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Black Customer Gets Accused Of Stealing His Own Jacket, So He Makes Them Regret It
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Social Issues4 years ago

Black Customer Gets Accused Of Stealing His Own Jacket, So He Makes Them Regret It

First impressions are often wrong, and in this case, it was also humiliating. 29-year-old James Conley III has shared a series of videos, showing a West Des Moines Old Navy employee accusing him of stealing a jacket. “I was accused that I didn’t pay for my blue bubble jacket that I got for Christmas that I wore into the store,” he wrote.

Conley’s story has attracted the interest of the entire county, accumulating over 113K reactions and 150K shares on Facebook. The man plans to file a civil rights complaint and then a civil damages lawsuit. He claimed that the nationwide reaction to his Facebook post helped him realize how huge and widespread of an issue racial profiling is.

Scroll down to read what James and Old Navy itself have to say about the incident.

More info: Facebook

James Conley, a regular customer of Old Navy has just had a shopping experience he will probably never forget

Leaving the shop, James couldn’t believe what just happened

Soon after, Old Navy (owned by Gap Inc.) released a statement about the situation

Regardless, James plans to file a civil rights complaint and then a civil damages lawsuit. What’s your take on the incident? Let us know in the comments below!

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What do you think ?
Danielle Irene
Community Member
4 years ago

So glad he recorded this nonsense and got the names as faces of those people. They're pathetic and he truly kept his cool through it all. An amazing reaction given the situation he was put in.

Capt. Spastic
Community Member
4 years ago

He was great! Keeping his composure the way he did, magnifies the absurdity of the situation.

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Megan Flanagan
Community Member
4 years ago

After 16 years of being in retail, all colors, genders and ages steal.

Lisa Zehr
Community Member
4 years ago

This is true, but young black males are profiled. There is absolutely no doubt about that.

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Jacki Davis
Community Member
4 years ago

I am white and I am old. I have seen a lot of inappropriate behavior. I support his plan to sue and file. Don't most garments, including coats, have metal bits attached that set off an alarm when one tries to leave the store? Either wait until the child walks through the alarm or check the place on the coat where the metal thing is attached. And if it isn't there and there is no hole making it obvious the metal was torn out, then offer a major apology and a gift card. I've always understood that a person cannot be charged with shoplifting until leaving the store. Is that no longer true? Sorry this happened to you, young man.

Andy Taylor
Community Member
4 years ago

As well, he was NOT OBSERVED taking the jacket, as he obviously didn't. That makes it a racially motivated hate crime.

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Julia Wolfe
Community Member
4 years ago

I bet every one of those employees believe they aren't racist. That's how insidious racism is. They probably aren't even aware that their behavior was racist. We must be willing to examine ourselves and look deeper- and be willing to look at uncomfortable truths.

Melissa Karin
Community Member
4 years ago

Julia comment has so much truth to it. Racism goes both ways. My white friends have been accused of being racist, which they aren’t, not even remotely close. One of my girlfriends (blonde blue eyes southern bell) came crying to me after a client accused her of mistreating her for the color of her skin. This client embarrassed her boyfriend when she started ranting in front of other customers because it wasn’t true. No one is amune to racial profiling. I’ll catch myself profiling Muslims yet I haven’t meet one single Muslim I haven’t liked and that fits the description or profile that the news and media try to portray as terrible people. I’m brainwashed to have my guard up but have never had any life experience to give me any reason to. I think we all should try to be more self aware in this matter.

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Gary Vigil
Community Member
4 years ago

They even looked guilty. What a crock of shit. Glad they were fired, hope he gets paid a ton of money.

Linda Hobart
Community Member
4 years ago

I di as well, i also hope others learn from this

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Crystal Rose
Community Member
4 years ago

This type of thing should never happen. It's 2018 for crying out loud. I don't understand why or society continues to hold onto racism. We are the human race. The color of our skin is irrelevant.

Kimberly Robinson
Community Member
4 years ago

It is relevant. We are not the same; we all have our unique culture. I, for one, as a Black person, have no desire to be lumped in with everyone else, thank you. But, we are all deserving of equal respect.

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Geri Goss
Community Member
4 years ago

Actually our son was accused of stealing a belt in a store when he was 16 years old. He had on shorts and a tank top, basketball Knicks clothing. When the mall cop made him pull up his top, of course no belt was on him. Then they saw his wallet, which was a gift from me for his birthday, and bought at the same store. They said he had lifted that it. I was called to the store, and they wanted me to sign a confession for him to make it all go away. I had the receipt still at home, so I drove 15 miles to home and back. The manager took his sweet time looking at the receipt, then said, OK, you can go. No apology, nothing. I was furious. Store was Steinbach's, now out of business. GOOD! By the way, we are just average white folks. Stores had better be sure before they accuse people, no matter what the age or color.

BREAK YOUr perceptions
Community Member
4 years ago

the sad truth of this is, if he didnt record this whole thing i bet old navy wouldn't have believed him and this would just be one more injustice in the world.

Sandra La Madeleine
Community Member
4 years ago

In the store I worked at (not an Old Navy) we had to see the customer take something from the shelves and then walk out of the store before accusing him of stealing. This is unacceptable. Glad he got their faces and glad they all got fired.

Kathy Gallivan
Community Member
4 years ago

Exactly, there is so much wrong with the whole event here, it is undeniably racist profiling. The systemic level of it concerning. I seriously doubt that the company would have reacted so appropriately if there had been no proof.

