Outsmarting an escape room is one of those rare things that make you feel as smart as Sherlock Holmes. However, this guy proved his attentiveness and problem-solving skills even before stepping foot in it. After he and his friends found their plans changing, he got in contact with Bust Out 360, an escape room in Slough, UK, where he had booked an appointment earlier. After hearing that due to company policy, they can’t refund his late cancelation, the genius found a loophole and exploited it perfectly. In fact, his scheme was so brilliant, Bust Out 360 even decided to pay him back.
More info: bustout360.co.uk | Facebook | Instagram
After the post went viral, the person in charge of the escape room, Eddie, replied to the most popular comments
Image credits: AdreesInator
“It would be very simple to change our policy that refunds are only eligible if it hasn’t been rescheduled before,” Eddie explained to Bored Panda. “However, I’m not too fussed about changing the policy. Having a group ineligible for a refund or to reschedule is such a rare occurrence for us luckily (probably 5 times since we’ve been open), as we like to be able to accommodate for groups as best as we can. We are an entertainment company, after all, it’s our job to let people have fun!”
“We would potentially consider changing the policy if the number of cases like this increases, but it is nowhere near the levels of hotels or doctors offices. As I said, we like to accommodate our customers and they appreciate that. Yeah, from a monetary perspective, it, of course, makes sense to be strict with our policies, but if it’s at the cost of becoming cutthroat business owners over such a minor and rare occurrence, what’s the point? Based on our reviews on TripAdvisor, Google, etc. We seem to be doing quite well for ourselves so far!”
As for the humorous exchange with the customer, Eddie said he initially was preparing for an argument of sorts, which is why he was so amused by the direction the conversation took.
If you’ve ever considered trying an escape room, Eddie said he would definitely recommend it to anyone who is looking for an alternative form of entertainment. When designing their rooms, for example, he and his team tried to provide, first and foremost, an experience. “For that one hour that they have in the room, they are fully immersed in the storyline and escape (if you’ll pardon the pun) reality and live a different life full of suspense and thrills!”
Here’s what people said about this amusing exchange
Most airlines have expensive air fares on tickets that are bought on very short notice. Buy a ticket one month ahead, then change the ticket to the "short notice or immediate" departure time and only pay the charge or fee for changing the booking. Just make sure there are seats available on the flight that you want to take.
Scottish you say? They don't like to be separated from their money...
I guess I'm getting old, because I didn't know what an escape room is. I had to web search it.
Working in customer service, i can tell you that if you are an angry, self-intitled snot, you will get next to nothing. The more you push, the more you force us to say no. Saying yet might get you out of hair sooner, but would be against the rules. So forcing the issue just won't happen. Being nice, polite, and friendly allows us to be relaxed and have an easier time thinking of solutions to the problem, even if it isn't exactly what you want. It might just be enough.
The owner is seemingly super cool, I know plenty of places that would of been stank about it, not these people laughed and took the highest Rd possible, I do understand losing money is the worst , you handled it the best way possible.
Smarty pants. On another note I highly recommend doing an escape room, they are so much fun.
Except the one in Poland where a fire started and children died :( check if the place is safe!
Load More Replies...
no sense policy. Rescheduling to another day doesnt pay the staff already arranged for today.
Which only matters on saturdays cause else there is no staff. Did you even read the article?
Load More Replies... 
How is this an advertisment? It is an Escape Room, sure, but it's not mentioned which one, in which city etc. Could be any escaperoom near an airport. You wanna start research?
Load More Replies...
Did this all happen in a special ed class? And you were allowed to own a business?? SMFH!
Did you type this from your first grade classroom sweetie? Get back to your coloring page.
Load More Replies... Most airlines have expensive air fares on tickets that are bought on very short notice. Buy a ticket one month ahead, then change the ticket to the "short notice or immediate" departure time and only pay the charge or fee for changing the booking. Just make sure there are seats available on the flight that you want to take.
Scottish you say? They don't like to be separated from their money...
I guess I'm getting old, because I didn't know what an escape room is. I had to web search it.
Working in customer service, i can tell you that if you are an angry, self-intitled snot, you will get next to nothing. The more you push, the more you force us to say no. Saying yet might get you out of hair sooner, but would be against the rules. So forcing the issue just won't happen. Being nice, polite, and friendly allows us to be relaxed and have an easier time thinking of solutions to the problem, even if it isn't exactly what you want. It might just be enough.
The owner is seemingly super cool, I know plenty of places that would of been stank about it, not these people laughed and took the highest Rd possible, I do understand losing money is the worst , you handled it the best way possible.
Smarty pants. On another note I highly recommend doing an escape room, they are so much fun.
Except the one in Poland where a fire started and children died :( check if the place is safe!
Load More Replies... no sense policy. Rescheduling to another day doesnt pay the staff already arranged for today.
Which only matters on saturdays cause else there is no staff. Did you even read the article?
Load More Replies... How is this an advertisment? It is an Escape Room, sure, but it's not mentioned which one, in which city etc. Could be any escaperoom near an airport. You wanna start research?
Load More Replies... Did this all happen in a special ed class? And you were allowed to own a business?? SMFH!
Did you type this from your first grade classroom sweetie? Get back to your coloring page.
Load More Replies...
143
38