Nearly everyone is aware that online reviews have become the new word of mouth. Whether you want to get a new haircut, fix up your bike, or check out that Italian restaurant your friends go on and on about, often the first thing you'll do is look the place up.

But when anyone with an internet connection can twist the truth with the sole purpose of taking revenge or tearing down the business, there’s a myriad of fake evaluations. Luckily, we sometimes get a taste of sweet justice when the business owners themselves stumble upon these falsehoods and choose to do everyone a public service by rightfully calling them out.

To celebrate their clap-back replies, members of the Quit Your BS subreddit decided to document their attempts to protect their reputation and share screenshots with the whole community. Below, you’ll find some of the best responses Bored Panda has collected from the page, so continue scrolling and upvote the ones you enjoyed reading the most!

#1

Came Across This While Looking For Reviews To A Local Tattoo Studio

kaboomeh Report

Dan Padgett
Community Member
5 months ago

A link to the business would be nice. This company deserves support for the stance they have taken. If you are gonna profit (BoredPanda) then the least you can do is state who the company is.

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#2

Fake-Reviews-Debunked

CallingYouForMoney Report

Jo Johannsen
Community Member
5 months ago

The barber's response was civil and to the point. I hope prospective customers take this customer's review with a grain of salt.

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#3

Twitter User Claims They Visited A Coffee Shop Just After Ryan Reynolds Left. A Trustworthy Source Then Responds To Debunk It.

justinmillerco Report

Dan Padgett
Community Member
5 months ago

Haha, love Ryan Reynolds. Such a decent dude.

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To learn more about this false review phenomenon and the questionable tactics some raters and commenters use today, we reached out to Curtis Boyd, founder of The Transparency Company. They strive to help consumers work with higher quality businesses with real feedback by predicting whether a business has earned their reviews or paid for them.

"A bad review can make or break a business," he told Bored Panda. "They can have a profound impact, especially if they are detailed and describe a terrible first-person consumer experience."

"People read online reviews because they know what they want, but are shopping for experiences that they want for themselves. When they read experiences that don't align with their wishes, they will easily search elsewhere," he added.

#4

Damn. I'm Not One To Blindly Believe The Owner's Side Of The Story When It Comes To Bad Reviews, But This Guy Sounds Like A Real Piece Of Work.

littlemeowcat Report

Casey Burns
Community Member
5 months ago

Horrible human being.

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#5

Fake-Reviews-Debunked

your_dankesty Report

troufaki13
Community Member
5 months ago

What the hell is wrong with some people???

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#6

Fake-Reviews-Debunked

Trazer854 Report

Vicky Z
Community Member
5 months ago

Hahaha please contact our imaginary staff!!! Perfect

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In theory, online reviews should be forthcoming and provide real information about the places people wish to visit, services they want to try, or products they plan to buy. But just like the internet can be an endless source of wonder, it's a pretty shady place as well.

The yearly Local Consumer Review Survey analyzes how consumers use online reviews to select, trust, and understand companies offering services or products in their local area. It found that 49% trust consumer reviews as much as personal recommendations from friends and family. Considering that this number was much higher in 2020 (79% to be exact), it reveals the public’s trust in online reviews has significantly dropped, and fake reviews seem to be one of the leading causes of their doubts.

More than half of consumers, 62%, believe they've seen a fake review for a local business last year. The top three reasons that make them believe the posted feedback might be false are when it is over-the-top in its praise, it is anonymous or uses an obvious pseudonym, and when there are many other evaluations similar in content. So curiously, this shows that potential clients are probably more cautious of positive fake reviews than negative ones.

#7

Restaurants Replying To Bad Reviews 

Yoda1PositivityStar Report

Andy Acceber
Community Member
5 months ago

It reminds me of the surge of Yankee Candle reviewers complaining the candles suddenly have no smell.

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#8

Woman Writes A Fake Bad Review, Gets Called Out By Restaurant Owner

BRANN0N Report

troufaki13
Community Member
5 months ago

No! Don't drag cats into this!! She doesn't deserve cats!!

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#9

Local Restaurant Exposes A Bad Reviewer

reddit.com Report

Boggy
Community Member
5 months ago

Jealous rival?

