sebedie avatar
Seb Benson
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I for one applaud the rebuttal of the review... having worked in retail for a number of years, the level of entitlement in some people is galling.

jeannette-zinn avatar
Jeannette
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I am shocked how many people think it's ok now to swear and harass McDonald's (and others) employees. More management needs to step in for the employee. Corporate needs to stop always taking crazy people sides. Yes, customer service is important, but when I was a manager I wouldn't let grown adults treat my team so bad. I would ask them to leave. If that didn't work, I would call the police. Let them try swearing at an officer. No one deserves to be treated so badly, especially the kids just learning. A mistake is not the end of the world. Everyone makes mistakes.

tlcraftj avatar
Jake Wheeler
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Boyfriend ordered wrong. To alter the order is to alter the money charged. Go back to the cash register and change your order as well as the amount paid. Take 110% of the blame for running your order through your fella, and then for not listening while he he ordered your food.

kellid1202 avatar
Kelli Grubb
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It has been years since I have had a job where I had to deal with actual customers, but I remember well working for a retail chain, no longer any of them left, and everyone wearing fake name tags on Sunday, because the crazies all came out on Sunday. I can assure you, even as a customer, the customer is often very very wrong. Lol

astralmist avatar
Ronda Marie
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is the Real reason people quit, especially restaurant work. Customers don't have the right to act that way no matter if in the right or wrong. It is not a Right to degrade people...Period.

seancakin009 avatar
Bob Cakin
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yo wtf is wrong is wrong with that "reddit_god" dude? I mean... imagine writing an entire angry wall of text in response to an incredibly short post you haven't even read...

houself12 avatar
Renegade
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Where I work we have limited clientele. Our company president just called out all the Karens in our newsletter by telling them their attitudes are causing staffing problems. I don't know if it will be in the final newsletter because one of the managers had a problem with it, but I hope it does.

angelwingsyt avatar
AngelWingsYT
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

OP if you see this ik this area! Im also from portage IN! Ppl here are just NASTY to retail/fast food workers. :(

kaitiyoder avatar
Kaiti Yoder
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm from Chesterton and had literally JUST been thinking how much I missed home....then I read this post and was reminded of why I don't always miss it 🤣

Load More Replies...
avronovaboy avatar
Channo Sagara
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Reading BP made me realize that a lot of people failed to function socially -i seriously wonder how they made it this far in life. I think we should stop teaching aljabar in schools and start teaching basic human decency.

dwright1969 avatar
Duane Wright
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

People like to throw the word "entitled" around but what they really mean is a-hole. While entitled people are a-holes, not all a-holes are entitled. Like with this post. I'm being an a-hole but not entitled.

kellid1202 avatar
marymoreck avatar
Mary Moreck
Community Member
1 year ago

This comment is hidden. Click here to view.

I'll be honest, I'm really tired of these stories. Are there rude customers? Absolutely. Are there rude servers? Absolutely. Is this story true? Who knows. I've been in that situation NUMEROUS times. So much so, that I am shocked if I go to a restaurant and receive the food I ordered. Seriously. That's why I'm sick of these stories. Show me 10 horrible customer stories and I'll show you 10 horrible service stories. And these businesses getting nasty doesn't impress either. What would impress me having managers present to handle these problems, which is exactly what they should be doing. The fact this manager or owner is responding to a review and is being nasty to boot tells me all I need to know. If I go there and have a problem it likely won't be solved and if I complain or leave a review the manager will try to publicly shame me. So, I won't be going there.

urwhytefrightisurproblem avatar
UrWhyteFright IsUrProblem
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You sound like the complaining over entitled customer from the story so I'm not surprised at your response

Load More Replies...
mflow avatar
M Flow
Community Member
1 year ago (edited)

This comment is hidden. Click here to view.

Remember when the customer was always right? Now even fast food workers have got entitlement issues and it's okay to respond rudely to customers? I wouldn't eat there after seeing this nasty response to a bad review. The worker/manager who wrote it should be fired. If it's the owner, then good luck driving your business into the ground--you're well on your way!

houself12 avatar
Renegade
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The actual quote is "the customer is always right in matters of taste." Methinks it is your attitude causing your customer service problems. Just like the customer in this story.

