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Anyone who’s ever experimented with their looks knows that mistakes can occur no matter what. That's why we usually turn to beauty salons where professionals do their magic. Whether we hope for a gorgeous hair color or a fabulous new cut, we can already imagine us confidently emerging from the salon and going out to conquer the world. But just as our previous features about makeup fails and tragic hair accidents proved, that’s not always the case.

Chances are, many of us have felt the horror of sitting in front of a mirror while watching our stylist completely disregard our wishes. And sometimes, the results of these beauty procedures are light years away from our expectations, leaving us utterly unsatisfied with our new look. If this sounds familiar, you’re in good company. But if not, this new list compiled by Bored Panda will at least cause a genuine chuckle.

We have scoured the internet for some of the most bizarre, cringe-worthy, and downright tragic hair and makeup moments people have shared online. So sit back, relax, and get ready for some beauty disasters of epic proportions. Enjoy scrolling through this list, upvote the pics that surprised you most, and be sure to tell us what you think of them in the comments.

#1

What My Sister Asked For vs. What The Salon Did vs. What My Mom Did After The Salon Disaster

What My Sister Asked For vs. What The Salon Did vs. What My Mom Did After The Salon Disaster

Bramflake Report

#3

This Is What Happened To My Client When She Went Into A Different Local Nail Salon Without Doing Her Research

This Is What Happened To My Client When She Went Into A Different Local Nail Salon Without Doing Her Research

I couldn't believe my eyes so I had to get a picture. She paid £35 for these.

Angela Blemmings Report

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No_idea
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

OMG this is hilarious. Kinda got a spaceship vibe happening. I'm here for it

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Picture this: you do your research, choose a salon, and book a hair or makeup appointment only to swivel around in the chair and become overwhelmed with uncertainty. At first, you blame the lighting and believe it will look way better once you step outside. But deep inside, you know that something’s not right, and can’t help but feel disappointed (or even seriously appalled) by the result.

Sounds familiar? Well, no one is immune to experiencing these blunders. Whether it’s a tragic hairstyle, a color refresh gone wrong, or a makeup look that makes you look like you're from another planet, we don’t expect beauty and hair experts to make such mistakes. Yet, here we are.

#4

Yes, Done At A Real Salon. And Yes, She Did Cry When She Saw It

Yes, Done At A Real Salon. And Yes, She Did Cry When She Saw It

t3ddan Report

#5

$60 "Professional" Halloween Makeup. I Asked For The Photo On The Left, With Just A Little Fake Blood. On The Right Is What The Makeup Artist Gave Me

$60 "Professional" Halloween Makeup. I Asked For The Photo On The Left, With Just A Little Fake Blood. On The Right Is What The Makeup Artist Gave Me

enukez Report

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#6

Are These Too Thick? I Can’t Tell If I’m Just Not Used To Them Or If This Is A Normal Application. I’m Not Thrilled With Them

Are These Too Thick? I Can’t Tell If I’m Just Not Used To Them Or If This Is A Normal Application. I’m Not Thrilled With Them

ememidk Report

When we give our faith, hair, and face to a stranger — and spend good money to do so — the last thing we want is to step out of there crying and wishing to go back in time to erase it all. Just think about the moment when you finally get to glance at the mirror hoping to see your fabulous self but instead, you’re met with someone who feels utterly unlike you. When it comes to makeup, you immediately notice the mistakes — too much foundation here, too little color there, and what is up with all this unnecessary contouring? Makeup that isn’t applied skillfully can immediately ruin our day and put a damper on our confidence. But luckily for us, there are experts who share advice on how to quickly patch up these mistakes.

#7

The Hairdresser Had “No Idea” How This Happened

The Hairdresser Had “No Idea” How This Happened

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Kel_how
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Edward Scissor Hands. Eta: I believe he actually gave better haircuts, if I'm remembering correctly.

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#8

What I Asked For vs. What I Got

What I Asked For vs. What I Got

LemonberryTea Report

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eed_thelast_haw
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I really hope you got a refund. I asked for the same colour as you did, and the dude got it right with no issues. It was expensive, but worth it. But wow, major fail. I hope your hair wasn't damaged.

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#9

What Was The Makeup Artist Thinking With This Shade Match?

What Was The Makeup Artist Thinking With This Shade Match?