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MartinTheVlogger
Community Member
4 years ago

If you are as such big company as for example old navy, its hard to control and keep the level of professionalism same around the world. But what i do like is how they reacted afterwards. And as a reply to Hans, why to bother with police, when you can make it viral :)))))

Renee Francoeur
Community Member
4 years ago

I find your comment absurd it don't matter how big a corporation there is no excuse for not having proper customer ethics

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caleb
Community Member
4 years ago

this is pathetic really picking on a guy because of his color i thought society was better than this. BUT NO we are just a bunch of racist egotistical maniacs

Kimberly Robinson
Community Member
4 years ago

I don't know why you thought America was better than this. It's exactly like this.

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Sang Fe
Community Member
4 years ago

Why press the matter even though Old Navy handled it well? Exposure that this happens so often to those that want to deny it exists and ensure companies are motivated to have zero tolerance for employees that act this way and worse. My nursing supervisor was giving me a ride home after work and we stopped at well know drug store for ice cream. The sweet old white lady who so nicely served me hissed like a rabid raccoon at my boss, who is black, "We don't take food stamps!" I wish I could have recorded the incident because I've got called a liar after telling it. My supervisor took it all with an air of dignified disgust, she was used to it. I believe no one should have to get used to this. Time to make it no longer socially acceptable to do so.

Kimberly Robinson
Community Member
4 years ago

I'm sorry that happened to your boss. Personally, I don't do "dignified disgust". I do, what is your full name? Where is the store manager? I will be calling the corporate offices in the morning and I won't stop complaining until you are fired. That's what I do. Granted, your boss probably has lower blood pressure...but I've got to be me.

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FABULOUS1
Community Member
4 years ago

When my son was a baby I had to take him to the ER and had the cops called on me while i was waiting in the waiting room. Why? Because my son looked white while I am mixed with black and white. There was no apology they just left after they confirmed that I am in fact his mother. But we did not leave without my mother giving them an ear full, especially since she had to leave work to come and prove that her daughter wasnt kidnapping a baby. They listened to her because she is white but would not take my word for it, they thought I was lying and all the documents I had were fake.

Milena Matic
Community Member
4 years ago

I am so sad this has happened to you, it is such an abomination, it must have been a great trauma for your baby, you and all of your family.

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Denise Desrochers Sysyn
Community Member
4 years ago

I'd pursue the lawsuit! This has to stop! When you have to prove that the jacket you wore into the store is bought and paid for, that becomes an infringement on your rights. What Old Navy was basically saying is: there's no way you can afford that jacket. Prove it's yours. I find it disgusting . Kudos to you James Conley III for standing up for yourself and keeping your cool and not getting angry...which most of us would probably have done.

danielw
Community Member
4 years ago

actually, if that lawsuit goes to trial, James will probably loose. So far as I can tell, they did nothing to infringe on rights or civil liberties. They were stupid, yes. offensive, certainly. Further, it's been made clear this is not the policy of Gap Incorporated, by the fact that these moronic individuals are now terminated. On the other hand, James has an excellent opportunity to get an out-of-court settlement, which probably comes with a non-disclosure agreement keeping him from talking about it.

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Peta Hurley-Hill
Community Member
4 years ago

Some years ago,we had a shop.Several other retailers warned us about high school kids and the need watch them constantly as they would steal,the second you turned your back....In all the time we were open,I never had a problem with high school kids stealing anything.....However, when it came to white middle aged "Soccer Mums", Wealthy older women (one aided by her middle aged son) & cashed up middle aged hipsters....We lost $$$$ worth of stuff...The only time we were ever robbed,it was by a "nice" family ! (Dad,Mum & teen daughter,2 to distract ,1 to empty the till).My husband realized what had happened & told them to hand back the cash and leave,which they did! The young man in the video absolutely did the right things ,remaining calm & in control & continuing to film ,kudos to the company for taking swift action and firing the offenders too.

Crissy Warner
Community Member
4 years ago

I have gone into Old Navy here in Pennsylvania and wore my Old Navy close that I purchased a visit before, I have never been asked to have my clothing checked. For the store manager to act the way he did was very unprofessional and then you have the district manager that checked the video footage to she if this young man came into the store with the jacket on, she should have came out and say she was sorry (very unprofessional).

Larry Deavenport
Community Member
4 years ago

Since I worked in a retail store I can speak for both sides.If there had been any suspension that a store customer might try to shoplift items a store with a could security team would have caught it long before he would try to pay for it. Secondly most shoplifters do not wear the items they are trying to steal on them as they are checking out. This is not very common. This is a good example of poor training and a lack of customer service from the employees of Old Navy. You never project an unfriendly atmosphere and assume the customer is telling you the truth.

Sharon Hahn
Community Member
4 years ago

Oh, but they do try to steal things they wear. Going into the dressing room to ''try'' on clothing and then walking out the door with it on under a jacket, leaving the tags in the dressing room.

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Alberto Bruno
Community Member
4 years ago

..and after all that humiliation, (if I was in his shoes) I would also feel lucky. In case the manager called the police , for him videotaping, I bet ANYTHING the cops would shoot/taser first the black guy, then ask questions.

Jay Raman
Community Member
4 years ago

Isn't this stereotyping as well?