Load More Replies...
kristikida avatar
Kristi Gallagher
Community Member
1 year ago

This comment is hidden. Click here to view.

To me it’s sounds like a bad customer service experience that was absolutely handled improperly by an owner/ staff who could have easily corrected the order in a more customer service friendly way. I dunno. The customer isn’t always right but correcting a simple error Even if you have to grit your teeth while doing it is absolutely not worth this kind of drama from the restaurant or the customer. Just fix it, be nice about it and resolve it. It doesn’t matter who orders for who or who is wrong or right. You fix it and then it’s done.

seancakin009 avatar
Bob Cakin
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They were going to fix it. The cuatomer refused to step a few feet back over to the previous window to fix it as was mentioned in the post. The window she was complaining at didn't have access to the cash register so the worker they were berating was literally unable to fix it even if they wanted to. In other words, they tried to "fix it" but Karen here immediately flipped out and started berating the workers (which is not cool no matter what!).

Load More Replies...
jimichan avatar
Jimichan
Community Member
1 year ago

This comment is hidden. Click here to view.

This is just "He said, she said." Who do you believe? Did the manager even consider that the person who took the order made a mistake? Maybe what was put on the ticket was not what was ordered. If you refuse to believe the customer, or even give them the benefit of the doubt, then you should be prepared to lose that customer. His lack of manners would get this business crossed off my list too!

nooberpoof avatar
Noober Poof
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Reading comprehension seems to be a challenge for you as well. Let's just assume they wouldn't want you as a customer either.

Load More Replies...
viviane_katz avatar
-
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Years back, I witnessed a bar owner telling off a customer for snapping his fingers to summon a waitress. In much of North America and Europe, snapping fingers at service people is considered degrading.

jaclynlevy avatar
Ace Girl
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My family went out to a fancy dinner to celebrate my dad's 70th birthday. My 4 year old nephew SNAPPED HIS FINGERS at the waitress. I was horrified, his parents were also rightly horrified and explained to him that was not ok. Crazy!

Load More Replies...
tracypaints44 avatar
Tracy Rowe
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When I was really young I worked in a department store in the "Budget Store". Our section had four departments and I was alone on the floor one day (everyone else had gone to lunch). I was stocking part of a back wall and didn't see a customer at the register. The guy started snapping his fingers at me and whistled for me like I was a dog. I wasn't having that. I came over to the register, looked him in the eyes, and said "If you need my attention you can say excuse me. I am not a dog and I do not respond to snapping fingers and whistles". Guy got all flustered and started apologizing profusely. Nothing wrong with demanding being treated with respect. My manager was old school and would have done the exact same thing.

erinstoy77 avatar
Erin S
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Good for the restaurant! Some people are rude and abusive to retail and restaurant staff and then leave 1-star reviews when they don't get their way through bullying. I wish we could leave reviews for them as human beings.

sebedie avatar
Seb Benson
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I for one applaud the rebuttal of the review... having worked in retail for a number of years, the level of entitlement in some people is galling.

jeannette-zinn avatar
Jeannette
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I am shocked how many people think it's ok now to swear and harass McDonald's (and others) employees. More management needs to step in for the employee. Corporate needs to stop always taking crazy people sides. Yes, customer service is important, but when I was a manager I wouldn't let grown adults treat my team so bad. I would ask them to leave. If that didn't work, I would call the police. Let them try swearing at an officer. No one deserves to be treated so badly, especially the kids just learning. A mistake is not the end of the world. Everyone makes mistakes.

tlcraftj avatar
Jake Wheeler
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Boyfriend ordered wrong. To alter the order is to alter the money charged. Go back to the cash register and change your order as well as the amount paid. Take 110% of the blame for running your order through your fella, and then for not listening while he he ordered your food.

kellid1202 avatar
Kelli Grubb
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It has been years since I have had a job where I had to deal with actual customers, but I remember well working for a retail chain, no longer any of them left, and everyone wearing fake name tags on Sunday, because the crazies all came out on Sunday. I can assure you, even as a customer, the customer is often very very wrong. Lol

astralmist avatar
Ronda Marie
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is the Real reason people quit, especially restaurant work. Customers don't have the right to act that way no matter if in the right or wrong. It is not a Right to degrade people...Period.

