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Anyone who has ever worked in the retail sector probably knows the age-old motto: “The Customer Is Always Right.” While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it’s true! In fact, there's a whole website devoted to exposing the truth behind the myth, aptly named Not Always Right.

Some customers, because they are people like any others, make mistakes. They might have had a bad day, feel overly emotional and take it out on the nearest person, who just happens to be their waiter. Some people are just unrealistic in their demands, and expect the impossible. And of course, there will be a few customers out there that are just idiots, plain and simple.

The guys from Not Always Right have compiled a list of stories from times when customers got it very wrong indeed, with hilarious results! Scroll down below to check them out, and don’t forget to vote for your favorite!

More info: Not Always Right

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blugeagua
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh my god! A girl in engineering! Wow! It's almost as if girls and women are actual human beings and can do things like boys and men can! Oh my what a f*****g concept!

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John L
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Comedy and 'real life' frequently work together. In this case, the customer is not only lacking in mechanical aptitude, but common sense as well.

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Zenozenobee
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Some people have a real trouble understanding technology... it sometimes end up in discussions that could have been written by Ionesco.

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Luna
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This sounds really REAL, recently I realized that there "ARE" real people with no clue about technical things....they DO exist!

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Maualo Velflo
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This person does not even have a clue about COMMON SENSE, let alone technical things...

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Craig Wright
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Story. Of. My. Life. I had a client drop a proof off once with note on it that said "improve quality!!!!!!!" I called and they yelled at me "For the money I'm paying you I demand better quality!" So I asked her what she thought was 'low' about the quality of the latest proof after all the previous proofs were fine. She couldn't explain. The concept was well rounded and sound, so I resent over the exact same proof a day later. Her response: "Perfect! See what happens when you take my advice?" Her receptionist explained that her cat had died the week before and she was treating everyone like garbage.

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Craig Wright
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oh! Oh! And this doozie!: Client hands me a cell photo of a blank page on a coffee table. Client:"I need a poster this size. Can you get it to me by the end of the day?" Me: "Sure I can. What do you want on it?" Client: "I'm not sure. You come up with it. That's what I'm paying you for." Me: "Okay, but I mean are you advertising something? Is it an event?" Client: "Yeah. It's the concert in March." Me: "Okay. So how about you email me the information you want and any notes about the concept and I'll start from there?." Client: "Okay. I don't have access to a computer until late this afternoon." Me: "Then I can't get you a proof until after you send me the information about the poster." Client: "Ugh! If I'd known this was going to be this hard I wouldn't have bothered."

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Bharat
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Haha there are some people who really don't understand technology. Be nice. Thumbs for the lady's patience trying to explain how it works.

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SanchaTheSeeker
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This could go on forever. You've explained it well enough

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Hamdhaan Hassan
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

it sure sounds funny now but its annoying as hell to the other person

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Philly Cashion
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I think I would have just ended up slamming my face repeatedly into the desk. Colour it with my gaddamed blood!

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Renee Schreader
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That was painful to read I can only imagine how painful that was in real life.

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Sami
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I've lived through this in my 10 years working at a photo shop!

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BusLady
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked the counter in a photo lab. Unbelievable what people would say.

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Patrick McKenna
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I work in an industry where the customer is allowed to swear and deride the staff...this retail stuff sounds like a cake walk.

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BusLady
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Those are awful working conditions. It creates stress and hurts moral. This leads to turnover, employees calling in sick, etc. Why don't managers do something about it?

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Katerina Sunshine
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Seems impossible that there are still people who are that dumb and ignorant at the same time...

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Virgil Blue
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Working in advertising this reminds me of all the customers that send us thumbnails off the internet so we can blow them up to giant size. They just don't get that with digital you can only work with what pixels there are.

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Sal Altschul
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm not going to pretend that I'm the most technologically savvy person on the planet because, well, I'm not...But sweet Jesus....

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Chris Sprucefield
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Ejits be ejits.l Sir, do YOU see any color in t his picture? Ejit: No. Then, the scanner will not see any color either, even in color mode, as it does the same tyhing as your eye.

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Jade_The_Panda🐼
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oml, does any one else here want to give this customer a price of your mind? And fist?