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Gayle Bynum Cardosa
Community Member
4 years ago

Old Navy is going to have to change their name to Old Confederacy

Kimberly Robinson
Community Member
4 years ago

Agreed.

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Efrain Rivera
Community Member
4 years ago

The reasoning behind filing the civil action is to create a precedent. Even if there is no monetary value to it. It is important that our standard court procedures continue, as this is the only way to ensure a healthy evolution of our justice system.

Carol McClellan
Community Member
4 years ago

I think he should go through with the suit. That way, it gets put in the system and they can track how many times it happens.

Sophie Charot
Community Member
4 years ago

This comment is hidden. Click here to view.

Or it becomes a constant reminder how many times black people see a possibility to abuse their skin color to cash in some extra money by filing lawsuits even after the store fired the offenders and apologized.

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Luna
Community Member
4 years ago

Disgusting! In this day and age?

Pamela Valemont
Community Member
4 years ago

Sue the b................tards!

Leslie Bliman-Kuretzky
Community Member
4 years ago

Great to see that they were fired for this.

Phillip Johnson
Community Member
4 years ago

It was plain wrong in the first place to assume the customer was stealing when they had NO prior evidence to give them any suspicions. Big mistake.

Sandra Taylor
Community Member
4 years ago

good luck with the suit james. i am so sorry you were treated so badly. i am english and i know racism goes on here too but i have only come across it once. i am ashamed to say i slapped the racist so hard he fell over, the mad he was insulting gave me a hug , said thanks, and said, that was almost worth putting up with racism for, then i got a kiss on my cheek. there is no excuse for it, none. in

cassiushumanmother
Community Member
4 years ago

people has to be involved! I remember when i was little, walking with my mother, then we saw a group of policemen controlling the ID and almost bullying a black kid, then my mum tells the policemen "do you want to see my ID too?". The cops were really embarrased then let the poor kid go. Little things can change a lot of things.

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Melody Lanzatella
Community Member
4 years ago

That's ridiculous! To accuse him with obviously NO basis in fact!

Reema Chadha Nanda
Community Member
4 years ago

It's racism, and the fact that they agreed they should have apologised on humanitarian ground dammit! Such a shame! My apologies to the great gentleman who took it in good spirit.

guy greej
Community Member
4 years ago

woow! good job Old Navy. prompt firings

Len Silva
Community Member
4 years ago

Old Navy will never know how many hundreds of thousands of dollars this one incident cost them.

Kori K. Warriner
Community Member
4 years ago

Wow...I'm so glad those employees got canned. So glad you got this on camera, and seriously, what BS that you aren't allowed to video tape. Good for you!!

Julio Lopez Jr.
Community Member
4 years ago

that has NEVER happened to me and I'm latino. If a store EVER did that to me I would totally cause a scene lol. I can't believe that happened to him. I mean we all buy or get clothes and don't go into stores naked lol.

danielw
Community Member
4 years ago

and now I see the beginning of a new campaign to protest old navy.

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Kimberly Kelley
Community Member
4 years ago

He at least deserved an apology

Donna Middlekauff-Edwards
Community Member
4 years ago

I think if I were that young man, I would go back to that store to make sure they weren't just "blowing smoke", and that those particular employees were, indeed, fired...

Randin Lambrecht
Community Member
4 years ago

Got em fired, why pursue further legal action?

Kimberly Robinson
Community Member
4 years ago

Corporations only understand financial losses. Also, winning a suit will be a legal record of the company's racial profiling. So, the next time this happens -- and there will be a next time -- there will be a paper trail of this sort of behavior from Old Navy (Gap).

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Tracy Liddell
Community Member
4 years ago

Old Navy doesn't just profile by color. They also discriminate against overweight people too. I was shopping for my son and husband, but because I was overweight, the manager told me I wouldn't find anything in my size. Even pointed out that the clothes I had picked out, wouldn't fit me! I responded to her that I was buying them for my family. Since she and other employees were so ugly to me, I left without purchasing anything and to this day some 20 years later, I've never set foot in an Old Navy again. Never will.

Karen Follett
Community Member
4 years ago

They still need to be responsible for their employee's actions. I think This man should be compensated and their employee's educated

Amazon
Community Member
4 years ago

Well, in that case, once you buy a clothing from Old Navy, DO NOT RETURN to the shop. They might accuse you of stealing the clothing you bought and wore! This is so crazy!! And unacceptable.

Sidhartha Roy
Community Member
4 years ago

https://inhabitat.com/ecouterre/children-as-young-as-12-are-making-clothing-for-old-navy-in-bangladesh/ They not only encourage child labor and sweat shops but are also racist. More reasons not to go to a old navy store.

Doreen Thomas
Community Member
4 years ago

I will never buy from old navy it's a terrible way to treat anyone

Brian Grace
Community Member
4 years ago

Good === i hope he takes to the cleaners-- how dare they do that.

Fred Robinson
Community Member
4 years ago

Jame was certainly right to video everything. Every person of color who experiences this kind of situation should record it from start to finish. Almost everyone has phones capable of this. IF it happens often enough, maybe a few thick-headed racists will begin to get the message.

Steve Mckinley
Community Member
4 years ago

the regional manager never comes back to apologize? thats insane. they totally deserve to be sued. also , old navy would have a lot more credibility if it posted a customer bill of rights kind of thing and the company mission statement publicly

Denise King
Community Member
4 years ago

Well done Mr. Conley for your presence of mind and your refusal to be bullied.

