www.fieldengineer.com

Technical Support Engineer Salary

A Freelance Technical Support Engineer earns an average of $83,945, ranging from $73,156 at the 25th percentile to $93,255 at the 75th percentile, with top earners (the top 10%) earning more than $104,019. Compensation is derived from fewer than 20 profiles, including base salary, equity and bonus.

You will provide Advanced Technical Support on a range of Building Management products, systems and services; actively promoting client products from all brands and providing technical and application support, as well as fault finding and commissioning assistance to all external and internal customer. This is purely an office based role and there are no requirements to go out to site.

You will work with the sales team to develop new business, liaise with offer development, after sales, marketing and the customer care centre to resolve new or outstanding issues or to promote product improvements. Delivering and maintaining the highest possible level of customer service is essential through all customer interaction.

Technical Support Engineer Job Description :

Your Responsibilities:

Product Support

* Assists to resolve higher level product support issues and provide assistance to other product support personnel.

* Perform laboratory simulations of reported field product problems.

* Enter details of all support activities into the Department Case Tracking System Software

* Assist to develop and administer advanced technical training for internal staff.

* Investigate reported software and hardware faults and document the findings

More info: fieldengineer.com

www.fieldengineer.com

How Much Does A Freelance Technical Support Engineer Make..

Technical Support Engineer Salary

A Freelance Technical Support Engineer earns an average of $83,945, ranging from $73,156 at the 25th percentile to $93,255 at the 75th percentile, with top earners (the top 10%) earning more than $104,019. Compensation is derived from fewer than 20 profiles, including base salary, equity and bonus.

You will provide Advanced Technical Support on a range of Building Management products, systems and services; actively promoting client products from all brands and providing technical and application support, as well as fault finding and commissioning assistance to all external and internal customer. This is purely an office based role and there are no requirements to go out to site.

You will work with the sales team to develop new business, liaise with offer development, after sales, marketing and the customer care centre to resolve new or outstanding issues or to promote product improvements. Delivering and maintaining the highest possible level of customer service is essential through all customer interaction.

Technical Support Engineer Job Description :

Your Responsibilities:

Product Support

* Assists to resolve higher level product support issues and provide assistance to other product support personnel.

* Perform laboratory simulations of reported field product problems.

* Enter details of all support activities into the Department Case Tracking System Software

* Assist to develop and administer advanced technical training for internal staff.

* Investigate reported software and hardware faults and document the findings

More info: fieldengineer.com