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Makeup artist Daniel Martin, whose clients range from Meghan Markle to Jessica Alba, told Vogue that first and foremost, people are entitled to politely request a redo if they’re unsatisfied with the results. "As artists, we have to remember that we’re providing a service and we can’t take things too personally," he said. After all, makeup is subjective, so they should listen to your wishes.

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If you’re one of those people who freeze in uncomfortable situations or avoid them at all costs, think about bringing an image of your desired look as a reference. Moreover, be crystal clear with the artist about your dislikes before they begin. "Hate the way you look with mascara on your bottom lashes? Cringe at the idea of contouring? Tell the artist directly, and your honesty will only aid in the execution."

#10

What I Asked For vs. What I Got. $400 And I Feel Like An Idiot

What I Asked For vs. What I Got. $400 And I Feel Like An Idiot

Vegemiteonpikelets Report

#11

Expectations vs. Reality: Curly Hair

Expectations vs. Reality: Curly Hair

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itisdarkestbeforedawn78 avatar
Beck
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This happened to me in 6th grade. Never permed it again. Wanted a spiral and ended up looking like annie.

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The Other Guest
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Same! I asked for a body perm, ended up with a poodle perm. One of my roommates would sing "Tomorrow" whenever I walked into the room - and that's *not* a joke, nor an exaggeration.

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Loki’s Lil Butter Knife
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A good hairdresser is going to tell you flat out if your hair type is going to make you look like Little Orphan Annie if you get a spiral perm. Yes, it will eventually relax, but a good stylist is usually going to tell anyone who gets a perm that you may look like a poodle for a couple of days before your perm relaxes.

altea avatar
Altea
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

the hair is just too defined, she needs to mess it up and she'll be ok

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MadamGreenIce
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The girl on the right already has thinning hair. No matter what style she perms it, the thinning hair can't be helped. No hair dresser will tell her either.

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Benita Valdez
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Ok I have naturally curly hair so never messed around with perms and such so I don't have an understanding of perms. That said, can't you just get the desired look with some product and a heated tool?

johaning avatar
Lazy Panda
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It depends on your hair, some hair just won't hold a heated curl for more than an hour!

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Mistiekim
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A fresh perm is always a tighter curl - that’s what you want! If you start off with just a wave, chances are your hair didn’t take and the curl will be gone in no time. This girl also just needs to pick the curls out so they aren’t so clumped. And if she really hates it, just was before the 48 hour wait period. Source: Me who’s scalp is numb.from all the rods shoved on it.

kathrynbaylis_1 avatar
Kathryn Baylis
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

She wanted long waves and got an honest to god Shirley Temple instead. Look at pictures of Shirley Temple as a little girl, and you’ll see a striking similarity. Cripes.

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Julie Cipale
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The curl HAS to be tight uf your hair is "fine" so the perm won't wash out too quickly. Hopefully, the perm relaxed enough for her to get the desired look.

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ellie angel urban
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A good stylist will ask you how tight you want the curls. Depending upon how heavy your hair is etc. you'll probably want to tell them how you want it done. I had mine perm-curled twice and the first time the stylist was really good and got it more like the pic on the left. The second time it was more like the right pic but not nearly as bad since my hair is so heavy. I think you have to specify how loose you want the curls, where to begin curling (like if you just want the mid to end of the hair strands curled, then tell them that you don't want it poofy at the top of your head, so they only curl from top mid portion down.) Also how big you want the curls.. one on the left seems like it's smaller curls, while the one on the right seems like they took giant sections and curled them, instead of smaller ones. I dunnos if that helps anyone since I've only done it twice and I'm not an expert on perm-curling, but I've found those types of things matter. Tell them how you want it.

dw_2 avatar
D W
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My mom used to do this to me every Saturday so I'd look like Shirley Temple on Sunday.Fifty five years later and I'm still feeling the pain of it all. Poor thing, I'm sorry.

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Unaffected
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I remember my first and only perm.Looked like a giant poodle( I am tall 🤣).Never again!

jcrochet56 avatar
J Clausen
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My daughter wanted a spiral perm, got a body perm. She liked it, but that was the last time she asked for a perm.

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GC
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I don't believe this is real. It's not even realistic. Just silly.