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Lydia Curio
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

it's amazing that these people can feed themselves and drive vehicles. IQ of 80, max.

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catherine waite
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I recall having many conversations like that when I worked in a photo lab. Which is why I no longer work customer facing. It's a skill I don't have.

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Meghan Crownover
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wooow this argument went in circles its like the customer is chasing their tail and just can't quit get it.

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Izzy Bear
Community Member
3 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

and that is why we don't use drugs while being pregnant ladies and gentlemen.

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Rani Johnson
Community Member
4 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

People shouldn't use technology without a basic understanding of that technology.

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TC
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm sure there's a word for these kind of people but I can't find it...

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Allana Rose
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

OMG! Around and around we go! (Who's on first?) If anyone hear remembers that old gag. *L*

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Carmen Devore-Blakestad
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

OMFG! I think I would've smacked this person for being so STUPID! Even my Mom (who's 84) knows what grayscale is, what a jump (USB) drive is, etc. How does a moron like this customer survive in this world?!

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Andra Hart
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I had worse than that..imagine that at the end the client is asking for compensation from you because she didn't know that the scanner cannot scan the black and white photos in color.

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DanikaSerina
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

That employee deserves a raise and some sort of award! There's no possible way I could have dealt with that moron ... Just curious do I.Q. test come in negatives or is it just a completely different test for grading idiots?? What about dirty blonde, sandy blonde, strawberry blonde, honey blonde, platinum blonde. The winner BLEACH blonde! 😊😊😊😁

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Long Joan Silver
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I felt like banging my head on the table a million times whilst reading this. Gosh, some customers were let out of the stupid farm far too early!

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Elizabeth Molloy
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I can *SO* identify with these! If you buy a computer, PLEASE learn how to use it!

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Sue Knerl
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Clerk pulls out gun and shoots customer. Jury finds innocent.

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Ja Legge
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Bless the employee who had some patience trying to deal with this specific customer.

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Rin Rin
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

What the hell... do people this stupid actually exist?!

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Susanna Vesna
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Argh! May be scanning an example for her would help her understand! Or may be not!

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Lisa Marie Havener
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Who is on first, what is on second, and I don't know is on third.... lol

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Pragya Fating
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Are u sure he is just not messing with you. Oh my God I would have snapped his neck like a twig I would have been so angry.

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Dawn K
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

omg! I was about ready to have a nervous breakdown just reading that. lol

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Lulik
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

...and what if the customer was just a daltonist? Stupid daltonist?

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Shana
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I would not have the patience to deal with people like that.

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BlahBlah
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Oooh just tell the moron he's a moron and leave him alone.

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Rudolf Dovičín
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Simple answer should explain it clearly: Your printing in black and white (gray-scale) has lost colours of original image, so on the sheet, there is different image...

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Hollie Newton
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

She should have said you didn't set your printer to colour when you print it, your printer prints out in colour so change the settings and try again. Clearly that what the customer wanted them to do on the scanner so the person should tell her to do that on her printer

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Lu
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is when a customer rep you pretend to faint.

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Kristin Connon
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This is the kind of stuff that makes me not want to live on this planet anymore.

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Christian Sanz
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If that person has a computer in workplace and the request is simple as filling a single sheet with color, why not going an extra mile for it?

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Jenn
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

omg!! I had someone asking me to buy 'internets' before. I was like...............

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Bilqis fdh
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

is there any family member who understand technology that i can talk to??

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Kjorn
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

damn... is that person 132 yo? for don't understand that?

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Zori the degu
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wow, such a patience. I would've strangled her to death in my fury.

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Ehren Thomsen
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Before my current (and LOTS of easier and more peaceful) work as a Housekeeper in a Hotel, I worked at a printing store and I can assure you, because I have lived it myself, that YES, PEOLE CAN BE THAT DUMB. Because I have had a couple of customers back them with this EXACT same demand.

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Nadine Ducca
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I'm glad the caller got genuinely laughed at. Some people just deserve that as a response to their stupidity.

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Lara B.
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

This really concerns me. Is there no such thing as explanation about these things given my gynaecologists, who prescribe it?!

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Hans
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Insecure people are everywhere. They like to be intolerant, too.

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SoLàlà
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Actually, not all mammals have nipples. For example, male horses don't.