Elizabeth Gruenwald
Community Member
4 years ago

Sue

William Graboski
Community Member
4 years ago

Besides being racist, the managers are complete POS's for not at least apologizing for their horrible behavior.

Sylvia Alexander
Community Member
4 years ago

You carry on and sue - disgusting behaviour. When they realised they were wrong they should have apologized.

Sylvia Alexander
Community Member
4 years ago

When they realised they were wrong they should have come and apoligised to you. I dont blame you for sueing them.

Maria Mercado
Community Member
4 years ago

Sad in this day and age, we stillhave people who threat others with such disrespect.

Mikayla Harrison
Community Member
4 years ago

Hope the manager lost his job didn't even make eye contact when he was leaving or apologies for inconvenience, so rude!

Martina Třešková
Community Member
4 years ago

That's my nightmare. I feel like this is gonna happen every time I walk into Primark in UK because mostly almost all that I am wearing is from Primark and I shop there often so I have their current things on :D Luckily they are probably used to this. It's good that he recorded it and that it ended up like this. I felt a bit weird about him causing three people to lose their jobs but then again they were complete assholes and wouldn't even appologize. Hopefully they went away realizing that they absolutely can't behave like this.

Denise Parsons
Community Member
4 years ago

The manager should have first never treated a customer this way . Second should have apologized to this customer . 100% fail .

Alberto
Community Member
4 years ago

At last the company management did the right thing firing the three racist employees. But I hope that James will sue them anyway!

George Bacon
Community Member
4 years ago

You should have just walked out with the jacket on. If they tried to detain you at that point you would have a valid basis for a lawsuit as they obviously had no valid reason to think that you did not own the jacket.

Jasmin Angeles
Community Member
4 years ago

yeah he should sue their ass its not right just to racially judge him

Robin Spinney
Community Member
4 years ago

I've never been one for frivolous lawsuits, but g..d..it! I hope this guy takes Old Navy to the cleaners!

William Elam
Community Member
4 years ago

Good on you, James! That was completely priceless!

Cathy Murphy
Community Member
4 years ago

The look on that young man's face is heart breaking. He's trying hard to be unaffected by what happened to him, but it is easy to see that he was deeply hurt by the experience. Many, many people will never know that feeling.

Jim Honeck
Community Member
4 years ago

Old Navy is trying to do damage control but sadly doing damage control means you harmed someone. so the young gentleman should sure them and spread the word about this as far and wide as he can.

Stephanie Bowland
Community Member
4 years ago

The treatment this gentleman received was outrageous!! He was owed an apology twice!!! SHAME ON OLD NAVY!!

Fatal Usmc
Community Member
4 years ago

Whelp wont be shopping at old navy anymore

Scott Lacey
Community Member
4 years ago

I had that happen once with a ball cap I was wearing once at Spencer’s I had to show them the inside where It was clearly worn and they actually did apologize. I was embarrassed of being accused of shoplifting but then they had the decency of trying to make up for being wrong. Those people at Old Navy couldn’t have been more wrong in the way the store employees handled it.

M Beth Aufmuth
Community Member
4 years ago

I think Old Navy responded swiftly and justly. As for filing a damages suit - the only damages incurred are from his posting this on Facebook for the world to see. I think a formal complaint so it is on record is just but as I said, the corporation moved quickly and did the right thing. Perhaps they should do an additional training with employees about this.

Evan Welch
Community Member
4 years ago

Hey, I encountered a racist experience in Canada. Can you believe it? In Canada?!! I worked at a local tool store as a cashier. I had accidentally misplaced some cash and it had slid into the cashier desk. By the time I had to cash out, my supervisor had asked me to empty out my pockets!! I was shocked, and she even stormed out the office and accused me of stealing in front of several employees. The next day I had heard the HR lady and my supervisor laughing about it in the office!! So glad i was able to find a new and better job. One that isn't customer service related.

The Zen Panda
Community Member
4 years ago

I'm with James

Kitt'n Meridoc
Community Member
4 years ago

Needs to be a hashtag

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John Backus
Community Member
4 years ago

No, I think he did steal his own jacket. If he were white then the employees were wrong! Just kidding, but my real observation is why did he buy the cap anyway ? I would have told them to eat it and walk out after getting everyone's names. He did a good job documenting everything. Hope you win, you are doing the right thing.

John Backus
Community Member
4 years ago

It's just ol'e John again. I didn't read the whole story close enough. They were checking the cap too. He was checking hoodies not hats, I hope everything works out well for all of the parties involved.

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Km Ninetwofourtwotwoeight
Community Member
4 years ago

Sigh.. it's not always a BLACK thing. I'm white, and got followed to the back of a store by a wrinkled hag who went to ostensibly straighten up some merchandise- but I know what she was doing. It's insulting. Ive noticed this kind of stuff a lot more lately, and not just toward me, but to others as well. Either a lot more people are shoplifting, or shops don't care if they insult the customer.

Perry Williams
Community Member
4 years ago

This happens to just about everyone some time in their life. Being black has nothing to do with it, but turning it into a lawsuit and being butt-hurt over it happening in the first place is definitely a black thing... When it happens to to others, they typically just accept the apology from management and find that the employee who screwed up no longer works there the next time they return. On another note: If you really want to bring attention to yourself and claim profiling, acting shady will grab the attention of store security and have them watching you. Have fun, and happy litigation.