seancakin009 avatar
Bob Cakin
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yo wtf is wrong is wrong with that "reddit_god" dude? I mean... imagine writing an entire angry wall of text in response to an incredibly short post you haven't even read...

houself12 avatar
Renegade
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Where I work we have limited clientele. Our company president just called out all the Karens in our newsletter by telling them their attitudes are causing staffing problems. I don't know if it will be in the final newsletter because one of the managers had a problem with it, but I hope it does.

angelwingsyt avatar
AngelWingsYT
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

OP if you see this ik this area! Im also from portage IN! Ppl here are just NASTY to retail/fast food workers. :(

kaitiyoder avatar
Kaiti Yoder
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm from Chesterton and had literally JUST been thinking how much I missed home....then I read this post and was reminded of why I don't always miss it 🤣

Load More Replies...
avronovaboy avatar
Channo Sagara
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Reading BP made me realize that a lot of people failed to function socially -i seriously wonder how they made it this far in life. I think we should stop teaching aljabar in schools and start teaching basic human decency.

dwright1969 avatar
Duane Wright
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

People like to throw the word "entitled" around but what they really mean is a-hole. While entitled people are a-holes, not all a-holes are entitled. Like with this post. I'm being an a-hole but not entitled.

kellid1202 avatar
marymoreck avatar
Mary Moreck
Community Member
1 year ago

This comment is hidden. Click here to view.

I'll be honest, I'm really tired of these stories. Are there rude customers? Absolutely. Are there rude servers? Absolutely. Is this story true? Who knows. I've been in that situation NUMEROUS times. So much so, that I am shocked if I go to a restaurant and receive the food I ordered. Seriously. That's why I'm sick of these stories. Show me 10 horrible customer stories and I'll show you 10 horrible service stories. And these businesses getting nasty doesn't impress either. What would impress me having managers present to handle these problems, which is exactly what they should be doing. The fact this manager or owner is responding to a review and is being nasty to boot tells me all I need to know. If I go there and have a problem it likely won't be solved and if I complain or leave a review the manager will try to publicly shame me. So, I won't be going there.

urwhytefrightisurproblem avatar
UrWhyteFright IsUrProblem
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

You sound like the complaining over entitled customer from the story so I'm not surprised at your response

Load More Replies...
mflow avatar
M Flow
Community Member
1 year ago (edited)

This comment is hidden. Click here to view.

Remember when the customer was always right? Now even fast food workers have got entitlement issues and it's okay to respond rudely to customers? I wouldn't eat there after seeing this nasty response to a bad review. The worker/manager who wrote it should be fired. If it's the owner, then good luck driving your business into the ground--you're well on your way!

houself12 avatar
Renegade
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The actual quote is "the customer is always right in matters of taste." Methinks it is your attitude causing your customer service problems. Just like the customer in this story.

Load More Replies...
kristikida avatar
Kristi Gallagher
Community Member
1 year ago

This comment is hidden. Click here to view.

To me it’s sounds like a bad customer service experience that was absolutely handled improperly by an owner/ staff who could have easily corrected the order in a more customer service friendly way. I dunno. The customer isn’t always right but correcting a simple error Even if you have to grit your teeth while doing it is absolutely not worth this kind of drama from the restaurant or the customer. Just fix it, be nice about it and resolve it. It doesn’t matter who orders for who or who is wrong or right. You fix it and then it’s done.

seancakin009 avatar
Bob Cakin
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

They were going to fix it. The cuatomer refused to step a few feet back over to the previous window to fix it as was mentioned in the post. The window she was complaining at didn't have access to the cash register so the worker they were berating was literally unable to fix it even if they wanted to. In other words, they tried to "fix it" but Karen here immediately flipped out and started berating the workers (which is not cool no matter what!).

Load More Replies...
jimichan avatar
Jimichan
Community Member
1 year ago

This comment is hidden. Click here to view.

This is just "He said, she said." Who do you believe? Did the manager even consider that the person who took the order made a mistake? Maybe what was put on the ticket was not what was ordered. If you refuse to believe the customer, or even give them the benefit of the doubt, then you should be prepared to lose that customer. His lack of manners would get this business crossed off my list too!

nooberpoof avatar
Noober Poof
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Reading comprehension seems to be a challenge for you as well. Let's just assume they wouldn't want you as a customer either.

Load More Replies...
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