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Caroline Driver
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I had a perm done in the 80s and my hair is so straight, it dropped straight out the next day. Or are you not supposed to brush the hair for a while? Anyway, they re did it, but it looked terrible on me so I never did it again

lzbthvandyke avatar
Elizabeth VanDyke
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

A neighbor gave me a home perm when I was about 11 yrs. old. I looked like I stuck my finger in a light socket. It took forever to grow out. This was many years ago and I wouldn't go near a perm for years.

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Chelle Jones
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

First off you can't ask for hairstyles that are not the same length or longer than your hair. Please keep that in mind.

nobletruths4 avatar
Sue Sanders
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Great do for Halloween. Other occasions - nope. No. Nada. Nunca.

rhemore1 avatar
Suzanne Haigh
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When I asked for the one on the left I ended up with what I was told was an AFRO

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Judy Stembridge
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I share her pain. At least mine wasn’t a perm. My Mum did this to me when I was little and wanted ringlets. Only problem was at the time my hair wasn’t anywhere near long enough for ringlets and it looked more like little sausages. Mum’s 91 and I still haven’t forgiven her for laughing.

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Spiffsmom
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

My mom’s reply “I wonder why that happened? Mine always turns out.”)

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WhyAmIHere
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Soak your hair in warm water, then use a little extra conditioner and then brush it a lot when it's dry, as in pulling the brush to the base, and then holding jt

eterpuralis avatar
Lisa Johannesson
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Surely you could fix that with a hairbrush and some water...? But yeah that's dreadful 😅

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Sherry Allison
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I feel bad for her but she wanted a style that's with longer hair. Still those curls are a lot tighter than what she wanted. Then again her natural hair is probably about three inches longer without those tight curls.

eleanne9 avatar
Leona V.
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh, I feel your shock and pain. I hope you got a refund and we’re able to get it repaired.

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Shyla Clay
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Your name wouldn't be Shirley, would it? I loved every movie you made.

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GoddessOdd
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

When I was little, my mom decided my sister (naturally thick curly hair) and me (long straight fine hair) needed perms. The first one, my hair fell stick straight to my jaw line, where it became a poodle's ear. The next perm, I waited until her back was turned and pulled the rods out and stuck my hair in the sink. She was furious, and I got in trouble, but it was worth it. Perms can be tricky, even now that they've gotten much better.

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Beth D
Community Member
1 year ago

This comment has been deleted.

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Joe Blowe
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Everybody's hair is different, some will come out more curly. Can also be heavily dependent on technique and tools used

kayrose avatar
RoanTheMad
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

curly hair is a nightmare tbh. Sure it looks nice but its also a nightmare. And my hair was only loose curls... (i have it buzzed now, it was falling out so I just decided "ah f**k it" )

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Okiedokie
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Technically with time I believe the curls will loosen up & she will eventually get the result she wants. Sometimes hairstylist think they’re doing the client a favor by giving them more curl longevity with the right photo but really they’re just ignoring client requests.

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ellie angel urban
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've had mine done a few times, and often times it starts out looking like the one on the right and then if your hair is super heavy, it does tend to loosen up a bit. But for someone with light (in terms of heaviness) hair, the stylist has to take that into account, I think. Sometimes showing a photo isn't enough and you have to really micro-manage by telling them precisely how you want it done - which is difficult to do if you've never had it done before. A good stylist should know how to do it and judge how to do it depending on client's diff hair types, as well.

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NicNor5560
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Be careful! Every time I permed my hair I got pregnant...

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FreshGanesh
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Again, just looking at the roots, left has multitudes more hair to curl and it’s also much much thicker. How the person in the right picture could possibly look on the mirror thinking they had the hair to do that is bewildering.

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Olivia Lisbon
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Well, shouldn’t the hairdresser have told them that? Isn’t that kind of part of the job?

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#12

What My Hair Looked Like - What I Asked For - And How It Turned Out

What My Hair Looked Like - What I Asked For - And How It Turned Out

carli_snyder Report

However, sometimes we need to take matters into our own hands. "At the end of the day, it’s only makeup and it can be fixed," Martin said and offered some sound advice to prepare you for any possible damage control in the future. First, "If you’re left with too much coverage on the skin and the finish on your face is too powdery, misting will break up the finish a bit. If you don’t have a misting spray, a wet paper towel pressed onto the skin will do the trick as well."