Meditation Isgoode
Community Member
4 years ago

The State of Iowa voted for Trump. Ugh.

Don Benson
Community Member
4 years ago

Do I think this young man was done wrong? I certainly do. Did the higher ups retaliate on his behalf? They sure did. Should he file the suit? He should most definitely. Will it do him any good? That will depend on the judge. The company is responsible for any infraction wrought by anyone under their employment and simply letting these individuals go and apologizing would be a matter of whether they did it because they feel they were wrong or because they were caught.

Don Smith
Community Member
4 years ago

The best outcome is that the employees be sued for their violation of his civil rights. Old Navy may have deeper pockets but the employees were all pleased with themselves for breaking the law or they would have been more careful to avoid breaking the law and then, they failed to apologize. Looks very cut and dry. Hope they personally pay and pay dearly, publicly and loudly.

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Pamela Hurt
Community Member
4 years ago

This situation is just wrong but Racial profiling is not exclusive to any race. I am White, and I get my bags/receipt checked upon leaving Walmart every time I try to exit, even though my husband works there.

Don Smith
Community Member
4 years ago

I have shopped at Walmarts in different states and never had my purchases checked.

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Kim Hollingsworth
Community Member
4 years ago

I often shop at stores I bought stuff in and not once have I ever been asked to remove it and have it scanned to ensure I had paid for it. If they make a genuine mistake, like a bag I am holding that is their brand, I just say "I bought this the other day" and it's all over apologies.But often I get constantly asked if I need help to the point where I say, "For the final time NO!" It makes shopping so unpleasant. Ask me once if I need help, but asking me 7 times in as many minutes just makes me leave. Priceline in Australia is notorious for it. Their male staff seriously ask me if I want help when I am looking at sanitary supplies? It is just annoying and confronting. Like what do they expect? "Yes can you tell me what size tampons I should buy?" Thing is constantly asking you if you want help is legal. I doubt these staff would have asked to scan the same jacket of a seemingly affluent white man. I am sure Old Navy will settle this one out of court. How could you fight it?

JacekEU
Community Member
4 years ago

yeah, because of stereotypes 50% of prison population is black. Because stereotypes most of homicides and violence is related to black race. Sure, just not talk about it, and all the problems will disappear. Because it's $the_current_year!

Lilpanda
Community Member
4 years ago

It is wrong that he's filing a suit. He got what he wanted and even had the owners terminated/file a post about it. I understand his frustrations, but isn't this a bit overboard? Racism is not ok. However, these were some ignorant people; not the whole darn company.

Debbie Key
Community Member
1 year ago

Not wrong at all. Its no accident that three people in one shop acted this way. A suit will make Old Navy think long and hard about their employee training and maybe be more careful about who they hire.

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George Mihaita
Community Member
4 years ago

Crows steal. If they steal and get caught, it's the white patriarchy leaving them no other option. If they are checked, and prevented from stealing, it's the white patriarchy oppressing them. Fuck off, crows.

Susan Shaddock
Community Member
4 years ago

I have to wonder what would have happened had he only approached corporate with the videos and not posted them publicly.

Fabian White
Community Member
4 years ago

WTF did they hope to accomplish by scanning his jacket? It's not like it has a serial number on it to prove that it was purchased. Okay - he's wearing your product. He's BUYING your product. Has Loss Prevention flagged him as behaving suspiciously? No? Then WHY THE FLIP are you publicly humiliating him by doing a pointless exercise?! Run the tape back, then be ready to get on your hands and knees to apologize to a customer you'll probably never get back...

Jake Colbert
Community Member
4 years ago

i'm white and I've had this happen at a Gap store as well as an REI. So I'm not really that surprised.

Sharon Bivins
Community Member
4 years ago

Conley obviously won this one. He got three people fired and he got an apology. There is no reason other than greed for a lawsuit.

TheReader19
Community Member
4 years ago

WOW; 2018, another great year for African Americans. As a Black British person I really can't understand why so many Black people want to emigrate to America. Racism seems to be getting worse under Trump and there's no universal healthcare. And we moan about Brexit. the people of the UK don't know how good we've got it!

Betsy Smith
Community Member
4 years ago

Old Navy should offer a sizable gift card--say, $1000.

Carol Caterino
Community Member
4 years ago

This happened to me and I am white but that is not my point, train you staff properly! If you live near a mail and shop there at some point you will come back to that store wearing the clothes you bought in that mall. When this innocent man walks into the store and automatically told he stole the coat is totally outradious. They would not listen to him and continued to try and prove their point. I think these fools should be fired. I am very glad this was saved to video and will be passed around to thousands of people to see. We all have stories about very bad behavior by staff in stores. I think after seeing how you treated this nice man and how you handed it I will personally never shop in a Old Navy again.

Patricia Ross
Community Member
4 years ago

I went to a shop in New York once and the saleswoman followed me around so closely (every step I took) that when I stopped walking she stumbled right into my back. Then she continued to follow me as if we were tethered until I left the store. It is an odd and disheartening thing to be considered a thief just because you exist.

Dana Kesel Alexander
Community Member
4 years ago

How is this racial??? Never once in anything I saw, did the color of his skin or his race come up. Yes, I agree, this should not have happened. But you can't call racist on every single thing that happens in life.

