Restaurant Customer Leaves A 1-Star Review Saying She’ll No Longer Support It, Owner Responds And Goes Viral
Working in a customer service industry is tremendously challenging; most of us live a relatively similar lifestyle, and though it’s common knowledge to be kind to each other, some folks seem like they’ve been brought up on a different planet.
Encountering rude customers is a very unpleasant yet inevitable occurrence, and if someone you’re trying to serve is being difficult, it’s easy to get disoriented and lose your composure.
Of course, if the customer’s dissatisfied with the service, they’re 100% entitled to express their concerns – however, if it’s done in an incredibly rude manner, sometimes all you can do is call them out.
More info: Reddit
It’s impossible to hide from entitled customers – however, you can learn how to handle their anger outbursts correctly
Image credits: Dan Keck (not the actual image)
“This Karen got owned by my boss” – an online user turned to one of Reddit’s communities dedicated to entitled folk to share a screenshot revealing how their boss dealt with a customer that left a 1-star review claiming that the business refused to correct her order which they’d allegedly messed up. The post has managed to receive nearly 4K upvotes and a couple of comments discussing the audacity of some people.
Customer leaves a 1-star review claiming business refused to correct her messed up order, the owner responds with a savage reply
Image credits: u/defeatedpark
The woman began her 1-star review by sharing that despite the business’ pleasant environment, the staff was pretty “terrible”; the employees were accused of messing up the order and then refusing to correct it. She mentioned that when she was explaining the situation, everyone stared at her cluelessly and later encouraged the window workers to write down the orders correctly. The dissatisfied customer then gave the place a 0/10 rating concerning the customer service and vouched to never support it.
Image credits: u/defeatedpark
The business owner replied saying that the customer’s order was, in fact, correct as it was made based upon what the man she was with ordered; they stated that everything was put out of the window according to the ticket. Moreover, the window attendant cooperated fully, they addressed the issue and shared that in order for her to alter the order, she’d need to go back to the first window and speak with the owner as window workers do not have access to the cash register.
Image credits: Jaroslav A. Polak (not the actual image)
The owner then suggested that if there’s ever another time where the woman isn’t so pumped about what her partner orders for her, she should come and place the order herself. They also mentioned that she might’ve noticed how demanding things angrily didn’t benefit her whatsoever and finally finished the comment with the good old “please don’t come back”.
Some Redditors didn’t agree with such an attitude and argued that sending customers back to the first window is a “terrible approach”
Most of the comments were impressed by the owner’s response – however, some completely disagreed with such an approach; an online user that goes by the name “reddit_god” wrote a very detailed, heavily downvoted and, at times, absurd remark arguing that sending the customer back to the first window is “neither helpful nor efficient”. It seems that the Redditor didn’t read the post thoroughly and missed the part where the business owner stated that the window employees don’t have the access to the cash register, making it impossible for them to alter the purchase. Moreover, the restaurant is not a drive-through type of facility and if you search up the place, you can see that the windows are located right next to each other.
Others supported the owner and the way they’ve handled the situation
Years back, I witnessed a bar owner telling off a customer for snapping his fingers to summon a waitress. In much of North America and Europe, snapping fingers at service people is considered degrading.
My family went out to a fancy dinner to celebrate my dad's 70th birthday. My 4 year old nephew SNAPPED HIS FINGERS at the waitress. I was horrified, his parents were also rightly horrified and explained to him that was not ok. Crazy!
Load More Replies...When I was really young I worked in a department store in the "Budget Store". Our section had four departments and I was alone on the floor one day (everyone else had gone to lunch). I was stocking part of a back wall and didn't see a customer at the register. The guy started snapping his fingers at me and whistled for me like I was a dog. I wasn't having that. I came over to the register, looked him in the eyes, and said "If you need my attention you can say excuse me. I am not a dog and I do not respond to snapping fingers and whistles". Guy got all flustered and started apologizing profusely. Nothing wrong with demanding being treated with respect. My manager was old school and would have done the exact same thing.
I for one applaud the rebuttal of the review... having worked in retail for a number of years, the level of entitlement in some people is galling.
I am shocked how many people think it's ok now to swear and harass McDonald's (and others) employees. More management needs to step in for the employee. Corporate needs to stop always taking crazy people sides. Yes, customer service is important, but when I was a manager I wouldn't let grown adults treat my team so bad. I would ask them to leave. If that didn't work, I would call the police. Let them try swearing at an officer. No one deserves to be treated so badly, especially the kids just learning. A mistake is not the end of the world. Everyone makes mistakes.
Boyfriend ordered wrong. To alter the order is to alter the money charged. Go back to the cash register and change your order as well as the amount paid. Take 110% of the blame for running your order through your fella, and then for not listening while he he ordered your food.
It has been years since I have had a job where I had to deal with actual customers, but I remember well working for a retail chain, no longer any of them left, and everyone wearing fake name tags on Sunday, because the crazies all came out on Sunday. I can assure you, even as a customer, the customer is often very very wrong. Lol
This is the Real reason people quit, especially restaurant work. Customers don't have the right to act that way no matter if in the right or wrong. It is not a Right to degrade people...Period.
