
Julie C Rose
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Julie C Rose • commented on 11 posts 14 hours ago
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Julie C Rose • commented on 11 posts 14 hours ago

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Julie C Rose • upvoted 20 items 17 hours ago

gman- reply
If something did not meet your expectations (slow internet, cold water, dirty room), complain about it (NICELY). You might get free points for the inconvenience (sometimes as many as the value of one night stay). If you are staying at a hotel of a chain, and the front desk offers only an apology, call the hotel brand (e.g. reservations/customer care). Hotels of the popular chains are typically franchises, and the management company loves to receive feedback, because a sub-par hotel can affect the reputation of the brand.
grandmasara reply
Wow, after browsing this thread and seeing other housekeepers comments/warnings I'm shocked. Especially about using windex/dirty rags/guest towels to clean coffe cups and such. I am a housekeeper/head housekeeper (laundry and room checks) at a fairly small 3star independently owned hotel. We take pride in our work and strive for customer satisfaction. And this is probably because we arent involved in a corporation and don't have to deal with BS because of it. Here's a run down of what gets done in your room at our establishment; Every bed is completely stripped once the guests check out and we wash all the sheets that are stripped everyday. Even if it seems like only one out of two beds was slept in, we still check them for hair/dirt ect and strip sheets if anything looks "dirty" Blankets aren't washed everyday but still often enough to not be dirty. All towels and rags are washed daily. For "stay overs" (guests staying multiple nights) housekeepers are required to remove all used towels as replace with fresh ones, and to generally clean the room as if it were a "checkout". So that means we clean your bathroom, give you a new roll of TP if needed, clean your vanitys, dust vaccum and straighten up your bed. We also rinse out used coffee pots, REPLACE used cups with clean ones ( all dishes get run through dishwasher) and stock any amenities you use up. We take out your trash and turn off your lights. Then the head housekeeper checks these rooms later for thoroughness. We never use guest towels to clean things and use a few different rags in every room, so that we always have a fresh one. Once a guest towel is stained or even just worn out we use it as a rag. We are required to clean such small details you wouldn't even think of those things as being dirty. We serve a hot breakfast everyday and have a hot tub/steam room that gets cleaned an maintained regularly. We are the only hotel on our side of town that is staffed 24/7 at the front desk so there is always someone to help you. Of course all of these perks and guarantees are possible because the hotel is independently owned and small ( about 40 rooms) We take pride in our jobs and our hotel and it shows. Our guests are very happy. It has a "home-y; comfortable" feel. We are familiar with the motels across and on either side of us; as trust me, their quality is significantly lower; but you get what you pay for I suppose. So for those of you that have the chance to stay at an independent hotel on your travels, I can almost guarantee it is a better value than a fancier, corporate establishment. Edit: oh, and we don't charge you for any "extra services". Everything is included in your price of the room; regardless of if you need extra attention or not. The only things we DO charge you for are for stupid things people do, like smoking cigarettes In the room ( you can't hide it!), or lying about having pets (it's much cheaper to be honest about it and pay the extra fee to have them to be charged later for "excess cleaning"). And if you trash the room or puke/p**s on our s**t, or break/steal ANYTHING you will receive a hefty fee. And we have had some very angry parents/card owners complain because things like this happened on thier dime. So be respectful
staff-sharing-hotel-secrets-red-flags
The smell of smoke is a red flag. If you can smell smoke, it's one of those hotels who says they don't allow it, but do.
SexAndForeplay reply
Ask the hotel to remove such fees as Wifi, newspaper, gym and pool. These are often included but they will remove if requested. Also, if you need to cancel but are too close to reservation date call and change to a date a few months out. There's usually no charge for this. Then, call back and cancel that reservation.This Panda hasn't followed anyone yet

Julie C Rose • 95 followers