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Then, if your artist somehow managed to make you look like a mannequin, Martin suggested, "If the foundation is looking too opaque and flat, I add a bit of radiance to the complexion by using a dry facial oil that won’t break up the powder that’s already on top of the skin. A facial oil used with a foundation brush will add the skinlike texture you want without the feeling of added weight."

#13

What I Asked For And What I Got

What I Asked For And What I Got

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Sara Rodrigues
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Not the only one that I saw end up like that. My sister asked for a haircut like the one on the left and she ended up looking like the lady on the right. I think that less experienced hair stylists don't know that they shouldn't overcut too much when the hair is wet, because once dry it gains more volume and becomes shorter. She never asked for a shorter haircut after this travesty!

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#14

Went To My Hairdresser With This Pic Today

Went To My Hairdresser With This Pic Today

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#15

Wanted A Simple Manicure For My Wedding In March. Right Is What I Got. I Was Upset But Also Couldn’t Stop Laughing

Wanted A Simple Manicure For My Wedding In March. Right Is What I Got. I Was Upset But Also Couldn’t Stop Laughing

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Marika
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Okay, the right side is a disaster but I don"t like the inconsistency of the design on the left side either.

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When it comes to eyebrows, one of the most common fears we have is to emerge from the chair and see that they’re way too dark for our liking. "If the brow is overly done, split tissue paper to a single sheet, place it over your brow, and buff on setting powder on top of it. This will soften the depth of the brow tone," Martin suggested. "If your edges are too 'fleek,' use a Q-tip dipped in cleansing water to soften them."

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#17

First Pic Is What I Asked For, Other Pics Are What I Ended Up With

First Pic Is What I Asked For, Other Pics Are What I Ended Up With

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#18

She Went To The Worst-Reviewed Makeup Artist In Her City

She Went To The Worst-Reviewed Makeup Artist In Her City

mangobutter6179 Report

While makeup disasters can swiftly be fixed with our own efforts, that’s not always the case with our hair. Of course, ending up with a hairdo you're unhappy with is far from an irreversible catastrophe. But if there’s a choice, we would all prefer to walk around with a haircut we’re actually satisfied with. To know how to do that, we previously reached out to Rob Jon, founder of The Brentwood Hairdresser, the most sustainable salon in Essex, UK. He explained to us in an interview the main reasons why tragic accidents occur and shared some advice on how to avoid receiving regrettable hairdos.

#19

My Sister's Friend Got Her Nails Done By A “Professional” Nail Artist

My Sister's Friend Got Her Nails Done By A “Professional” Nail Artist

penguinzliz Report

#20

This Has Been All Over My Social Feeds Lately. The Artist Has A Booking Site And Charges $85

This Has Been All Over My Social Feeds Lately. The Artist Has A Booking Site And Charges $85

Fancy_Dare4930 Report

#21

Needed A Pick Me Up, But I Feel Like I Got Screwed Over At The Nail Salon. These Look Whack, Right?

Needed A Pick Me Up, But I Feel Like I Got Screwed Over At The Nail Salon. These Look Whack, Right?

lazy_villager Report

"Haircut ideas are always based around what is fashionable," he told Bored Panda. "But what is fashionable doesn’t always suit your hair type, face shape, or lifestyle." Rob explained that bad decisions are often made when people try to keep up with the latest trends rather than opting for looks that actually suit them.

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One of the best ways to be sure about your options is to listen to what your stylist has to say, Rob said. "We are professionals and will always act in the clients' best interest to make you look and feel as good as possible," he noted. Still, it’s best to appear in the salon already prepared. Rob suggested using Instagram or Pinterest or some kind of visual aid to try to steer your stylist in the right direction. Then, you can have a conversation with your stylist who "will come up with the perfect compromise to make your hair look on point."

#22

When You Accidentally Go To The Worst Stylist In Your Country

When You Accidentally Go To The Worst Stylist In Your Country

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#23

Asked For Caramel Balayage, Came Out Looking Like A Tiger

Asked For Caramel Balayage, Came Out Looking Like A Tiger

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Nicola Roberts
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Been there, done that. Highly recommend BLUE shampoo to tone down the orange.

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#24

My Sister’s Nails For A Wedding

My Sister’s Nails For A Wedding

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Beck
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Why does it look like she stuck her bird finger up a bird butt??? It is brown?