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Hans
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Disabled people do not need pity, and usually even not help, but respect.

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Hans
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Parents imposing sexist sterotypes on their own children are the worst.

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Hans
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

If some people would get a slap on the left cheeck for everything stupid they say, and a slap on the right for every time they behave as an a*****e, you would not know which cheeck was more bruised.

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Sarah Figini
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I worked as a glass collector in a bar when I was 14. A man actually bit my a*s once when i was clearing his table, then his wife had the audacity to shout at me and blame me for 'encouraging him' because I was wearing tight pants.

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Kristin Connon
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It's sad to say that every woman has at least one story similar to this, and most, if not all, men. Sexism just sucks. Period.

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Hans
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Me: "Although the damagte is probably inferiour to that in your head."

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Ehren Thomsen
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Kudos to the customer for not only realizing his error, but also understanding the OP comeback!

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Tiny Dynamine
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

The amount of stereotypes someone uses is inversely proportional to their level of education.

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Bunnies4Zwin
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I get annoyed at people who don't ever tell off their children. Even if they are punching your legs nonstop. (happend to me)

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Lynn Donovan
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Useless trivia: in France we use first names instead of NATO phonetic alphabet. B as in Brigitte, D as in David...

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Kjorn
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

i was ok with that statemen until i read the last sentence

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Daniel (ShadowDrakken)
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

And this is why I never use those b******t terms at coffee shops. I either say Small/Med/Large, or I specify the size in ounces if they happen to have it listed. That way The size name is always accurate.

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Lara L.
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Thats why i love my galaxy S7- i could go into the shower with it :)

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Hans
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Me: "Just slowly start feeding the bills into the card reader slot when I say 'no'."

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Mont
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It's always entertaining when cartoon characters visit your place of employment.

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Jessica Stohr
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Reminds me of my lost baby blanket that they threw out immediately upon finding :(

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Nadine Ducca
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Wow. Sounds like the sandwich wasn't for her but she felt the need to spew out how vegetarian she was anyways...¿?

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Potato
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I am not sure how the age limit change will help though. People older than 21 can get angry as well.

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Vicky Zar
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

In Germany we use the 24h system. We do not have am and pm For children the latter is easier, I think

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paulo marreco
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Yeah, come back later. Like, about 50 years later; maybe then you'll find all the holograms you want.

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Kjorn
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

computer got too much user frendly. that's raise generation of ignorant

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Susanna Vesna
Community Member
6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

I dont get people who spend 100s of dollars and then get so f*****g cheap over some 5$! Keep the coupon and try to use it next Saturday!

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Beth
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Count yourself lucky. I used to deal with an elderly woman with Alzheimers who would come into reception, tell us about her appt, wait, pay, request a receipt etc.... all for in an organisation she had nothing to do with. We'd just do what she asked, make her a cup of tea while she was waiting, call her son and quietly refund him the $ she's paid. She was always very sweet, just confused.

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Nadine Ducca
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Something similar happened to me, but the other way around. We went to a supermarket to get something twenty minutes before closing time and were told that they had already closed the registers... Not cool. It's not like we showed up one minute before closing.

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Miriam Brose
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Um... I think that's how it works when you compliment a baby. Or did the other costumer expect an answer from your daughter?

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Daniel Losinger
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

True story: I used to work with a Graphic Artist who could only work with the mouse turned backwards.

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Mel
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Having worked in retail, I can attest that this is what some people truly say and do.

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Sarah Figini
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

my mum would have dragged me out of there (after paying) and scolded me so hard. Prob would have gotten a little leg slap and it would have been well deserved too

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Miriam Brose
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

Maybe you should hold a picture of a cow in your store for showing such people... Sadly most people REALLY do not know what a cow looks like. Some people in germany do believe they are purple because of our Milka ads...

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Nadine Ducca
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

lol "that's just sick" like people have some weird sliced cheese fetish. lol

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Robert Morson
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

It would be January 15 again. Not "still." There's a difference.

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#100

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Zenozenobee
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6 years ago DotsCreated by potrace 1.15, written by Peter Selinger 2001-2017

So... Mr is upset because you are more concerned for his daugther safety tha he is. Interesting.

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