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Boyd told Bored Panda that people normally leave fake reviews because they were hired to. "In 2019, Google removed 55 million fake reviews. In 2020, Google removed 75 million fake reviews. In 2021, Google removed 95 million fake reviews (that's 260,000 per day) — in my opinion, it's just the tip of the iceberg. Most of them were positive, that violated their 'TOS' [Terms of Service]," he revealed. "Buying fake reviews is a multi-billion dollar industry that most people are completely unaware of."

#10

Owner Of Salon Says 'Quit Your Nonsense' To Fake Review

CynicalCinderella Report

Jo Johannsen
Community Member
5 months ago

Trying to milk additional discounts in advance?

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#11

Fake-Reviews-Debunked

reignofterr0r Report

Trish Smith
Community Member
5 months ago

WOW! How ignorant can some people be? I'm glad he was fired!!

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#12

Restoration Of The Wonder House (Historical Manor) Featured On Netflix. Eventually It Will Be Open To The Public For Tours. The Google Reviews Page Is Already Filled With Fake Reviews Because Of The Show.

_Idontknow_ Report

Marybeth Martens
Community Member
5 months ago

dumbest person nominee right here

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If you’re wondering how to spot them online, Boyd explained it can be easily done on sites like Google and Yelp by clicking on the profile. Then, it's time to put our thinking caps on and raise a couple of questions: "I ask myself, is there a nice diversity of businesses they have written reviews for (cafe, shoe stores, etc.)? Or are they all home service businesses?" He added that the lack of category diversity shows an "agenda".

Boyd also looks at where these people are writing reviews for businesses. "Does it look normal? Are others writing reviews for the sample businesses? Are others hiding their reviews using Google's anonymous feature?" If any of the answers to these questions are positive, he warned that it's a huge red flag.

#13

Fake-Reviews-Debunked

takeawaytrauma Report

Kimi Tomminello
Community Member
5 months ago

Same thing happened at a pho shop near me. I was having lunch with a friend there and this tourist from California started yelling at the server "This isn't real pho!! I'm from San Francisco and I know REAL pho!!" Needless to say this pho shop has been around for decades and is still run by the Vietnamese family that started it using their families unique recipe (brought over from Vietnam). She got dirty looks from all the regulars and one guy told her to go back to Cali. She paid and stormed off and everyone's day went on. I tipped a bit extra that day. Nobody deserves to be treated like that.

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#14

Fake-Reviews-Debunked

dannydevito77 Report

Casey Burns
Community Member
5 months ago

Lol bud. I get it.

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#15

Fake-Reviews-Debunked

takeawaytrauma Report

Wang Zhuang
Community Member
5 months ago

Sounds like it was a "ruff" delivery :P

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As you’re scrolling through this compilation of screenshots, you’ll notice there are plenty of vengeful people online ready to leave bogus customer reviews. Such feedback might shatter the reputation a business has worked so hard to achieve. So no wonder when someone gives a restaurant or a shop a 1-star rating, some owners feel this irresistible impulse to react and fill everyone in on the big picture.

"Responses are important, and yes, it is important to call them out and say that the experience described isn't real," Boyd explained. "Responses give the owner a chance to brag about the typical customer experience they've been delivering for X number of years."

#16

Fake Review On My Favorite Exotic Pet Fish Store (Plecostomus Need Really Big Fish Tanks Because They Can Grow To Be A Foot Long)

ItzPayDay123 Report

finisz
Community Member
5 months ago

DIE and DEAD... the two words, what you were looking for.

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#17

Hole In None

Thelittelestsandwich Report

henry weston
Community Member
5 months ago

oops.

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#18

Yelp Reviewer Of An Internet Cafe Gets Called Out By Owner

KappaBears Report

Dan Padgett
Community Member
5 months ago

Damn, remember internet cafés?

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Unfortunately, the Local Consumer Review Survey found that only 26% of respondents would believe business owners who reply to reviews to call out any false accusations. So while responding to bogus claims is meaningful, it might not be enough. Owners should still go through the proper available channels to get fake reviews reported and removed.

#19

Fake-Reviews-Debunked

myameans Report

Dan Padgett
Community Member
5 months ago

Damn... Remember Pokémon go?

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#20

Restaurant Owner Responds To 1 Star Review

theoldesttwin Report

HappyPanda
Community Member
5 months ago

A sour parent, i suppose.