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But despite the best intentions and efforts from both sides, mistakes happen. "Tragic haircuts are often based on a lack of communication between stylist and customer," Rob said. So a good way to ensure you emerge from the hairdresser’s chair with desired results is to talk with your stylist before and during the process. 

Setting unrealistic expectations is one more reason why regrettable haircuts occur, Rob added. Or they encounter inexperienced stylists who are "unable to manage clients' expectations and deliver something that is much more suitable to their lifestyle and the style that they are after."

"To avoid a bad haircut, my advice would be to use visual aids in the salon using pictures to describe not only what you like but what you don’t like," The Brentwood Hairdresser mentioned. "Also, be willing to accept the stylists' advice as they are simply trying to manage your hair in the best way possible."

#26

What I Wanted vs. What I Got

What I Wanted vs. What I Got

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FreshGanesh
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

To be fair, the left pictured person has multitudes more hair or extensions with tenfold then volume of the right pictured person.

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#27

My Little Sister Got Her Makeup Done For My 30th Birthday Party. She’s Really Good At Doing Her Own Makeup. However, She Wanted To Treat Herself And Went To The Salon

My Little Sister Got Her Makeup Done For My 30th Birthday Party. She’s Really Good At Doing Her Own Makeup. However, She Wanted To Treat Herself And Went To The Salon

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#28

The Usual Hairdresser Disaster. My Usual Curl Pattern vs. After Styling By The Hairdresser After A Cut

The Usual Hairdresser Disaster. My Usual Curl Pattern vs. After Styling By The Hairdresser After A Cut

dsv2202 Report

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Auntriarch
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Styling? I wouldn't dignify what was done to you with that term. I hope it's fixable

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#29

All I Wanted Was Bangs That Look Like Dakota Johnson’s. I Showed Her Multiple Pictures And This Was What I Got

All I Wanted Was Bangs That Look Like Dakota Johnson’s. I Showed Her Multiple Pictures And This Was What I Got

It’s been over a year and they look fine now, but wow, I was suffering for a few months there.

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#30

The Haircut She Wanted vs. What She Got

The Haircut She Wanted vs. What She Got

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#31

My Best Friend Got This Done At Ulta Today

My Best Friend Got This Done At Ulta Today

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#32

I Guess I Got What I Paid For With This Free Look. Asked Makeup Artist For Homecoming Makeup

I Guess I Got What I Paid For With This Free Look. Asked Makeup Artist For Homecoming Makeup

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#33

A Sephora Employees Rendition Of A “No Makeup Makeup” Look. At Least Is Was Free

A Sephora Employees Rendition Of A “No Makeup Makeup” Look. At Least Is Was Free

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#34

My Awful Eyebrows. Bad Microblading, Cheap Ink, Wrong Aftercare Directions. Now Look At Them

My Awful Eyebrows. Bad Microblading, Cheap Ink, Wrong Aftercare Directions. Now Look At Them

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#36

What I Asked For vs. What I Got - $450 AUD And 4.5hrs Later. I'm Going To Bed

What I Asked For vs. What I Got - $450 AUD And 4.5hrs Later. I'm Going To Bed

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FreshGanesh
Community Member
1 year ago (edited) DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Hair not lightened enough, toner mixed with too low of developer and processed too long. With 4.5 hours, they could have gotten her hair lifted high enough to do a purple wash then toned it to the specific color. This is laziness and ineptitude on the part of the colorist.

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#38

Expectation vs. Reality ($200 Later). Hairdresser Tried Telling Me It Was The Same Thing. Nope. Nope. No

Expectation vs. Reality ($200 Later). Hairdresser Tried Telling Me It Was The Same Thing. Nope. Nope. No

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#39

Hairdresser Did Me Dirty

Hairdresser Did Me Dirty

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Olga Aftyka
Community Member
1 year ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

someone had absolutely ZERO experience with decolorization, and proceeded anyway. Shameful

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#40

Asked For Soft Pink And Got Purple. How To Correct It? 2nd Pic Is What I Wanted

Asked For Soft Pink And Got Purple. How To Correct It? 2nd Pic Is What I Wanted

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Note: this post originally had 94 images. It’s been shortened to the top 40 images based on user votes.