Don Smith
Community Member
4 years ago

No one should be that stupid to think they treated this guy this way because of any reason other than he was black. Like he said, they didn't treat white people the same way. Too bad you're not smart enough to know racism when it exists or are you simply pretending to be that stupid?

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Erin Bliss
Community Member
4 years ago

Believe it or not, they do this to old white women too. It happened to my mom’s friend. She was so angry, she never shopped there again! Now that I’m older, I’m waiting for it to happen to me! And it won’t be pretty...

Amy Sue
Community Member
4 years ago

Old Navy is dead to me😑

Rafael Fernandez
Community Member
4 years ago

SOOOOOOOOOOO HAPPY they all their trump-a**-kissing selves were fired. This is the reality the current President has made!

Mike Dillon
Community Member
4 years ago

racism was in power long b4 trump came to power. I think you should retract this idiotic statement.

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Yusuf Tambawala
Community Member
4 years ago

Sue them bro

Jenya Borysevych
Community Member
4 years ago

thats just disgusting

Rebecca Sierra
Community Member
4 years ago

Rude. Keep up with the civil law suit!

Myrna Ramos
Community Member
4 years ago

Sue them,that was unprofessional

Ana T.
Community Member
4 years ago

yes sue old navy, i love gap clothing because is decent quality compare to ether "brand " clothing that sell overprice crap but racial profiling is just bad.

Suhayl Qayum
Community Member
4 years ago

Can someone tell me which SHIT HOLE country this is happening in ??

Mike Dillon
Community Member
4 years ago

trollbait here - get your trollbait - back under the bridge wence you came...

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Leslie Fanning
Community Member
4 years ago

I hope you hired a good lawyer! ! Old Navy took action because they know what a good lawsuit you have . Good luck !

Linda Hobart
Community Member
4 years ago

That is unacceptable, James. Sue them

Linda Kerns
Community Member
4 years ago

Back in 1979 I had just bought new Ethan Allen furniture and was looking for place mats when a coworker said try the new Dillard's store in Greens point! On my day off I went and dressed as usual for Houston Texas blue jeans very expensive cowboy boots and a western shirt. I am a female and at the time was 34 years old! I usually shopped at Foley's so that was my first stop! Nothing there so on to Dillard's. I was not in the store long when I noticed a big man with a crew cut following me! I was in the fine China department when a snooty older woman came over and said can I help you!! I knew then what was up this was a Yankee store/just moved to Houston!! I my best tx. Accent I said well bless your heart I do need help I'm looking for something for my new table and I just can't find what it want everything looks soooo cheap I guess I'll go down town to Kaplan Ben Hur where I bought my China!! Then I left! I found out later they had brought clerks from other stores to help!

Agnes Jekyll
Community Member
4 years ago

The largest percentage of clothing theft from a store is from management, not customers. I also hope Old Navy gave James Conley a huge gift certificate--and like, ten of those coats in every colour of the rainbow.

Kimberly Robinson
Community Member
4 years ago

From management? Really? I didn't know that. Well, you learn something new every day!

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Betty Wink
Community Member
4 years ago

I hear a lot of misguided people state that "prejudice" is over. HA! Watch this story and say that again with a straight face.

norbs
Community Member
4 years ago

Racism and prejudice is obviously not over but this video is not proof of that. I see absolutely no proof of this being racially motivated.

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Jessica Gieske
Community Member
4 years ago

I think he has a valid case

Clare Elliott
Community Member
4 years ago

what is the bet it IS store policy and these 3 employees were thrown under the bus....otherwise,why would there be no follow-up?...it all seems very begrudging...he's probably got a point...I'm sure he'll get a shitload of vouchers.

Arlene Cruz
Community Member
4 years ago

Were they really fired?

Mark Blackthorn
Community Member
4 years ago

you should have refused to remove the jacket for them to check it and then taken the clothes you were going to buy and tossed them back into the store and let them go find them to put them away.

Fredrik “friTTe” Andersson
Community Member
4 years ago

Good thing they fired the asshats

John Connolly
Community Member
4 years ago

So the company sacked the employees and rightly so. However James is going to file a civil rights lawsuit. Seems unfair on the company that they have acted swiftly and with integrity, yet are still to be pursued for what I assume is financial compensation.

Jesse Smith
Community Member
4 years ago

I was followed out of a drugstore one time and made to empty my purse on the sidewalk - the clerk insisted I had stolen a bottle of nail polish (nope) because I had been looking at them for too long. I was 16, its what girls do.

Vaida Kuodytė
Community Member
4 years ago

... which century is it again?..

Lee Keeping
Community Member
4 years ago

Disgusted.....I'm white and I friggin hate white people sometimes.....makes me sick....and did they actually get fired??? I'd be going back to check the store regularly! They probably got moved to another area, idiots!

Karol Mahle
Community Member
4 years ago

THEY SAY THEY WERE FIRED BUT WHO KNOWS.

Ashraff Bhagoo
Community Member
4 years ago

Spot on, the company might just transfer them somewhere else and none the wiser !

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Barbara Smith
Community Member
4 years ago

I can't believe that the sale clerk, AND the manager, were too ignorant to even apologize!

jevais
Community Member
4 years ago

Well with the indecent salaries paid in the states what do you hope to get as employees.

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Charlotte Rae
Community Member
4 years ago

their clothes suck anyway. fuck that store.

Grace Smith
Community Member
4 years ago

Fucking pieces of shit

jevais
Community Member
4 years ago

Who?

