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Entitled Guest Makes Staff Cry So This Employee Gets Pro Revenge On Him, Using The Company Rules To His Advantage
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Entitled Guest Makes Staff Cry So This Employee Gets Pro Revenge On Him, Using The Company Rules To His Advantage

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People who work in retail have told many stories of when they had to get a manager when a customer didn’t believe they were telling the truth about their company policy just for the supervisor to agree with the customer, even though the employee was doing as they were told in the first place. But when your coworkers have your back and show that your word is worth respect, it’s a good feeling.

Reddit user Ancient_Ice was that coworker who had others’ backs and pulled such a stunt on a hotel guest who was rude, and in the end, everyone hugged him and thanked him because it was such a traumatic experience dealing with the entitled guest.

More info: Reddit

This hotel employee was just following the rules, but he got the perfect revenge on an entitled guest who made his coworkers cry

Image credits: Mikhail Nilov (not the actual photo)

The story takes place in 1999 in a hotel where the Original Poster (OP) had worked for 2 years. Apparently, the hotel changed franchise and the employee had been there for the training, which not a lot of people had because the turnover was pretty high.

One time the OP came to his shift and noticed that his coworkers looked as if they were crying, and found out that his assumption was right. There was a very rude hotel guest that the employees couldn’t handle because he was on the highest level on the rewards system.

It happened in 1999 and the OP had been working at this hotel for 2 years

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Image credits: Ancient_Ice

While the manager, who had only been on the job a few months, was explaining the situation, the OP went to look at the details of this guest and found out that he was also an employee, but worked in a different hotel in the franchise.

This was good news because hotel employees staying at the hotel they work at had to follow certain rules, which were to be respectful, and if not, they would lose their employee discount. The OP was the only one who knew this as, because of the high turnover, this kind of knowledge didn’t get passed along.

He was one of the few people who went though training when the hotel changed franchises as the turnover was pretty high

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Image credits: Ancient_Ice

One time the OP came to work and found out that there was a very rude and demanding guest staying there

Image credits: Ancient_Ice

He was so rude that the front desk workers had just finished crying over how he had treated them

Image credits: Ancient_Ice

The manager was able to call the general manager and tell him about the entitled guest’s behavior and the higher-ups reacted very seriously and even gave their personal phone number. The manager thought this was the end of it and the rude employee would get scolded or otherwise punished for his inappropriate behavior.

But there’s more. The OP called the hotel rewards customer service and told them that an employee was using it, which wasn’t allowed. He also hinted that it may not be the first time he had used it, so it would be nice if they could check it.

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Image credits: Sascha Kohlmann (not the actual photo)

The OP found out that he was  a company employee and the rules said that they had to be respectful if they wanted to keep their employee discount and their job

Image credits: Ancient_Ice

So he told the manager to call his general manager and tell about how he behaved at the hotel

Image credits: Ancient_Ice

The revenge story continues as there are more ways to mess with the employee turned rude guest. He changed his card, removing his concierge access, which gave the entitled guest some additional privileges.

It seems that the guest had already made himself known to every department, because when the OP went to tell them that he was no longer a rewards client and that if he caused any trouble, the front desk would take care of it, everyone seemed relieved and actually happy.

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Image credits: Ancient_Ice

In the end, everyone thanked the OP and when he met the rude guest, he was already polite and nice, assumingly after speaking to the general manager. The OP never found out if the employee was fired, but when he went to look up his rewards account, it was deleted.

Even 23 years later, he is remembered by his colleagues as he ran into one of the front desk ladies that he saw crying over the rude guest and she reminded him of this event.

The OP also called the rewards system customer service to tell them that an employee was using it as it was against the rules

Image credits: Steven Miller (not the actual photo)

Everyone was glad that the OP worked there long enough to know these rules and managed to humble the entitled employee

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Image credits: Ancient_Ice

People in the comments mostly were angered by the entitled guest, because he was also an employee and he knew how hard this job can get when a guest is demanding and when you can’t reason with them, so why would he make his colleagues go through that?