Where I work we have limited clientele. Our company president just called out all the Karens in our newsletter by telling them their attitudes are causing staffing problems. I don't know if it will be in the final newsletter because one of the managers had a problem with it, but I hope it does.
OP if you see this ik this area! Im also from portage IN! Ppl here are just NASTY to retail/fast food workers. :(
I'm from Chesterton and had literally JUST been thinking how much I missed home....then I read this post and was reminded of why I don't always miss it 🤣
Load More Replies...Reading BP made me realize that a lot of people failed to function socially -i seriously wonder how they made it this far in life. I think we should stop teaching aljabar in schools and start teaching basic human decency.
People like to throw the word "entitled" around but what they really mean is a-hole. While entitled people are a-holes, not all a-holes are entitled. Like with this post. I'm being an a-hole but not entitled.
You sound like the complaining over entitled customer from the story so I'm not surprised at your response
Load More Replies...The actual quote is "the customer is always right in matters of taste." Methinks it is your attitude causing your customer service problems. Just like the customer in this story.
Load More Replies...They were going to fix it. The cuatomer refused to step a few feet back over to the previous window to fix it as was mentioned in the post. The window she was complaining at didn't have access to the cash register so the worker they were berating was literally unable to fix it even if they wanted to. In other words, they tried to "fix it" but Karen here immediately flipped out and started berating the workers (which is not cool no matter what!).
Load More Replies...Reading comprehension seems to be a challenge for you as well. Let's just assume they wouldn't want you as a customer either.
Load More Replies...Years back, I witnessed a bar owner telling off a customer for snapping his fingers to summon a waitress. In much of North America and Europe, snapping fingers at service people is considered degrading.
My family went out to a fancy dinner to celebrate my dad's 70th birthday. My 4 year old nephew SNAPPED HIS FINGERS at the waitress. I was horrified, his parents were also rightly horrified and explained to him that was not ok. Crazy!
Load More Replies...When I was really young I worked in a department store in the "Budget Store". Our section had four departments and I was alone on the floor one day (everyone else had gone to lunch). I was stocking part of a back wall and didn't see a customer at the register. The guy started snapping his fingers at me and whistled for me like I was a dog. I wasn't having that. I came over to the register, looked him in the eyes, and said "If you need my attention you can say excuse me. I am not a dog and I do not respond to snapping fingers and whistles". Guy got all flustered and started apologizing profusely. Nothing wrong with demanding being treated with respect. My manager was old school and would have done the exact same thing.
I for one applaud the rebuttal of the review... having worked in retail for a number of years, the level of entitlement in some people is galling.
I am shocked how many people think it's ok now to swear and harass McDonald's (and others) employees. More management needs to step in for the employee. Corporate needs to stop always taking crazy people sides. Yes, customer service is important, but when I was a manager I wouldn't let grown adults treat my team so bad. I would ask them to leave. If that didn't work, I would call the police. Let them try swearing at an officer. No one deserves to be treated so badly, especially the kids just learning. A mistake is not the end of the world. Everyone makes mistakes.
Boyfriend ordered wrong. To alter the order is to alter the money charged. Go back to the cash register and change your order as well as the amount paid. Take 110% of the blame for running your order through your fella, and then for not listening while he he ordered your food.
It has been years since I have had a job where I had to deal with actual customers, but I remember well working for a retail chain, no longer any of them left, and everyone wearing fake name tags on Sunday, because the crazies all came out on Sunday. I can assure you, even as a customer, the customer is often very very wrong. Lol
This is the Real reason people quit, especially restaurant work. Customers don't have the right to act that way no matter if in the right or wrong. It is not a Right to degrade people...Period.
Where I work we have limited clientele. Our company president just called out all the Karens in our newsletter by telling them their attitudes are causing staffing problems. I don't know if it will be in the final newsletter because one of the managers had a problem with it, but I hope it does.
OP if you see this ik this area! Im also from portage IN! Ppl here are just NASTY to retail/fast food workers. :(
I'm from Chesterton and had literally JUST been thinking how much I missed home....then I read this post and was reminded of why I don't always miss it 🤣
Load More Replies...Reading BP made me realize that a lot of people failed to function socially -i seriously wonder how they made it this far in life. I think we should stop teaching aljabar in schools and start teaching basic human decency.
People like to throw the word "entitled" around but what they really mean is a-hole. While entitled people are a-holes, not all a-holes are entitled. Like with this post. I'm being an a-hole but not entitled.
You sound like the complaining over entitled customer from the story so I'm not surprised at your response
Load More Replies...The actual quote is "the customer is always right in matters of taste." Methinks it is your attitude causing your customer service problems. Just like the customer in this story.
Load More Replies...They were going to fix it. The cuatomer refused to step a few feet back over to the previous window to fix it as was mentioned in the post. The window she was complaining at didn't have access to the cash register so the worker they were berating was literally unable to fix it even if they wanted to. In other words, they tried to "fix it" but Karen here immediately flipped out and started berating the workers (which is not cool no matter what!).
Load More Replies...Reading comprehension seems to be a challenge for you as well. Let's just assume they wouldn't want you as a customer either.
Load More Replies...
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