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Kerry Bulmer
Community Member
4 years ago

They got fired so I would just let it go a personal apology is enough. Cashing in on stuff like this doesn’t solve the problem you become the problem

jevais
Community Member
4 years ago

This comment is hidden. Click here to view.

Yes when you hit the money question that's were it hurts. Some lame apology is not enough.

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Myra Ireland
Community Member
4 years ago

Did they actually apologise directly to him or just make a public presentation for a public statement?? Absolutely unacceptable!! Shame , shame!! Will not be shopping Old Navy anymore!!

Jean-luc Picard
Community Member
4 years ago

Given that it's on the interwebtubes at the moment suggests that a lot of people are already being made aware.

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Michael Morris
Community Member
4 years ago

And retailers wonder why Amazon is taking their business. It's not just price, it's having to put up with their employees.

M Rutsky
Community Member
4 years ago

Sickening...

Ann Mozdzer
Community Member
4 years ago

I like the way he kept positive,been in many arguments with stores and rude staff,never recorded though-I may just do that now though !!!

Lori Huber
Community Member
4 years ago

I think it was unacceptable however the company DID apologize for the actions of the employees and fired them. None the less, I also believe that reparations should have been made for the humiliating treatment by the employees, who were - at the time - representatives of the company, with at the very LEAST, merchandise credit for the treatment. Suing the company for civil rights violation seems overkill since the company DID follow through and made a public apology and terminated the offending employees. None the less, as a corporation, you are responsible for the behavior of your hired workers so should definitely make some reparations. Even if the man was not black, I have personally seen store clerks question customers because they thought they looked suspicious or didn't meet their criteria of "upstanding", when they had done nothing wrong. Whether the customer was black, white, Asian, dressed well or dressed poorly - their behavior was unacceptable.

phoenix McCabe
Community Member
4 years ago

that is pathetic on old navy

Kathleen Moore
Community Member
3 years ago

Dear James, I am very sorry that this happened to you. And I totally understand why you wat a measure of Old Navy’s skin in return. Dear Old Navy, I am somewhat gratified that you investigated and terminated the employees involved. How about instituting some sort of racial awareness education, a la Starbucks so this doesn’t happen again? Signed to both, Your “former” white customer

Andrea Koelling
Community Member
3 years ago

Take them for everything they're worth.

Svend Ole Nielsen
Community Member
3 years ago

A sincere apology from the main office and a serious talk (and maybe termination of employment) with the employees of the store should suffice. Shit happens. Nobody got killed. Move on.

Josh Weaver
Community Member
3 years ago

At this point he's just going for a money grab. He's already got three people fired which is perfectly reasonable but now he's going too far and acting like a big baby.

Laura Pantazis
Community Member
3 years ago

When they realized they made a mistake, they seriously should have been bending over backwards to make it up to him. A gift certificate could have possibly smoothed things over.

Kavin King
Community Member
3 years ago

Old Navy are just covering their backs, when the real problem is INSTITUTIONAL RACISM FROM THE TOP.

Michelle Moore
Community Member
3 years ago

Just another one looking for publicity and money. FFS, the employees were sacked!!! So now it is just about money and fame. Typical of our “Where there is blame, there is a claim” Makes me so mad.

Clarence Moore
Community Member
3 years ago

See if you have enough of a case to SUE THEM INTO BANKRUPTCY!!!! I am a 43 year old white guy from the DEEP south that grew up hearing blacks called N----er and even I say SUE them!! Make them pay for it!!! He did a great job and remained cool the whole time!!

Tammie Harris
Community Member
3 years ago

Revenge has been accomplished. The people involved were fired. The company owned up and spoke out to make the public aware and accept responsibility. What else will bw accomplished by a civil suit?

Kristiyan Arsov
Community Member
3 years ago

I don't think it was because you are black bro...it was because they are fucking dumb... ;) Peace out brother ;) and screw the fuckers :D ...it was redicilious :D one time in one store they wanned me to pay for me bottle of water which i was bringing with me from another place...and allthough they don't sell the same brand of water...they still wanted me to pay...so i said OK ...tell me how much it is, mark it , come on? And when they couldn't they said it was ok...i didn't even get an apology but it's OK :D

Mark Graham
Community Member
3 years ago

they fired all 3, which is perfect. Going to court ? Thats to fill your pockets, the american dream

Shaunna Harper
Community Member
3 years ago

Why does everyone automatically assume he was pulled aside for his colour? Are we just all shouting 'racist' now every time something happens to a black person?

Ann Judge
Community Member
3 years ago

fired or reassigned? This is so horrible. I hope he gets millions. #nomoreoldnavy

CitizenMM
Community Member
3 years ago

The

CitizenMM
Community Member
3 years ago

oops. As I was trying to say, The company apologized and remedied the situation by firing those involved. No lawsuit warranted or appropriate.

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Ruth Olson
Community Member
3 years ago

i feel bad that it happened. once i was followed around a store, peeking at me down the isle, etc. i felt like they were thinking i was a thief. I felt bad too. I am a older white woman.

Blacksheep
Community Member
3 years ago

"Finally the District Manager [...] came out and I made her check the surveillance tape to prove that HER and her fellow employees were in the wrong for racially profiling me ..." How the hell can the District Manager be responsible of racially profiling him if she wasn't even there in the first place? If you want to throw accusations all around the place, try to actually be coherent. *smh*

Nadine Sakr
Community Member
3 years ago

He should sue, they should have personally contacted him and given him some sort of compensation

Stanimira Deleva
Community Member
3 years ago

I hope he can get some compensation, I like the idea that you can sue them.