They also pointed out what a champ the manager was and that even though he was higher in hierarchy, he listened when the employees complained to him and when the OP came up with a plan to pay the rude employee back.

The best part was that the OP didn’t need to put much effort into this revenge, but caused a storm in the entitled employee’s life. What is more, he didn’t do anything questionable to achieve that, because all he needed to do was to point out the rules the employee violated.

In the end, the OP didn’t find out what the employee’s fate was, but he saw that his awards account was canceled

Image credits: Ancient_Ice

We would like to know your opinions on this story. Have you ever seen anything similar happening? Why do you think some people who work in the hospitality industry will behave like jerks when they get to be the customer? Let us know in the comments!

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conocuinn avatar
vanburensupernova44 avatar
brookeklein avatar
Brooke Klein
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And then there was a roaring applause & everyone in the lobby stood up in your honor. All the guests came out of their rooms to make you a lavish feast for your courage. You were knighted by god himself.

shaas avatar
kathrynbaylis avatar
Kathryn Baylis
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And now Entitled Jerk has to pay FULL price to stay at the same hotel chain he works at. He f****d around and found out.

frankiebarrett avatar
FBaz
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is so badly narrated and also totally made up

enea avatar
Enea
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So I just read a story about someone who felt annoyed by someone else, and needed 23 years to come up with a version that makes him the hero? Everybody, please clap.

chloejessen avatar
Chloe Jessen
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

when I was a waitress I had this group of horribly rude girls order me around only to stiff me on the tip. A couple of months later they returned, and were seated in MY section. As I placed their soup down, I said “I remember you from last time”, then I smiled as evil as I could and said “enjoy that soup.” They flipped out, and tried to complain to the manager about what I had said. The manager knew about them from other waitresses, so he just smiled and said that “it sounded like they were getting excellent service.” And, no I didn’t do anything to the soup. But I thought about it. Stupid girls.

lanafaye78 avatar
Lana Salberg-Schwickerath
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Obviously fake, but what really gave it away was how OP allegedly answered the phone. One would have said, "How may I help you." And not, "How may I direct your call." OP is front desk--not switchboard/ operator.

marikofujita avatar
Mariko Fujita
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This was a nice short story about revenge ^^ your highschool English teacher will absolutely enjoy it! I recommend submitting this fiction to your class~ best of luck getting an A!

florenceogrady avatar
Florence O'Grady
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The story points out the fact that you should read everything before you sign anything.

Load More Replies...
dawnchapman avatar
Dawn Chapman
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I usually really enjoy these types of stories but this one makes me feel cringy at how fake it is. At least in my opinion.

daveclark avatar
DaveC
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And playing the role of Ancient Ice is Ryan Reynolds.. Come on, who else?

fionaelkins avatar
Fiona Elkins
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is THE BIGGEST pile of b******t. This ABSOLUTELY, 1,000,000% did not happen. "Than everyone gathered at the entrance, screaming and crying for me like I was some kind of celebrity at the beginning of every shift. Obviously the hottest chick who worked there and who every single employee and guest tried to ask out but was met with disgust, forced me to go on a date with her and now she's my gf. The entitled guest/employee also tried to date her and when we saw him a few days later he started crying and begging her to dump me and go with him. She just laughed at him and kissed me right in front of him! Once again, I was met with everyone cheering me and the toughest, coolest looking guys begging me to tell them how to live so they could be as awesome as I am. I just smiled, winked and walked away with my totally hot gf. Oh yeah, I almost forgot. The CEO of the hotel heard what happened and said I was so much better at this than him and gave me the hotel"

joshuaflanders avatar
Joshua Flanders
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I hope this was written by a bot. That was the least interesting piece of literature I have ever laid eyes upon.

outlaw393 avatar
Jane Dupree
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

What are Karens/Kevins/Karls gonna do when the service industry is totally automated? Try arguing with a robot! Muahahaha

truckericksdashcam avatar
truckericks dashcam
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't get it , if he has an employee discount why would he also have a rewards account ?

dargonhuman avatar
Dargonhuman
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The whole thing is fake, but to answer your question, the chain I work at requires employees to get a rewards account in order to use our company employee discount at other hotels for tracking purposes, so that part is at least believable.