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#21

Gym Owner Responds To Bullshit Review

Isneezepepsi Report

Puppeteer Saint
Community Member
5 months ago

I'm sure it weighs heavily on his conscience.

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When asked whether there are any other things businesses could do to fight false customer reviews, Boyd suggested visiting online forums like Local Search Forum, and Google Business Profile Support. He also advised you, dear readers, not to take reviews at face value. Remember that when it comes to this place we call the internet, it’s best to take everything with a little pinch of salt.

#22

Customer Post A Bad Review On A Restaurant Only For The Owner To Call The Bullshit That They Tried To Do A Professional Photoshoot And Lingered Around For 3.5hrs Buying 3 Coffees For A Group Of 6!!!

Indianfattie Report

Ara
Community Member
5 months ago

The smells of ‘influencer’

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#23

Fake-Reviews-Debunked

Chiss5618 Report

Rabbit Carrot
Community Member
5 months ago

They’re just looking for free food.

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#24

Restaurant Owner Wasn't Having It.

PmMeBeer Report

Terry Tobias
Community Member
5 months ago

That's a good bartender right there. Some would have kept serving; I used to wait tables so I know.

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#25

A Nail Salon Owner Responds To A 1 Star Review

besst Report

Per-Ole Sjuve
Community Member
5 months ago

That was hella painful to read.

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#26

Dude Forgot To Mention His Drunk And Disorderly Friends And The Eight Pizzas They Brought To This Restaurant In His Review.

Sargatanus Report

finisz
Community Member
5 months ago

Nope, other restaurants would kick their asses out at the very moment, the pizzas ordered from outside arrived. These guys were too nice.

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#27

Rude Is As Rude Does

scistudies Report

Cartoon Fan Girl
Community Member
5 months ago

I would have given up on "S" after the 2nd attempt, the owner was being really nice to that person.

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#28

Owner Calls Out Bad Review Left By A Previous Tenant

Jimmyjohnsbitch Report

TyrantrumGogoat
Community Member
5 months ago

Aflac?? That's so random!

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#29

Yelper Isn't Happy With His Brake Repair Service, Is Called Out By The Owner Of The Company

freeballintompetty Report

Kelzbelz79
Community Member
5 months ago

So put that in ya pipe and smoke it!

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#30

Fake-Reviews-Debunked

LionsLioness Report

TyrantrumGogoat
Community Member
5 months ago

Wait. What? I'm so confused.

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#31

Lies About Bad Service On Yelp. Gets Called Out By Owners.

atlGnomeThief Report

kathryn stretton
Community Member
5 months ago

'Danni'. Bored Panda, you slippin'. :)

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#32

Fake-Reviews-Debunked

kar816 Report

Trish Smith
Community Member
5 months ago

BURN!!!

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#33

Angry Customer Doesn't Understand Fraud And Fake Reviews

daslederhosen Report

Wang Zhuang
Community Member
5 months ago

I don't know why, but something about "I won't stand for it" made me laugh

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#34

Guy Tries To Leave A Fake Google Review At A Turkish Dental Clinic With Very High Ratings, Gets Called Out.

MomoYaseen Report

David Henry
Community Member
5 months ago

F**k whoever SS this w/o the full review.

Lynn Hammer
Community Member
5 months ago

Poppycock!!!

Ember Hermin
Community Member
5 months ago

Saying you have to prove a review is fake before it's deleted is like saying you have to prove someone's guilty of a crime before they are convicted. Mistakes get made, moreso if someone's got a bias or agenda.

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#35

Friend Of Disgruntled Ex Employee Leaves Fake Review, Gets Called Out.

you-know-poo Report

kathryn stretton
Community Member
5 months ago

Many pets can't handle even the best care if left. You can't explain to them you are coming back as they don't understand you! They can pine, and not eat anyway despite the kennel's best efforts. Sad but true. You should start kenneling your pet on a regular basis from when it is very young, from short periods (even for1day) then build up, even for no reason and it's not needed.Then, when you do go on holiday later, the pet knows you will return. Don't get a pet then put it in care after having it years and expect it not to feel abandoned. Your fault.

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Note: this post originally had 107 images. It’s been shortened to the top 35 images based on user votes.