James Swinburne
Community Member
3 years ago

They were 'terminated'! Goodness.

Brownieiris
Community Member
4 years ago

https://m.facebook.com/story.php?story_fbid=1309402759204501&id=367271796750940

John Chambers
Community Member
4 years ago

Disgusting, he needs to take it all the way, that was terrible, I'm gobsmacked, I can't believe it. That company should pay pay pay for that.

Mary Foulia
Community Member
4 years ago

Good on you. Glad the morons got fired. I would’ve called the police myself there and then. How stupid were these people 😡

Edna McConnell
Community Member
4 years ago

Well James, you did a great job getting every thing recorded.....and you didn't even raise your voice. See them in court....hope your win large!

Liz Foshee
Community Member
4 years ago

hope james didn't buy the clothes he came in the store to buy.

Liz Foshee
Community Member
4 years ago

hope james didn't buy the other clothes he came to buy.

Linda Snyder
Community Member
4 years ago

This is wrong in so many ways that I can't even count them all. I guess from now on, I'll put chap stick, gum, keys, etc. in my pockets so they can tell it's mine. I feel so bad for this young man and hope he sticks to 'em!

FightMeBitch
Community Member
4 years ago

This man was guilty until proven innocent, if I'm correct that is the opposite of America's modo. Times are changing and so is the world. Sadly I feel like I can't trust the government of America anymore.

Franc “BeingFranc” Floyd
Community Member
4 years ago

I hope they learned something from this experience. Disgusting.

Louise Henderson
Community Member
4 years ago

Disgusting, so sad. I feel so bad that these type of things continue to happen, How would you feel to be treated in this way, the fact that he remained cool calm and collected was great. But then again if he behaved differently it would have played into their hands. I’d would of lost it, thank gooodness for cameras, Good they were fired.

ZARA Lewis
Community Member
4 years ago

I'm followed instantly when out shopping it bit here's me so much. He did the right thing catching all of their rubbish actions on film. Over the moon they all have the sack!

Meliisa Ao
Community Member
4 years ago

That's some BS! He deserves every dollar he gets! Yes, it's the fault of the terminated employees, but he was publicly humiliated and deserves compensation!

Rader Scott
Community Member
4 years ago

i'm white and had this happen before, not old navy, but still. i once was grabbed by in store undercover, taken in a back room, made to take my shoes off and drop my pants which the undercover was a woman to prove i didn't have anything stolen hidden and when nothing just told to leave and never come back??? shit happens to everybody!

Irma Giammichele
Community Member
4 years ago

Good luck James. I hope you get compensated for the injustice they put you through. And bravo for being such a classy guy, keeping your cool and not stooping to their level. If you get any negative comments here, ignore them. They deserve not one second of your time.

Laurie Morris
Community Member
4 years ago

Very shameful hope you make headlines

Carla Alston
Community Member
4 years ago

I am sooooooo proud of you James Conley III....You definitely displayed great tact and character in an obviously racist situation. I am a mother of three young black men...(25, 22, & 14) And this angered me greatly! It was like watching one of them being purposely racially profiled as you stated. However, because of the way YOU handled it as a gentleman, staying calm and recording this unacceptable customer service, it forced the company to react quickly and firmly! Everyone deserves fair treatment regardless of race...I’ve taught this to my boys from young because of WHO they are and the professions they have chosen. Kudos! to you young man...You made your own family and those around the world smile 😃🙌🏼👊🏼😉 Peace & Blessings!

Melissa Karin
Community Member
4 years ago

I have a hard time jumping to the conclusion they did that because of his race. But there is no doubt in my mind he was profiled for some reason and they ganged up on him because he was so calm and collected. There’s absolutely no way I would have been so chill and let them take my coat without the cops being called first. It would have made me fell violated in so many ways. I’m glad he’s not letting it go and hopes he gets compensated for being humiliated and treated so disrespectfully especially after they realize they were in the wrong. Just don’t know what’s wrong with people anymore. Makes me so sad for him.

Marion Friedl
Community Member
4 years ago

Tweeted with this comment: @iammoshow WTF??? James´s been accused of stealing his own jacket??? #BlackLivesMatter , if he was white this surely wouldn´t have happened, I guess!!! 🤬🤬🤬And yes, where did they wanna scan the jacket at all without cash code??? THIS IS FU**ING SICK!!!

Gabe Gonzalez
Community Member
4 years ago

I would never have taken my coat off for them to "prove" It was up to them to prove it was theirs. I would have insisted that they call the police if they believe i stole it but never would i have taken it off.. Smug rat bastards.

Betsy Braddock
Community Member
4 years ago

It says 3 employees were fired, but there were 3 in the video & one in the background so it makes me wonder which of them got fired because thw district manager definitely should've been on that list.

MyPlane150
Community Member
4 years ago

The company ultimately did right by Mr. Conley but now that he is suing, this kinda cheapens the whole thing.

L. Sam Robinson
Community Member
4 years ago

They took the appropriate steps and terminated the 3 employees. To follow up with a lawsuit against the store is inappropriate and morally wrong.

Robert Maudlin
Community Member
4 years ago

So why don'