Load More Replies...
christophercarr_1 avatar
Christopher Carr
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If someone is "entitled" to something, they are in fact owed it. For example, in the USA, people who have worked many years are "entitled" to their social security benefit. That's why it's called an "entitlement." By "entitled," you apparently mean *not entitled* but acts as if they are.

19jackspence87 avatar
Jack S
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wow. Thank very much for clarifying that for me. I never would have put that together without your clear and succinct explanation. I am not worthy of your intellect.

Load More Replies...
perryhahn avatar
Perry Hahn
Community Member
1 year ago

This comment has been deleted.

chrisglidewell avatar
Chris Glidewell
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm an Entitled person at the highest level. It takes hundreds of thousands of dollars to be one. I get really tired of hearing all the lies and whining from employees about upgrades. The rules are posted and the hotels ignore the rules. Get another job and be honest.

juniorcj82 avatar
sleepyone2three avatar
Sleepyonr2three
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Pro tip: If you're going to be an entitled prick, don't do so at the place you work. I've seen multiple people lose jobs over that s**t and have no sympathy when it happens. Karma at it's finest 👌

ralawa505 avatar
R L Walker
Community Member
1 year ago

This comment is hidden. Click here to view.

I hate to say this to the cynics among you, but there are really people in this world who do things like that. And for those rare moments of extreme achievement, it is not unusual to play it again and again in mind and to remember accurately. You all know how many unlikely things happened to string together for historic disasters, and yet, when someone relates a string of things done to fix a situation, you claim it is a fabricated story. I have run into occasions in the past, where people got disbelieved, and later verified. I myself have done and experienced things and been called a liar. So I am especially angered by you skeptics. I know that large organizations do have obscure rules that only the most assiduous would be aware of, and I also know that ego is a powerful force, to use knowledge to correct an a*s. I believe the story, and I lump the naysayers in with the feeling hurter. Cynics accuse of what they would do. Shame on all of you.

ladyfirerose avatar
Vira
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So, you're angry that people don't immediately believe things they read on the internet.

Load More Replies...
conocuinn avatar
vanburensupernova44 avatar
brookeklein avatar
Brooke Klein
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And then there was a roaring applause & everyone in the lobby stood up in your honor. All the guests came out of their rooms to make you a lavish feast for your courage. You were knighted by god himself.

shaas avatar
kathrynbaylis avatar
Kathryn Baylis
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And now Entitled Jerk has to pay FULL price to stay at the same hotel chain he works at. He f****d around and found out.

frankiebarrett avatar
FBaz
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is so badly narrated and also totally made up

enea avatar
Enea
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So I just read a story about someone who felt annoyed by someone else, and needed 23 years to come up with a version that makes him the hero? Everybody, please clap.

chloejessen avatar
Chloe Jessen
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

when I was a waitress I had this group of horribly rude girls order me around only to stiff me on the tip. A couple of months later they returned, and were seated in MY section. As I placed their soup down, I said “I remember you from last time”, then I smiled as evil as I could and said “enjoy that soup.” They flipped out, and tried to complain to the manager about what I had said. The manager knew about them from other waitresses, so he just smiled and said that “it sounded like they were getting excellent service.” And, no I didn’t do anything to the soup. But I thought about it. Stupid girls.

lanafaye78 avatar
Lana Salberg-Schwickerath
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Obviously fake, but what really gave it away was how OP allegedly answered the phone. One would have said, "How may I help you." And not, "How may I direct your call." OP is front desk--not switchboard/ operator.

marikofujita avatar
Mariko Fujita
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This was a nice short story about revenge ^^ your highschool English teacher will absolutely enjoy it! I recommend submitting this fiction to your class~ best of luck getting an A!

florenceogrady avatar
Florence O'Grady
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The story points out the fact that you should read everything before you sign anything.

