What is the first thing that pops into your mind when thinking about great customer service and luxury in hotels? Swans made of towels? Rose petals? A dressing gown with your initials on it? Apparently, not anymore. Some folks made the...

What is the first thing that pops into your mind when thinking about great customer service and luxury in hotels? Swans made of towels? Rose petals? A dressing gown with your...