Load More Replies...
dawnchapman avatar
Dawn Chapman
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I usually really enjoy these types of stories but this one makes me feel cringy at how fake it is. At least in my opinion.

daveclark avatar
DaveC
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And playing the role of Ancient Ice is Ryan Reynolds.. Come on, who else?

fionaelkins avatar
Fiona Elkins
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is THE BIGGEST pile of b******t. This ABSOLUTELY, 1,000,000% did not happen. "Than everyone gathered at the entrance, screaming and crying for me like I was some kind of celebrity at the beginning of every shift. Obviously the hottest chick who worked there and who every single employee and guest tried to ask out but was met with disgust, forced me to go on a date with her and now she's my gf. The entitled guest/employee also tried to date her and when we saw him a few days later he started crying and begging her to dump me and go with him. She just laughed at him and kissed me right in front of him! Once again, I was met with everyone cheering me and the toughest, coolest looking guys begging me to tell them how to live so they could be as awesome as I am. I just smiled, winked and walked away with my totally hot gf. Oh yeah, I almost forgot. The CEO of the hotel heard what happened and said I was so much better at this than him and gave me the hotel"

joshuaflanders avatar
Joshua Flanders
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I hope this was written by a bot. That was the least interesting piece of literature I have ever laid eyes upon.

outlaw393 avatar
Jane Dupree
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

What are Karens/Kevins/Karls gonna do when the service industry is totally automated? Try arguing with a robot! Muahahaha

truckericksdashcam avatar
truckericks dashcam
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't get it , if he has an employee discount why would he also have a rewards account ?

dargonhuman avatar
Dargonhuman
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The whole thing is fake, but to answer your question, the chain I work at requires employees to get a rewards account in order to use our company employee discount at other hotels for tracking purposes, so that part is at least believable.

Load More Replies...
christophercarr_1 avatar
Christopher Carr
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If someone is "entitled" to something, they are in fact owed it. For example, in the USA, people who have worked many years are "entitled" to their social security benefit. That's why it's called an "entitlement." By "entitled," you apparently mean *not entitled* but acts as if they are.

19jackspence87 avatar
Jack S
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wow. Thank very much for clarifying that for me. I never would have put that together without your clear and succinct explanation. I am not worthy of your intellect.

Load More Replies...
perryhahn avatar
Perry Hahn
Community Member
1 year ago

This comment has been deleted.

chrisglidewell avatar
Chris Glidewell
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm an Entitled person at the highest level. It takes hundreds of thousands of dollars to be one. I get really tired of hearing all the lies and whining from employees about upgrades. The rules are posted and the hotels ignore the rules. Get another job and be honest.

juniorcj82 avatar
sleepyone2three avatar
Sleepyonr2three
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Pro tip: If you're going to be an entitled prick, don't do so at the place you work. I've seen multiple people lose jobs over that s**t and have no sympathy when it happens. Karma at it's finest 👌

ralawa505 avatar
R L Walker
Community Member
1 year ago

This comment is hidden. Click here to view.

I hate to say this to the cynics among you, but there are really people in this world who do things like that. And for those rare moments of extreme achievement, it is not unusual to play it again and again in mind and to remember accurately. You all know how many unlikely things happened to string together for historic disasters, and yet, when someone relates a string of things done to fix a situation, you claim it is a fabricated story. I have run into occasions in the past, where people got disbelieved, and later verified. I myself have done and experienced things and been called a liar. So I am especially angered by you skeptics. I know that large organizations do have obscure rules that only the most assiduous would be aware of, and I also know that ego is a powerful force, to use knowledge to correct an a*s. I believe the story, and I lump the naysayers in with the feeling hurter. Cynics accuse of what they would do. Shame on all of you.

ladyfirerose avatar
Vira
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So, you're angry that people don't immediately believe things they read on the internet.

Load More Replies...
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